Shields v. State Farm Mutual Automobile Insurance Co

CourtDistrict Court, W.D. Louisiana
DecidedJanuary 3, 2022
Docket6:19-cv-01359
StatusUnknown

This text of Shields v. State Farm Mutual Automobile Insurance Co (Shields v. State Farm Mutual Automobile Insurance Co) is published on Counsel Stack Legal Research, covering District Court, W.D. Louisiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Shields v. State Farm Mutual Automobile Insurance Co, (W.D. La. 2022).

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF LOUISIANA LAFAYETTE DIVISION DARREN MICHAEL SHIELDS ET AL. CASE NO. 6:19-CV-01359 VERSUS JUDGE JAMES D. CAIN, JR. STATE FARM MUTUAL AUTOMOBILE MAGISTRATE JUDGE PATRICK J. INSURANCE CO. HANNA

MEMORANDUM RULING Before the court is a Motion for Class Certification [doc. 82] filed pursuant to Federal Rule of Civil Procedure 23 by plaintiff Connie Bourque. Defendant State Farm Mutual Automobile Insurance Company opposes the motion. Doc. 98. The matter came

before the court for a hearing on November 2 and 3, 2021, and the undersigned now issues this ruling. I. BACKGROUND A. Procedural Background This lawsuit challenges a valuation system used by car insurers to determine cash value of vehicles on total loss claims. Darren Shields and Connie Bourque are two Louisiana residents who had insurance policies through State Farm. Under the terms of

these policies, State Farm agreed to pay the owner the actual cash value (“ACV”) of the insured vehicles upon the occurrence of a total loss. To determine the ACV, State Farm used a product known as the Autosource Market-Driven Valuation (“Autosource”), which was developed by a company known as Audatex and allegedly marketed exclusively to insurance companies. Doc. 1, ¶¶ 7–13. Mr. Shields filed a claim under his collision coverage, after his 2008 Isuzu i-370 LS

truck was involved in an accident that occurred on or about April 27, 2019. Id. at ¶¶ 7–8, 18. Ms. Bourque also filed a claim under her collision coverage, based on damage sustained to her 2016 Toyota Rav4 XLE in an accident occurring on or about March 7, 2018. Id. at ¶¶ 9–10, 21. Both individuals challenge the adjusted value of their vehicles, as determined by the Autosource valuation report, and allege that it resulted in their claims being

undervalued compared to values derived from publicly available sources like Kelly Blue Book or NADA Guides. They filed suit in this court on October 16, 2019, invoking the court’s jurisdiction under 28 U.S.C. § 1332 and alleging that State Farm’s use of Autosource resulted in a breach of the insurance contract as well as violations of Louisiana law. Id. at ¶¶ 27–48. They seek certification on behalf of State Farm policyholders who

have been similarly undercompensated based on the use of Autosource. Id. at ¶¶ 50–59. On a prior motion for summary judgment, the court dismissed plaintiff Shields’s claims on the grounds of judicial estoppel due to his failure to disclose this suit in his bankruptcy proceedings. Doc. 67. The court also denied as premature motions for partial summary judgment brought by State Farm, on plaintiff’s bad faith claims and whether

NADA values constituted ACV of a vehicle. Doc. 119. The motion for class certification then came before the court for a two-day hearing beginning on November 2, 2021. Docs. 137, 138. Here plaintiff seeks certification under Federal Rule of Civil Procedure 23 of a class defined as: All persons insured by State Farm who have made a claim for first party total loss, which State Farm evaluated using Autosource, or a predecessor product, from January 1, 2017, to the present date.

Doc. 82, p. 1. B. Evidence Adduced at Hearing 1. Testimony of Plaintiff As described above, Ms. Bourque’s claim is premised on the Autosource valuation of her vehicle following an accident in March 2018. The NADA base value for her vehicle was $20,150.00 and the fully adjusted (“clean retail”) value was $20,050.00, after adjustments for mileage and options. Doc. 154, att. 19, p. 16. Her Autosource base value was $19,863.00, with an adjusted value of $19,928.00 (she received a positive condition adjustment). Id. at 12. State Farm moved for summary judgment on the issue of whether she had compromised her claim, and the court denied the motion due to genuine issues of material fact. Doc. 67. At the hearing Ms. Bourque testified that she understands her

responsibility to the class, is willing to put the class’s interests above her own, and is prepared to participate in whatever manner is required. Tr., Day 1, p. 58. 2. Autosource Functions To determine ACV of a totaled vehicle, State Farm typically uses a third-party software. Tr., Day 2, pp. 158, 240. From early 2016 until recently, State Farm used

Autosource as its exclusive software platform for these purposes in Louisiana. Id. at 158– 59. In the first year of using Autosource, and under its prior platform, State Farm’s ACV determinations were based on the vehicle’s NADA values. Id. In 2017, however, State Farm switched to Autosource’s “multi-comp” approach, which determines vehicle values based on comparable vehicle sales and sale listings in the local market area. Id. at 160, 272–75. Autosource’s process begins with physical inspection of the damaged vehicle. Tr.,

Day 2, p. 254. If the vehicle appears to be a total loss, the estimator assigns condition ratings to a number of components such as vehicle interior, paint, and tires. Id. at 230–1; Doc. 155, att. 8 (Autosource Total Loss Condition Book). The vehicle is then compared against those in Autosource’s database, which is made up of vehicle listings in the local market area from the last 120 days. Tr., Day 2, pp. 256–57. The software searches outward

in 25-mile increments from the location of the totaled vehicle until it has located at least ten comparable vehicles (“comps”).1 Id. Autosource then applies certain adjustments to the comps. Because many of the database values represent dealer-advertised prices rather than actual sales, Autosource applies a “typical negotiation adjustment” based on the fact that dealers routinely reduce

the price of vehicles in negotiations with would-be car purchasers. Id. at 259–60. This adjustment is only applied where there is reason to believe that the advertised price will exceed the vehicle’s true value. Accordingly, no negotiation adjustment is made for prices advertised by “no-haggle” dealerships or when the data reflects sold rather than advertised prices. Id.; Doc. 155, att. 33, ¶ 24. Autosource reevaluates its negotiation adjustment for

accuracy twice a year. Tr., Day 2, pp. 259–60. Adjustments are also made for configuration and mileage, to make the comparable vehicles more similar to the totaled vehicle. Id. The

1 If ten comparable vehicles cannot be found, Autosource generates an “exception” report based on a smaller number of vehicles or on dealer opinions about the value of the totaled car. Tr., Day 2, p. 174. values of the comparable vehicles are then averaged and a final adjustment may be made for condition. Id. at 260–63. The condition adjustment compares the totaled vehicle’s condition to the typical condition of a vehicle of its age and mileage. Id. NADA “clean

retail,” by contrast, assumes a vehicle in “clean retail condition” with minimal interior defects, high gloss finish and shine, no mechanical defects, and all equipment in complete working order. Id. at 270; Doc. 155, att. 39, p. 7. The output of this process, the Autosource Report, is delivered to State Farm. Tr., Day 2, p. 265. A State Farm representative reviews the report with the insured, who may

provide additional information or corrections necessitating adjustments to the report. Id. About 70 percent of insureds accept the valuation provided by the Autosource report. Id. at 178–79. In the other 30 percent of cases, the insured disagrees with the valuation and State Farm may conduct additional valuation research or obtain an exception report. Id. at 174–75.

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Bluebook (online)
Shields v. State Farm Mutual Automobile Insurance Co, Counsel Stack Legal Research, https://law.counselstack.com/opinion/shields-v-state-farm-mutual-automobile-insurance-co-lawd-2022.