Quinteros v. InnoGames

District Court, W.D. Washington·Decided March 28, 2022·No. 2:19-cv-01402·Unknown

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON AT SEATTLE

PENNY QUINTEROS, CASE NO. C19-1402RSM ORDER GRANTING Plaintiff, DEFENDANTS’ MOTION TO DISMISS v. INNOGAMES, et al., Defendants.

This matter comes before the Court on Defendants Innogames GmbH, Hendrik Klindworth, Michael Zillmer, Julie Blan, and Richard Stephenson’s Motion to Dismiss under Rule 12(b)(6). Dkt. #64. Plaintiff Penny Quinteros opposes and has requested oral argument. Dkt. #76. The Court has determined oral argument is unnecessary and that it can rule based on the existing record. For the reasons stated below, the Court GRANTS Defendants’ Motion and dismisses this case. The Court has previously granted a motion to dismiss in this case with leave for Plaintiff to amend. Dkt. #34. For purposes of this Motion to Dismiss, the Court will accept all facts in the Amended Complaint, Dkt. #52, as true. The Court has also considered the exhibits filed by Plaintiff with her Amended Complaint. See Dkts. #54 and #57. The Court will briefly summarize the relevant facts. Plaintiff Defendant InnoGames—a German business entity—created an online video game known as “Forge of Empires.” Dkt. #52 at 11. The individual Defendants are officers and employees of InnoGames. Id. at 11–12. Forge of Empires is played via an internet browser or mobile app. The person playing the game (a “user” or “player”) builds a city starting in the Stone Age and progressing through history. There is significant interaction between online players within the game over chat and other message systems. Id. at 14. Forge of Empires is free to play but includes obstacles to free-play such as limiting premium items to in-game currency and giving incentives towards advancement for in-game currency purchases. The in- game currency, “diamonds,” is purchased in the game via AmazonPay, Paypal, or a direct credit-card purchase. Plaintiff alleges that Forge of Empires “is designed to promote excessive game-play by penalizing infrequent play.” Id. The evidence of this is: …instances such as making your city’s resources produce more goods if you log in more frequently and providing “special event” buildings that can only be obtained through daily play or diamond purchases, and being unable to complete certain features (such as settlements) without consistent (generally every 4-hour) gameplay. Further the game resets the guild-versus-guild fighting area every day at 8pm EST in order to encourage players to come fight or lose their prior time/troop/money investments. The game also encourages frequent gameplay by having to manually click all items in the game without the use of bots or macros which are against the game rules.

Id. at 14–15. Plaintiff, using the moniker “TwoCents,” played Forge of Empires “almost every day without interruption from 2016–2019 for over 10,000 hours of game play.” Id. at 16. Plaintiff maintains that the game is psychologically addictive and that she became psychologically dependent or addicted. Id. at 39. Plaintiff alleges that instead of warning players of the addictive nature of the game, InnoGames exploited players with “micro- transactions.” Id. Relying on representations made by InnoGames that the game was fair, Plaintiff sought to excel at the game. Her dependence on the game and/or desire to progress resulted in her spending over $9,000 on micro-transactions. Id. at 34. Around July of 2016 Plaintiff began experiencing gender-based harassment from other players, including some she alleges “were secretly InnoGames staff moderators.” Id. at 18. These players and/or staff members accused Plaintiff of being a man and started to solicit Plaintiff’s online friends and co-players to no longer engage with her socially or for game activities. Id. Plaintiff pleads: These other players, and secret InnoGames staff moderators, told the plaintiff that she had to prove she was a woman by sending a photograph of her breasts to them. They told her this was the only way they would stop harassing her. The plaintiff fell victim to this manipulation, and relying on statements from InnoGames and Julie Blan that the game was fun, fair, and the rules were enforced equally, sent a picture of her breasts (in a somewhat see-thru bra) to what she considered a friend and neutral third-party player, known as Gensmoky, via a screenshot link.

Id. Plaintiff alleges that Defendants were involved in continued harassment through their efforts as moderators of the game’s chat feature. See, e.g., id. at 21 (“Julie Blan in her role as Community Manager facilitated, encouraged and supported the harassment of Plaintiff.”). Statements made by other players to Plaintiff included ““what you are is a dumb sluuuuut,””butthurt dumb ****biotch,” and “Inno won’t ban 2C [TwoCents] because she keeps sending them photos.” Id. Plaintiff alleges she has been targeted by unnamed moderators “because she doesn’t display ‘typical female’ behavior.” Id. at 20. A game moderator accused Plaintiff of having a “vulgar upbringing.” Other game moderators accused Plaintiff of “drama” or allowing her emotions to run high. Id. at 22. Plaintiff pleads that moderators are generally players who have applied for and been selected as “volunteer” customer service agents. Although moderators are termed “volunteers” by InnoGames, they are compensated with premium game features and in-game currency making them InnoGames staff members. Id. at 20. Plaintiff believes that the above behavior occurred, at least in part, because InnoGames advertised the game in a manner which “created an unsafe environment for women players.” Id. at 22. Plaintiff reported her continued harassment to InnoGames and at least some of the individual Defendants. Plaintiff believes that the harassment violated InnoGames’ terms and conditions for playing Forge of Empires.1 But the Defendants failed to prevent the harassment. Plaintiff believes that instead of acting to protect her, Defendants discriminated against her, enforcing rules disproportionately against her because of her gender, changing rules, and enforcing certain rules against her alone. In reporting this harassment, Plaintiff, for whatever reason, also engaged in harassing and offensive language. This is demonstrated in her own attachment to the Amended Complaint. Examples of harassment are highlighted by Defendants: Among the profane attacks Plaintiff made on InnoGames moderators and managers, were statements such as “F**k that, give me the number you dirty mother f***ing rancid p***y licking f**k”. Dkt. #54 at 264 (asterisks added). Plaintiff threatened to change her username to ‘Pancea3 s**ks d’…” Dkt. #54 at 374 (asterisks added). In perhaps her most profane and offensive attack on support staff, Plaintiff wrote “YOU are a dirty filthy b**ch. You f**king get down on your knees and s**k the rancid d**ks of

1 Forge of Empires operates under game-specific terms and conditions, community standards, and in-game rules. Moderators explained to Plaintiff how InnoGames handles rule violations: players are first given warnings, and each warning gives them six “points.” Once a player has acquired twenty-four points, they are given a temporary ban. Dkt. #54 at 281, 311. other players. Or let them shove their fists up you’re a**s because you don’t have a single brain-cell left. Apparently there is quite seriously a thing as being “f**ked stupid.” You’re living proof.” Id. at 1350 (asterisks added).

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Quinteros v. InnoGames, (W.D. Wash. 2022).

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