Rose Robertson v. Riverstone Communities, LLC

Court of Appeals for the Eleventh Circuit·Decided March 5, 2021·No. 19-13175·Unpublished

Opinion

[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT

No. 19-13175

D.C. Docket No. 1:17-cv-02668-CAP

ROSE ROBERTSON, Plaintiff - Appellant,

versus RIVERSTONE COMMUNITIES, LLC, Defendant - Appellee,

Appeal from the United States District Court for the Northern District of Georgia

(March 5, 2021)

Before ROSENBAUM, LAGOA, and ANDERSON, Circuit Judges. PER CURIAM:

Rose Robertson, an African-American woman, appeals the district court’s grant of summary judgment in favor of her former employer, Riverstone Communities LLC, on her claim of employment discrimination on the basis of race and her claims of interference and retaliation under the Family Medical Leave Act (“FMLA”). After careful review, we affirm.

I.

A. Robertson’s Hiring and Promotion In October 2012, Riverstone, a mobile-home property-management firm, hired Robertson to manage its Deer Creek Mobile Home Community (“Deer Creek”) in Stockbridge, Georgia. Robertson’s duties as property manager included striving to maintain 100% occupancy at her property, ensuring that outstanding rent was being collected, 1 and resolving complaints or issues raised by tenants.

Robertson initially performed well and won the award for 2013 Property Manager of Year. In 2014, shortly after winning the award, she was assigned a second property to manage, Clayton Village Mobile Park Community (“Clayton Village”) in Jonesboro, Georgia. A few months later, in August, Riverstone promoted Robertson to Area Manager. As Area Manager, Robertson was responsible for supervising five properties and continuing to manage the Deer Creek

1 Riverstone refers to its outstanding rent as “accounts receivable.” Property managers are expected to collect as much rent as possible and keep accounts receivable low.

and Clayton Village properties. At the end of 2014, Robertson received a generally positive performance evaluation from her supervisor, Regional Manager Melissa Loeffelbein.

B. Robertson’s Demotion and Termination During the first few months of 2015, though, according to Loeffelbein, Robertson had “severe performance issues with occupancy and AR” at her properties. So Loeffelbein, the then-Director of Property Management Sarah Riutta, and Riverstone’s Human Resources Director Hilary Snyder decided to demote Robertson from her position as Area Manager. Nevertheless, they determined that Robertson would stay on as property manager at the Deer Creek and Clayton Village properties.

When Robertson returned to serving as property manager, Rene Scott became her new supervisor. Scott reported to Loeffelbein, who in turn reported to Riutta. On May 10, shortly after Robertson’s demotion, Scott emailed Robertson to tell her that the occupancy and accounts-receivable numbers at the Deer Creek Property were stagnant and needed to improve right away; otherwise, Scott warned, Robertson could be subject to disciplinary action.

Over the month of May, the accounts-receivable and occupancy numbers at Deer Creek did get better. Besides that, another issue arose: Robertson was

responsible for opening two swimming pools at the Deer Creek property by Memorial Day, but despite her best efforts, the pools remained closed into June.

As a result, on June 3, 2015, Robertson received a written warning. The warning, which Scott wrote and Loeffelbein reviewed, detailed several performance issues, but it focused on the deteriorating occupancy and accounts-receivable numbers at Robertson’s properties and on Robertson’s failure to open the Deer Creek pools.

The warning also provided Robertson with a list of specific performance expectations. According to that list, Robertson was expected to open the pools immediately, lower the accounts-receivable rates for each property to under 3% by the end of July, and improve the occupancy numbers month after month. Robertson told Scott, Loeffelbein, and Snyder that she disagreed with aspects of the write-up, but she promised to “effectively and immediately” take care of the issues listed.

But things did not get better. Rather, the pools remained closed. So on June 10, Riutta emailed Robertson, emphasizing that she “need[s] these pools up and running. It is not fair to the residents and just plain poor customer service.” She asked Robertson to give her an update “every[]day that the pool is not open.” But the pools did not open in June.

On June 29, 2015, Loeffelbein completed a performance evaluation of Robertson for the first half of 2015. While the evaluation acknowledged that

“[Robertson] is dedicated to her job and does work very hard,” it also stressed that she “needs to increase the occupancy and decrease [accounts receivable] immediately at both properties.”

On July 14, Scott and Loeffelbein issued Robertson another written warning because one of the pools at Deer Creek was still not open. The pool remained closed because it failed an inspection for which Robertson and her team did not properly prepare.

Two days later, on July 16, Robertson left work because she had a migraine.

Robertson’s doctor, Dr. Rhonda Ross, diagnosed Robertson with high blood pressure and swollen feet, so she put her on bed rest until July 22. But on July 22, during Robertson’s follow-up visit with Dr. Ross, Dr. Ross recommended that Robertson stay home from work until Monday, July 27, 2015. Robertson returned to work on July 27, 2015.

The following day, July 28, Snyder and Loeffelbein traveled to Georgia, and the next day, July 29, they went on a site visit at the Deer Creek property with Scott. Robertson was not at the property when they visited because she was at a church function.

That day, on July 29, Snyder emailed Riutta suggesting that they consider terminating Robertson’s employment. So Scott, Loeffelbein, Snyder, and Riutta discussed Robertson’s recent performance and decided to terminate her

employment. That evening, Snyder drafted and circulated a “Team Member Termination Form” for Robertson. Scott helped fill in the form by providing some of the occupancy numbers.

On July 30, 2015, Scott, Snyder, and Loeffelbein met with Robertson, delivered the termination form, and told her she was being terminated for performance reasons. The form explained that “occupancy and outstanding [accounts receivable] have been moving in the wrong direction at Deer Creek.” For example, the form noted that Deer Creek had 499 units to be occupied, but the occupancy number decreased from 497 units at the end of May to 487 at the end of June.2 As additional reasons for firing Robertson, the form also listed Deer Creek’s “lackluster” “overall appearance,” rising resident complaints at Robertson’s properties, and the fact that one of the Deer Creek pools remained closed. The form concluded by stating, “It does not appear that [Robertson] is committed to turning this property around, therefore, we have no choice but to terminate her employment effective immediately.”

C. Race-based Incidents Robertson presented evidence that Scott had used racist language while working for Riverstone. First, when Robertson won her Property Manager of the

2 Robertson informed Riutta in an email that the occupancy at Deer Creek would fall to 481 by the end of July.

Year award, a property manager named “Nicole” told Robertson at the awards ceremony in early 2014 that she won the award only because she was Black. Scott, who was not Robertson’s supervisor at the time, agreed with Nicole and said “yes, [Robertson] won it because she’s Black.” Robertson thought the comments were disrespectful and offensive, but she simply walked away, attempting to diffuse the situation.

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