Shenzhen Lanteng Cyber Technology Co., Ltd. v. Amazon.com Services, LLC

CourtDistrict Court, S.D. New York
DecidedSeptember 26, 2023
Docket1:23-cv-00991
StatusUnknown

This text of Shenzhen Lanteng Cyber Technology Co., Ltd. v. Amazon.com Services, LLC (Shenzhen Lanteng Cyber Technology Co., Ltd. v. Amazon.com Services, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Shenzhen Lanteng Cyber Technology Co., Ltd. v. Amazon.com Services, LLC, (S.D.N.Y. 2023).

Opinion

UNITED STATES DISTRICT COURT ELECTRONICALLY FILED DOC #: _________________ SOUTHERN DISTRICT OF NEW YORK DATE FILED: 9/26/2023 ----------------------------------------------------------------- X : SHENZHEN LANTENG CYBER : TECHNOLOGY CO., LTD., : : 1:23-cv-991-GHW Petitioner, : : MEMORANDUM OPINION -v - : AND ORDER : AMAZON.COM SERVICES, LLC and : AMAZON.COM, INC., : : Respondents. : : ----------------------------------------------------------------- X GREGORY H. WOODS, United States District Judge: Shenzhen Lanteng Cyber Technology Co., Ltd. (“Lanteng”) initiated this action seeking to vacate an arbitration award entered in favor of respondents Amazon.com Services LLC and Amazon.com, Inc. (collectively “Amazon”). Amazon cross-petitions the Court to confirm the underlying arbitration award. Because the arbitration award is clearly within the arbitrator’s authority and does not reflect a manifest disregard of the law, Lanteng’s petition to vacate the arbitration award is DENIED and Amazon’s cross-petition to confirm the award is GRANTED. I. BACKGROUND A. The Business Services Agreement Lanteng is Chinese company with its principal place of business in Shenzhen, China. Declaration of Jiaoyu Cheng, Dkt. No. 21 (“Cheng Decl.”) ¶ 2. Since June 2018, Lanteng has operated as a third-party seller in Amazon’s online marketplace. Id. ¶ 3; Declaration of Michael Guerrero, Dkt. No. 28-2 (“Guerrero Decl.”) ¶ 9. To sell on Amazon’s online marketplace, Lanteng had to agree to Amazon’s “Business Solutions Agreement” (the “BSA”). Id.; see also Dkt. No. 28-3 (BSA). Amazon asserts that all third-party sellers on the Amazon platform are required to abide by the terms and conditions of the BSA and its incorporated policies. Dkt. No. 27 (the “Opposition”) at 2. Amazon’s position is that the requirement helps to “maintain the integrity of its only store and brand, which depends on customer trust.” Id. As relevant here, the BSA contains provisions that penalize sellers when they engage in fraudulent conduct on the platform. Section 2 of the BSA permits Amazon to withhold payments

to sellers who engage in fraud: “If we determine that your account—or any other account you have operated—has been used to engage in deceptive, fraudulent, or illegal activity (including the sale of counterfeit goods), or to repeatedly violate our Program Policies, then we may in our sole discretion permanently withhold any payments to you.” BSA § 2. Section 3 of the BSA grants Amazon authority to block the account of a seller that engages in fraudulent activity: We [i.e., Amazon] may suspend or terminate your account or this Agreement immediately if we determine that (a) you have materially breached the Agreement and failed to cure within 7 days of a cure notice . . . ; (b) your account has been, or our controls identify that it may be used for deceptive or fraudulent, or illegal activity . . .

BSA § 3. The BSA also requires sellers to verify their identity at Amazon’s request. BSA § P-4 (“We may at any time require you to provide any financial, business or personal information we request to verify your identity”). Third-party sellers like Lanteng are also subject to Amazon’s “customer product reviews policies.” Dkt. No. 28-4. A seller violates those policies when, among other things, the “seller offers a third party a financial reward, discount, free products, or other compensation in exchange for a review on their product or their competitor’s product.” Id. at 3–4. Amazon has a “zero- tolerance policy” toward violations of the customer review policy: “If we detect any attempts to manipulate customer reviews, we take immediate actions that include, but are not limited to: immediate and permanent withdrawal of the seller’s selling privileges on Amazon and withholding of funds.” Id. at 4. The BSA requires that the parties resolve any dispute relating in any way to the BSA or Amazon’s services through arbitration. BSA § 18 (“Amazon and you both consent that any dispute with Amazon or its Affiliates or claim relating in any way to this Agreement or your

use of the Services will be resolved by binding arbitration as described in this paragraph, rather than in court . . . .”) Id. (emphasis in original). The contract provides that any “arbitration will be conducted by the American Arbitration Association (AAA) under its commercial rules.” Id. The BSA specifies the governing law as “the Laws of the State of Washington, United States together with the Federal Arbitration Act and other applicable federal law.” Id. (Definition of “Governing Laws”). B. Lanteng’s Fraudulent Conduct Lanteng’s account of the events that led to this application begins in 2020. Lanteng asserts that in August 2020, Amazon accused Lanteng of violating Amazon’s customer product reviews policies. Dkt. No. 20 (“P’s Mem.”) ¶ 13. Lanteng asserts that it successfully appealed Amazon’s 2020 deactivation decision to Amazon, and after Amazon accepted its “Plan of Action,”1 Amazon reinstated Lanteng’s seller account. Id. In late 2021, Amazon again blocked Lanteng’s account, accusing Lanteng of manipulating customer reviews. Cheng Decl. ¶ 14; Guerrero Decl. ¶ 10.2 When the account was blocked,

1Lanteng describes the “Plan of Action” as a plan created by sellers who have been accused of a violation of Amazon’s policies. The plan involves explaining the reasons behind the action, how the company plans to resolve it, and measures taken to prevent it from happening in the future. P’s Mem. ¶ 13; see also Dkt. No. 18-3. 2 There is some dispute regarding the date of the suspension: Lanteng asserts that the account was suspended on June 24, 2021, Cheng Decl. ¶ 11, while Amazon asserts that the account was suspended in September. Guerrero Decl. ¶ 10. This dispute is immaterial to the resolution of this motion. “Amazon withheld $123,622.24 in funds, representing approximately two weeks’ worth of funds awaiting disbursement in the seller account.” Guerrero Decl. ¶ 13. Amazon provided Lanteng the opportunity to appeal the suspension of its account. Id. Lanteng did so. However, in its appeal, Lanteng “admitted that it manipulated customer feedback by bribing customers in exchange for falsified positive reviews and for the removal of negative reviews.” Arbitration Award, Dkt. No. 28-13 (the “Award”) at 2; Dkt. No. 28-5, Ex. E at 4–5.

Amazon asked to interview Jiaoyu Cheng, the registered account holder, to verify her identity as the account holder,. Cheng Decl. ¶ 14. According to Amazon, a “person professing to be Jiaoyu Cheng” appeared for the interview but “did not even have the most basic knowledge about the Lanteng organization.” Guerrero Decl. ¶ 16. The interviewee “could not correctly answer any basic account registration questions, did not know why the Amazon account had been suspended, and could not speak with knowledge of any element of the Lanteng business.” Id. Amazon requested that Ms. Cheng participate in a second interview. Ms. Cheng declined. She now contends that she declined to follow through with a second interview because “[she] had already participated in the process.” Cheng Decl. ¶ 14. Upon a review of the facts, however, the arbitrator found that Amazon “presented compelling evidence that Ms. Cheng failed to prove she was the owner or operator of Claimant’s account at her IPI interview.” Award at 2. The arbitrator also found that Amazon’s version of

events was “further supported by the lack of knowledge Ms. Cheng had concerning Claimant when she was deposed . . . . Her testimony was not consistent with the declaration that was offered by Claimant to support its position in this arbitration.” Id. Amazon denied Lanteng’s appeal, deactivated its seller account, and froze its funds. P’s Mem. ¶¶ 17–18. In January 2022, Lanteng filed a demand for arbitration with the AAA, seeking to retrieve the withheld funds. Id. ¶ 20; see also Dkt. No. 28-6 (the “Arbitration Demand”).

Free access — add to your briefcase to read the full text and ask questions with AI

Related

First Options of Chicago, Inc. v. Kaplan
514 U.S. 938 (Supreme Court, 1995)
Jock v. Sterling Jewelers Inc.
646 F.3d 113 (Second Circuit, 2011)
Knipe v. Skinner
999 F.2d 708 (Second Circuit, 1993)
Europcar Italia, S.P.A. v. Maiellano Tours, Inc.
156 F.3d 310 (Second Circuit, 1998)
United States v. Michael Johnson
256 F.3d 895 (Ninth Circuit, 2001)
Westerbeke Corporation v. Daihatsu Motor Co., Ltd.
304 F.3d 200 (Second Circuit, 2002)
Reliastar Life Insurance v. EMC National Life Co.
564 F.3d 81 (Second Circuit, 2009)
Fisher v. Kanas
487 F. Supp. 2d 270 (E.D. New York, 2007)
Zurich American Insurnce v. Team Tankers A.S.
811 F.3d 584 (Second Circuit, 2016)
Benjamin Tagger v. Strauss Grp. Ltd.
951 F.3d 124 (Second Circuit, 2020)

Cite This Page — Counsel Stack

Bluebook (online)
Shenzhen Lanteng Cyber Technology Co., Ltd. v. Amazon.com Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/shenzhen-lanteng-cyber-technology-co-ltd-v-amazoncom-services-llc-nysd-2023.