Sharon Bailey v. American General Life & Accident Insurance Company

CourtCourt of Appeals of Tennessee
DecidedDecember 29, 2005
DocketM2003-01666-COA-R3-CV
StatusPublished

This text of Sharon Bailey v. American General Life & Accident Insurance Company (Sharon Bailey v. American General Life & Accident Insurance Company) is published on Counsel Stack Legal Research, covering Court of Appeals of Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Sharon Bailey v. American General Life & Accident Insurance Company, (Tenn. Ct. App. 2005).

Opinion

IN THE COURT OF APPEALS OF TENNESSEE AT NASHVILLE Assigned on Briefs August 22, 2005

SHARON BAILEY v. AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY, ET AL.

Appeal from the Chancery Court for Davidson County No. 00-3455-II Carol McCoy, Chancellor

No. M2003-01666-COA-R3-CV - Filed December 29, 2005

An unsuccessful party to an arbitration proceeding appeals the trial court’s confirmation of the arbitration decision. The challenge is based on alleged ambiguities in the agreement to arbitrate and alleged failure by the arbitrator to disclose potential conflicts. We affirm the trial court’s confirmation.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court Affirmed

PATRICIA J. COTTRELL, J., delivered the opinion of the court, in which WILLIAM B. CAIN , and FRANK G. CLEMENT , JR., JJ., joined.

Peter T. Skeie, Nashville, Tennessee, for the appellant, Sharon Bailey.

Vanessa Griffith, Houston, Texas; Eric Stevens, Nashville, Tennessee, for the appellee, American General Life and Accident Insurance Company.

OPINION

Ms. Bailey appeals on two grounds the trial court’s failure to vacate an arbitrator’s decision that found no merit to her claims against America General Life and Accident Insurance Company (“AGLA”). First, Ms. Bailey argues that the arbitrator’s decision is of no effect since there was not an enforceable agreement to arbitrate between the parties. Second, she argues that even if the parties were required to arbitrate, the decision should be vacated because the arbitrator failed to adequately disclose potential conflicts of interest. We agree with the trial court that Ms. Bailey has not provided sufficient grounds to disturb the arbitrator’s decision. I. FACTS

The material facts of this case are not in dispute. During the application process and upon her employment, Ms. Bailey agreed to resolve disputes with AGLA through its dispute resolution process. Ms. Bailey acknowledges agreement with several documents from AGLA that describe the parameters of the dispute resolution process, which includes an obligation to arbitrate.

First, in September of 1999, Ms. Bailey signed an application for employment (“Application”) with AGLA that discusses dispute resolution and arbitration in the following provision:

EMPLOYEE DISPUTE RESOLUTION PROGRAM:

Notwithstanding any provisions disclaiming the existence of a contractual relationship, an Employee Dispute Resolution Program is in place at American General. The program requires resolution of any employee dispute through informal and formal means, including binding arbitration. These means are exclusive means of resolving disputes. No right of court action exists. The details of the program, including any limitations or exclusions, are furnished to each employee upon hire and can be obtained by applicants upon written request, and are herein incorporated into this agreement by reference. I hereby acknowledge by signing this application, that all legal disputes arising under federal, state or local law regarding this application for employment (including, but not limited to, claims of discrimination) will be resolved through the Employee Dispute Resolution Program, and that I hereby waive the right to proceed in court. I further acknowledge that if I am hired, a term and condition of employment with American General is that both American General and I agree to resolve all employment related disputes through informal and formal means, including binding arbitration, through the Employee Dispute Resolution Program and that both parties waive their right to proceed in court pursuant to the Program. (emphasis in original).

Second, Ms. Bailey acknowledges receipt of the Employee Dispute Resolution Program referenced in the Application which describes the methods available to employees to resolve disputes including both informal intervention and formal mediation or arbitration.1 First, employees are

1 Each employee, including M s. B ailey, was given a letter from the President of AGLA and a copy of the Employee Dispute Resolution Program. The letter from the President provides in pertinent part:

It is important for you to know that employees will not be waiving any substantive legal rights under this new Program. Rather, the Program provides that any substantive legal issues you may have will be resolved in mediation or before a neutral arbitrator, whose decision will be final and binding on you and the company. This does mean, however, that under the Program you waive any (continued...)

2 encouraged to speak with their supervisors to resolve problems. If the problem is not resolved or pertains to the supervisor, the employee may go to an Employee Relations Conference with a dispute. If neither of these options satisfies the employee, then mediation and arbitration are available. The Program contains the following language:

The AGLA Employee Dispute Resolution Program is the sole means of resolving employment-related disputes between you and the company or you and another employee, including disputes for legally protected rights such as freedom from discrimination, retaliation, or harassment.

You are still free to consult or file a complaint with any appropriate state or federal agency, such as the EEOC, regarding your legally protected rights. However, this Program must be used instead of a trial if you are not satisfied with the results of the government agency process.

Seeking, accepting, or continuing employment with AGLA means that you agree to resolve employment-related claims against the company or another employee through this process instead of through the court system. This program does not alter AGLA’s at will employment policy. (emphasis in original).

When Ms. Bailey was hired later that month, on September 20, 1999, she signed a third document entitled the Employee Acknowledgment Concerning American General Life and Accident Insurance Company’s Employee Dispute Resolution Program (“Acknowledgment”). The Acknowledgment provided that Ms. Bailey acknowledged receipt of the Employee Dispute Resolution Plan (“Resolution Plan”). The final paragraph of the Acknowledgment provides as follows:

By my signature below, I acknowledge and understand that I am required to adhere to the Employee Dispute Resolution Plan and its requirement for submission of employment disputes to a four option process which may include mediation and/or

1 (...continued) procedural rights you have to bring a court action and to a jury trial concerning any employment dispute you may have with the Company, including claims of discrimination based on race, national origin, gender, religion, age, or disability under any federal or state civil rights statute. Such claims are among those that must be submitted to arbitration once the Dispute Resolution Program becomes effective.

A copy of the new Employee Dispute Resolution Program is enclosed. Every individual who works for American General is subject to the new Program, including the binding arbitration provision, even if an employee does not sign the Acknowledgment Form. Your continued employment after the date you receive the enclosed documents will constitute your acceptance of the Program.

W hile the letter is not a part of any agreement with AGLA, it does reflect AGLA’s efforts to explain to its employees the requirement of arbitration and its consequences.

3 arbitration. I further understand that my employment or continued employment with the Company constitutes my acceptance of the terms of this provision as a condition of my employment or continued employment.

The Resolution Plan referenced in the Acknowledgment is the fourth document provided Ms. Bailey that describes the parties’ obligation to arbitrate.

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Sharon Bailey v. American General Life & Accident Insurance Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/sharon-bailey-v-american-general-life-accident-ins-tennctapp-2005.