Physicians Surgery Center of Chandler v. Cigna Healthcare Incorporated

District Court, D. Arizona·Decided July 23, 2021·No. 2:20-cv-02007·Unknown

Opinion

WO

Physicians Surgery Center of Chandler, No. CV-20-02007-PHX-MTL

Plaintiff, ORDER

v.

Cigna Healthcare Incorporated, et al.,

Defendants. Before the Court is Defendants Cigna Healthcare Inc., Cigna Health and Life Insurance Co., Connecticut General Life Insurance Co., and Cigna Healthcare of Arizona’s (collectively, “Cigna”) Motion to Dismiss (the “Motion”). (Doc. 16.) This Motion is fully briefed and was discussed at oral argument. The Court resolves the Motion as follows. Plaintiff Physicians Surgery Center of Chandler (“PSCC”) operates in Arizona and is led by a group of physicians specializing in many kinds of surgeries. (Doc. 1 ¶¶ 16– 17.) During all relevant times, Cigna acted either as a healthcare insurer or “third party administrator” of various employers’ healthcare plans, which includes processing and paying claims under various healthcare insurance policies. (Id. ¶¶ 4–10.) Cigna offers health insurance plans that differentiate between coverage for medical treatment provided by “(i) in-network providers who have negotiated discounted rates with the insurer, and (ii) out-of-network providers.” (Id. ¶ 18.) PSCC is an out-of-network provider and has no negotiated rates with Cigna. (Id. ¶ 19.) Nonetheless, PSCC provided, and continues to provide, medical services to Cigna subscribers. (Id. ¶ 20.) Cigna’s plans allow subscribers to receive healthcare from out-of-network providers like PSCC. (Id. ¶ 21.) Many of these plans are governed by the Employee Retirement Income Security Act (“ERISA”). (See, e.g., id. ¶¶ 12, 32, 38.) PSCC “discloses to all of its patients who are Cigna subscribers that PSCC is an out-of-network provider.” (Id. ¶ 22.) Before PSCC treats a patient, it engages Medical Practice Solutions (“MPS”), its medical billing company, to “ascertain a patient’s eligibility for care and verify the patient’s plan benefits.” (Id. ¶ 23.) MPS first uses intake information provided by the patient’s referring medical provider to create a “Benefits/Pre Authorization Verification” form for each surgical procedure. (Id. ¶ 24.) MPS then contacts Cigna by telephone to obtain more information to evaluate the patient’s eligibility for services. (Id. ¶ 25.) During this call, Cigna does not provide any information that PSCC could use to predict how much Cigna will pay, or not pay, for the services it renders for the patients. (Id. ¶ 26.) After this information collection process, MPS reviews the data and determines whether the patient is eligible for surgical services and, if so, the surgical procedure is scheduled. (Id. ¶ 27.) On the day of the surgical procedure, PSCC collects a “surgical deposit” from the patient and “requires that all patients who are Cigna subscribers sign multiple documents whereby the subscriber agrees to be personally responsible for all charges.” (Id. ¶¶ 28– 29.) For example, one form that all patients must sign, entitled “Conditions of Service,” contains a provision regarding “Assignment of Insurance or Health Plan Benefits to the Facility.” (Id. ¶ 30.) That form states that the “undersigned assigns and hereby authorizes . . . direct payment to the facility of all insurance and plan benefits otherwise payable to/or on behalf of the patients for this facility and for these outpatient services, at a rate not to exceed the facilities regular charges.” (Id.) Another form that PSCC requires all patients to sign is entitled “Facility Fee Information.” (Id. ¶ 31.) In relevant part, the Facility Fee Information form provides, “Assignment of Benefits: I hereby authorize payment directly to [PSCC] the benefits payable to me, but not to exceed the balance of the charges for this period of outpatient services.” (Id.) PSCC also requires patients to sign a standardized form entitled “Assignment of ERISA Benefits and Rights, Appointment of Representative.” (Id. ¶ 32.) That form assigns the patient’s ERISA rights and plan benefits including “any legal process relating to a claim submitted on my behalf for health insurance benefits.” (Id.) After the surgical procedure, MPS submits the claim to Cigna. (Id. ¶ 33.) PSCC and Cigna then agree on the terms of payment. (Id. ¶ 34.) After, MPS attempts to calculate the amount of the patient’s co-pay or deductible remaining due at the time the claim was submitted, and once that amount is determined, MPS seeks payment of that amount from the patient. (Id.) “As a condition of final settlement and payment of a claim, Cigna . . . requires PSCC to agree to refrain from billing for services provided but not paid for by Cigna.”1 (Id. ¶ 35.) If an agreement is made, PSCC will not engage in balance billing, but if not, “then MPS will attempt to collect the balance due from the patient.” (Id.) In October 2018, PSCC received a letter from Cigna that it had “conducted an internal audit and determined that PSCC had damaged Cigna in an amount of $777,482.41 by allegedly engaging in ‘fee forgiveness.’” (Id. ¶ 36.) Cigna alleged that PSCC engaged in fee forgiveness “by not consistently billing Cigna subscribers their full out-of-network cost share responsibility . . . and/or balance amounts.” (Id. ¶ 37.) The letter also noted that “a flag has been placed that will deny claims” until Cigna “can verify that the affected customers have paid their applicable cost share and balance amounts per their benefit agreement,” and “Cigna will continue to deny claims until [PSCC] can establish proof of payments by patients to [Cigna’s] satisfaction.” (Id. ¶ 38.) Cigna has therefore denied all claims submitted by PSCC based on this fee forgiveness policy.2 (Id. ¶ 39.) PSCC alleges that it “does not engage in ‘fee forgiveness’ as PSCC

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