Richard Campfield v. Safelite Group, Inc.

91 F.4th 401
CourtCourt of Appeals for the Sixth Circuit
DecidedJanuary 16, 2024
Docket22-3225
StatusPublished
Cited by14 cases

This text of 91 F.4th 401 (Richard Campfield v. Safelite Group, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Sixth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Richard Campfield v. Safelite Group, Inc., 91 F.4th 401 (6th Cir. 2024).

Opinion

RECOMMENDED FOR PUBLICATION Pursuant to Sixth Circuit I.O.P. 32.1(b) File Name: 24a0010p.06

UNITED STATES COURT OF APPEALS FOR THE SIXTH CIRCUIT

┐ RICHARD CAMPFIELD; ULTRA BOND, INC., │ Plaintiffs-Appellants/Cross-Appellees, │ > Nos. 22-3204/3225 │ v. │ │ SAFELITE GROUP, INC.; SAFELITE SOLUTIONS LLC; │ SAFELITE FULFILLMENT, INC., │ Defendants-Appellees/Cross-Appellants. │ ┘

Appeal from the United States District Court for the Southern District of Ohio at Columbus. No. 2:15-cv-02733—Michael H. Watson, District Judge.

Argued: July 26, 2023

Decided and Filed: January 16, 2024

Before: MOORE, GIBBONS, and BUSH, Circuit Judges.

_________________

COUNSEL

ARGUED: Kurt B. Olsen, OLSEN LAW PC, Washington, D.C., for Appellants/Cross- Appellees. Matthew A. Kairis, JONES DAY, Dallas, Texas, for Appellees/Cross-Appellants. ON BRIEF: Kurt B. Olsen, OLSEN LAW PC, Washington, D.C., Lawrence J. Joseph, Washington, D.C., for Appellants/Cross-Appellees. Matthew A. Kairis, JONES DAY, Dallas, Texas, Tiffany D. Lipscomb-Jackson, Ryan Harmanis, Shalini B. Goyal, JONES DAY, Columbus, Ohio, for Appellees/Cross-Appellants.

GIBBONS, J., delivered the opinion of the court in which MOORE, J., joined. BUSH, J. (pp. 18–21), delivered a separate opinion concurring in all but Section III.B. of the majority opinion. Nos. 22-3204/3225 Campfield, et al. v. Safelite Group, Inc., et al. Page 2

OPINION _________________

JULIA SMITH GIBBONS, Circuit Judge. Ultra Bond, Inc., and its owner, Richard Campfield (collectively “Ultra Bond”) operate alongside the defendant companies (“Safelite”) in the vehicle glass repair and replacement (“VGRR”) industry. The parties represent two different segments of the VGRR market: Safelite provides windshield repair and replacement services, while Ultra Bond supplies proprietary bonding resin to repair windshield cracks.

This suit arises from Ultra Bond’s claim that Safelite violated the Lanham Act by falsely advertising that windshield cracks longer than six inches could not be safely repaired and instead required replacement of the entire windshield. Safelite counterclaims that Ultra Bond stole trade secrets from Safelite in violation of state and federal law. On cross-motions for summary judgment, the district court rejected both parties’ claims—granting summary judgment to Safelite on Ultra Bond’s Lanham Act claim and granting summary judgment to Ultra Bond on Safelite’s trade secrets claims. The parties cross-appeal the district court’s order. We affirm in part and reverse in part and remand for further proceedings.

I.

This case concerns two sets of claims: Ultra Bond’s allegations that Safelite engaged in false advertising in violation of the Lanham Act, and Safelite’s allegations that Ultra Bond stole trade secrets in violation of state and federal law.

We begin with background concerning Ultra Bond’s false advertising claim.1 Safelite dominates the national VGRR industry. In 2016, it held 35.4% of the market with the next largest competitor holding just 3% of the market. Although Safelite makes some repairs on windshield cracks, it will not repair windshield cracks that are longer than six inches (so-called

1Because the district court granted summary judgment to Safelite on Ultra Bond’s Lanham Act claims, we recite the evidence here in the light most favorable to Ultra Bond. See Innovation Ventures, LLC v. N.V.E., Inc., 694 F.3d 723, 728 (6th Cir. 2012). We likewise take the facts in the light most favorable to Safelite with respect to its counterclaims. Nos. 22-3204/3225 Campfield, et al. v. Safelite Group, Inc., et al. Page 3

“long cracks”) and instead will only replace the windshield. Windshield replacement is where Safelite makes its money, while its repair business operates at break-even or at a loss. Ultra Bond, on the other hand, manufactures patented products for vehicle glass repairs, specifically for long cracks, and performs those repairs. An Ultra Bond expert opined that Ultra Bond is one of a handful of firms that supplies long-crack repair products and accounts for over 50% of national long-crack repair product sales.

Since at least 2005, Safelite has promoted its policy of repairing only cracks six inches or shorter under a marketing campaign of “the dollar-bill rule”—if the crack is shorter than the length of a dollar bill (approximately six inches), Safelite can repair it. In 2007, however, an industry group formed by the American National Standards Institute (“ANSI”), comprised of sixteen industry members including both Safelite and Ultra Bond, conducted a safety study and concluded that cracks up to fourteen inches could be safely repaired without requiring windshield replacement. The group then created the Repair of Laminated Automotive Glass Standards (“ROLAGS”) and set the fourteen-inch crack repair standard as best practice nationally for the windshield repair industry. Safelite was one of the industry members that voted to support this standard. Despite the new industry standard for repairs, Safelite continued to market the “dollar-bill rule” as the safety standard for windshield repairs and continued to tell consumers that cracks longer than six inches require windshield replacement.

An important piece of this story is Safelite’s relationship with insurance companies. The vast majority of Safelite’s sales come from insurance reimbursement, as Safelite functions as a third-party administrator (“TPA”) for most of the nation’s largest insurance companies. In this role, Safelite takes calls from insurance policyholders whose windshields have cracked and drafts informational brochures and bulletins for insurance agents and companies to give to policyholders. And while insurance companies ultimately set the standards for what kinds of damage it will cover, Safelite knows that its dominant market position meant that it can set the standard for insurance companies. DE 130-8, Internal Email, Page ID 4575-76 (“Over the last 15 years, Safelite has helped the insurance company [sic] define what can be repaired vs. not repaired.”); DE 130-3, CFO Doug Herron Dep., Page ID 3413 (“Q. Do you think that Safelite should be making the decision for the policyholder as to what is a durable repair or not? Nos. 22-3204/3225 Campfield, et al. v. Safelite Group, Inc., et al. Page 4

A. Yes, I do. It may sound arrogant, but we’re the subject matter experts in this area, and it’s what their insurance company has entrusted us to do . . . . I think that’s what we get paid to do, and that’s the responsibility we accept.” (emphasis added)).

Despite the ROLAGS’s agreed-upon fourteen-inch standard, Safelite told its insurance company clients that crack repair could not be safely performed on cracks longer than six inches. See DE 130-8, Email from Global Repair Development Manager Paul Syfko, Page ID 4221 (“Belron US [Safelite’s parent company] subscribes to [the industry] standard with the exception of 14 in [sic] crack repair. . . . Belron US has made it clear to insurance companies that it is not going to change its repairable dimensions to include crack repair until we research the safety implications. This statement shelves the issue until Belron Technical can complete its task.

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91 F.4th 401, Counsel Stack Legal Research, https://law.counselstack.com/opinion/richard-campfield-v-safelite-group-inc-ca6-2024.