Smith-Brown v. Ulta Beauty, Inc.

CourtDistrict Court, N.D. Illinois
DecidedFebruary 26, 2019
Docket1:18-cv-00610
StatusUnknown

This text of Smith-Brown v. Ulta Beauty, Inc. (Smith-Brown v. Ulta Beauty, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Smith-Brown v. Ulta Beauty, Inc., (N.D. Ill. 2019).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

KIMBERLY LAURA SMITH-BROWN, ) et al., ) ) Plaintiffs, ) ) No. 18 C 610 ) v. ) ) Judge Jorge L. Alonso ULTA BEAUTY, INC. and ULTA SALON, ) COSMETICS & FRAGRANCE, INC., ) ) Defendant. )

MEMORANDUM OPINION AND ORDER Plaintiffs, twenty-two customers of defendants’ retail cosmetics stores in eighteen states, bring this putative class action lawsuit, asserting state-law claims of breach of warranty, unjust enrichment, and consumer fraud. Defendants have moved to dismiss. For the following reasons, the motion is granted in part and denied in part. I. BACKGROUND Defendant Ulta Salon, Cosmetics & Fragrance, Inc. (“Ulta Salon”) is a “mass retailer of beauty products,” operating retail stores “coast to coast.” (2d Am. Compl. ¶¶ 1, 4, ECF No. 91.) It is a wholly owned subsidiary of defendant Ulta Beauty, Inc. (“Ulta Beauty”). Plaintiffs, consumers hailing from eighteen states, purchased cosmetics or beauty products at defendants’ stores, only to learn that defendants (collectively, “Ulta”) had a practice of reshelving products that had been used and returned by dissatisfied customers. In some cases, plaintiffs noticed shortly after purchase that the products appeared to have been previously used (Id. ¶¶ 13, 19-20, 26-27, 33.) In other cases, plaintiffs infer that the products may have been previously used based on the following information about Ulta’s business practices. On January 9, 2018, a former Ulta employee revealed that, when customers returned products after using them, the products were “made to ‘look new’—but not sanitized—and put back on the shelf to sell to unsuspecting customers.” (Id. ¶ 62.) The employee posted her revelations on the microblogging website Twitter, identifying herself by the Twitter handle,

“@fatinamxo.” She posted pictures of used foundation and lipsticks, which Ulta resold as if new. (Id.) She claimed that Ulta even trained its staff members to “restore” products, and managers were careful to keep an eye on products in the “damage bin” to assess whether they could be resold. (Id. ¶ 63.) Managers taught employees “how to clean eyeshadow palettes and let it dry [overnight] so it can be repackaged and sold the next day.” (Id.) Other Twitter users responded to @fatinamxo’s posts by claiming that they too worked at Ulta, and what @fatinamxo reported was consistent with their own experience in various places, including California, Washington, Texas, Florida, Michigan, South Carolina, Wisconsin, and Ohio. (Id. ¶¶ 66-68.) One of these Twitter users even claimed to have worked at Ulta store number 1221 in Sherman Oaks, California, the same store where plaintiff Kimberly Laura Smith-Brown

routinely shopped. (Id. ¶ 70.) @fatinamxo’s Twitter revelations created a “social media frenzy” (id. ¶ 66), and news outlets began to pick up the story. A former Ulta manager in Ohio told Business Insider that “there was often pressure” on managers “to sell used products”: Our bosses constantly told us if it looked like it could be sold, put it back out. The company always had a percentage they wanted you to stay below weekly in what we damaged. We would literally get lectured by our boss on our conference calls if our stores were over.

(Id. ¶ 71.) Twitter users corroborated this pressure from management above the store level to reduce damaged product and get as much product as possible back on the shelves after it was returned. (Id. ¶ 77.) The Ohio manager told Business Insider that products such as mascara and foundation were simply returned to the shelf “because it was difficult to tell if they were used.” (Id. ¶ 72.) When bottled products such as shampoo or lotions were returned, Ulta employees would clean them, “wipe out the spout and turn the pump cap back down,” and then reshelve them. (Id.) A former

Ulta employee in South Carolina told Business Insider that bottled products were put back on the shelf as long as they were at least 80% full when they were returned to Ulta. (Id. ¶ 73.) In the wake of these and other, similar revelations about Ulta on the internet and social media, plaintiffs obtained sworn affidavits from five former Ulta employees—Tammy Geier, Kami Turner, Ella Soto, Laura Hornick, and Michael Fisher—who worked in Ulta stores in Georgia, Tennessee, South Carolina, Florida, and California. (Id. ¶ 83.) Fisher, Geier, and Turner, while working as general managers of individual Ulta stores, were trained by regional management, apparently based on pressure from senior management, on how to restore and repackage used makeup and beauty products in order to reduce “shrink,” or inventory going to waste. (Id. ¶¶ 84-86.) All five former employees were instructed to use returned products as

“testers” in their stores, despite the potential to “spread disease and germs to those” who use them. (Id. ¶ 87.) Plaintiffs allege that Ulta’s policy of reselling or reusing returned products is “unsanitary and hazardous to the public.” (Id. ¶ 88.) Many of the plaintiffs allege that they suffered sties, rashes, and irritation due to skin and eye infections after purchasing and using Ulta products. (Id. ¶¶ 11-12, 16-18, 23, 25-26, 29-31, 34.) They believe the Ulta products they purchased were, unbeknownst to them, previously used and their use of these unsanitary products caused the infections they suffered. Plaintiffs seek to represent in this action not only themselves but also (a) a nationwide class consisting of “[a]ll persons in the United States who purchased, other than for resale, beauty products from Ulta Beauty retail locations” (2d Am. Compl. ¶ 93), or alternatively, (b) eighteen state subclasses made up of all persons who purchased Ulta beauty products, other than for resale,

in each of the eighteen states plaintiffs represent, namely, Alabama, California, Florida, Georgia, Illinois, Indiana, Maryland, Michigan, Nevada, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Virginia, Washington, and Wisconsin. The Second Amended Complaint consists of twenty-three claims for relief: breach of the implied warranty of merchantability, on behalf of the nationwide class or, alternatively, each state subclass; unjust enrichment, on behalf of the nationwide class or, alternatively, each state subclass; and twenty-one claims under twenty-one separate consumer fraud and deceptive business practices statutes in the various states plaintiffs represent, each claim on behalf of the subclass of persons who purchased Ulta products in the state supplying the governing law. II. LEGAL STANDARDS

“A motion under Rule 12(b)(6) tests whether the complaint states a claim on which relief may be granted.” Richards v. Mitcheff, 696 F.3d 635, 637 (7th Cir. 2012). Under Rule 8(a)(2), a complaint must include “a short and plain statement of the claim showing that the pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2). The short and plain statement under Rule 8(a)(2) must “‘give the defendant fair notice of what the claim is and the grounds upon which it rests.’” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007) (quoting Conley v. Gibson, 355 U.S. 41, 47 (1957) (internal quotation altered)). Under federal notice-pleading standards, a plaintiff’s “[f]actual allegations must be enough to raise a right to relief above the speculative level.” Id. Stated differently, “a complaint must contain sufficient factual matter, accepted as true, to ‘state a claim to relief that is plausible on its face.’” Ashcroft v.

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Smith-Brown v. Ulta Beauty, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/smith-brown-v-ulta-beauty-inc-ilnd-2019.