Sentara Hospitals v. Azar

District Court, District of Columbia·Decided March 29, 2022·No. Civil Action No. 2020-3771·Published

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

SENTARA HOSPITALS, et al., Plaintiffs,

v. Case No. 20-cv-3771 (CRC)

ALEX M. AZAR, II, Defendant.

MEMORANDUM OPINION

The Medicare program reimburses hospitals for a portion of the bad debt they incur when indigent patients do not pay their deductibles or co-pays. Prior to 2020, Medicare rules left it up to the hospitals to determine whether a particular patient is indigent, using their own “customary methods.” Plaintiffs—a group of hospitals operated by Sentara Healthcare (collectively “Sentara”)—sought reimbursement for bad debt incurred from 2010 to 2013, but the Centers for Medicare & Medicaid Services (“CMS”) Administrator ultimately disallowed the request. The Administrator concluded that Sentara had run afoul of the Medicare rules by improperly outsourcing its indigency determinations to the credit-reporting service Equifax. Sentara challenges the Administrator’s decision, and both sides have moved for summary judgment. Finding that Sentara did not rely on Equifax to make its indigency determinations, and that it otherwise complied with the applicable reimbursement rules, the Court will grant summary judgment to Sentara. I. Factual Background A. Medicare Reimbursement Rules The Medicare program provides federal health insurance for elderly and disabled people.

42 U.S.C. §§ 1395 et seq. Medicare beneficiaries are responsible for paying deductibles and

coinsurance amounts for hospital services, just like in any private insurance plan. Id. § 1395e. When Medicare beneficiaries cannot pay, the unpaid bills become “bad debt” on the books of the hospital. 42 C.F.R. § 413.89(b) (2020). 1 The government will reimburse 70% of a hospital’s qualifying bad debt. Id. § 413.89(h)(1)(iv).

The Medicare regulations lay out four requirements for bad debt to be considered reimbursable: (1) the debt must be related to covered services and derived from Medicare deductible and coinsurance amounts, (2) the hospital has to have made “reasonable collection efforts,” (3) the debt must be “actually uncollectible,” and (4) the hospital must have established, through the exercise of sound business judgment, that there is no likelihood of payment in the future. 42 C.F.R. § 413.89(e).

The Medicare Provider Reimbursement Manual (“PRM” or “Manual”) is an agency-

promulgated guidance manual that elaborates on these regulations. See Ctrs. For Medicare & Medicade Srvs. Pub. 15-1, Part I, ch. 3, § 308, https://www.cms.gov/Regulations-and- Guidance/Guidance/Manuals/Paper-Based-Manuals/Items/CMS021929. The PRM provides that, if after “reasonable and customary attempts to collect a bill, the debt remains unpaid [for] more than 120 days . . . , the debt may be deemed uncollectible.” PRM § 310. Relevant here, the PRM states that a hospital may forego “reasonable collection efforts” and still deem a patient’s debt uncollectible if it determines the patient is indigent according to its own “customary methods.” PRM § 312; AR 47–48.

The PRM contains four guidelines for hospitals to follow in applying their “customary methods” for determining indigency:

1 Bad debts for Medicare beneficiaries are technically defined as “amounts considered to be uncollectible from accounts and notes receivable that were created or acquired in providing services.” 42 C.F.R. § 413.89(b)(1)(i)(A) (2020).

A. The patient’s indigence must be determined by the provider, not by the patient;

i.e., a patient’s signed declaration of his inability to pay his medical bills cannot be considered proof of indigence;

B. The provider should take into account a patient’s total resources which would include, but are not limited to, an analysis of assets (only those convertible to cash, and unnecessary for the patient’s daily living), liabilities, and income and expenses. In making this analysis the provider should take into account any extenuating circumstances that would affect the determination of the patient’s indigence;

C. The provider must determine that no source other than the patient would be legally responsible for the patient’s medical bill; e.g., title XIX, local welfare agency and guardian; and

D. The patient’s file should contain documentation of the method by which indigence was determined in addition to all backup information to substantiate the determination.

PRM § 312; Def.’s Reply at 2, ECF No. 20.

Hospitals often make indigency determinations in connection with their “charity care”

programs. Pl.’s Mot. Summ. J., ECF No. 14, at 4. These programs provide free or discounted health care for patients who meet certain criteria, regardless of whether the patient is also a Medicare beneficiary. If a hospital has a charity care program, it is required to use the same approach to determining indigency for both Medicare and non-Medicare patients. See Baptist Healthcare Sys. v. Sebelius, 646 F. Supp. 2d 28, 34 & n.7 (D.D.C. 2009). Charity allowances that are not related to Medicare deductibles or coinsurance amounts are not reimbursed by the federal government.

At the close of each year, a hospital that provides services to Medicare patients files a cost report with a Medicare contractor (called a “MAC”) in order to be reimbursed. The MAC makes a reimbursement determination for the year based on the report. 42 C.F.R. § 405.1803.

B. Sentara’s System for Determining Patient Indigency Sentara operates a charity care program. Under the program, patients whose income is below 200% of the federal poverty level qualify for entirely free care, and patients who fall between 200% and 600% of the federal poverty level are eligible for sliding scale discounts. Pl.’s Mot. at 6–7; AR 633, 635, 827, 831. Sentara determines eligibility uniformly for all patients—i.e., indigency is measured the same way for Medicare and non-Medicare patients alike. AR 711 (Declaration of Andrew Weddle). The vast majority of Sentara’s write-offs are for non-Medicare patients. AR 628, 713.

To determine a patient’s income, Sentara first sends a statement to the patient with their balance and information about financial assistance programs. AR 709. It then obtains a custom report on the patient from the credit-reporting service Equifax. Id. The Equifax report includes “dozens” of financial elements, including mortgages, auto loans, credit delinquencies, and any judgments against the patient. AR 709, 774 (data table). The report also includes three predicative scores created by Equifax using a proprietary algorithm: an income predictor score (“IPS”), a payment predictor score (“PPS”), and a bankruptcy navigator index score (“BNI”). AR 709–10. The three scores are designed specifically for use by healthcare providers. AR 709.

Sentara maintains written policies for assessing all three Equifax scores when determining a patient’s indigency. For example, a high income score but low payment predictor score would indicate someone who has the ability to pay but for whatever reason is unlikely to do so. Sentara would not classify that patient as indigent and would instead engage in more aggressive collection efforts. AR 710. In contrast, low income scores and payment predictor scores may indicate “genuine financial distress.” Id. Such scores show a patient who both lacks the resources to pay a hospital bill and is also unlikely respond to collection efforts, meaning

(from Sentara’s perspective) the account is likely to be “uncollectible and worthless.” Compl. ¶ 34; see also AR 712.

Sentara also attempts to obtain financial information directly from the patient through a written or telephonic charity-care application. AR 710–11, 827–28. When patients complete an application, Sentara will consider any documentation submitted by the patient, such as a W-2 or bank statement, and verify it against the information provided by Equifax. AR 711. Sentara calls this its “Charity by Application” process.

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