Rohrman Automotive Group v. Paul Pratico and Joy DenHouter (mem. dec.)

Indiana Court of Appeals·Decided April 19, 2017·No. 02A03-1604-SC-850·Published

Opinion

MEMORANDUM DECISION Pursuant to Ind. Appellate Rule 65(D), this Memorandum Decision shall not be regarded as precedent or cited before any FILED court except for the purpose of establishing Apr 19 2017, 7:53 am

the defense of res judicata, collateral CLERK Indiana Supreme Court

estoppel, or the law of the case. Court of Appeals and Tax Court

ATTORNEYS FOR APPELLANT ATTORNEY FOR APPELLEES Jon A. Bragalone Patrick L. Proctor Larry L. Barnard Eilbacher Fletcher, LLP Carson Boxberger LLP Fort Wayne, Indiana Fort Wayne, Indiana

IN THE

COURT OF APPEALS OF INDIANA

Rohrman Automotive Group, April 19, 2017 Appellant-Defendant, Court of Appeals Case No.

02A03-1604-SC-850

v. Appeal from the Allen Superior Court, Small Claims Division Paul Pratico and Joy DenHouter, The Honorable Brian D. Cook, Appellees-Plaintiffs. Magistrate Trial Court Cause No.

02D01-1404-SC-6541

Brown, Judge.

Court of Appeals of Indiana | Memorandum Decision 02A03-1604-SC-850 | April 19, 2017 Page 1 of 17

[1] Rohrman Automotive Group (“Rohrman”) appeals from the judgment of the small claims court in favor of Paul Pratico and Joy DenHouter (together, the “Purchasers”) in the amount of $6,000. Rohrman raises two issues which we consolidate and restate as whether the judgment of the court is clearly erroneous. We affirm.

Facts and Procedural History [2] On June 12, 2013, the Purchasers bought a 2000 Subaru Outback from Rohrman for $5,802.50 pursuant to a purchase order which indicated the vehicle was “SOLD AS IS, WITH ALL FAULTS.” Plaintiffs’ Exhibit 4. Joseph Davis was a manager at the time of the sale and served as Rohrman’s sales representative. At the time of the sale, Rohrman agreed to perform certain repair work on the vehicle and Davis authorized the work as set forth in a work order (the “Work Order”) which, in the fields for “Promised” and “R.O. Opened,” provided the date of June 4, 2013, and in the field for “Ready” provided the date of June 11, 2013. Plaintiffs’ Exhibit 3. The Work Order identified the name of service advisor Jason Keefer, indicated the vehicle had approximately 121,893 miles, and contained a lengthy itemized list of work to be performed and performed on the vehicle, stating in part:

D RESURFACE BOTH FRONT BRAKE ROTORS MACHINE RESURFACED BOTH FRONT BRAKE ROTORS

1395 IUS 1.50 . . . . 75.00 E REPLACE REAR BRAKE PADS AND BOTH REAR BRAKE ROTORS

Court of Appeals of Indiana | Memorandum Decision 02A03-1604-SC-850 | April 19, 2017 Page 2 of 17

RBS REPLACED REAR BRAKE PADS AND BOTH REAR BRAKE ROTORS

1395 IUS 1.50 . . . . 75.00 1 . . . PAD KIT DISK BRAKE R . . . 67.96 2 . . . BRAKE DISC R . . . . 159.92 Id. 1

[3] DenHouter took the vehicle back to Rohrman, and an invoice dated December 17, 2013, states: “A client states that when going 30mph and went to stop and had trouble stopping. Check and advise.” Plaintiffs’ Exhibit 8. The invoice identifies the name of service advisor Deborah Miller and the name of service technician Terrence Bowen. The invoice further states “front sway bar broken,” and notes that the vehicle had 124,897 miles and the total charge was $98.95. Id.

[4] The Purchasers then had the vehicle towed to The Import Doctors, and Shayne Cattron, a former Subaru certified mechanic, examined the vehicle which at that time had approximately 124,899 miles. Cattron believed, based on condition and wear, that the rear rotors had more than 3,000 miles on them and that it was highly unlikely that the front rotors had been within specification 3,000 miles earlier. The invoice of the Import Doctors states “front brake pads and rotors need replaced,” “brake master cylinder is leaking internally, needs

1 The Work Order includes a total amount billed of $1,471.63. Terrence Bowen, a service technician for Rohrman, indicated that the amount represents the work completed and “billed to a vehicle but not to an independent customer.” Transcript at 98.

Court of Appeals of Indiana | Memorandum Decision 02A03-1604-SC-850 | April 19, 2017 Page 3 of 17 new master cylinder,” and “rear brake rotors are glazed and rust pitted, needs rotors.” Plaintiffs’ Exhibit 2. The Import Doctors performed work on the vehicle in January 2014 which included, among other things, replacement of the front brake pads and rotors, the rear brake rotors, the brake master cylinder, and the front sway bar. 2

[5] On April 30, 2014, the Purchasers filed a Notice of Claim in the Allen Superior Court, Small Claims Division, alleging that Rohrman breached specific warranties, breached its contract, and “committed fraud by claiming it performed repair work that it had not in fact performed.” Appellant’s Appendix at 7. The small claims court held a bench trial at which the Purchasers, Davis, Bowen, and Cattron testified, and the court admitted a number of exhibits including the Work Order of June 2013, the June 12, 2013 purchaser order, Rohrman’s December 17, 2013 invoice, and The Import Doctors’ January 2014 invoice. 3

2 The Import Doctors’ invoice shows a total charge of $2,290.37. The invoice reflects a charge for towing and seven line items related to parts and labor to replace the front and rear brakes and the brake master cylinder, and the sum of those eight line items equals $714.94. 3 The transcript in the record covers the proceedings of January 27, 2015, but not those on December 8, 2014. The Purchasers assert that no court reporter was requested during the first day of trial, that the fact no transcript was available does not excuse Rohrman from the duty to present a verified statement of the evidence, that Rohrman has thus waived its argument that the trial court’s findings do not support the judgment on the claim of fraud, and alternatively the evidence from the second day of the trial is sufficient to support the court’s finding of fraud. The record contains the exhibits presented by the parties and the transcript for the proceedings on January 27, 2015, including all or part of the testimony of DenHouter, Pratico, Cattron, Davis, and Bowen, and as set forth below our review of the record reveals evidence sufficient to support the court’s judgment.

Court of Appeals of Indiana | Memorandum Decision 02A03-1604-SC-850 | April 19, 2017 Page 4 of 17

[6] When asked what specific promises were made to her about repairs that were supposed to have been made to the vehicle, DenHouter testified that “they were all outlined for us” in the Work Order presented as Plaintiffs’ Exhibit 3. Transcript at 13. She testified that she had conversations with Davis and the mechanics at Rohrman and that she and Pratico were told the brakes needed to be repaired. She indicated that, at the time she purchased the vehicle, she believed Rohrman had completed the brake work. Pratico indicated that the mechanic told him that the rear brake rotors were pitted and needed to be replaced, that the front brakes were below the legal limit, and that his understanding was that the work was going to be performed. When asked if the Work Order introduced as Plaintiffs’ Exhibit 3 was “an invoice that Rohrman had given you after the work had been done,” Pratico responded affirmatively, and when asked “[a]nd it was given to you on June 11th . . . – or excuse on June 11th when you bought the car – before you took possession of the car,” he stated that was correct. Id. at 45.

[7] Davis indicated that he authorized the Work Order and it was his understanding the work was performed. When asked “you said that it was your understanding that the work had been done because someone told you that” and “[w]ho told you that,” Davis answered “[t]he service manager would have,” that at the time the service manager was Jason Keefer, and that Keefer was no longer with Rohrman. Id. at 87. Bowen stated he was a service

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