So v. HP, Inc.

District Court, N.D. California·Decided November 14, 2022·No. 5:22-cv-02327·Unknown

Opinion

HENRY SO, Case No. 22-cv-02327-BLF

Plaintiff, ORDER DENYING IN PART AND v. GRANTING IN PART MOTION TO DISMISS WITH LEAVE TO AMEND HP, INC., IN PART AND WITHOUT LEAVE TO AMEND IN PART Defendant.

In this case, Plaintiff Henry So alleges that Defendant HP, Inc. (“HP”) remotely transmits firmware updates to HP printers that make third-party ink and toner supply cartridges incompatible with those HP printers. He brings common law and state and federal statutory claims, and he seeks to represent both a California and a nationwide class of consumers who purchased the identified HP printers. Now before the Court is HP’s motion to dismiss under Rules 12(b)(1) and 12(b)(6). ECF No. 14 (“MTD”); see also ECF No. 19 (“Reply”). So opposes the motion. ECF No. 17 (“Opp.”). The Court held a hearing on the motion on October 27, 2022. See ECF No. 28. For the reasons discussed on the record and explained below, the Court DENIES IN PART the motion to dismiss and GRANTS IN PART the motion to dismiss WITH LEAVE TO AMEND in part and WITHOUT LEAVE TO AMEND in part. I. BACKGROUND As alleged in the Complaint, Defendant HP sells both printers and associated HP-branded ink and toner cartridges for use in its printers. ECF No. 1 (“Compl.”) ¶¶ 20-21. For a cartridge to be compatible with a printer, both the hardware and the software must align. Id. ¶ 25. Each model of HP printer is compatible only with the associated cartridge model. Id. ¶ 24. HP has competitors in the market for cartridges, as consumers can choose to buy cartridges from HP (“HP cartridges”) or a different company (“third-party cartridges”). Id. ¶ 35. Third-party cartridges can be 25%-75% less expensive than HP cartridges. Id. ¶ 34. So alleges that HP periodically pushes out firmware updates to its printers that prevent consumers from using third-party cartridges. Compl. ¶¶ 65-70. He claims that the firmware also causes the printer to “display a (false) error message” stating there is a “supply problem, cartridge communication error, or cartridge problem.” Id. ¶ 68. Further, So alleges that HP installs technology in its printers that records data about the consumer’s printing habits and transmits it back to HP without the consumer’s knowledge or consent. Id. ¶¶ 51, 54-57. He asserts that this happens with “all models of HP printers that use ink supply cartridges,” and he provides a “non- exhaustive list” of models that he alleges were affected (“Class Printers”). Id. ¶ 90. So purchased a new HP OfficeJet Pro 6978 All-in-One Printer on November 22, 2018, and he purchased a new HP ENVY 7885 All-in-One Printer on April 10, 2021, both in California. Compl. ¶¶ 93-94. He had previously owned an HP OfficeJet 6962 All-in-One Printer, with which he used both HP cartridges and third-party cartridges. Id. ¶ 95. So alleges that HP sent out a firmware update in December 2020, and on or around December 16, 2021, his OfficeJet Pro 6978 stopped working with third-party cartridges, so he had to purchase an HP cartridge for the printer to function. Id. ¶¶ 98-99. This lawsuit was filed on April 14, 2022. See Compl. The Complaint asserts claims for violation of the federal Computer Fraud and Abuse Act (“CFAA”), 18 U.S.C. §§ 1030(a)(5)(A), 1030(a)(2)(C), and 1030(a)(4), Compl. ¶¶ 118-143 (Count 1); violation of the California Comprehensive Computer Data Access and Fraud Act (“CCDAFA”), Cal. Penal Code § 502 et seq., Compl. ¶¶ 144-159 (Count 2); violation of all three prongs of the California Unfair Competition Law (“UCL”), Cal. Bus. & Prof. Code § 17200 et seq., Compl. ¶¶ 160-190 (Counts 3-5); violation of the California False Advertising Law (“FAL”), Cal. Bus. & Prof. Code § 17500 et seq., Compl. ¶¶ 191-205 (Count 6); fraud by omission, Compl. ¶¶ 206-221 (Count 7); and violation of the Consumer Legal Remedies Act (“CLRA”), Cal. Civ. Code § 1750 et seq., Compl. and entities who own a Class Printer or similar HP InkJet Printer (the “device owner class”); (2) a nationwide class of all persons and entities who own a Class Printer that displayed a diagnostic error due to HP’s transmission of a firmware update (the “damages subclass”); and (3) a class of all persons and entities residing in California and states with similar consumer protection statutes who own a Class Printer that displayed a diagnostic error due to HP’s transmission of a firmware update (the “state consumer subclass”). Id. ¶¶ 105-117. II. FAILURE TO STATE A CLAIM – RULE 12(B)(6) “A motion to dismiss under Federal Rule of Civil Procedure 12(b)(6) for failure to state a claim upon which relief can be granted ‘tests the legal sufficiency of a claim.’” Conservation Force v. Salazar, 646 F.3d 1240, 1241-42 (9th Cir. 2011) (quoting Navarro v. Block, 250 F.3d 729, 732 (9th Cir. 2001)). When determining whether a claim has been stated, the Court accepts as true all well-pled factual allegations and construes them in the light most favorable to the plaintiff. Reese v. BP Expl. (Alaska) Inc., 643 F.3d 681, 690 (9th Cir. 2011). But the Court need not “accept as true allegations that contradict matters properly subject to judicial notice” or “allegations that are merely conclusory, unwarranted deductions of fact, or unreasonable inferences.” In re Gilead Scis. Sec. Litig., 536 F.3d 1049, 1055 (9th Cir. 2008) (internal quotation marks and citations omitted). While a complaint need not contain detailed factual allegations, it “must contain sufficient factual matter, accepted as true, to ‘state a claim to relief that is plausible on its face.’” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007)). A claim is facially plausible when it “allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Id. On a motion to dismiss, the Court’s review is limited to the face of the complaint and matters judicially noticeable. MGIC Indem. Corp. v. Weisman, 803 F.2d 500, 504 (9th Cir. 1986); N. Star Int’l v. Ariz. Corp. Comm’n, 720 F.2d 578, 581 (9th Cir. 1983). A. Fraud 1. Rule 9(b) When a party pleads a cause of action for fraud or mistake, it is subject to the heightened particularity the circumstances constituting fraud or mistake.” Fed. R. Civ. P. 9(b) (emphasis added). “Malice, intent, knowledge, and other conditions of a person’s mind may be alleged generally.” Id. Rule 9(b) requires that the circumstances constituting any alleged fraud be pled “specific[ally] enough to give defendants notice of the particular misconduct

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