Sonya Williams v. AT&T Services, Inc.

CourtDistrict Court, E.D. Michigan
DecidedJuly 8, 2026
Docket2:24-cv-10840
StatusUnknown

This text of Sonya Williams v. AT&T Services, Inc. (Sonya Williams v. AT&T Services, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Michigan primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Sonya Williams v. AT&T Services, Inc., (E.D. Mich. 2026).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MICHIGAN SOUTHERN DIVISION

SONYA WILLIAMS, Case No. 2:24-cv-10840 Plaintiff, HONORABLE STEPHEN J. MURPHY, III v.

AT&T SERVICES, INC.,

Defendant. /

OPINION AND ORDER GRANTING IN PART AND DENYING IN PART MOTION FOR SUMMARY JUDGMENT [31]

After working for twenty years with AT&T in Saginaw, Michigan, Sonya Williams, an African American woman, applied for a sales coach position at the Saginaw office. She was 57 years old when she applied. See ECF No. 31-2, PageID.308. But AT&T passed over Williams for a less experienced, 27-year-old Hispanic male from Florida because AT&T wanted “new blood” in the office. ECF No. 31-2, PageID.320. Williams then sued AT&T and alleged that it engaged in age and race discrimination and retaliation in violation of federal and state law. ECF No. 1. At the close of discovery, AT&T moved for summary judgment. ECF No. 31. AT&T is entitled to summary judgment on almost every claim. Many of the claims are time-barred, and the undisputed facts do not demonstrate that AT&T engaged in racial discrimination or retaliation. The Court, however, cannot grant summary judgment on the state law age discrimination claim. A reasonable jury could find that AT&T passed over Williams over for a less qualified candidate and that the “new blood” comment is probative evidence of age discrimination. The Court will thus grant AT&T’s motion in part and deny it in part.1 BACKGROUND

Starting in 2001, Sonya Williams worked as a service representative at an AT&T call center in Saginaw, Michigan. ECF No. 31-2, PageID.310. There, she fielded calls from small businesses. Id. She answered their questions and offered them AT&T products and services. Id. Representatives like Williams would “answer billing questions, process any orders, and then if it’s something outside of their scope they would transfer [the call].” ECF No. 31-4, PageID.367. Williams did not assist residents—just small businesses. ECF No. 31-2, PageID.310–311.

Over the years, Williams applied for “a lot” of different positions but was continuously rejected. See id. at PageID.329. As someone who was “always in the top 10 percent” for sales, Williams found the constant rejection to be humiliating. Id. at PageID.316. On February 11, 2022, after more than twenty years at the Saginaw office, Williams applied for a sales coach position in the office. Id. at PageID.313, 329. At

the time, she was 57 years old. See ECF No. 31-2, PageID.308. AT&T interviewed only two candidates for the position—Williams and Jhon Montoya. Id. at PageID.313.

1 Based on the parties’ briefing, the issues are clear. Accordingly, the Court will resolve the motion on the briefs without a hearing. See Fed. R. Civ. P. 78(b); E.D. Mich. L.R. 7.1(f)(2); Practice Guidelines for Judge Stephen J. Murphy, III. Montoya is a Hispanic male. ECF No. 31-4, PageID.382. And it is undisputed that he was 27 years old when he was interviewed. See ECF No. 1, PageID.4. Williams was interviewed by Sherri Breternitz-Prebay and another associate

director. ECF No. 31-2, PageID.313. At the time, Prebay was the senior manager of the Saginaw call center. Id. According to Williams’s job application, after she attended the University of Tennessee, Williams worked at AT&T for more than two decades. ECF No. 31-6. At AT&T, Williams met her “monthly quota 100 percent or above,” passed AT&T “leadership supervisor classes,” and completed several certifications. Id. at PageID.409–410. She was “always in the top 10 percent” of sales. ECF No. 31-2,

PageID.316. And she sometimes made so many sales that she maxed out her commissions. Id. at PageID.317. Williams also performed “team-lead” responsibilities in the Saginaw office. ECF No. 31-4, PageID.386. She trained coworkers and helped them make sales. ECF No. 31-2, PageID.317. On the job, Williams “was a very strong performer” with “great sales and was top of the team.” ECF No. 31-4, PageID.373. But “she struggled with

maybe the way she spoke to a customer.” Id. And at times, her tone “was maybe getting a little negative.” Id. Meanwhile, according to Montoya’s job application, he earned an associate’s degree from Broward Community College and had worked at AT&T for eight years in Florida. ECF No. 31-7, PageID.416–417. He fielded calls from residential customers, and thus—unlike Williams—he lacked experience working with small businesses. ECF No. 31-4, PageID.381–382. During one of Montoya’s years at AT&T, he generated $154,000 or 120.26% in average billed revenue, added 750 new broadband subscribers (116% of target), and added 368 new TV subscribers (110% of

target). ECF No. 31-7, PageID.417. Montoya was a sales consultant from 2014–2022 and a sales coach from 2021–2022. Id. at PageID.421. But Montoya had issues as an employee at AT&T. He accrued five write-ups for attendance problems. ECF No. 33-2, PageID.527 (8/28/20); ECF No. 33-3, PageID.530 (1/8/21); ECF No. 33-4, PageID.533 (6/1/21); ECF No. 33-5, PageID.536 (6/24/21); ECF No. 33-6, PageID.539 (8/9/21). And he was disciplined in February 2022 for “inappropriately transferring customers to other departments.” ECF No. 33-

7, PageID.542. As a result, AT&T issued Montoya “a Warning for Gross Customer Abuse/Customer Treatment.” Id. By contrast, in her twenty years at AT&T, Williams never received any discipline for her performance. ECF No. 31-2, PageID.324. Though she received a single discipline for attendance in 2015, it was ultimately overturned. Id. Ultimately, Prebay chose Montoya over Williams. ECF No. 31-4, PageID.383.

Prebay testified that she chose Montoya because of his interview, his passion for sales, and his excellence with mobility service sales. ECF No. 31-4, PageID.383–384. But, according to Williams, Prebay said the “only reason” she did not get the job “was because [Prebay] wanted new blood.” ECF No. 31-2, PageID.320. Williams also believed that the company did not promote her in retaliation for events that occurred back in 2018. That year, somebody in the Saginaw office made an anonymous EEO complaint about harassment. ECF No. 31-2, PageID.332. AT&T management suspected that Williams made the EEO complaint, and they asked her about it during an “uncomfortable” meeting. See id. Even though Williams did not

make the EEO complaint, she was interviewed as part of the EEO investigation. Id. After the uncomfortable meeting, Williams filed HR retaliation charges against AT&T manager Valerie Sebastian (who was at the meeting) and Prebay (who was not at the meeting, but whose name came up). Id. at PageID.330, 332, 337. Fast forward several years, Williams began a medical leave of absence on April 19, 2022, soon after Montoya started at the Saginaw office. ECF No. 31-2, PageID.314. While she was on leave, Williams made the decision to retire from AT&T.

Id. at PageID.315. And in June 2022, she texted Prebay about her plans to retire. Id. Williams’s plan was to finish out her short-term disability, use some vacation days, and retire from AT&T on July 9, 2022. Id. Ultimately, she did retire in July 2022. ECF No. 31-10, PageID.434. On February 9, 2023, Williams filed a discrimination charge with the EEOC. ECF No. 31-8, PageID.424. She alleged the following:

Throughout my employment, I applied for numerous promotional positions and was never selected. I complained to management and human resources several times that I was being denied opportunities because of my race and age but nothing was done. In or around April 2022, I applied for the Sales Coach position. I was not selected. Instead, my employer selected a lesser qualified employee who was Hispanic and much younger than me. Again, I complained to management and human resources but received no assistance.

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