Ruiz v. Conduent Commercial Solutions LLC

CourtDistrict Court, E.D. California
DecidedMay 11, 2023
Docket1:21-cv-01555
StatusUnknown

This text of Ruiz v. Conduent Commercial Solutions LLC (Ruiz v. Conduent Commercial Solutions LLC) is published on Counsel Stack Legal Research, covering District Court, E.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ruiz v. Conduent Commercial Solutions LLC, (E.D. Cal. 2023).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 EASTERN DISTRICT OF CALIFORNIA 10 11 LYNN RUIZ, CASE NO. 1:21-CV-1555 JLT CDB

12 Plaintiff ORDER GRANTING DEFENDANT’S 13 v. MOTION TO COMPEL ARBITRATION

14 CONDUENT COMMERCIAL SOLUTIONS, LLC, and DOES 1-50, (Doc. 6) 15 inclusive,

16 Defendant

17 18 19 This is a putative class action lawsuit brought by Lynn Ruiz against her current employer 20 Conduent Commercial Solutions, LLC. CCS removed this case from the Kern County Superior 21 Court. Ruiz alleges two claims under California law: Labor Code § 28021 and the Unfair 22 Competition Law (Cal. Bus. & Prof. Code § 17200). CCS seeks to compel the action to 23 arbitration. For the reasons that follow, Defendants’ motion is GRANTED, and the case will be 24 stayed. 25 FACTUAL BACKGROUND 26 Ruiz was hired to work for CCS in May 2019 as a customer care representative. CCS is a 27 1 This provision requires an employer to “indemnify his or her employee for all necessary expenditures or losses 28 incurred by the employee in direct consequence of the discharge of his or her duties, or of his or her obedience to the 1 wholly owned subsidiary of Conduent Business Services, LLC. CBS and CCS provide a full 2 range of outsourcing services and solutions to businesses. Ruiz applied for a position on-line on 3 May 7, 2019. 4 As part of the on-line application process, Ruiz was required to click a box that stated: “I 5 agree to the terms of this Agreement and to be bound by the [CBS] Dispute Resolution Plan and 6 Rules.” This box appeared under the heading “Dispute Resolution Plan Consent.” A pop-up 7 appeared on Ruiz’s screen that contained the Dispute Resolution Plan. Ruiz declared that the DRP 8 appeared to be many pages long and in small print. The DRP was entitled “The Conduent 9 Business Services, LLC Dispute Resolution Plan & Rules.” In relevant part, the DRP provides: 10 1. Purposes and Construction The DRP is designed to provide a program for the quick, fair, accessible, and 11 inexpensive resolution of all Disputes, as defined hereafter, between the Company and [CBS] Employees and Applicants for employment, including but not limited to 12 those Disputes related to or arising out of a current, former or potential employment relationship with [CBS]. The DRP is intended to create an exclusive 13 and mandatory procedural mechanism for the final resolution of all Disputes falling within its terms. It is not intended to either abridge or enlarge substantive rights 14 available under applicable law, provided however that the Parties forgo any right they may have to trial by court (including a jury trial) on matters relating in any 15 way to any Dispute . . . The DRP should be interpreted in accordance with these purposes. 16 2. Definitions 17 . . . . .

18 D. “Company” means Sponsor and every subsidiary (first tier and downstream) of Sponsor, every parent corporation or affiliate, 19 predecessor, and all of their directors, officers, employees . . .

20 E. “Dispute” means all legal and equitable claims, demands, and controversies, of whatever nature or kind, whether in contract, tort, 21 under statute, regulation, or ordinance, or some other law, between persons (which include Employees, Applicants and the Company) 22 bound by the DRP or by an agreement to resolve Disputes under the DRP, or between a person bound by the DRP and a person or entity 23 otherwise entitled to its benefits, including, but not limited to, any matters with respect to: 24 . . . 2. The employment . . . of an Employee, including but not 25 limited to the terms, conditions, or termination of such employment with [CBS]; 26 3. Employee benefits or incidents of employment with the Company (except for claims under an employee benefit or 27 pension plan . . .); . . . 28 7. Any other matter related to or concerning the relationship 1 Employee and the Company alleging violation of any federal, state, or other governmental law, statute, regulation, 2 or ordinance, or common law, or contract violation . . . . . . 3 G. “Employee” means any person who is or has been in the 4 employment of [CBS] on or after the Effective Date of the DRP . . . . . . 5 L. “Sponsor” means [CBS]. 6 M. “Conduent Business Services” means [CBS], its subsidiaries, and/or 7 their predecessors. . . . 8 4. Resolution of Disputes 9 . . .

10 B. All Disputes not otherwise resolved by the Parties shall be finally and conclusively resolved through arbitration under this DRP, 11 instead of through trial before a court (including a jury trial). The Parties forego any right they may have to a bench trial or a jury trial 12 on a Dispute.

13 C. (i) To the extent allowed under the law, each Dispute not otherwise resolved by the Parties shall be arbitrated on an individual basis. 14 Except for Disputes asserted by named plaintiffs or putative plaintiffs in a class, collective, consolidated or representative action 15 pending in court before the Effective Date, neither an Employee nor the Company may initiate or participate in a Dispute on a class, 16 collective, or consolidated basis, or in a representative capacity on behalf of other persons or entities that are claimed to be similarly 17 situated. An applicant may not participate in a class, collective, consolidated or representative Dispute that has been filed against the 18 Company before the Applicant’s first day of employment. The arbitrator shall have no authority to arbitrate a Dispute as a 19 consolidated, class, collective or representative action. . . . 20 6. Amendment 21 The DRP may be amended by Sponsor at any time by giving at least thirty (30) days’ notice to current Employees, provided however that no amendment shall 22 apply to a Dispute that was made known to the Company prior to the time the amendment becomes effective. The version of the DRP that was in effect with 23 respect to a particular Applicant or Employee on the date of the Employee’s claim was made known to the Company shall apply to that Applicant or Employee’s 24 dispute.

25 7. Termination The DRP may be terminated by Sponsor at any time by giving at least thirty (30) 26 days’ notice of termination to current Employees. However, termination shall not apply to a Dispute that accrued or became known to the Company prior to the 27 effective date of termination.

28 8. Applicable Law 1 [the Federal Arbitration Act] and federal law, including federal procedural law . . . shall apply to the DRP, and any proceedings under the DRP . . . In any case in 2 which the arbitrator must make a decision as to applicable law, the arbitrator’s authority to decide the applicable law should be guided and determined by the law 3 that would be applied by a U.S. District Court sitting at the place of the arbitration hearing . . . 4 . . .

5 10. Exclusive Remedy Unless otherwise required by law, proceedings under the DRP shall be the 6 exclusive method by which Disputes are resolved. Arbitration under the DRP shall be final and binding, subject only to review as provided for in the [Federal 7 Arbitration Act].” . . . 8 11. Severability 9 The terms of the DRP are severable . . . Where possible, consistent with the purposes of the DRP, any otherwise invalid provision or term of the DRP may be 10 reformed and, as reformed, enforced. 11 Doc. 6-2 (“Odle Dec.”) at Ex. 1. Additionally, under the “Conduent Business Services Dispute 12 Resolution Rules” section of the DRP, the DRP required that arbitration be performed by either 13 AAA or JAMS. See id. This section further provided that “[t]o the extent consistent with the 14 DRP, the arbitrator is expected to apply the Federal Rules of Civil Procedure to arbitration 15 proceedings governed by the DRP.” Id.

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Ruiz v. Conduent Commercial Solutions LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ruiz-v-conduent-commercial-solutions-llc-caed-2023.