Service Corporation International and SCI Texas Funeral Services, Inc., D/B/A Buena Vista Burial Park and D/B/A Funeraria Del Angel Buena Vista v. Maria Ruiz

CourtCourt of Appeals of Texas
DecidedJanuary 25, 2018
Docket13-16-00699-CV
StatusPublished

This text of Service Corporation International and SCI Texas Funeral Services, Inc., D/B/A Buena Vista Burial Park and D/B/A Funeraria Del Angel Buena Vista v. Maria Ruiz (Service Corporation International and SCI Texas Funeral Services, Inc., D/B/A Buena Vista Burial Park and D/B/A Funeraria Del Angel Buena Vista v. Maria Ruiz) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Service Corporation International and SCI Texas Funeral Services, Inc., D/B/A Buena Vista Burial Park and D/B/A Funeraria Del Angel Buena Vista v. Maria Ruiz, (Tex. Ct. App. 2018).

Opinion

NUMBER 13-16-00699-CV

COURT OF APPEALS

THIRTEENTH DISTRICT OF TEXAS

CORPUS CHRISTI - EDINBURG

SERVICE CORPORATION INTERNATIONAL AND SCI TEXAS FUNERAL SERVICES, INC., D/B/A BUENA VISTA BURIAL PARK AND D/B/A FUNERARIA DEL ANGEL BUENA VISTA, Appellants,

v.

MARIA RUIZ, Appellee.

On appeal from the 138th District Court of Cameron County, Texas.

MEMORANDUM OPINION

Before Justices Rodriguez, Benavides, and Longoria Memorandum Opinion by Justice Rodriguez

In this appeal, appellants Service Corporation International and its Texas-based

subsidiary, SCI Texas Funeral Services, Inc. (collectively “SCI”) challenge the denial of

its motion to compel arbitration. By what we treat as five issues, SCI asserts that none of the grounds raised by appellee Maria Ruiz offer a valid basis to deny arbitration. We

reverse and remand.

I. BACKGROUND

A. Ruiz’s Petition

Mary Ruiz filed this suit against SCI. Ruiz described Service Corporation as a

company that operates more than 1,500 funeral homes and 400 cemeteries in 43 states

and foreign countries. According to Ruiz’s petition, SCI Texas Funeral Services does

business in Brownsville as “Funeria Del Angel Buena Vista” 1 (a funeral home) and

“Buena Vista Burial Park” (a cemetery). Ruiz alleged that SCI committed fraud in

handling the funeral services and burial of Ruiz’s deceased brother, Ernesto Eguia.

Ruiz describes the underlying events as follows. After Ernesto’s unexpected

death, an autopsy was performed by the medical examiner. The medical examiner put

Ernesto’s organs in a plastic bag and then placed the bag back into the body cavity,

stitched up the incision, and released the body to SCI’s Buena Vista funeral home. SCI

employees embalmed Ernesto’s remains. Ruiz asserts that she never consented to the

embalming.

While making arrangements for the funeral services, Ruiz toured the mausoleum

where the service was to be held, and she noted a “musty smell” and a lack of air-

conditioning. She was assured by an SCI employee that these problems would be

resolved before the service.

1 Various documents in the record refer to “Funeraria Del Angel Buena Vista” rather than “funeria.”

A Spanish-to-English dictionary defines “funeraria” as a “funeral parlor.” COLLINS COMPLETE SPANISH ELECTRONIC DICTIONARY, “Funeraria” (2017), https://www.collinsdictionary.com/dictionary/spanish- english/funeraria. Our research did not reveal any language which recognizes “funeria” as a word. 2 On the day of the service, Ruiz arrived at the funeral home early. She and her

son approached the casket and found “Ernesto’s face, ears and chest . . . covered with

what looked like gnats but could have been small flies.” During the service, the air-

conditioning did not function, and friends and family were forced to “fan[] away the ever-

present haze of insects.”

Three days after the service, an SCI employee contacted Ruiz to arrange a

meeting with SCI’s general manager, “Mr. Guerra.” At the meeting, Mr. Guerra revealed

that, by mistake, the bag containing Ernesto’s organs had not been buried with his

remains. Mr. Guerra explained that there were two options: (1) disinter Ernesto’s

remains, place the organs next to Ernesto’s body, and re-inter the casket; or (2) cremate

the organs and inter them near Ernesto’s burial plot.

Ruiz alleges that the actions of SCI’s employees constituted fraud by

nondisclosure. Ruiz alleged that SCI breached its duty to disclose material facts related

to the funeral which were known only to SCI. According to Ruiz, SCI knew and failed to

disclose at the time of contracting: that Ernesto’s remains were received in a condition

that would cause insect infestation, that the remains had suffered a mishap or would be

mishandled by SCI in a manner that would cause insect infestation, and that the remains

were to be buried without internal organs, among other allegations. Based on these

allegations, Ruiz’s petition asserts fraud as both a claim for relief and as an affirmative

defense to arbitration.

B. SCI’s Motion to Compel Arbitration and Subsequent Proceedings

Shortly after receiving Ruiz’s petition, SCI filed a motion to compel arbitration and

to abate proceedings in the trial court. SCI relied on the arbitration clauses in two 3 contracts between Ruiz and SCI, which we refer to as the Interment Agreement and the

Funeral Agreement, or together, the Agreements.

Both Agreements include arbitration provisions in which Ruiz agreed that any

claims she had relating to the respective Agreement, including any dispute about the

interpretation of its arbitration clause, would be submitted to arbitration under the rules of

the American Arbitration Association (“AAA”). The arbitration clauses purported to apply

to any claim Ruiz had against “the Seller,” any third-party beneficiary to the Agreements,

and any companies affiliated with “the Seller,” as well as their employees. SCI made no

similar promise to arbitrate any claims against Ruiz.

Beyond these arbitration provisions, the Agreements differed in their consideration

and terms. Under the Interment Agreement, the primary consideration exchanged was

that Ruiz would obtain from SCI the right to inter remains in a plot, and SCI would obtain

a total price of $3,279 from Ruiz. Ruiz agreed to many terms favorable to SCI, such as

SCI’s disclaimer of warranties. For its part, SCI agreed to maintain the funeral grounds

and to make deposits into a trust fund for grounds maintenance.

Under the Funeral Agreement, Ruiz was to receive various goods and services

from SCI, including embalming the remains, delivering a particular casket, providing

funeral services, etc. In exchange, SCI would receive the total price of $5,295.75 from

Ruiz. Ruiz further agreed to other provisions favorable to SCI, such as SCI’s disclaimer

of warranties and consequential damages.

Based on these Agreements and the arbitration clauses they contained, SCI

moved to compel arbitration. Ruiz opposed SCI’s motion, claiming the Agreements and

their arbitration clauses were not enforceable for multiple reasons. First, Ruiz argued 4 that the arbitration provisions were unconscionable. Second, Ruiz cited fraud as an

affirmative defense against arbitration. Third, Ruiz asserted that her sole claim for

relief—a claim for fraud—fell outside the scope of the arbitration clauses. Fourth, Ruiz

argued they were unenforceable because no valid consideration supported the arbitration

clauses.

The trial court denied SCI’s motion to compel arbitration. In its order, the trial

court agreed with and relied upon Ruiz’s theory that her fraud claim did not fall within the

scope of the arbitration clauses. According to the order, Ruiz’s petition alleged “the

Defendant’s employees knew that the decedent’s body was not only not well taken care

of but was also buried without the organs,” and failed to disclose this fact. Ruiz’s claim

for fraud “could and should not be contemplated within an agreement to arbitrate.” The

trial court did not reach the parties’ arguments concerning unconscionability, Ruiz’s fraud

defense against arbitration, or illusory consideration.

SCI filed this interlocutory appeal challenging the denial of its motion to compel

arbitration.

II. STANDARD OF REVIEW

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Service Corporation International and SCI Texas Funeral Services, Inc., D/B/A Buena Vista Burial Park and D/B/A Funeraria Del Angel Buena Vista v. Maria Ruiz, Counsel Stack Legal Research, https://law.counselstack.com/opinion/service-corporation-international-and-sci-texas-funeral-services-inc-texapp-2018.