Sarff v. Continental Express

894 F. Supp. 1076, 1995 U.S. Dist. LEXIS 11818, 70 Fair Empl. Prac. Cas. (BNA) 1397, 1995 WL 480562
CourtDistrict Court, S.D. Texas
DecidedAugust 11, 1995
DocketCiv. A. G-94-731
StatusPublished
Cited by9 cases

This text of 894 F. Supp. 1076 (Sarff v. Continental Express) is published on Counsel Stack Legal Research, covering District Court, S.D. Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Sarff v. Continental Express, 894 F. Supp. 1076, 1995 U.S. Dist. LEXIS 11818, 70 Fair Empl. Prac. Cas. (BNA) 1397, 1995 WL 480562 (S.D. Tex. 1995).

Opinion

ORDER ON MOTION FOR SUMMARY JUDGMENT

KENT, District Judge.

This is an employment discrimination and wrongful termination suit in which Plaintiff Mark David Sarff (“Sarff’) has filed suit against Defendant Continental Express (“Continental”) pursuant to Title VII, 42 U.S.C. § 2000e et seq. Sarff alleges that his firing by Continental was in retaliation for complaints he made about alleged sexual harassment in the workplace and that he was discriminated against by Defendant because he is a man. Before the Court now is Defendant’s Motion for Summary Judgment. For the reasons stated below, the Court finds that Plaintiffs case fails as a matter of law and that Defendant’s Motion for Summary Judgement should be GRANTED.

1. Facts

The facts of this sad farce suggest to the Court that the friendly skies may indeed be considerably friendlier — and certainly more bizarre — on the ground than in the sky. Plaintiff Sarff began work for the predecessor of Continental as a customer service agent in Springfield, Illinois in 1986, and he transferred to Continental’s operations at Ellington Field in Texas in 1990. It is clear *1079 that almost from the beginning of his employment by Continental, Sarff received written customer complaints about his on-job behavior and attitude towards Continental’s customers. During Sarffs first two years at Ellington Field, Lisa Kunkel was General Manager. On several occasions, Kunkel warned Sarff orally and in writing about customer complaints and that his conduct toward customers had to improve, or his job would be at risk.

Throughout the 1992-93 time frame, the record clearly indicates that Sarffs job performance seriously deteriorated. On November 5, 1992, a customer wrote Continental and complained of Sarffs “surly and condescending attitude,” which “created much ill will” among a group travelling to Mexico that Sarff was in charge of handling. (See Defendant’s Motion, at 5). On November 11,1992, Continental received similar written complaints from another customer travelling to Mexico with a group. That customer remarked that Sarffs conduct was “unprofessional” and “embarrassing for everyone involved.”

Such complaints continued throughout 1993. In January, 1993, a customer wrote that Sarffs lack of “professionalism and maturity” had created an extremely poor public relations problem for Continental. On April 27, 1993, Continental received yet another letter from a customer complaining about Sarffs “very rude” and “condescending” treatment of her 78-year old father. The writer observed that the incident was not the first time Sarff had been rude to her. A similar letter was received by Continental around June 30, 1993.

These repeated customer complaints led Diane Duffy, Defendant’s Regional Director of Customer Service, to advise Sarff that if his behavior did not improve, appropriate steps would have to be taken against him. By all accounts, however, the problems continued to occur, and on July 22, 1993, Sarff met with Ellington Field’s General Manager — Robert Segari — to review his performance appraisal, which was very negative. The appraisal contained warnings that Plaintiff “was very antagonistie/provokes customers & coworkers,” that he “receives too many customer complaints,” (emphasis in original), and that he shows “no respect, compassion, caring for customers.” (Defendant’s Motion, at 6). Apparently undeterred by such a review, however, Sarffs behavior received yet another complaint from a Continental customer on August 26, 1993. 1

Sarffs continued rudeness and inappropriate behavior on the job culminated in a -written termination warning notice on September 1, 1993. In the notice, Segari advised Sarff that “any further infraction of the company’s policies or procedures will result in immediate dismissal from employment by Continental Express.” Eight days later, on September 9,1993, Sarff first reported to Sigari that he had been subject to incidents that he interpreted as sexual harassment on the job. Sarff told Segari that he had found a pair of earrings placed in a coffee mug in his mailbox at work. In Sarffs view, whoever placed the earrings in his coffee mug “was impugning me as a man in general.” (Sarff Deposition, at 185). Sarff claims that prior to the earring event, he had found Calvin Klien ads clipped from Cosmopolitan and Vogue magazines in his mailbox, one a week for seven weeks. (Id. at 191). He claims that the ads began appearing in his mailbox in early August, 1993, and were also intended to “impugn [his] manhood.”

One week later, Sarff called Dan Casey, Associate General Counsel for Continental Airlines, a separate corporation from Continental Express, and reported that a brush was left in his coffee mug. Defendant admits that such a call was entirely appropriate in the circumstance, but the event apparently triggered a negative reaction from Sarffs immediate supervisor, Dave Rescino, who *1080 questioned why he had called the legal department to report a problem.

By all accounts, the problems at Continental Express quickly escalated to the point that Plaintiff was fired by Defendant. On September 22, 1993, Segari conducted an investigation of the earring allegation and then held a mandatory station meeting, at which he reviewed with the employees the company’s written policy regarding sexual harassment. Almost incredibly, on the very day following this seminar, Sarff made a gesture of unzipping his pants to Barbara Fondry, a female employee and supervisor. More importantly, six weeks following this incident, Plaintiff Sarff s conduct entered a new realm that this court can only describe as bizarre. On November 6, 1993, Sarff and Fondry— who both appear to have behaved throughout in an exceptionally inappropriate and highly immature manner — were witnessed “rubbing” against one another, as Ms. Fondry was observed to sit on Plaintiffs lap and “wiggle.” Apparently in response to this suggestive behavior, Sarff invited Ms. Fondry to “lick my scrotum,” to which Ms. Fondry replied that he should grow one. (Defendant’s Motion, at 11). This sexual horseplay culminated later that day when, in the context of a discussion about tatoos, Sarff offered that if Ms. Fondry would shave her vagina and obtain a tatoo there, he would lick the scabs that formed in her sexual areas as the tatoos healed. (Id.). This behavior was reported to Segari, and Sarff was terminated on November 12, 1993, following an investigation.

2. Standard of Review

Summary judgment is appropriate if no genuine issue of material fact exists and the moving party is entitled to judgment as a matter of law. Fed.R.Civ.P. 56. A fact is material if its resolution in favor of one party might affect the outcome of the suit under governing law. Anderson v. Liberty Lobby, 477 U.S. 242, 248, 106 S.Ct. 2505, 2510, 91 L.Ed.2d 202 (1986). A genuine issue of material fact exists if there is a genuine issue for trial that must be decided by the trier of fact.

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894 F. Supp. 1076, 1995 U.S. Dist. LEXIS 11818, 70 Fair Empl. Prac. Cas. (BNA) 1397, 1995 WL 480562, Counsel Stack Legal Research, https://law.counselstack.com/opinion/sarff-v-continental-express-txsd-1995.