Saiko Oki v. TransUnion LLC, et al.

District Court, N.D. California·Decided December 23, 2025·No. 4:25-cv-08070·Unknown

Opinion

SAIKO OKI, Case No. 25-cv-08070-HSG

Plaintiff, ORDER GRANTING MOTIONS TO DISMISS v. Re: Dkt. Nos. 20, 23, 24, 44, 51 TRANSUNION LLC, et al., Defendants.

Pending before the Court are five motions to dismiss Plaintiff’s complaint. The Court finds these appropriate for disposition without oral argument and the motions are deemed submitted. See Civil L.R. 7-1(b). For the reasons discussed below, the Court GRANTS the motions. In September 2025, pro se Plaintiff Saiko Oki filed a lawsuit against Defendants TransUnion LLC (“TransUnion”), Experian Information Solutions Inc. (“Experian”), Equifax Information Services LLC (“Equifax”), Wells Fargo Bank, N.A. (“Wells Fargo”), Redwood Credit Union, Maximus Education, LLC d/b/a Aidvantage (“Aidvantage”), and the Higher Education Loan Authority of the State of Missouri (“MOHELA”). See Dkt. No. 1 (“Compl.”). Plaintiff brings claims under the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681 et seq., generally alleging that Defendants “failed to reasonably investigate or correct inaccuracies” in Plaintiff’s credit information, “damaging Plaintiff’s creditworthiness” and causing reputational harm and significant emotional distress. Id. ¶¶ 5–6, 31. Defendant Redwood Credit Union answered. Dkt. No. 27. All other Defendants moved to dismiss. Dkt. No. 20 (TransUnion); Dkt. No. 23 Equifax’s motions); Dkt. No. 44 (Aidvantage); Dkt. No. 51 (MOHELA). Federal Rule of Civil Procedure 8(a) requires that a complaint contain “a short and plain statement of the claim showing that the pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2). A defendant may move to dismiss a complaint for failing to state a claim upon which relief can be granted under Rule 12(b)(6). “Dismissal under Rule 12(b)(6) is appropriate only where the complaint lacks a cognizable legal theory or sufficient facts to support a cognizable legal theory.” Mendiondo v. Centinela Hosp. Med. Ctr., 521 F.3d 1097, 1104 (9th Cir. 2008). To survive a Rule 12(b)(6) motion, a plaintiff need only plead “enough facts to state a claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007). A claim is facially plausible when a plaintiff pleads “factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). In reviewing the plausibility of a complaint, courts “accept factual allegations in the complaint as true and construe the pleadings in the light most favorable to the nonmoving party.” Manzarek v. St. Paul Fire & Marine Ins. Co., 519 F.3d 1025, 1031 (9th Cir. 2008). Nevertheless, courts do not “accept as true allegations that are merely conclusory, unwarranted deductions of fact, or unreasonable inferences.” In re Gilead Scis. Sec. Litig., 536 F.3d 1049, 1055 (9th Cir. 2008) (quotation omitted). Additionally, “[p]leadings must be construed so as to do justice.” Fed. R. Civ. P. 8(e). “[A] pro se complaint, however inartfully pleaded, must be held to less stringent standards than formal pleadings drafted by lawyers.” Erickson v. Pardus, 551 U.S. 89, 94 (2007) (quotation omitted). Nevertheless, “pro se litigants are bound by the rules of procedure.” Ghazali v. Moran, 46 F.3d 52, 54 (9th Cir. 1995). Even a “liberal interpretation of a . . . complaint may not supply essential elements of the claim that were not initially pled.” Ivey v. Bd. of Regents of Univ. of Alaska, 673 F.2d 266, 268 (9th Cir. 1982). Even if the court concludes that a 12(b)(6) motion should be granted, the “court should grant leave to amend even if no request to amend the pleading was made, unless it determines that F.3d 1122, 1127 (9th Cir. 2000) (en banc) (quotation omitted). a. TransUnion’s Motion to Dismiss (Dkt. No. 20) Plaintiff alleges that she mailed a written dispute to TransUnion “identifying multiple inaccuracies in the reporting of tradelines, including Redwood Credit Union, Wells Fargo Bank, Aidvantage, and MOHELA accounts,” and that “[d]espite receipt, TransUnion failed to conduct a reasonable reinvestigation or provide Plaintiff with a corrected report within 30 days.” Compl. ¶¶ 34, 36. These “repeated failures to assure accuracy and to reinvestigate” allegedly “constitute willful and/or negligent violations of 15 U.S.C. §§ 1681e(b) and 1681i.” Id. ¶ 41. Accordingly, Plaintiff brings actions under 15 U.S.C. § 1681e(b) for failure to follow reasonable procedures, 15 U.S.C. § 1681i(a)(1)(A) for failure to conduct a reasonable reinvestigation, and 15 U.S.C. §§ 1681n and 1681o for willful and negligent noncompliance with those sections. Id. ¶¶ 120–35. TransUnion moves to dismiss each of Plaintiff’s claims against it. Dkt. No. 20 (“TransUnion Mot.”). TransUnion argues that “Plaintiff’s Complaint does not specify what information [TransUnion] reported regarding the Account, much less how it was inaccurate, or how such inaccuracies resulted from a failure to maintain reasonable procedures or conduct a reasonable reinvestigation.” Id. at 6. Plaintiff does not directly respond, instead summarily arguing that “she submitted written disputes to TransUnion identifying inaccurate information . . . and that TransUnion failed to reasonably investigate, correct, or delete those inaccuracies,” and that any question about whether this was reasonable is “a question of fact not suitable for resolution at the pleading stage.” Dkt. No. 29 at 3. Under either § 1681e(b) or § 1681i, a plaintiff must allege that a credit reporting agency (“CRA”) prepared a report containing inaccurate information. See Guimond v. Trans Union Credit Info. Co., 45 F.3d 1329, 1333 (9th Cir. 1995) (§ 1681e(b)); Dennis v. BEH-1, LLC, 520 F.3d 1066, 1069 (9th Cir. 2008) (§ 1681i). Information in a credit report is inaccurate if it “either is patently incorrect or is misleading in such a way and to such an extent that it can be expected to adversely affect credit decisions.” Shaw v. Experian Info. Sols. Inc., 891 F.3d 749, 756 (9th Cir. Plaintiff alleges that she sent TransUnion a written dispute that “identified errors in Plaintiff’s personal information, including outdated

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Saiko Oki v. TransUnion LLC, et al., (N.D. Cal. 2025).

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