Richards v. Healthcare Resources Group, Inc.

131 F. Supp. 3d 1063, 2015 U.S. Dist. LEXIS 124640, 2015 WL 5477742
CourtDistrict Court, E.D. Washington
DecidedSeptember 16, 2015
DocketNo. 2:15-CV-134-RMP
StatusPublished

This text of 131 F. Supp. 3d 1063 (Richards v. Healthcare Resources Group, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Richards v. Healthcare Resources Group, Inc., 131 F. Supp. 3d 1063, 2015 U.S. Dist. LEXIS 124640, 2015 WL 5477742 (E.D. Wash. 2015).

Opinion

ORDER GRANTING IN PART AND DENYING IN PART DEFENDANTS’ MOTION TO DISMISS

ROSANNA MALOUF PETERSON, . Chief Judge.

BEFORE THE COURT is Defendants’ Motion to Dismiss Under Fed.R.Civ.P. 12(b)(6), ECF No. 7, The Court heard oral argument on the motion on September 15, 2015, in Spokane, Washington. Plaintiff Toni L. Richards was represented by Patrick J. Kirby. Defendants were represented by Michael J. Hines and Courtney Garcea. The Court has reviewed the motion, all relevant filings, and is fully informed.

BACKGROUND1

Plaintiff Toni L. Richards alleges that she has a record of several physical impairments and injuries, including: (1) “injuries to her spine and a record of medical procedures to her spine which substantially limits her ability to walk too far, to stand in one position for too long, to lift more than thirty-five (35) pounds, or to sit too long without adjustment”’; (2) “nerve damage to both of her legs and pain that radiates down her legs”; (3) physical impairment and injuries to her knees requiring her to wear knee braces on both knees; (4) “respiratory impairments asthma and allergies which substantially limits [sic] her ability to breath”; and (5) treatment for depression and anxiety. ECF No. 1, Compl. ¶ 14.

Plaintiff states that on January 6, 2015, Defendant- Healthcare Resource Group, Inc. (“HRG”) hired her to work as a “Follow Up Analyst,” -or medical biller. ECF No. 1, Compl 1Í15. Prior to being employed with HRG, Plaintiff -allegedly obtained services from the -Washington Division of Vocation Rehabilitation (“DVR”). ECF No. -1, Compl. ¶12. DVR “help[s] disabled persons overcome barriers so that they may engage in gainful employment.” ECF No. 1, Compl. ¶13. ■ Plaintiff states that DVR provided her with “counseling, guidance, and vocation assessment [sic]” to help her overcome barriers to gainful employment associated with several physical impairments and injuries from which she suffered. ECF No. 1, Compl. ¶¶ 12, T4. Plaintiff alleges that she did not disclose her physical impairments or her association with DVR when she applied for the position with HRG. ECF No. 1, Compl. ¶¶ 11,12.

Plaintiff began work on January 13, 2015. ECF No. 1, Compl. ¶ 17. She received some initial training, but was notified soon after she began employment that she.would be transferred to a new account. ECF No. 1, Compl. ¶¶16, 19, 20. Two weeks later, an HRG trainer gave Plaintiff three days of training on the new billing software and procedures relatdd to Plaintiffs position. ÉCF No. 1, Compl. ¶21. On January 30, 2015, Plaintiff was “able to perform her work duties on the new account at her workstation with assistance from the trainer as needed.” ECF No. 1, Compl. ¶ 22.

Plaintiff alleges that on February, 4, 2015, she sent an e-mail: to Lindsay Berger, an HRG employee in the Human Re[1068]*1068sources department, stating that she had “been working with the Department of Vocational Rehab” and that she needed to forward to DVR a copy of her job description for their records to ■ enable DVR to close her case. ECF No. 1, Compl. ¶23. Ms. Berger directed Plaintiff to request a copy of her job description from her direct supervisor.- ECF No. 1, Compl. ¶ 24. Thereafter, on the same day, Plaintiff forwarded to her direct supervisor, Defendant Candice Nelsen, the e-mail chain between her and Ms. Berger. ECF No. 1, Compl. ¶25. Plaintiff did not receive a response from Defendant Nelson, and on February 9, 2015, she asked Defendant Nelsen if she had received Plaintiffs email. Defendant Nelson allegedly replied, “I get so many emails. I. haven’t gotten to it.” ECF No. 1, Compl. ¶33. Plaintiff alleges that Defendant Nelsen “routinely and promptly read and replied to other work emails” from Plaintiff. ECF No. 1, Compl. ¶ 34.

On February 6, 2015, Plaintiff states that Defendant Nelsen, and Nelsen’s immediate supervisor, Defendant Larsen, placed Plaintiff on a thirty day Performance Improvement Plan (“PIP”). ECF No. 1, Compl. ¶26. The PIP “indicated that [Plaintiff] had thirty (30) days to improve her job performance.” ECF No. 1, Compl. ¶ 30. Plaintiff alleges that she disputed the validity of the PIP, informing Defendants Nelsen and Larsen that she had received negligible training during her first two weeks of employment, that she only had been working on her new account for two days, and that the criteria with which' her performance was being assessed contradicted the training that Plaintiff had received from an HRG trainer. ECF No. 1, Compl. ¶27. Defendants Nelsen and Larsen presented Plaintiff with a printed PIP, which Plaintiff signed and returned to Defendant Nelsen. Plaintiff alleges that the printed PIP contained no handwriting apart from her own signature when she returned it to Defendant Nelsen. ECF No. 1, Compl. ¶ 28.

Plaintiff alleges that on ■ February 6, 2015, at 5:44 p.m., an HRG manager sent an e-mail to Plaintiff and other HRG employees clarifying “ ‘potential confusion’ regarding the proper billing methods used by Follow-up Analysts and the incorrect QA scoring criteria” used by one HRG trainer and by which Plaintiff’s performance had been assessed. ECF No. 1, Compl. ¶ 32. Plaintiff asserts that -the email addressed the same concerns that Plaintiff had raised to Defendants Nelsen and Larsen during the meeting in which they placed her on the PIP. ECF No. .1, Compl. ¶ 32.

On February 10,- 2015, Defendant Nelsen allegedly observed Plaintiff walking with a limp and inquired as to whether Plaintiff was okay. Plaintiff states that she told Defendant Nelsen, “Yea, I’ve been sitting too long, and I’ve got bad knees.” ECF No. 1, Compl. ¶ 35.

Plaintiff alleges that her performance measurably improved after being placed on the PIP, increasing by 16% within a week. ECF No. 1, Compl. ¶ 38. On February 18, 2015, Defendant Nelsen met with Plaintiff and confirmed that Plaintiff was employing proper billing methods and procedures. ECF No. 1, Compl. ¶ 39. On February 19, 2015, an HRG trainer revised Plaintiff’s most-recent evaluation by adding points to her score to accord with Plaintiff’s conversation with Defendant Nelsen the day before. ECF No. 1, Compl. ¶ 40.

Nevertheless, Plaintiff remained concerned about the criteria by which HRG assessed her performance. Plaintiff raised her concerns over the performance criteria on February 19, 2015, verbally informing Defendant Nelsen that she was confused by the seemingly-contradictory scoring criteria and training she had received. ECF [1069]*1069No. 1, Compl. ¶41. Plaintiff expressed concerns about the qualifications of the HRG trainer conducting her performance evaluations. ECF No. 1, Compl. ¶ 41.

On February 20, 2015, Defendants Nelsen and Larsen terminated Plaintiff’s employment. ECF No. 1, Compl. ¶ 42. Plaintiff alleges that Defendant Larsen asked her for a list of “training concerns.” When Plaintiff stated that she had not prepared a list of training concerns, Defendant Larsen stated that collection "reports showed that Plaintiff was “not making enough money for the clients.” Plaintiff allegedly responded that she had been working on her new account for less than four weeks, that' her account billings were “beginning to generate income not yet reflected in reports reviewed by Defendant Larsen,” and that she had “found $2,000 billed and paid worker’s compensation claims previously incorrectly recorded as unpaid.” ECF No. 1, Compl. ¶ 42.

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131 F. Supp. 3d 1063, 2015 U.S. Dist. LEXIS 124640, 2015 WL 5477742, Counsel Stack Legal Research, https://law.counselstack.com/opinion/richards-v-healthcare-resources-group-inc-waed-2015.