BAKER, Judge.
Plaintiff-appellant George Rambo, a water treatment technician at the Pendleton Reformatory, initiated this defamation action against then Pendleton Superintendent Edward Cohn and the State of Indiana. The trial court dismissed the action due to Rambo's failure to exhaust administrative remedies under the Administrative Adjudication Act
(AAA) and then granted summary judgment to the defendants on the basis of immunity under the Indiana Tort Claims Act (ITCA).
We reverse the dismissal and affirm the summary judgment.
FACTS
Rambo has been an employee of the Indiana Department of Correction at the Pendleton Reformatory for over 30 years. Prior to 1989, he accumulated a large surplus of vacation days. In 1988, the Department of Correction instituted a policy requiring employees to reduce their accumulated vacation time to a maximum of 75 days.
Rambo was, and is, reluctant to take vacation days; he instituted an administrative review challenging the propriety of the vacation policy. Nonetheless, after a great deal of haranguing, Rambo agreed to take a 61 day vacation beginning January 8, 1989. The unusually long vacation required approval not only from Superintendent Cohn, but also from the Commissioner of the Department of Correction and the Director of State Personnel.
Instead of going to Florida as planned, however, Rambo appeared for work on January 8, 1989. He offered his daughter's changed wedding date and the pending status of his administrative challenge as justification. The record reveals Rambo had difficulty understanding the difference between changing his departure date for Florida, a matter solely of Rambo's concern, and changing the commencement date of his time away from work, a matter of demonstrated institutional interest. When Superintendent Cohn learned of Rambo's presence, he summoned Rambo to his office for a meeting. Four people attended the meeting: Pendleton's physical plant director, who is Rambo's immediate supervisor, Pendleton's personnel director, Rambo, and Cohn. The facts most favorable to Rambo reveal Cohn made three statements to which Rambo objects. First, Cohn told Rambo he was a "lazy," "trouble-causing," "stupid," and "arrogant" employee. Record at 98. Second, Cohn told Rambo to stop acting like a "horse's butt." Record at 98. Third, he said Rambo was "antiSemitic." Record at 98.
The next day, Cohn memorialized the meeting in a letter to Rambo with copies to the other people at the meeting. The let ter, however, contains none of the allegedly defamatory remarks made at the meeting. In the end, no disciplinary action was taken against Rambo for his failure to comply with the vacation policy, and he continues in his job as before.
Apparently, however, Rambo has become a depressed and nervous man in the wake of Cohn's remarks and has spent a great deal of time in professional counseling. He now seeks recovery for impotence, shingles, urinary difficulties, bills for medical and psychological assistance, and lost work stemming from emotional distress.
DISCUSSION AND DECISION
I. EXHAUSTION
Our initial task is to resolve the inconsistency between the trial court's dismissal of Rambo's complaint for failure to
exhaust administrative remedies and the subsequent summary judgment entered for the defendants. Judicial review of agency actions is achieved exclusively through compliance with the procedures of the AAA. IND.CODE 4-21.5-5-1. Generally, the failure to exhaust administrative remedies waives the right to judicial review. IND.CODE 4-21.5-5-4. Indeed, until a party has exhausted available administrative remedies, the courts cannot exercise subject matter jurisdiction over the party's claim, and the action is subject to dismissal. United States Auto Club, Inc. v. Woodward (1984), Ind.App., 460 N.E.2d 1255, 1258, trans. denied; Bowen v. Sonnenburg (1980), Ind.App., 411 N.E.2d 390, 403. Thus, if a party wrongly fails to exhaust administrative remedies, the trial court's sole prerogative is to dismiss the complaint; it cannot enter summary judgment or take any other action. See Harlan Sprague Dawley, Inc. v. Indiana Dep't of Revenue (1991), Ind. Tax, 583 N.E.2d 214. If a State employee has a grievance concerning conditions of employment, IND.CODE 4-15-2-35 requires adherence to established administrative procedures under the State Personnel Administration Act
to obtain relief. Spencer v. State (1988), Ind.App., 520 N.E.2d 106, 108, trams. denied. There are exceptions to the general rule, however.
If administrative procedures are incapable of "answering the question presented" by a party's claim, exhaustion is not required. Indiana Dep't of Pub. Welfare v. Chair Lance Service, Inc. (1988), Ind., 523 N.E.2d 1373, 1379. In Shallenberger v. Scoggins-Tomlinson, Inc. (1982), Ind.App., 489 N.E.2d 699, the plaintiff realtor brought a defamation action against another realtor and the members of the local realtors' board. The board had an established grievance procedure, and although the plaintiff's failure to exhaust the administrative remedies afforded by the grievance procedure prevented him from attacking the board's decision making process, the failure to exhaust did not prevent him from proceeding with his defamation suit. The summary judgment in favor of the board members was affirmed, not because the plaintiff failed to exhaust his remedies, but because the board's written statements about the plaintiff were not defamatory. Id. at 705-06.
Similarly, Rambo's complaint in the present case alleges libel and slander; he does not seek relief from an unsatisfactory condition of employment or an involuntary change in his status of employment as contemplated by IND.CODE 4-15-2-35. Quite simply, the administrative review process is incapable of providing a remedy for Rambo's complaint. The State Employees Appeals Commission, the ultimate agency authority for state personnel grievances, is not empowered to award damages for defamation. See IND.CODE 4-15-1.5-6. When the character of the question presented is beyond the pale of the agen-ey's competency, expertise, and authority, failure to exhaust will be excused. See Wilson v. Board of Indiana Employment Sec. Div. (1979), 270 Ind. 302, 385 N.E.2d 438, cert. denied (1979), 444 U.S. 874, 100 S.Ct. 155, 62 L.Ed.2d 101; Spencer, supra; Indiana Dep't of Welfare v. Stagner (1980), Ind.App., 410 N.E.2d 1348, 1351.
The trial court had subject matter jurisdiction over Rambo's claim and therefore erred in dismissing Rambo's complaint.
II. SUMMARY JUDGMENT
A. Standard of Review
After erroneously dismissing Rambo's complaint, the trial court granted summary judgment to the defendants. Summary judgment is appropriate only when no genuine issues of material fact exist. Moore v. Sitzmark Corp. (1990), Ind.App., 555 N.E.2d 1305. When reviewing the disposition of a summary judgment motion, we stand in the same position as the trial court, and review all evidence in the light most favorable to the non-movant. Forrest v. Gilley (1991), Ind.App., 570 N.E.2d 934, 935, trans. denied. Once the movant has demonstrated no genuine issue of material fact exists, the non-movant may not rest on pleadings, but must set forth
specific facts showing a genuine issue does exist and that a trial is therefore warrant ed. Tucher v. Brothers Auto Salvage Yard, Inc. (1991), Ind.App., 564 N.E.2d 560, 563, trans. denied. When the defendant is the movant, the defendant must either show that the undisputed facts negate at least one element of the plaintiff's cause of action or that the defendant has a factually unchallenged affirmative defense which bars the plaintiff's claim. Moore, supra, at 1307. If no genuine issue of material fact exists, we will affirm a summary judgment on any legal theory supported by the record. Hupp v. Hill (1991), Ind.App., 576 N.E.2d 1320.
B. Defumation
To maintain an action for defamation, a plaintiff must show a communication with defamatory imputation, malice, publication, and damages. Shallemberger, supra, at 704. Defamatory communications are those which tend to harm a person's reputation by lowering the person in the community's estimation or deterring third persons from dealing or associating with the person. Chestnet v. K-Mart Corp. (1988), Ind. App., 529 N.E.2d 131, 135, trans. dismissed. Initially, the determination of whether a communication is defamatory is a question of law for the court; it is to be presented to the jury as a question of fact only if the communication is reasonably susceptible to either defamatory or non-defamatory interpretation. Id. In making the determination, the communication is to be viewed in context and given its plain and natural meaning, "according to the idea they are calculated to convey to whom [it is] addressed." Jacobs v. City of Columbus (1983), Ind.App., 454 N.E.2d 1253, 1264, trans, denied. See also Martin v. Indiana Bell Tel. Co., Inc. (1981), Ind.App., 415 N.E.2d 759. Accord, Rybas v. Wapner (1983), 311 Pa.Super. 50, 54-55, 457 A.2d 108, 110 ("The test is the effect the statement would fairly produce, or the impression it would naturally engender, 'in the minds of the average persons among whom it is intended to cireulate.' "). Moreover, the allegedly defamatory words are to be construed in light of the circumstances of their utterance. Blickenstaff v. Perrin (1867), 27 Ind. 527.
A communication may be defamatory per se or per quod. In the case of slander,
a communication is defamatory per se under well-settled common law rulings if it imputes: 1) criminal conduct; 2) a loathsome disease; 8) misconduct in a person's trade, profession, office, or occupation, or; 4) sexual misconduct. Restatement (Second) of Torts § 570 (1977) 18 I.L.E. Libel and Slander § 21 (1959);
Gabe v. McGinnis (1879), 68 Ind. 538.
See also State v. Killigrew (1931), 202 Ind. 397, 174 N.E. 808 (criminal conduct); Monks v. Monks (1888), 118 Ind. 238, 20 N.E. 744 (loathsome disease); Young v. Clegg (1884), 93 Ind. 371 (public office) Chestnet, supra, (criminal conduct); Erdman v. White (1980), Ind.App., 411 N.E.2d 653 (profession or trade) Spry v. Corum (1928), 88 Ind.App., 122, 163 N.E. 526 (sexual misconduct). If a communication is defamatory per se, the plaintiff is entitled to presumed damages "as the natural and probable consequencel[ ]" of the per se defamation. Elliott v. Roach (1980), Ind.App., 409 N.E.2d 661, 683. The law presumes the plaintiff's reputation has been damaged, and the jury may award a substantial sum for this presumed harm, even without proof of actual harm. Id. (citing Aafco Heating & Air Conditioning Co. v. Northwest Publications, Inc. (1974), 162 Ind.App. 671, 684, n. 8, 321 N.E.2d 580, 589, n. 8, cert. denied, (1976), 424 U.S. 913, 96 S.Ct. 1112, 47 L.Ed.2d 318). In addition,
the plaintiff, upon proper proof, is entitled to special damages, ie., damages, generally pecuniary in nature, which are consequential to the defamation. Id. See also Stanley v. Kelley (1981), Ind.App., 422 N.E.2d 663 (discussing presumed and special damages).
All other factual communications, even if they are defamatory in that they tend to harm a person's reputation by lowering the person in the community's estimation or deterring third persons from dealing or associating with the person, Chestnet, supra, are, at most, defamatory per quod. This latter type of defamation is actionable, if at all, only if it causes the plaintiff special damages. See Jacobs, supra, at 1264; W. Prosser and W. Keeton, Prosser and Keeton on Torts, § 112, p. 793 (5th ed. 3rd printing 1989); Restatement (Second) of Torts § 575 (1977). Accord, Ceravolo v. Brown (1978), Ala., 364 So.2d 1155; Moricoli v. Schwartz (1977), 46 Ill.App.3d 481, 5 Ill.Dec. 74, 361 N.E.2d 74; Gomez v. Hug (1982), 7 Kan.App.2d 603, 645 P.2d 916, Bradshaw v. Swagerty (1977), 1 Kan.App.2d 213, 563 P.2d 511; Sampson v. Rumsey (1977), 1 Kan.App.2d 191, 563 P.2d 506, Scott v. Harrison (1939), 215 N.C. 427, 2 S.E.2d 1; Meier v. Novak (1983), N.D., 338 N.W.2d 631; Braugh v. Enyart (1983), Tex.App., 658 S.W.2d 221, error refused n.r.e.
In either a per se or a per quod defamation action, however, the plaintiff may recover for emotional or physical harm only upon proof of the predicate case. The gravamen of a defamation action is harm to the plaintiff's reputation in the eyes of others. Marczak v. Drexel (1989), 186 Ill.App.3d 640, 644, 184 Ill.Dec. 441, 443, 542 N.E.2d 787, 789. Accordingly, a plaintiff in a per se defamation action can recover for emotional distress or bodily harm only upon proof the communication is indeed per se defamatory and therefore, the cause of presumed damages. That is, if the judge or jury decides the communication is not per se defamatory, the plaintiff's claim for emotional and physical damages will fail along with the predicate case. W. Prosser and W. Keeton, Prosser and Keetorn on Torts, § 112, p. 794 (5th ed. 3rd printing 1989); Restatement (Second) of Torts § 623 (1977).
Similarly, a plaintiff in a per quod defamation action can recover for emotional and physical harm only upon a showing of special damages, Restatement (Second) of Torts § 623 (1977); W. Prosser and W. Keeton, Prosser and Keeton on Torts, § 112, p. 794 (5th ed. 3rd printing 1989). Emotional and physical harms are not special damages unto themselves, but rather are parasitic damages, viable only when attached to normal (ie., pecuniary) special damages. Id.; C.J.S. Libel and Slander § 191 (1987), Scott, supra, 215 N.C. at 430-31, 2 S.E.2d at 3. See also Bradshaw, supra, 1 Kan.App.2d at 214-15, 563 P.2d at 513 (in addition to loss of reputation, plaintiff pleaded humiliation and embarrassment; because the alleged slander was not defamatory per se, no rep-utational harm was recoverable, and the humiliation and embarrassment did not constitute special damages). The parasitic damages ride along with special damages; if special damages are alleged and proved, recovery for parasitic damages is possible; if special damages are not alleged and proved, there can be no recovery for the parasitic damages.
We turn now to the specific allegations of Rambo's action.
1. Remarks alleging incompetence as an employee
As we have already noted, Rambo alleges Cohn, in the presence of Rambo's supervisor and Pendleton's personnel chief, called Rambo a lazy, trouble-causing, stupid, and arrogant employee.
Rambo cannot recover for these remarks.
In an opinion authored by Judge Staton, this court recently adopted the majority American rule that no publication occurs when statements about an employee are communicated by a supervisor or employer only to other company personnel with an interest in the statement. Bals v. Verduzco (1990), Ind.App., 564 N.E.2d 307. Here, regardless of the nature of Cohn's remarks about Rambo's performance, the only third parties who heard them were Rambo's supervisor and the head of the personnel department. Because both of these people had an interest in Superintendent Cohn's remarks about Rambo's performance, there was no publication, and hence, no liability.
Even if the remarks were untrue, defamatory, and published, however, there would nonetheless be no liability. Under ITCA, Superintendent Cohn was immune from liability for actions, undertaken in the scope of his employment, to enforce rules and regulations. IND.CODE 34-4-16.5-3(7); Indiana Dep't of Correction v. Stagg (1990), Ind.App., 556 N.E.2d 1338, trans. denied. The vacation policy Cohn was trying to enforce during the meeting with Rambo was an official Department of Correction policy, and Cohn is therefore absolutely immune to Rambo's suit for the remarks about Rambo's performance as an employee.
The trial court properly granted the defense motion for summary judgment for Cohn's remarks about Rambo's performance as an employee. Cohn's other remarks, calling Rambo a "horse's butt" and "anti-Semitic," likewise lead to no liability, but for different reasons.
2. Horse's Butt and Anti-Semitic
It is well-settled throughout this country that obnoxious remarks, even remarks much more obnoxious than those Cohn is alleged to have made here, are not defamatory per se, and will not lead to liability without proof of special damages. See, e.g., Raible v. Newsweek, Inc. (W.D.Pa.1972), 341 F.Supp. 804, 807 ("to call a person a bigot or other appropriate name descriptive of his political, racial, religious, economic or sociological philosophies gives no rise to an action for libel"); Cera-volo, supra ("dead beat" and "erook");
Moriarty v. Lippe (1972), 162 Conn. 371, 294 A.2d 326 (defendant called plaintiff police officer a "clown," "big fat ape," "smart aleck," "big fat oaf," and a "stupid son of a bitch"); McGuire v. Jankiewicz (1972), 8 Ill.App.3d 319, 290 N.E.2d 675 (defendant insurance agent told plaintiff attorney's client that plaintiff was an asshole); Gomez, supra ("fucking Mexican greaser" and "fucking spic"); Bradshaw, supra ("nigger" and "bastard"); Sampson, supra ("son of a bitch"); Ferilito v. Cecola (1982), La.App., 419 So.2d 102, 105, writ denied, 422 S8o.2d 157 ("[pJrofane language, although disgusting and uncouth, is not defamatory per se."); Harris v. Levy (1977), La.App., 353 So.2d 1065 ("son of a bitch"); Hansen v. Dethridge (1946), N.Y. City Ct., 67 N.Y.S.2d 168;
Ledsinger v. Burmeister (1982), 114 Mich.App. 12, 318 N.W.2d 558 ("nigger"); Milner Hotels v. Dougherty (1943), 195 Miss. 718, 15 So.2d 358 ("God damn son of a bitch" and "damn liar"); Meier, supra ("asshole"); Yeager v. Local Union 20 (1983), 6 Ohio St.3d 369, 453 N.E.2d 666 ("Little Hitler"); Rybas, supra (tenant's attorney wrote letter to landlord's attorney, calling landlord antiSemitic). In light of these cases, we hold Cohn's use of the relatively mild phrase "horse's butt" was merely obnoxious language which the law tolerates as an expression of free speech in a free society. H U quires some further analysis.
As we stated earlier, the determination of whether a statement is defamatory or not is to be made in light of all the circumstances surrounding its utterance. Blickenstaff, supra. The Rybas decision, in which the Pennsylvania court held the phrase "anti-Semitic" not to be defamatory per se, makes clear the circumstances surrounding an utterance include the nature and extent of the audience receiving the publication and the nature of the times in which the utterance is made. In Beamer v. Nishiki (1983), 66 Haw. 572, 670 P.2d 1264, the court stated the determination "depends, among other factors, upon the temper of the times, the current of contemporary public opinion, with the result that words, harmless in one age, in one community, may be highly damaging to reputation at another time or in a different place." Id. at 580, 670 P.2d at 1271 (quoting Schermerhorn v. Rosenberg (1980), 73 A.D.2d 276, 284, 426 N.Y.S.2d 274, 282).
Here, the audience was comprised of only two people, both of whom were intimately involved in Rambo's continuing administrative struggle over the vacations policy. We fail to see how Cohn's angry remarks could deter these two people from associating with Rambo. Chestnet, supra; see also Rybas, supra, 311 Pa.Super. at 56, 457 A.2d at 111. Moreover, we are concerned here solely with the analysis of whether Cohn's remarks could be defamatory per se. We do not question that a charge of being anti-Semitic could be defamatory per quod given proof of special damages,
but Rambo has not attempted to make a per quod case.
In addition, the cases finding allegations of anti-Semitism and the related allegations
of being a "Naziphile" or a "Quisling"
to be defamatory per se all arose in the 1940s, when an allegation of anti-Semitism was tantamount to an allegation of sympathy with Nazi Germany. In those days, when almost every American family had some involvement with the war against Nazi Germany and its allies, an allegation of sympathy with the enemy could easily destroy a person. See Sweeney v. Schenectady Union Publishing Co. (2nd Cir.1941), 122 F.2d 288, 200-91, aff'd without opinion by an equally divided Court with Justice Jackson not participating, 316 U.S. 642, 62 S.Ct. 1031, 86 L.Ed. 1727 (mentioning the perils of being associated with Hitler and his persecution of Jews))
Sanctuary v. Thackrey (1947), 189 Misc. 724, 72 N.Y.2.2d 104, aff'd, 278 A.D. 883, 78 N.Y.S.2d 361 {libelous per se to call plaintiff a Quisling, though defendants proved truth of allegation); O'Donnell v. Philadelphia Record Co. (1947), 356 Pa. 307, 312-13, 51 A.2d 775, 777 (defendants committed libel per se when they accused a news reporter to be a Naziphile in sympathy with Hitler's liquidation of Jews).
Today, passions have had almost half a century to cool, and although an allegation of anti-semitism is as morally reprehensible now as it was then, the consequences of such an allegation today bear little resemblance to the harm a defamed person would have suffered in the 1940s.
In light of the preceding discussion, we hold the phrase "anti-Semitic," like the other ethnically related slurs in the cases cited above, is not defamatory per se.
Because Cohn's remarks about Rambo acting like a "horse's butt" and being "anti-Semitic" were not defamatory per se, Rambo was limited to an action for defamation per quod. He failed to allege or show the existence of a genuine issue of material fact concerning the pecuniary special damages that are the essence of a per quod defamation action. His attempt to recover damages only for physical and emotional injuries therefore fails, and the trial court properly entered summary judgment in favor of the defense.
CONCLUSION
The trial court erred in dismissing Rambo's complaint. Rambo was not required to exhaust his administrative remedies. The entry of summary judgment, however,
was proper. Cohn's remarks about Rambo's performance as an employee were not published, and Cohn was also immune for those remarks. The other remarks were not defamatory per se, and Rambo failed to make out an action for defamation per quod.
The dismissal of Rambo's complaint is reversed. The summary judgment in favor of Cohn and the State is affirmed.
RATLIFF, C.J., and ROBERTSON, J., concur.