Rosolen v. Home Performance Alliance, Inc.

District Court, M.D. Florida·Decided October 28, 2020·No. 2:19-cv-00024·Unknown

Opinion

UNITED STATES DISTRICT COURT MIDDLE DISTRICT OF FLORIDA FORT MYERS DIVISION DIANE ROSOLEN and DANIEL ROSOLEN,

Plaintiffs,

v. Case No.: 2:19-cv-00024-JLB-NPM HOME PERFORMANCE ALLIANCE, INC.,

Defendant. / ORDER Plaintiffs Diane and Daniel Rosolen (“the Rosolens”) entered into a contract with Defendant Home Performance Alliance, Inc. (“HPA”) to install nine windows and a patio door in their house. (Doc. 91-1, Ex. 2.) After talking it over with their adult children, the Rosolens soured on the contract and told HPA that they wanted to cancel the deal. (Id., 58:7–11.) The parties attempted to negotiate a compromise, but the talks turned hostile and led to several uncomfortable interactions, including one where the Rosolens called the police. (Id., Ex. 14.) The Rosolens eventually chose to sue HPA in federal court. Their operative complaint alleges six counts—one under the federal Truth in Lending Act (“TILA”), 15 U.S.C. §§ 1601–1667f, and five more under Florida law. (Doc. 68.) HPA counterclaims for breach of contract and moves for summary judgment on all counts. (Doc. 91.) After viewing the facts in the light most favorable to the Rosolens, the Court grants summary judgment in favor of HPA on the TILA claim because HPA is not a “creditor” as defined by TILA. The Court declines to exercise supplemental jurisdiction over the parties’ remaining claims and therefore dismisses them without prejudice, including HPA’s counterclaim. BACKGROUND I. The Rosolens Sign the Windows Contract and Finance Disclosure. The Rosolens are a married couple in their mid-sixties. Mrs. Rosolen contacted HPA for a free in-home estimate after seeing an ad for the company on Facebook. (Doc. 91-1, 10:10-12.) On July 26, 2018, a sales representative from HPA came to the Rosolens’ house to generate the free estimate. (Id., 11:20—23.) The Rosolens initially wanted to replace only one window in their bathroom, but the representative convinced them to replace nine windows and a patio door by claiming these renovations would lead to lower insurance premiums, lower energy costs, and better home security. (Id., 13:2-10.) That evening—after the representative had been in their house for four-and-a-half hours—the Rosolens signed a contract with HPA (“the Windows Contract”), which provided, in relevant part: Theabove workwill be completed in accordance with the terns, □□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□ with payment tobe made inaccordance: with the- following payment schedule: CASH CONTRACT 0 : : T 1. PROJECT PRICE $ 19,48 6 2 INITIAL DOWN PAYMENT $ 250 3. BALANCE DUE $ 768 4 ADDITIONAL DOWN PAYMENT DUE 5 = UPON DELIVERY OF MATERALS 5. BALANCE DUE UPON COMPLETION 3 = 6, BALANCE TO BE FINANCED $= Mu Se “BALANCE DUE UPON INSTALLATION OF WINDOWS AND DOORS NOT AFTER THE FINAL INSPECT 1OM. Customer understands and agrees there may be items to be finished after the final inspection. LE. Plugs and trim, stress. cracks, additional, caulking, ete. which is covered under warranties. PAYMENT 1S TO BE MADE BY CHECK PAYABL “HOME PE . ohne ; BEEN APPLIED AT TIE OF SERVICR. BLE TO “HOME PERFORMANCE ALLIANCE: INC: ALLAPPLIGABLE DISCOUNTS HAVE

(Doc. 91-1, Ex. 2.) As the screenshot above shows, the Windows Contract contains a field with the options of “CASH CONTRACT” or “FINANCE CONTRACT.” The words “FINANCE CONTRACT” are circled. The Windows Contract goes on to state a total price for the project of $19,988. That total includes a $250 down-payment, with the remaining $19,738 “TO BE FINANCED.” Crucially, the Windows Contract makes clear that payment for the project is due “UPON INSTALLATION OF [THE] WINDOWS AND DOORS.” The remainder of the Windows Contract does not include the specific terms under which the Rosolens’ project would be financed. That same evening, the Rosolens also executed a separate document titled “Finance Disclosure,” which states, in relevant part: I, Daniel & Diane Rosolen, understand that I am requesting that [HPA] obtain financing on my behalf from a third-party lender for my home improvement project. I realize that my financing plan is based on several factors, including but not limited to my credit score. The payment plan and terms stated below are acceptable and we agree to those terms. Should we be approved, we authorize [HPAI, to proceed with our work order as per the [Windows Contract]. I also understand that this document does not represent the actual finance agreement, which will be presented before commencement of the work. The finance agreement is a separate agreement from the [Windows Contract.] (Doc. 91-1, Ex.7.) Right below this language was a series of approximate financing terms that the Rosolens agreed to:

Total Contract Price: A, 18F

Amount Financed: C 7 3% _ Maximum Monthly samen | Z| é: $ 0 Aer Approximate Terms: ~(7_ a Program Requested: (sive } Z| cS

(Doc. 91-1, Ex. 7.) Directly below the approximate financing terms, the Finance Disclosure states, “**[HPA] is not a financial institution or lender and does not offer financing for any home improvement projects.**” (Id.) (emphasis added).

The Rosolens repeatedly assert they were very tired after the sales representative’s four-and-a-half-hour pitch and did not closely read the documents they signed. Regardless, there is no dispute that they signed both the Windows Contract and the Finance Disclosure. II. HPA Applies for, and Receives, Third-Party Financing for the Rosolens. At this point, it is helpful to briefly discuss how HPA does business. Many of the records pertaining to HPA’s general business practices have been sealed, but

the Court need not rely on those documents to outline the broad strokes of HPA’s business model. Suffice it to say that HPA does not regularly (or indeed, ever) offer credit to its customers. (Doc. 91-6, ¶ 4.) As the language of the Windows Contract suggests, HPA expects full payment once their products are installed. (Id.; Doc. 91- 1, Ex. 2.) If a customer chooses to finance their project, HPA works to arrange credit for the customer through third-party lenders, such that HPA can be paid

upon installation. (Doc. 91-1, Ex.7.) Here, HPA was able to obtain financing for the Rosolens’ project through a financial technology company called GreenSky, Inc. (“GreenSky”), which was referenced in the handwritten portion of the Rosolens’ Finance Disclosure under the “Program Requested” field. (Id.) GreenSky approved the Rosolens for a “shopping pass” account for $19,738, representing the entire balance of the Windows Contract. (Docs. 91-2, Ex. 20; 94-20.) Essentially, the “shopping pass” account was a temporary line of credit through a bank that participated in GreenSky’s loan program—in this case, SunTrust Bank (“SunTrust”). (Doc. 91-1, Ex. 8.) To make use of their “shopping pass,” the Rosolens had to sign a separate

Loan Agreement with SunTrust, provide HPA with their GreenSky account number, and give HPA authorization to charge their GreenSky shopping pass account. (Doc. 91-2, Ex. 20.) If the Rosolens had gone through with this process, then their operative Loan Agreement would have been with SunTrust, not HPA (which would have been paid in full by the Rosolens’ loan from SunTrust). (Doc. 91- 1, Ex. 8.) But this was not to be. As explained below, the Rosolens never

authorized their GreenSky account to be charged and never paid HPA any money beyond their $250 down-payment. III. The Rosolens have Second Thoughts About the Windows Contract. On August 3, 2018, a different HPA employee came to the Rosolens’ home to do a second measurement of the windows. (Id., 39:15–17.) That same day, Mrs. Rosolen (but not Mr. Rosolen) executed the Loan Agreement with SunTrust. (Id., Ex. 8.) The Loan Agreement included a series of loan disclosures which, in the

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