STARK v. BLUE CROSS AND BLUE SHIELD OF NORTH CAROLINA FOUNDATION

CourtDistrict Court, M.D. North Carolina
DecidedFebruary 18, 2025
Docket1:23-cv-00022
StatusUnknown

This text of STARK v. BLUE CROSS AND BLUE SHIELD OF NORTH CAROLINA FOUNDATION (STARK v. BLUE CROSS AND BLUE SHIELD OF NORTH CAROLINA FOUNDATION) is published on Counsel Stack Legal Research, covering District Court, M.D. North Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
STARK v. BLUE CROSS AND BLUE SHIELD OF NORTH CAROLINA FOUNDATION, (M.D.N.C. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF NORTH CAROLINA

ALEXANDRA STARK, individually ) and on behalf of all others similarly ) situated, ) ) Plaintiff, ) ) v. ) 1:23-CV-22 ) BLUE CROSS AND BLUE SHIELD ) OF NORTH CAROLINA and ) CHANGE HEALTHCARE ) RESOURCES, LLC, ) ) Defendants. )

MEMORANDUM OPINION, ORDER, and JUDGMENT Catherine C. Eagles, Chief District Judge. Last spring, the parties agreed to resolve this consumer protection class action by settlement. In July 2024, the Court preliminarily approved the proposed settlement agreement, ordered settlement notices to be sent to the putative class members, and set a date for a final settlement fairness hearing. The plaintiffs have now moved for final approval of the settlement terms under Federal Rule of Civil Procedure 23 and for attorneys’ fees and other disbursements. The hearing on the motion for final approval was held on January 30, 2025. The Court has considered the record, including the lack of objections by any class members, the proposed settlement agreement, the supporting documents and evidence, and the statements of counsel at the final approval hearing and at previous hearings. The Court finds that the proposed settlement meets the requirements of Rule 23. The Court will also grant fair and reasonable attorneys’ fees and approve reimbursement of reasonable expenses.

I. Background On January 10, 2023, Alexandra Stark filed a class action complaint against Blue Cross and Blue Shield of North Carolina and Change Healthcare Inc. Doc. 1 at 1, 15. She alleged that Change Healthcare made phone calls on behalf of BCBSNC that violated the Telephone Consumer Protection Act, 47 U.S.C. § 227, both by making pre-recorded calls without consumers’ consent and by not stopping such calls when consumers

requested. Doc. 1 at ¶¶ 45–51. Specifically, this “wrong number” TCPA case arises because Change Healthcare allegedly made calls on behalf of BCBSNC to identify BCBSNC customers and increase enrollment in certain programs, but Change Healthcare made calls to wrong numbers or to consumers who had opted out of receiving these calls. Id. at ¶¶ 20–23. Ms. Stark

alleged that despite being told that her number no longer belonged to a BCBSNC customer, Change Healthcare continued to make sales calls to her number. Id. at ¶¶ 28– 34. After the Court denied a motion to dismiss filed by BCBSNC, Doc. 41, Ms. Stark filed an amended complaint expanding the claims against Change Healthcare to

encompass unauthorized calls it made on behalf of clients other than BCBSNC. Doc. 48 at ¶¶ 25–32. The Court dismissed these new claims pursuant to Federal Rule of Civil Procedure 12(b)(6), thus limiting the class to recipients of calls Change Healthcare made on behalf of BCBSNC. Doc. 57. The parties engaged in extensive discovery. The plaintiff served written discovery requests on the defendants in July 2023, to which both responded, and her attorneys

deposed defendants’ corporate representatives. Doc. 63-2 at ¶ 12. After an all-day mediation in January 2024 and a week of further negotiations, both facilitated by retired Magistrate Judge David Jones, the parties agreed on settlement terms in February 2024. Doc. 60 at ¶¶ 1–3. On May 31, 2024, Ms. Stark filed a motion for preliminary approval of the proposed class action settlement. Doc. 62. After reviewing the motion, the Court asked the parties for additional information and

clarification about several issues in the proposed Settlement Agreement and Notice Plan, Text Order 06/24/2024, and held a preliminary approval hearing on June 26, 2024. Minute Entry 06/26/2024. On July 17, 2024, the Court granted preliminary approval of the class settlement. Doc. 66 at ¶ 30. Ms. Stark has since filed a motion for attorneys’ fees and expenses, Doc. 69; a

motion for final approval of the class action settlement, Doc. 72; supporting briefs, Docs. 70, 71, 73; and declarations by plaintiff’s counsel under oath. Docs. 70-1, 70-2, 73-1. A senior project manager at Verita Global, the Settlement Administrator, attests to its compliance with the court-approved Notice Plan, providing the number of claims submitted to date and affirming that no objections or opt-outs were received. Docs. 73-2,

74. The Court again required more information and explanation. Doc. 75. Plaintiff’s counsel addressed the Court’s questions in a supplemental declaration. Doc. 76. The Court held a final settlement hearing on January 30, 2025. Minute Entry 01/30/2025. Plaintiff’s counsel reviewed the notice process and the way the Settlement Administrator resolved claims, explained his personal knowledge of the expert’s work to identify class members, and summarized the reasons the motions should be granted. The

defendants were present through counsel. Id. They confirmed various details provided by plaintiff’s counsel and did not object to either motion. II. Certification of Settlement Classes When a settlement is reached before Rule 23 certification, a class may be certified solely for the purposes of settlement. See Amchem Prods., Inc. v. Windsor, 521 U.S. 591, 620 (1997); see also Covarrubias v. Capt. Charlie’s Seafood, Inc., No. 10-CV-10, 2011

WL 2690531, at *2 (E.D.N.C. July 6, 2011); Fed. R. Civ. P. 23(e). “The class action is an exception to the usual rule that litigation is conducted by and on behalf of the individual named parties only.” Comcast Corp. v. Behrend, 569 U.S. 27, 33 (2013) (cleaned up). To qualify for the exception, the plaintiffs “must affirmatively demonstrate their compliance” with Federal Rule of Civil Procedure 23. 1988 Tr. for Allen Child. Dated

8/8/88 v. Banner Life Ins. Co., 28 F.4th 513, 521 (4th Cir. 2022) (cleaned up). District courts must rigorously assess the proffered evidence, Wal-Mart Stores, Inc. v. Dukes, 564 U.S. 338, 350–51 (2011), but they have “wide discretion” in evaluating whether the Rule 23 requirements have been met. Ward v. Dixie Nat’l Life Ins. Co., 595 F.3d 164, 179 (4th Cir. 2010).

Subject to various exclusions, the proposed class for settlement purposes is defined as follows: All regular users or subscribers to numbers assigned to wireless carriers which Change Healthcare, on behalf of BCBSNC, called during the Settlement Class Period using an artificial or pre-recorded voice who were not members or subscribers of BCBSNC or that opted out of receiving calls from Change Healthcare.

Doc. 63-1 at ¶ 1.1.33; Doc. 66 at ¶ 7. A. Threshold Requirements As a threshold matter, Rule 23 requires the proposed class members to be readily identifiable or ascertainable and the proposed class representative to be a member of the proposed class. See Peters v. Aetna Inc., 2 F.4th 199, 241–42 (4th Cir. 2021) (recognizing an “implicit threshold requirement” that class members be “readily identifiable”); Amchem, 521 U.S. at 625–26 (“A class representative must be part of the class and possess the same interest and suffer the same injury as the class members.” (cleaned up)); see also Fed. R. Civ. P. 23(a). To be readily identifiable, plaintiffs do not need to be able

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STARK v. BLUE CROSS AND BLUE SHIELD OF NORTH CAROLINA FOUNDATION, Counsel Stack Legal Research, https://law.counselstack.com/opinion/stark-v-blue-cross-and-blue-shield-of-north-carolina-foundation-ncmd-2025.