Physicians Surgery Center of Chandler v. Cigna Healthcare Incorporated

CourtDistrict Court, D. Arizona
DecidedJuly 23, 2021
Docket2:20-cv-02007
StatusUnknown

This text of Physicians Surgery Center of Chandler v. Cigna Healthcare Incorporated (Physicians Surgery Center of Chandler v. Cigna Healthcare Incorporated) is published on Counsel Stack Legal Research, covering District Court, D. Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Physicians Surgery Center of Chandler v. Cigna Healthcare Incorporated, (D. Ariz. 2021).

Opinion

1 WO 2 3 4 5 6 IN THE UNITED STATES DISTRICT COURT 7 FOR THE DISTRICT OF ARIZONA

9 Physicians Surgery Center of Chandler, No. CV-20-02007-PHX-MTL

10 Plaintiff, ORDER

11 v.

12 Cigna Healthcare Incorporated, et al.,

13 Defendants. 14 15 Before the Court is Defendants Cigna Healthcare Inc., Cigna Health and Life 16 Insurance Co., Connecticut General Life Insurance Co., and Cigna Healthcare of 17 Arizona’s (collectively, “Cigna”) Motion to Dismiss (the “Motion”). (Doc. 16.) This 18 Motion is fully briefed and was discussed at oral argument. The Court resolves the 19 Motion as follows. 20 I. BACKGROUND 21 Plaintiff Physicians Surgery Center of Chandler (“PSCC”) operates in Arizona and 22 is led by a group of physicians specializing in many kinds of surgeries. (Doc. 1 ¶¶ 16– 23 17.) During all relevant times, Cigna acted either as a healthcare insurer or “third party 24 administrator” of various employers’ healthcare plans, which includes processing and 25 paying claims under various healthcare insurance policies. (Id. ¶¶ 4–10.) Cigna offers 26 health insurance plans that differentiate between coverage for medical treatment provided 27 by “(i) in-network providers who have negotiated discounted rates with the insurer, and 28 (ii) out-of-network providers.” (Id. ¶ 18.) PSCC is an out-of-network provider and has no 1 negotiated rates with Cigna. (Id. ¶ 19.) Nonetheless, PSCC provided, and continues to 2 provide, medical services to Cigna subscribers. (Id. ¶ 20.) Cigna’s plans allow 3 subscribers to receive healthcare from out-of-network providers like PSCC. (Id. ¶ 21.) 4 Many of these plans are governed by the Employee Retirement Income Security Act 5 (“ERISA”). (See, e.g., id. ¶¶ 12, 32, 38.) 6 PSCC “discloses to all of its patients who are Cigna subscribers that PSCC is an 7 out-of-network provider.” (Id. ¶ 22.) Before PSCC treats a patient, it engages Medical 8 Practice Solutions (“MPS”), its medical billing company, to “ascertain a patient’s 9 eligibility for care and verify the patient’s plan benefits.” (Id. ¶ 23.) MPS first uses intake 10 information provided by the patient’s referring medical provider to create a “Benefits/Pre 11 Authorization Verification” form for each surgical procedure. (Id. ¶ 24.) MPS then 12 contacts Cigna by telephone to obtain more information to evaluate the patient’s 13 eligibility for services. (Id. ¶ 25.) During this call, Cigna does not provide any 14 information that PSCC could use to predict how much Cigna will pay, or not pay, for the 15 services it renders for the patients. (Id. ¶ 26.) After this information collection process, 16 MPS reviews the data and determines whether the patient is eligible for surgical services 17 and, if so, the surgical procedure is scheduled. (Id. ¶ 27.) 18 On the day of the surgical procedure, PSCC collects a “surgical deposit” from the 19 patient and “requires that all patients who are Cigna subscribers sign multiple documents 20 whereby the subscriber agrees to be personally responsible for all charges.” (Id. ¶¶ 28– 21 29.) For example, one form that all patients must sign, entitled “Conditions of Service,” 22 contains a provision regarding “Assignment of Insurance or Health Plan Benefits to the 23 Facility.” (Id. ¶ 30.) That form states that the “undersigned assigns and hereby 24 authorizes . . . direct payment to the facility of all insurance and plan benefits otherwise 25 payable to/or on behalf of the patients for this facility and for these outpatient services, at 26 a rate not to exceed the facilities regular charges.” (Id.) Another form that PSCC requires 27 all patients to sign is entitled “Facility Fee Information.” (Id. ¶ 31.) In relevant part, the 28 Facility Fee Information form provides, “Assignment of Benefits: I hereby authorize 1 payment directly to [PSCC] the benefits payable to me, but not to exceed the balance of 2 the charges for this period of outpatient services.” (Id.) PSCC also requires patients to 3 sign a standardized form entitled “Assignment of ERISA Benefits and Rights, 4 Appointment of Representative.” (Id. ¶ 32.) That form assigns the patient’s ERISA rights 5 and plan benefits including “any legal process relating to a claim submitted on my behalf 6 for health insurance benefits.” (Id.) 7 After the surgical procedure, MPS submits the claim to Cigna. (Id. ¶ 33.) PSCC 8 and Cigna then agree on the terms of payment. (Id. ¶ 34.) After, MPS attempts to 9 calculate the amount of the patient’s co-pay or deductible remaining due at the time the 10 claim was submitted, and once that amount is determined, MPS seeks payment of that 11 amount from the patient. (Id.) “As a condition of final settlement and payment of a claim, 12 Cigna . . . requires PSCC to agree to refrain from billing for services provided but not 13 paid for by Cigna.”1 (Id. ¶ 35.) If an agreement is made, PSCC will not engage in balance 14 billing, but if not, “then MPS will attempt to collect the balance due from the patient.” 15 (Id.) 16 In October 2018, PSCC received a letter from Cigna that it had “conducted an 17 internal audit and determined that PSCC had damaged Cigna in an amount of 18 $777,482.41 by allegedly engaging in ‘fee forgiveness.’” (Id. ¶ 36.) Cigna alleged that 19 PSCC engaged in fee forgiveness “by not consistently billing Cigna subscribers their full 20 out-of-network cost share responsibility . . . and/or balance amounts.” (Id. ¶ 37.) The 21 letter also noted that “a flag has been placed that will deny claims” until Cigna “can 22 verify that the affected customers have paid their applicable cost share and balance 23 amounts per their benefit agreement,” and “Cigna will continue to deny claims until 24 [PSCC] can establish proof of payments by patients to [Cigna’s] satisfaction.” (Id. ¶ 38.) 25 Cigna has therefore denied all claims submitted by PSCC based on this fee forgiveness 26 policy.2 (Id. ¶ 39.) PSCC alleges that it “does not engage in ‘fee forgiveness’ as PSCC

27 1 This process is also known as “balance billing.” (Id. ¶ 35.) 2 Cigna purportedly bases its fee forgiveness policy on language in many of its benefits 28 plans that exclude from coverage charges for which subscribers are not billed or for which they are not obligated to pay. (Id. ¶ 40.) See also N. Cypress Med. Ctr. Operating 1 understands Cigna to define the term” and Cigna has withheld these payments “to create 2 leverage against PSCC for the amount Cigna is claiming pursuant to its internal audit.” 3 (Id. ¶¶ 42–43.) As of August 2020, PSCC alleges that Cigna has “improperly withheld 4 approximately $5.6 million dollars,” which has not been paid and remains due. (Id. 5 ¶¶ 44–45.) PSCC then filed the instant action. (Doc. 1.) Cigna soon thereafter filed the 6 Motion. (Doc. 16.) 7 II. LEGAL STANDARD 8 To survive a motion to dismiss, a complaint must contain “a short and plain 9 statement of the claim showing that the pleader is entitled to relief” such that the 10 defendant is given “fair notice of what the . . . claim is and the grounds upon which it 11 rests.” Bell Atl. Corp. v. Twombly, 550 U.S. 545, 555 (2007) (quoting Fed. R. Civ. P. 12 8(a)(2); Conley v. Gibson, 355 U.S. 41, 47 (1957)). A complaint does not suffice “if it 13 tenders ‘naked assertion[s]’ devoid of ‘further factual enhancement.’” Ashcroft v. Iqbal, 14 556 U.S. 662, 678 (2009) (quoting Twombly, 550 U.S. at 556). Dismissal under Rule 15 12(b)(6) “can be based on the lack of a cognizable legal theory or the absence of 16 sufficient facts alleged under a cognizable legal theory.” Balistreri v. Pacifica Police 17 Dep’t, 901 F.2d 696

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Physicians Surgery Center of Chandler v. Cigna Healthcare Incorporated, Counsel Stack Legal Research, https://law.counselstack.com/opinion/physicians-surgery-center-of-chandler-v-cigna-healthcare-incorporated-azd-2021.