So v. HP, Inc.

CourtDistrict Court, N.D. California
DecidedNovember 14, 2022
Docket5:22-cv-02327
StatusUnknown

This text of So v. HP, Inc. (So v. HP, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
So v. HP, Inc., (N.D. Cal. 2022).

Opinion

1 2 3 UNITED STATES DISTRICT COURT 4 NORTHERN DISTRICT OF CALIFORNIA 5 SAN JOSE DIVISION 6 7 HENRY SO, Case No. 22-cv-02327-BLF

8 Plaintiff, ORDER DENYING IN PART AND 9 v. GRANTING IN PART MOTION TO DISMISS WITH LEAVE TO AMEND 10 HP, INC., IN PART AND WITHOUT LEAVE TO AMEND IN PART 11 Defendant.

12 In this case, Plaintiff Henry So alleges that Defendant HP, Inc. (“HP”) remotely transmits 13 firmware updates to HP printers that make third-party ink and toner supply cartridges 14 incompatible with those HP printers. He brings common law and state and federal statutory 15 claims, and he seeks to represent both a California and a nationwide class of consumers who 16 purchased the identified HP printers. 17 Now before the Court is HP’s motion to dismiss under Rules 12(b)(1) and 12(b)(6). ECF 18 No. 14 (“MTD”); see also ECF No. 19 (“Reply”). So opposes the motion. ECF No. 17 (“Opp.”). 19 The Court held a hearing on the motion on October 27, 2022. See ECF No. 28. For the reasons 20 discussed on the record and explained below, the Court DENIES IN PART the motion to dismiss 21 and GRANTS IN PART the motion to dismiss WITH LEAVE TO AMEND in part and 22 WITHOUT LEAVE TO AMEND in part. 23 I. BACKGROUND 24 As alleged in the Complaint, Defendant HP sells both printers and associated HP-branded 25 ink and toner cartridges for use in its printers. ECF No. 1 (“Compl.”) ¶¶ 20-21. For a cartridge to 26 be compatible with a printer, both the hardware and the software must align. Id. ¶ 25. Each model 27 of HP printer is compatible only with the associated cartridge model. Id. ¶ 24. HP has 1 competitors in the market for cartridges, as consumers can choose to buy cartridges from HP (“HP 2 cartridges”) or a different company (“third-party cartridges”). Id. ¶ 35. Third-party cartridges can 3 be 25%-75% less expensive than HP cartridges. Id. ¶ 34. 4 So alleges that HP periodically pushes out firmware updates to its printers that prevent 5 consumers from using third-party cartridges. Compl. ¶¶ 65-70. He claims that the firmware also 6 causes the printer to “display a (false) error message” stating there is a “supply problem, cartridge 7 communication error, or cartridge problem.” Id. ¶ 68. Further, So alleges that HP installs 8 technology in its printers that records data about the consumer’s printing habits and transmits it 9 back to HP without the consumer’s knowledge or consent. Id. ¶¶ 51, 54-57. He asserts that this 10 happens with “all models of HP printers that use ink supply cartridges,” and he provides a “non- 11 exhaustive list” of models that he alleges were affected (“Class Printers”). Id. ¶ 90. 12 So purchased a new HP OfficeJet Pro 6978 All-in-One Printer on November 22, 2018, and 13 he purchased a new HP ENVY 7885 All-in-One Printer on April 10, 2021, both in California. 14 Compl. ¶¶ 93-94. He had previously owned an HP OfficeJet 6962 All-in-One Printer, with which 15 he used both HP cartridges and third-party cartridges. Id. ¶ 95. So alleges that HP sent out a 16 firmware update in December 2020, and on or around December 16, 2021, his OfficeJet Pro 6978 17 stopped working with third-party cartridges, so he had to purchase an HP cartridge for the printer 18 to function. Id. ¶¶ 98-99. 19 This lawsuit was filed on April 14, 2022. See Compl. The Complaint asserts claims for 20 violation of the federal Computer Fraud and Abuse Act (“CFAA”), 18 U.S.C. §§ 1030(a)(5)(A), 21 1030(a)(2)(C), and 1030(a)(4), Compl. ¶¶ 118-143 (Count 1); violation of the California 22 Comprehensive Computer Data Access and Fraud Act (“CCDAFA”), Cal. Penal Code § 502 et 23 seq., Compl. ¶¶ 144-159 (Count 2); violation of all three prongs of the California Unfair 24 Competition Law (“UCL”), Cal. Bus. & Prof. Code § 17200 et seq., Compl. ¶¶ 160-190 (Counts 25 3-5); violation of the California False Advertising Law (“FAL”), Cal. Bus. & Prof. Code § 17500 26 et seq., Compl. ¶¶ 191-205 (Count 6); fraud by omission, Compl. ¶¶ 206-221 (Count 7); and 27 violation of the Consumer Legal Remedies Act (“CLRA”), Cal. Civ. Code § 1750 et seq., Compl. 1 and entities who own a Class Printer or similar HP InkJet Printer (the “device owner class”); (2) a 2 nationwide class of all persons and entities who own a Class Printer that displayed a diagnostic 3 error due to HP’s transmission of a firmware update (the “damages subclass”); and (3) a class of 4 all persons and entities residing in California and states with similar consumer protection statutes 5 who own a Class Printer that displayed a diagnostic error due to HP’s transmission of a firmware 6 update (the “state consumer subclass”). Id. ¶¶ 105-117. 7 II. FAILURE TO STATE A CLAIM – RULE 12(B)(6) 8 “A motion to dismiss under Federal Rule of Civil Procedure 12(b)(6) for failure to state a 9 claim upon which relief can be granted ‘tests the legal sufficiency of a claim.’” Conservation 10 Force v. Salazar, 646 F.3d 1240, 1241-42 (9th Cir. 2011) (quoting Navarro v. Block, 250 F.3d 11 729, 732 (9th Cir. 2001)). When determining whether a claim has been stated, the Court accepts 12 as true all well-pled factual allegations and construes them in the light most favorable to the 13 plaintiff. Reese v. BP Expl. (Alaska) Inc., 643 F.3d 681, 690 (9th Cir. 2011). But the Court need 14 not “accept as true allegations that contradict matters properly subject to judicial notice” or 15 “allegations that are merely conclusory, unwarranted deductions of fact, or unreasonable 16 inferences.” In re Gilead Scis. Sec. Litig., 536 F.3d 1049, 1055 (9th Cir. 2008) (internal quotation 17 marks and citations omitted). While a complaint need not contain detailed factual allegations, it 18 “must contain sufficient factual matter, accepted as true, to ‘state a claim to relief that is plausible 19 on its face.’” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Bell Atl. Corp. v. Twombly, 20 550 U.S. 544, 570 (2007)). A claim is facially plausible when it “allows the court to draw the 21 reasonable inference that the defendant is liable for the misconduct alleged.” Id. On a motion to 22 dismiss, the Court’s review is limited to the face of the complaint and matters judicially 23 noticeable. MGIC Indem. Corp. v. Weisman, 803 F.2d 500, 504 (9th Cir. 1986); N. Star Int’l v. 24 Ariz. Corp. Comm’n, 720 F.2d 578, 581 (9th Cir. 1983). 25 A. Fraud 26 1. Rule 9(b) 27 When a party pleads a cause of action for fraud or mistake, it is subject to the heightened 1 particularity the circumstances constituting fraud or mistake.” Fed. R. Civ. P. 9(b) (emphasis 2 added). “Malice, intent, knowledge, and other conditions of a person’s mind may be alleged 3 generally.” Id.

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So v. HP, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/so-v-hp-inc-cand-2022.