Sanchez v. American Express Travel Related Services Company

CourtAppellate Court of Illinois
DecidedMarch 29, 2007
Docket1-06-0878 Rel
StatusPublished

This text of Sanchez v. American Express Travel Related Services Company (Sanchez v. American Express Travel Related Services Company) is published on Counsel Stack Legal Research, covering Appellate Court of Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Sanchez v. American Express Travel Related Services Company, (Ill. Ct. App. 2007).

Opinion

FOURTH DIVISION March 29, 2007

1-06-0878

EDWARD SANCHEZ, Individually and on ) Appeal from the behalf of all others similarly situated,) Circuit Court of ) Cook County. Plaintiff-Appellant, ) ) v. ) ) AMERICAN EXPRESS TRAVEL RELATED ) SERVICES COMPANY, INC., ) ) Honorable ) Anthony L. Young, Defendant-Appellee. ) Judge Presiding.

PRESIDING JUSTICE QUINN delivered the opinion of the court:

Plaintiff Edward Sanchez appeals from the circuit court's

order granting summary judgment for defendant American Express

Travel Related Services, Inc. In this court, Sanchez contends

that a genuine issue of material fact existed and, thus, the

circuit court erred in granting summary judgment. For the

reasons that follow, we affirm.

BACKGROUND

Defendant operates a currency exchange service to consumers

in branches across the United States through which defendant

converts foreign currency into United States dollars and vice

versa. Defendant charges consumers a fee to convert their

currency. 1-06-0878

The record discloses that on September 16, 2004, plaintiff

entered defendant's office at 55 West Monroe Street in Chicago,

Illinois to exchange 1,050 Mexican pesos for U.S. dollars. The

rate displayed on the office electronic board was 0.080936652

United States dollars for each Mexican peso. The board did not

disclose the exchange rate at which defendant exchanged the

currency. The financial service representative (FSR) informed

plaintiff as to the exchange rate posted on the board and

explained that plaintiff would be charged a $3 service fee for

the transaction. Plaintiff agreed to the exchange rate and the

service fee.

The FSR then processed plaintiff's transaction and provided

plaintiff with a receipt of the transaction. The receipt

disclosed that at an exchange rate of 0.080936652 United States

dollars per Mexican peso, plaintiff's 1,050 Mexican pesos yielded

him $84.98. The receipt further showed that after defendant

subtracted its $3 processing service fee, plaintiff received a

total of $81.98. The $3 service fee was listed twice on the

receipt, once as "fee" and once as "total fees." Plaintiff

reviewed this receipt before leaving defendant's office.

On December 30, 2004, plaintiff filed a complaint against

defendant in which he alleged that defendant operated a "Money

Skimming Scheme." The complaint stated:

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"In addition to profiting by charging each of

its customers a 'fee' for the Service,

American Express also profits by skimming the

difference between the exchange rate it

receives and the exchange rate it uses to

convert a customer's currency. The

difference between the two exchange rates is

a hidden, undisclosed charge it assesses to

each of its customers that use the Service

(hereafter 'the Money Skimming Scheme')."

Plaintiff argued that this alleged practice violated the Illinois

Consumer Fraud and Deceptive Business Practices Act (Act) (815

ILCS 505/1 et seq. (West 2004)). Plaintiff further asserted that

"the receipt was designed to conceal the fact that American

Express actually received a significantly higher exchange rate

for itself than the 0.080936652 United States dollars per Mexican

Peso it exchanged [plaintiff's] 1,050 Pesos for." Plaintiff

concluded that defendant received more than the $84.98 United

States dollars that it disbursed to plaintiff for his 1,050

Mexican pesos prior to the $3 service fee. Thus, plaintiff

argued that defendant received a hidden fee in addition to the $3

service fee it listed on the receipt.

Thereafter, defendant filed a motion to dismiss pursuant to

-3- 1-06-0878

section 2-615 of the Illinois Code of Civil Procedure (Code) (735

ILCS 5/2-615 (West 2004)) and a memorandum of law in support of

its motion on March 8, 2004. Relying on In re Mexico Money

Transfer Litigation, 267 F.3d 743 (7th 2001), defendant contended

that, as a matter of law, it was not required "to disclose the

rates at which it purchases foreign currency or its profits from

the 'spread.'" Thus, defendant argued that plaintiff could not

state a claim for fraud under the Act because it could not

establish that defendant committed a deceptive practice. In

addition, defendant argued that plaintiff could not adequately

plead proximate cause or damages.

On April 12, 2005, plaintiff filed a response to defendant's

motion to dismiss in which he argued that Covarrubias v.

Bancomer, 351 Ill. App. 3d 737 (2004), governed the outcome of

the case at bar. His contention was that according to this

court's ruling in Bancomer, defendant's failure to disclose that

it received a greater profit than the $3 service transaction fee

constituted a deceptive practice under the Act. Plaintiff also

contended that he sufficiently pled proximate cause and damages.

On May 13, 2005, the circuit court denied defendant's motion

to dismiss. Thereafter, plaintiff filed a motion for class

certification and defendant filed its response. The circuit

court never ruled on this motion, and thus it is not a matter

-4- 1-06-0878

before this court.

On November 14, 2005, defendant filed a motion for summary

judgment. In support, defendant attached the affidavits of Linda

Teter and Vicki Norton dated November 10, 2005, and November 11,

2005, respectively. Both Teter and Norton were employees of

defendant.

Teter averred that she was the director of service delivery

for defendant and was working on special projects until her

retirement at the end of 2005. She then stated:

"American Express charges customers that

utilize the Exchange Service a fee per

currency exchange transaction. Each

individual [travel service office] TSO

manager has the ability to decide at what

amount to set the fee. This decision is

based upon, among other things, the level of

competition from other Exchange Service

vendors in the area. Accordingly, the fees

charged by each individual TSO vary by market

and location. In setting the fee, American

Express always takes care to ensure that its

fee is competitive from a customer

perspective."

-5- 1-06-0878

She further explained that the transaction fee on September 16,

2004, at the Monroe Street TSO was $3, which employees were

trained to communicate to customers.

Teter then averred:

"American Express does not state what its net

'profit' is in providing the Exchange

Service. In addition, American Express does

not state to the customer what its 'cost' is

for what is sold (in this case, the cost of

the currency that it sells to customers).

The fee listed on the customer's receipt is

not identified as a 'net fee' and there is no

language on the receipt advising or

indicating to customers what American

Express's 'profit' is on any individual

transaction. Rather, American Express

accurately discloses the cost to the customer

-- that is, the retail exchange rate applied

and the fee."

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Related

In the Matter of Mexico Money Transfer Litigation
267 F.3d 743 (Seventh Circuit, 2001)
Swisher v. Janes
606 N.E.2d 798 (Appellate Court of Illinois, 1993)
Bernhauser v. Glen Ellyn Dodge, Inc.
683 N.E.2d 1194 (Appellate Court of Illinois, 1997)
Novakovic v. Samutin
820 N.E.2d 967 (Appellate Court of Illinois, 2004)
Johnson v. Matrix Financial Services Corp.
820 N.E.2d 1094 (Appellate Court of Illinois, 2004)
Covarrubias v. Bancomer, S.A.
814 N.E.2d 947 (Appellate Court of Illinois, 2004)
Martin v. Heinold Commodities, Inc.
643 N.E.2d 734 (Illinois Supreme Court, 1994)

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