The opinion of the court was delivered by
Moritz, J.:
Jorge Alberto Prado appeals the district court’s denial of his motion to withdraw his plea and vacate the sentences imposed pursuant to the plea. Prado argues the district court erred by failing to inquire regarding an alleged conflict of interest between Prado and his counsel and by failing to appoint conflict-free counsel to represent Prado at the motion to withdraw plea and sentencing hearing.
[1252]*1252Under the unique circumstances of this case, we conclude Prado and his counsel alerted the trial court to a potential conflict between them, and the district court erred by failing to further inquire into the nature of that conflict. Additionally, we hold Prado was denied his right to effective assistance of counsel under the Sixth Amendment to the United States Constitution because he was not provided conflict-free counsel to assist him in arguing his motion to withdraw his plea. Therefore, we reverse the district court’s denial of Prado’s motion to withdraw his plea, vacate Prado’s sentence, and remand to the district court to conduct a hearing on Prado’s motion to withdraw his plea and to appoint new, conflict-free counsel to represent Prado at that hearing.
Factual and Procedural Background
In September 2009, Prado’s wife informed police that Prado had inappropriately touched the couple’s 12-year-old daughter. During interviews with police, Prado admitted he inappropriately touched his daughter during the summer of 2009. The State charged Prado under K.S.A. 21-3504 with one count of aggravated indecent liberties with a child under 14 years old. If convicted of that single count, Prado faced a presumptive life sentence with a mandatory minimum temí of 25 years (hard 25 life sentence) under K.S.A. 21-4643(a)(l)(C) and lifetime postrelease supervision.
Despite this straightforward charge and potential sentence, Prado and the State entered into a convoluted plea agreement whereby the State agreed to file an amended complaint charging Prado under K.S.A. 21-3502(a)(2) with two counts of rape of a child under 14 by an adult over the age 18 and to dismiss the single aggravated indecent liberties charge in exchange for Prado’s no contest plea to the two rape counts. Under Jessica’s Law, each rape count carried a presumptive hard 25 life sentence. See K.S.A. 21-4643(a)(1)(B). Thus, the agreement required Prado to plead no contest to two crimes carrying a potentially far more severe total sentence tiran the sentence for tire single crime with which he was originally charged.
The complicated impetus for Prado’s agreement to plead to two more severe crimes with a potentially far more severe total sen[1253]*1253tence was the State’s agreement to recommend that the district court depart from the presumptive hard 25 life sentence for each rape count and instead impose two consecutive on-grid terms of 147 months’ imprisonment.
However, any benefit from this agreement could occur only if the district court (1) followed the State’s departure recommendations, (2) imposed the low grid-box number for each rape conviction, and (3) ran the terms consecutively. If each of these uncertain conditions occurred, Prado would be sentenced to a certain 24½ years instead of the minimum hard 25 and potential life sentence he faced under the original complaint.
At the plea hearing, the State filed an amended complaint against Prado, dismissing the single aggravated indecent liberties charge and adding two rape counts. The district court conducted a plea colloquy during which Prado spoke through an interpreter and indicated he understood the charges in the amended complaint and the terms of the plea agreement and was satisfied with his attorney. Notably, however, neither the convoluted nature of the plea agreement nor the ultimate benefit of the plea was discussed or apparent at the plea hearing. After finding Prado’s plea to be both voluntary and informed, the district court accepted Prado’s no contest plea to both rape charges.
At the sentencing hearing 3 months later, Prado again spoke through an interpreter and expressed dissatisfaction with his counsel and confusion about the plea agreement:
“THE COURT: All right. Thank you. Mr. Prado, this case was set down this afternoon to proceed with sentencing. I understand, though, there’s a matter you wish to address to the Court at this time. If that’s so, what is your matter?
“THE DEFENDANT (through Interpreter): Yes.
“THE COURT: What is your matter, sir?
“THE DEFENDANT (through Interpreter): My attorney has not explained things properly to me. This doesn’t coincide with the charges I was made [sic].
“THE COURT: Why don’t you explain yourself a little more.
“THE DEFENDANT (through Interpreter): This charge has been dismissed, and this is a different situation. This is die other one. It’s not the same.
“THE COURT: There is an Amended Complaint that has been filed in this case. You entered pleas of no contest to both these charges. Each of tírese charges allege that you committed a rape of a child under 14 years of age.
“THE DEFENDANT (through Interpreter): Not true.
[1254]*1254“THE COURT: Well, that’s the charge.
“THE DEFENDANT (through Interpreter): It doesn’t say ‘abuse’; it says ‘touching.’ ”
Prado’s counsel then interjected and attempted to explain Prado’s concerns, acknowledging that Prado’s complaint concerned his own representation.
“[DEFENSE COUNSEL]: Judge, if I can interject briefly, I think the best way to summarize what Mr. Prado is attempting to say is that it’s his position that I did not explain to him the nature of the charges, essentially that I didn't communicate to him what it was that he was pleading to, and based on that, he is asking the Court to allow him to withdraw his plea. I think that’s what he is attempting to say.
“THE COURT: Mr. Prado, be that as it may, this Court explained to you what the charges were and explained to you the consequences, and to those charges you then entered the pleas of no contest which means you did not wish to present a defense.
“So, yes, those charges were explained to you by the Court.
“THE DEFENDANT (through Interpreter): Why didn’t they tell me about this eight months before? They just gave it to me the day of the deal, the day of the plea.
“TPIE COURT: I’m not following.
“THE DEFENDANT (through Interpreter): This was my charge.
“TPIE INTERPRETER: He is making reference, Your Honor, he is looking at the original Complaint. Pie is looking at what appears to be the original Complaint, and he’s making reference to the word ‘touch’ instead of ‘rape.’
“THE COURT: There is an Amended Complaint that has been filed. It was filed on the 27th of August.
“THE DEFENDANT (through Interpreter): How can they dismiss touching and they are going to add rape?
“And furthermore there is medical reports that indicate that they never found anything in reference to me.
“There was further mention of a letter that my attorney told me about. I haven’t seen it. I want to see that letter. I want to see the digital fingerprints of the person that sent that letter. There is people who want to destroy me.”
The State responded to Prado’s concerns by noting the plea agreement, if followed, provided Prado with an opportunity to receive a definitive 25-year sentence instead of the presumptive hard 25 life sentence he would receive if convicted of the initial aggravated indecent liberties charge. The State argued that because Prado agreed to the amended charges and acknowledged the State [1255]*1255possessed evidence to prove them, Prado had not shown either good cause or manifest injustice to warrant withdrawal of his plea.
The exchange between the district court and Prado continued, with the court attempting to explain that the primary benefit to Prado’s plea to two rape charges rather than a single aggravated indecent liberties charge was “the possibility of a shorter sentence.” Prado expressed confusion as to how he could receive a shorter sentence for two more serious charges. Ultimately, the court asked Prado whether he wanted to proceed with sentencing, and Prado replied, “No. There should be some evidence here instead of just having a report saying that I raped somebody. There should be some proof.”
Finally, Prado’s counsel attempted to articulate, and then rebut, his client’s concerns:
“[DEFENSE COUNSEL]: Judge, here’s my problem. It’s in the Complaint. As best I can understand Mr. Prado, he is trying to articulate that he did not understand what was going on. We’ve had extensive discussions. I didn’t file a motion to withdraw based on conflict because I didn’t see a conflict. The problem is, it appears to me, although maybe he hasn’t articulated it veiy clearly, he is at least implicating that he has not been counseled, didn’t understand what occurred regarding the plea.
“THE COURT: However, that is contrary to what you told the Court at the plea hearing. I accepted the plea after explaining everything to you in detail and after you told me you were fully satisfied with [Defense Counsel] and entered into this plea voluntarily and knowingly.
“Now you tell me you just didn’t know anything. I find that hard to believe.
“THE DEFENDANT (through Interpreter): I also don’t believe this.
“THE COURT: I’m not finding good cause to allow you to withdraw the plea, so the plea is going to stand.”
Having found no good cause to allow withdrawal of Prado’s plea, the district court proceeded to sentencing. Prado’s counsel requested the court grant Prado the downward departure contemplated by the plea agreement, and the State joined in the request. The district court inquired of Prado whether he wished to comment, and Prado’s response demonstrated continuing confusion regarding the State’s amendment of one count of “touching” to two rape charges. Consistent with the plea agreement, the district [1256]*1256court sentenced Prado to two consecutive 147-month prison sentences, lifetime parole, and sex offender registration.
Prado appeals the denial of his motion to withdraw his plea and the sentence imposed. We have jurisdiction over Prado’s appeal pursuant to K.S.A. 22-3601 (off-grid rape, docketed prior to July 1, 2011).
Analysis
Prado argues the district court violated his Sixth Amendment right to effective assistance of counsel by deciding Prado’s motion to withdraw his plea and then sentencing him while he was represented by conflicted counsel. More specifically, Prado contends that because his oral motion to withdraw his plea demonstrated a conflict of interest between him and his counsel, the district court erred by failing to further inquire into the nature of the conflict and by failing to appoint conflict-free counsel for tire motion to withdraw plea and sentencing hearing. We agree.
Prado was denied his Sixth Amendment right to conflict-free counsel
The Sixth Amendment right to counsel includes tire right to conflict-free counsel and extends to postconviction proceedings in which the State is represented by counsel. State v. Taylor, 266 Kan. 967, 975, 975 P.2d 1196 (1999). Here, because the State was represented at the motion to withdraw plea hearing, Prado had a constitutional right to conflict-free counsel at the hearing on his motion to withdraw his plea. See State v. Hulett, 293 Kan. 312, 319, 263 P.3d 153 (2011).
The district court abused, its discretion hy failing to inquire into the nature of the conflict.
The district court is charged with safeguarding a defendant’s Sixth Amendment right to counsel. State v. Vann, 280 Kan. 782, 789, 127 P.3d 307 (2006). So when a district court “ ‘becomes aware of a possible conflict of interest between an attorney and a defendant charged with a felony, the court has a duty to inquire further.’ ” 280 Kan. at 789 (quoting Taylor, 266 Kan. at 979). The district court’s failure to inquire after becoming aware of a potential [1257]*1257attorney-client conflict is an abuse of discretion. 280 Kan. at 789; see State v. Sharkey, 299 Kan. 87, 98-99, 322 P.3d 325 (2014).
Preliminarily, the State argues Prado’s failure to request substitute counsel below prevents him from raising this issue for the first time on appeal. But the State misinterprets Prado’s argument. Prado does not assert a substitute counsel claim; rather, he asserts his counsel was conflicted and the district court erred by failing to inquire into the nature of the conflict. Moreover, we have never required a defendant to explicitly request new counsel to initiate the district court’s duty to inquire. Instead, we look to whether the district court knew or should have known of a potential conflict. See State v. Galaviz, 296 Kan. 168, 185, 291 P.3d 62 (2012).
Relying on State v. Williams, 290 Kan. 1050, 236 P.3d 512 (2010), the State further argues the district court did not have a duty to inquire because Prado complained about the nature of the plea, not his attorney’s performance. In Williams, the defendant initially complained in a letter about her attorney’s performance; but at the hearing on the motion to withdraw her plea, she made no mention of her attorney’s services, instead asserting there was no evidence to support the charge and complaining that she had given up her right to appeal. Because the defendant’s complaints at the motion to withdraw plea hearing concerned the nature of her plea rather than her attorney’s performance, we concluded the complaints did not trigger the district court’s duty to inquire. 290 Kan. at 1056.
The State’s comparison of this case to Williams is inapt. Here, when the district court asked Prado about the nature of his concerns, he specifically responded through his interpreter, “My attorney has not explained things properly to me.” While Prado did not fully describe the basis for his dissatisfaction with his counsel’s performance, Prado’s counsel clarified any confusion regarding that basis when he informed die court, “[I]t’s [Prado’s] position that I did not explain to him the nature of the charges, essentially that I didn’t communicate to him what it was that he was pleading to.” Prado’s and his counsel’s explanations demonstrate that the primary basis for Prado’s motion to withdraw his plea was his dis[1258]*1258satisfaction with his counsels performance during plea negotiations, not the nature of the plea.
When a defendant asserts alleged deficiencies in counsels performance during plea negotiations as the basis for a motion to withdraw plea, a district court must inquire further into the alleged conflict. See Taylor, 266 Kan. at 974-75; see also Sharkey, 299 Kan. at 97 (discussing State v. Toney, 39 Kan. App. 2d 1036, 1044, 187 P.3d 138 [2008], and agreeing with panels conclusion that defendant triggered district court’s duty to further inquire when defendant moved to withdraw plea based on apparent conflict of interest that “ 'necessarily undermined any possibility that Toney s motion would be successful ”).
In Taylor, the defendant sought to withdraw his plea before sentencing and requested a continuance in order to secure new counsel. At the sentencing hearing, the district court denied Taylor’s request for a continuance and his motion to withdraw his plea before permitting him to address the court. Taylor complained at length about his representation, chiefly suggesting he agreed to the plea because his defense counsel “was unwilling or unprepared to tiy his case on the day of trial.” 266 Kan. at 973. According to Taylor, the night before trial his counsel advised against taking a plea because she would win his case, but the next morning she advised him to take the plea.
We recognized that Taylor’s statements “placed [defense counsel] in a difficult position” and may have generated a conflict between Taylor and his counsel. 266 Kan. at 973. Namely, Taylor’s counsel could not contradict her client’s statement and simultaneously continue to represent Taylor’s best interests. 266 Kan. at 973-74. Ultimately, we concluded the district court erred by failing to inquire into the alleged conflict of interest because “without the assistance of conflict-free counsel, [defendant] was given no meaningful opportunity to show ‘good cause.’ ” 266 Kan. at 977.
Here, as in Taylor, the district court should have been aware that Prado potentially was forced to argue his motion without conflict-free counsel. Prado specifically informed the court, “My attorney has not explained things properly to me. This doesn’t coincide with the charges I was made [sic].” Prado’s counsel [1259]*1259acknowledged Prado’s complaint regarding his services, saying, “[I]t’s [Prado’s] position that I did not explain to him the nature of tire charges, essentially that I didn’t communicate to him what it was that he was pleading to.” Prado’s counsel further noted, “[I]t appears to me, although maybe he hasn’t articulated it very clearly, he is at least implicating that he has not been counseled, didn’t understand what occurred regarding tire plea.” Both Prado’s and his counsel’s statements placed the district court on notice of the nature of the potential conflict and triggered the court’s duty to further inquire.
Moreover, even if Prado’s and his counsel’s statements failed to alert the district court to the potential conflict, Prado’s attorney put the court on notice of that potential when he explicitly advocated against Prado’s interest. After explaining tire basis for Prado’s motion to withdraw his plea, Prado’s attorney noted, “We’ve had extensive discussions. I didn’t file a motion to withdraw [from representing Prado] based on conflict because I didn’t see a conflict.” Essentially, Prado’s attorney argued against the merits of Prado’s motion to withdraw his plea.
Once alerted to the conflict of interest, the district court was required to inquire as to the nature of the conflict. But, as the State concedes, the district court failed to do so. While the district court provided Prado an opportunity to address tire court, we have held that “simply allowing a defendant to make a statement regarding his or her complaints is an insufficient inquiiy.” See Sharkey, 299 Kan. at 99; State v. Stovall, 298 Kan. 362, Syl. ¶ 6, 312 P.3d 1271 (2013). Further, once alerted to the conflict, the district court immediately considered whether good cause existed for Prado to withdraw his plea—i.e., whether Prado actually understood the plea agreement—rather than inquiring into the nature of the conflict.
By skipping this critical step, the district court abused its discretion in denying Prado tire opportunity to have conflict-free counsel argue Prado had good cause to withdraw his plea. See Taylor, 266 Kan. at 977. Here, in addition to the colloquy between Prado, the court, and Prado’s counsel establishing the nature of the conflict, additional circumstances warrant this conclusion: (1) Prado’s ob[1260]*1260vious confusion during tire motion to withdraw plea hearing; (2) tire highly unusual plea agreement whereby the State amended a single charge of aggravated indecent liberties of a child to two counts of rape to provide Prado with the “possibility” of a lesser sentence, while at the same time providing the possibility of much greater consecutive life sentences; and (3) tire absence of any evidence that Prado understood the complicated procedural complexities required to understand tire potentially favorable or unfavorable nature of his plea. Under tírese circumstances, the district court abused its discretion in failing to inquire into the nature of Prado’s counsel’s conflict of interest.
Prado is entitled to a new hearing on his motion to withdraw his plea, with representation of conflict-free counsel.
Ordinarily, when a district court abuses its discretion by failing to further inquire about an alleged conflict of interest, “the appropriate remedy, in the absence of a suitable record on appeal concerning the alleged conflict of interest, is to remand to the trial court for a determination of whether tire defendant can "establish that the conflict of interest adversely affected his counsel’s performance.’ ” Vann, 280 Kan. at 792 (quoting State v. Gleason, 277 Kan. 624, 653-54, 88 P.3d 218 [2004]).
Here, the record is sufficiently developed for us to conclude that an actual conflict of interest existed. Prado’s counsel attempted to explain the basis for Prado’s motion to withdraw his plea; but counsel advocated against Prado’s position, indicating he had extensive discussions with Prado and did not see a conflict. Because the record demonstrates an actual conflict, that conflict necessarily adversely affected Prado’s counsel’s performance and prejudice is presumed. See Mickens v. Taylor, 535 U.S. 162, 172 n.5, 122 S. Ct. 1237, 152 L. Ed. 2d 291, reh. denied 535 U.S. 1074 (2002) (holding “ ‘actual conflict’ ” for Sixth Amendment purposes is necessarily conflict of interest adversely affecting counsel’s performance); Sharkey, 299 Kan. at 101 (presuming prejudice when defendant was “constructively denied his right to counsel because of his attorney’s conflict of interests”).
[1261]*1261Accordingly, we reverse the district court’s denial of Prado’s motion to withdraw his plea, vacate Prado’s sentence, and remand to the district court to appoint conflict-free counsel to represent Prado at a new hearing on his motion to withdraw his plea.
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