Quality Auto Body, Inc. v. Allstate Insurance Company and State Farm Automobile Insurance Company

660 F.2d 1195, 1981 U.S. App. LEXIS 17419
CourtCourt of Appeals for the Seventh Circuit
DecidedSeptember 24, 1981
Docket80-2345
StatusPublished
Cited by37 cases

This text of 660 F.2d 1195 (Quality Auto Body, Inc. v. Allstate Insurance Company and State Farm Automobile Insurance Company) is published on Counsel Stack Legal Research, covering Court of Appeals for the Seventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Quality Auto Body, Inc. v. Allstate Insurance Company and State Farm Automobile Insurance Company, 660 F.2d 1195, 1981 U.S. App. LEXIS 17419 (7th Cir. 1981).

Opinion

CUDAHY, Circuit Judge.

Plaintiff Quality Auto Body, Inc. (“Quality”) appeals from a summary judgment for defendants, Allstate Insurance Company (“Allstate”) and State Farm Mutual Automobile Insurance Company (“State Farm”), in an antitrust action involving automobile damage claim procedures. Quality’s complaint, filed in August 1979, alleges that the defendant insurance companies 1 are violating Section 1 of the Sherman Act (15 U.S.C. § 1) by processing damage claims in a manner which fixes the price Quality can charge for automobile repairs and by boycotting Quality if it fails to adhere to the defendants’ price. In April 1980, both defendants filed motions for summary judgment supported by affidavits and sworn depositions. Shortly thereafter, Quality conceded that there were no material issues of fact and filed a cross motion for summary judgment on the relevant issues of law. On August 19, 1980, the district court granted defendants’ motion, denied plaintiff’s motion and dismissed the case. Quality filed a timely appeal, and we affirm.

I.

THE FACTS

This case focuses on the policies and practices of the defendant insurance companies in processing automobile damage claims. Each company has developed its own system for dealing with the claims of policyholders in what it deems an economical and efficient manner. Quality does not dispute either company’s explanation of the basic facts of their respective damage claim procedures.

A. Allstate

Under the terms of an Allstate automobile insurance contract, the owner of a damaged vehicle must contact the insurer before any repairs are made. The company has the option to “pay for the loss in money or .. . repair the damaged property.” In either case, Allstate’s liability is limited to the reasonable cost of repair or replacement with a “product of like kind and quality.”

After an Allstate adjuster has examined the loss, he prepares an estimate based on his individual evaluation of the extent of the damage to the vehicle and the competitive cost of repairing that damage. The competitive rates used by Allstate are established by Allstate personnel on the basis of market information gathered from the reports of adjusters who frequent area repair shops and from the unsolicited statements of shop owners who inform the company of their rates from time to time.

Most of Allstate’s claims are processed under the company’s “shop of the customer’s choice” policy. This policy permits the insured to choose the shop which will repair the damaged vehicle. After Allstate has prepared an estimate and determined the extent of its contractual obligation, the adjuster will attempt to reach an “agreed price” with the representative of the shop selected by the customer so that the insurance settlement will cover the entire cost of repairs (less any deductible). In the event *1198 that Allstate is unable to reach an “agreed price” with the shop, Allstate will pay the insured an amount which represents, in the company’s opinion, the competitive cost of repair. If the insured still wants his selected shop to perform the repairs, the insured must pay the difference between the company’s contractual obligation and the rate charged by the shop.

When the insured has no preference or asks Allstate for a recommendation, the company provides the insured with the name of a shop or shops which will in all likelihood be willing to repair the vehicle for the price shown on the Allstate estimate. The company claims, however, that the shop remains free to change its quoted rates at any time, to question the nature and scope of the repair indicated on the estimate, to negotiate a different price for repair of the vehicle and even to refuse to perform the work at all.

Allstate will also permit certain shops to begin repairing vehicle damage insured by Allstate without waiting for the company to inspect the loss. This “direct repair program” was introduced by Allstate in 1975 allegedly to improve the quality and speed of service which the company provides to policyholders and claimants. Allstate personnel determine the circumstances under which a shop is chosen for participation in this program. The company selects shops which, based on past experience, prepare competent estimates and perform quality repairs at competitive prices. If Allstate is dissatisfied with a shop’s repair work or its estimates, the company will no longer utilize the shop in the direct repair program. Allstate emphasizes that this program is not a substitute for the company’s “shop of the customer’s choice” policy and is used only in cases where the customer expresses no shop preference.

B. State Farm

State Farm’s procedures for handling damage claims are very similar to those used by Allstate. State Farm agents appraise damage to a vehicle by evaluating the parts which need to be replaced, the price of those parts and the number of hours needed to reasonably complete the repairs. The cost of repairs is calculated at the prevailing competitive price for the required parts and labor in the relevant geographic area. This price is determined through periodic surveys of local garages conducted by State Farm personnel. The information obtained during the survey is assembled into a garage directory, which lists the names and addresses of all participating facilities in a particular area and the parts discounts and hourly labor rates charged by each facility. State Farm’s prevailing competitive price generally represents the rate charged by a substantial number of the shops surveyed.

At the time this suit was filed, State Farm had determined that the prevailing competitive prices for the area serviced by Quality were $14.00 per hour for labor and 15% off the list price for new parts on domestic automobiles. These prices had been computed following a telephone survey of 86 shops (including Quality) in the area. The survey revealed that 84 of the 86 shops charged an hourly rate of $14.00 or less. Quality, however, charged $16.00 per hour and increased the rate to $20.00 per hour several months later. The survey also indicated that over 70% of the shops offered some discount off the manufacturer’s suggested list price for new parts on domestic cars. Quality was one of only a handful of shops that refused to give any discount at all.

Like Allstate, State Farm permits the insured to select the garage of his choice, but the company will pay only what is “reasonable or necessary” to reimburse the owner in accordance with the terms of the applicable insurance policy. A garage is free, however, to challenge the nature and scope of the repairs listed on a State Farm estimate and may negotiate with State Farm for a modification in the amount of the damage appraisal. If an insured has no *1199 shop preference and requests a recommendation from State Farm, the company will provide the insured with a list of conveniently located shops which will be likely to perform the required repairs at a competitive price. But State Farm emphasizes that these shops may choose to change their labor rates, parts discounts or repair policies at any time.

C. Quality’s Complaint

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Bluebook (online)
660 F.2d 1195, 1981 U.S. App. LEXIS 17419, Counsel Stack Legal Research, https://law.counselstack.com/opinion/quality-auto-body-inc-v-allstate-insurance-company-and-state-farm-ca7-1981.