Santangelo v. Comcast Corp.

162 F. Supp. 3d 691, 2016 U.S. Dist. LEXIS 15262, 2016 WL 464223
CourtDistrict Court, N.D. Illinois
DecidedFebruary 8, 2016
Docket15-cv-0293
StatusPublished
Cited by12 cases

This text of 162 F. Supp. 3d 691 (Santangelo v. Comcast Corp.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Santangelo v. Comcast Corp., 162 F. Supp. 3d 691, 2016 U.S. Dist. LEXIS 15262, 2016 WL 464223 (N.D. Ill. 2016).

Opinion

MEMORANDUM OPINION AND ORDER

JOHN Z. LEE, United States District Judge

After the Court dismissed Keith Santan-gelo’s original complaint against Comcast Corporation without prejudice, Santangelo filed an amended complaint, again on behalf of himself and a putative class. According to the amended complaint, Santan-gelo contacted Comcast to set up internet service and paid a $50 deposit in exchange for Comcast’s promise not to pull his credit report. Comcast then pulled his credit report anyway, an action Santangelo claims violated the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq., as well as Illinois statutory and common law. He also alleges that Comcast has done the same thing to many other consumers.

Comcast moves to dismiss the amended complaint under Federal Rules of Civil Procedure 12(b)(1) and 12(b)(6), arguing that Santangelo lacks Article III standing to bring an FCRA claim and also that he has failed to state any claim. For the reasons provided below, the Court denies Comcast’s motion.

I. Factual and Procedural Background

Santangelo alleges in his amended complaint that he contacted Comcast through the company’s online customer service “Chat” function in December 2014 and requested internet service for his new apartment. Am. Compl. ¶ 14. During the chat session, a Comcast representative asked Santangelo for permission to run a credit inquiry. Id. ¶ 15. Santangelo asked if any option was available to avoid the credit inquiry. Id. ¶ 16. The Comcast representative told him that the company would forgo the inquiry if he paid a $50 deposit. Id.

The option to pay a $50 deposit in order to avoid a credit inquiry was an explicit part of Comcast’s official Risk Management Policy and was set forth on the company’s pubic website. Id. ¶¶ 10-11. The policy also required a $50 deposit from any prospective customer who agreed to a credit inquiry but whose credit score proved to be unsatisfactory. Id. ¶ 12. According to Santangelo, the deposit policy “reflects Comcast’s calculated business decision and belief that the collection of a $50 deposit is sufficient to cover the risk presented by a person with bad credit and is sufficient to cover the risk presented by a person who refuses a credit pull.” Id. ¶ 13.

Santangelo opted to pay the $50 deposit in lieu of a credit inquiry. Id. ¶ 17. To facilitate payment of his deposit, the Com-cast representative created a web portal through which Santangelo provided his credit card information. Id. ¶ 18. Comcast then charged his credit card $50. Id. ¶ 19. Nevertheless, Comcast, without Santange-lo’s authorization, pulled his credit report via a “hard inquiry” that same day. Id. ¶ 21. This credit inquiry depleted Santan-gelo’s credit score. Id.

According to Santangelo, Comcast has done the same thing to many consumers. Id. ¶ 2 (citing Comcast help forum topic threads). He contends that Comcast’s practice harmed him and the other members of the putative class by obtaining their personal and private financial information without justification and by taking $50 from each putative class member in exchange for a promise it didn’t keep. Id. ¶ 32.

[696]*696Comcast moved to dismiss the Santan-gelo’s original complaint on the basis that Santangelo lacked standing to bring an FCRA claim and on the basis that his allegations did not state a claim. The Court rejected Comcast’s standing argument but agreed that Santangelo had not stated an FCRA claim, noting that the complaint included no allegations about the Risk Management Policy that Santangelo had relied upon in his brief. Santangelo v. Comcast Corp., No. 15-CV-0293, 2015 WL 3421156, at *2-*5 (N.D.Ill. May 28, 2015). The Court then declined to exercise supplemental jurisdiction over his state law claims. Id. at *5.

Santangelo has since filed an amended complaint that includes the allegations summarized above about Comcast’s deposit policy. Comcast now moves to dismiss the amended complaint.

II. Analysis

A. FCRA Claim

FCRA prohibits the obtaining of a “consumer report,” commonly known as a credit report, except for purposes authorized by that statute. 15 U.S.C. § 1681b(f). The statute lists specific permissible purposes, such as “in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit.” Id. § 1681b(a)(3)(A). The statute also allows reports to be obtained for any other “legitimate business need.. .in connection with a business transaction that is initiated by the consumer,” § 1681b(a)(3)(F)(i). These limitations are intended to produce a “balance between consumer privacy and the needs of a modern, credit-driven economy.” Stergiopoulos & Ivelisse Castro v. First Midwest Bancorp, Inc., 427 F.3d 1043, 1045-46 (7th Cir.2005).

Santangelo contends that Comcast did not have a permissible purpose for obtaining his credit report after he paid the $50 deposit in exchange for the company’s promise not to check his credit.1 If he is correct and the company’s violation was “willful,” he would be entitled to recover attorney’s fees and either “actual damages” or statutory damages between $100 and $1000. See 15 U.S.C. § 1681n(a)(l). If the company’s violation was merely negligent, Santangelo would be permitted to recover only attorney’s fees and “actual damages.” See 15 U.S.C.A. § 1681o(a)(l).

1. Standing

Comcast first argues that Santan-gelo lacks standing to bring his FCRA claim. To establish standing under Article III, “a plaintiff must show (1) it has suffered an ‘injury in fact’ that is (a) concrete and particularized and (b) actual or imminent, not conjectural or hypothetical; (2) the injury is fairly traceable to the challenged action of the defendant; and (3) it is likely, as opposed to merely speculative, that the injury will be redressed by a favorable decision.” Friends of the Earth, Inc. v. Laidlaw Envtl. Servs. (TOC), Inc., 528 U.S. 167, 180-81, 120 S.Ct. 693, 145 L.Ed.2d 610 (2000) (citing Lujan v. De[697]*697fenders of Wildlife, 504 U.S. 555, 560-61, 112 S.Ct. 2130, 119 L.Ed.2d 351 (1992)).

According to Comcast, Santangelo has not alleged an injury-in-fact that is fairly traceable to the FCRA violation he claims. Mem. Supp. at 4-7. Santangelo responds that he has sustained three injuries-in-fact: the loss of the $50 he' paid as a deposit, the violation of his legal right not to have his credit report pulled without a permissible purpose, and the resulting depletion of his credit score. Resp. Br. at 2-4.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Norman v. TRANS UNION, LLC
E.D. Pennsylvania, 2023
Santangelo v. Comcast Corp.
341 F. Supp. 3d 830 (E.D. Illinois, 2018)
Skeberdis v. Kinnally
N.D. Illinois, 2018
Wheeler v. Piazza
N.D. Illinois, 2018
Mission Measurement Corp. v. Blackbaud, Inc.
216 F. Supp. 3d 915 (N.D. Illinois, 2016)
McDaniel v. Loyola University Medical Center
317 F.R.D. 72 (N.D. Illinois, 2016)

Cite This Page — Counsel Stack

Bluebook (online)
162 F. Supp. 3d 691, 2016 U.S. Dist. LEXIS 15262, 2016 WL 464223, Counsel Stack Legal Research, https://law.counselstack.com/opinion/santangelo-v-comcast-corp-ilnd-2016.