Robert Shell v. Bellsouth Telecommunications, LLC

Court of Appeals for the Eleventh Circuit·Decided September 2, 2021·No. 20-12533·Unpublished

Opinion

USCA11 Case: 20-12533 Date Filed: 09/02/2021 Page: 1 of 27

[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT ________________________

No. 20-12533 Non-Argument Calendar ________________________

D.C. Docket No. 1:19-cv-22983-CMA

ROBERT SHELL,

Plaintiff-Appellant,

versus

AT&T CORP.,

Defendant,

BELLSOUTH TELECOMMUNICATIONS, LLC,

Defendant-Appellee.

________________________

Appeal from the United States District Court for the Southern District of Florida ________________________

(September 2, 2021) USCA11 Case: 20-12533 Date Filed: 09/02/2021 Page: 2 of 27

Before JORDAN, GRANT, and LAGOA, Circuit Judges.

PER CURIAM:

Robert Shell appeals the district court’s order granting summary judgment in

favor of his former employer, BellSouth Telecommunications, LLC (“BellSouth”),1

on his workplace discrimination claims pursuant to the Florida Civil Rights Act

(“FCRA”), Fla. Stat. § 760.10(1)(a). For the following reasons, we affirm the

district court’s order granting summary judgment.

I. FACTUAL AND PROCEDURAL HISTORY

Shell, an African American man born in 1959, worked as a Services

Technician in BellSouth’s Field Operations/Technical Field Services Southeast

department for approximately forty-one years, beginning in 1977. As a Services

Technician, Shell would receive field work assignments related to the installation

and maintenance of telephone services, which he performed independently at

customers’ sites. Part of his responsibilities included: (1) climbing poles and ladders

and working aloft with small tools; (2) working outside in all kinds of weather; (3)

following established safety procedures; (4) lifting and moving loads up to one

hundred and twenty pounds; and (5) driving a company vehicle. Shell was also a

1 In his amended complaint, Shell substituted BellSouth for AT&T Corp., the defendant he originally named. BellSouth is wholly owned by a series of entities ultimately owned by AT&T, Inc.

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member of the Communication Workers of America union and a nonmanagement

employee with no supervisory responsibilities.

In 2017 and 2018, Armando Toledo, a Hispanic man born in 1958, was Shell’s

immediate supervisor and the Manager Network Services. As the Manager Network

Services, part of Toledo’s responsibilities included: (1) managing crews of

technicians who engage in installation and maintenance of telephone services at

customer sites or company locations; (2) conducting safety and quality inspections

to ensure high quality and safe performance by technicians; (3) ensuring that all

functions are performed by technicians in a timely fashion to meet customer and

company specifications; and (4) making recommendations and administering

discipline to technicians. During this time, Toledo’s supervisor, the Area Manager

of Network Services, was Alberto Morhaim, a Hispanic man born in 1956.

Morhaim, in turn, reported to the Director of Network Services, Gary Koontz, a

White man born in 1962. As the Director of Network Services, part of Koontz’s

responsibilities included: (1) overseeing the operation and supervising management

employees, including the Area Managers, (2) working in BellSouth’s Field

Operations/Technical Field Services Southeast department; and (3) making

recommendations and approving terminations of services technicians working under

his organization.

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As of September 2018, Shell was one of twenty services technicians working

under Toledo’s supervision. The group consisted of ten Hispanics, four Black

individuals, four White individuals, one American Indian/Alaskan Native, and one

person of undeclared race. In addition to Shell, fourteen technicians working under

Toledo’s supervision were older than the age of forty.

The basis for Shell’s lawsuit largely stems from an altercation between Shell

and Toledo on August 14, 2018, which ultimately led to Shell’s termination. On that

day, Morhaim reported to AT&T Services, Inc./BellSouth’s Asset Protection—the

department responsible for investigating incidents involving threats or violence in

the workplace—that Shell physically assaulted Toledo near a customer site in

Golden Beach, Florida. Morhaim told Asset Protection that Toledo reported the

incident to the Golden Beach Police Department and requested an internal

investigation. Morhaim provided Asset Protection copies of Toledo’s written

statement to the Golden Beach Police Department and an email communication that

Shell sent to Winston Passley, another Manager of Network Services, on the day of

the incident. Morhaim also informed Asset Protection that the Golden Beach Police

placed Shell under non-custodial arrest at BellSouth’s garage. As part of the internal

investigation, Guillermo Ramos, the Senior Investigator of Asset Protection,

interviewed both Shell and Toledo, and they each provided signed, written

statements concerning what occurred that day.

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According to Toledo, he visited Shell at the customer site to conduct safety

and quality inspections. While Toledo was discussing his findings with Shell

regarding a deviation from the quality inspection and coaching him, Shell told

Toledo that he was overheating and not feeling well.2 Concerned about Shell’s

health, Toledo told Shell to take a break. As they walked to their vehicles, Toledo

noticed that Shell was stumbling. Shell told Toledo that he felt dizzy and was going

to sit and idle in the vehicle. Toledo suggested that Shell sit and cool off in his

company vehicle instead because idle time was not monitored, and Toledo turned on

his company vehicle and its air conditioner. Shell declined, stating, “No, no. I am

going for a drive. Are you telling me I cannot take my break?” Toledo answered,

“You can take the break as soon as you cool down because I want to assess you and

make sure you’re ok.” Shell declined again, stating, “No, I’m going to go for a cup

of coffee,” and began walking towards his vehicle. Toledo was concerned about

Shell’s condition to drive, noting that Shell fell ill and exhibited symptoms of heat

illness at work on two prior occasions. On both occasions, Shell told Toledo about

his symptoms, and the paramedics were called.

2 Both Toledo and Shell were trained on how to recognize the signs and symptoms of heat illness and how to respond to heat illness at work. Part of this training included providing employees a Job Aid listing symptoms such as dizziness, light-headedness or fainting, weakness, mood changes, irritability, confusion, feeling nauseous, or vomiting.

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Because of his concern, Toledo stood between Shell and his vehicle. Shell

non-aggressively pushed Toledo back and got into his vehicle, but Toledo asked for

Shell’s keys. Again, Shell asked if Toledo was telling him that he could not take his

break, so Toledo told Shell to wait while he called two union stewards to dissuade

Shell from driving, but he could not reach them. While Toledo made these calls,

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