Pettit v. Chesapeake & Potomac Telephone Co.

28 Va. Cir. 112, 1992 Va. Cir. LEXIS 257
CourtStafford County Circuit Court
DecidedMay 6, 1992
DocketCase No. (Law) 770-91; Case No. (Law) 771-91; Case No. (Law) 772-91; Case No. (Law) 773-91
StatusPublished
Cited by1 cases

This text of 28 Va. Cir. 112 (Pettit v. Chesapeake & Potomac Telephone Co.) is published on Counsel Stack Legal Research, covering Stafford County Circuit Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Pettit v. Chesapeake & Potomac Telephone Co., 28 Va. Cir. 112, 1992 Va. Cir. LEXIS 257 (Va. Super. Ct. 1992).

Opinion

By Judge James W. Haley, Jr.

In these four related cases, defendants Chesapeake & Potomac Telephone Company of Virginia and Contel of Virginia, Incorporated (“the utilities”) have demurred and filed Special Pleas in Bar to pleadings alleging them liable for failure of Enhanced 911 Emergency Telecommunications Services (“E-911 Services”).

Pursuant to its Miscellaneous Service Arrangements Tariff and its provisions on Universal Emergency Number 911 Services, Defendant Chesapeake & Potomac Telephone Company of Virginia entered into a contract in 1986 with Stafford County to provide E-911 services.

Likewise, pursuant to its General Exchange Tariff and its provisions on Universal Emergency 911 Service, Defendant Contel of Virginia, Incorporated, entered into a contract in 1989 to lease to Stafford County equipment for E-911 services.1

As authorized by Code § 58.1-3813, Stafford County enacted an ordinance in 1986 establishing a utility tax payable by consumers to fund the costs of establishing and providing E-911 services. Though this tax is paid to the utilities, the utilities, less administrative costs, remit the revenue to the County.

In salient substance the contractual relationship between the utilities and Stafford County provides that the former will supply tele[114]*114phone routing equipment for 911 calls to public safety answering points (PSAPS) manned and maintained by the County’s Emergency Service Agency (“ESA”),2 which is responsible for the dispatch of emergency services.

This relationship is subject to a tariff. A “tariff” is a public document approved by a regulatory entity setting forth the services. A tariff consists of:

rates and charges with respect to services and governing rules, regulations and practices relating to those services.

Black’s Law Dictionary, 6th Ed. 1990, p. 1457.

In pertinent part, Contel’s E-911 Tariff reads as follows:

D. Conditions
1. The Company provides 911 Service solely for the benefit of the ESA operating the PSAP. The provision of 911 Service by the Company shall not be interpreted, construed or regarded, either expressly or implied, as being for the benefit of or creating any Company obligation toward any third person or legal entity other than the ESA ....
14. The Company’s entire liability to any person for interruption or failure of 911 Service, whether due to the Company’s network facilities or to the 911 terminal equipment, shall be limited to the terms set forth in this section and other sections of this tariff ....
17. The Company’s liability for any loss or damage arising from errors, interruptions, defects, failures or malfunctions of this service or any part thereof whether caused by the negligence of the Company or otherwise shall not exceed an amount equivalent to the pro rata charges for the service affected during the period of time that the service was fully or partially inoperative.

Likewise, C&P’s E-911 Tariff (incorporating provisions of its General Regulations Tariff) reads in part:

5. Liability of the Telephone Company
a. This service, like all of the Telephone Company’s other services, is offered subject to the general terms and conditions contained in the General Regulations Tariff and in par[115]*115ticular the Liability of the Telephone Company provisions of that tariff ....
Service Irregularities
The liability of the Telephone Company for damages arising out of mistakes, omissions, interruptions, mistakes, omissions, interruptions, delays, errors or defects in transmission, or failures or defects in facilities furnished by the Telephone Company, occurring in the course of furnishing service or other facilities and not caused by the negligence of the customer, shall in no event exceed an amount equivalent to the proportionate charge to the customer for the service or facilities affected during the period such mistake, omission, interruption, delay, error or defect in transmission, or failure or defect in facilities continues after notice and demand to the Telephone Company.
When facilities of others are used in establishing connections to points not reached by the Telephone Company’s facilities, the Telephone Company is not liable for any act or omission of others furnishing such facilities.
Third Parties
Provision of service to a customer shall not create, nor give to, any third party any claim or right of action against the customer or Telephone Company.

Hereafter, these quoted terms will be referred to as the “tariff provisions.”

In Rosillo v. Winters, 235 Va. 268, 270, 367 S.E.2d 717, 717 (1989), the Virginia Supreme Court reiterated that:

A demurrer admits the truth of all material facts properly pleaded. Under this rule, the facts admitted are those expressly alleged, those which fairly can be viewed as impliedly alleged, and those which may be fairly and justly inferred from the facts alleged.

Accordingly, and because of the complex factual situations here involved, the court sets forth verbatim the following relevant facts common to each of the four Motions for Judgment:

3. [Harvey] Pettit is, and was at all times pertinent hereto, a resident of Stafford County, Virginia, whose address is 602 Fagan Drive, Fredericksburg, Virginia 22405 (hereinafter the “home”).
[116]*1164. At all times pertinent hereto, C&P and Contel supplied telephone services, including telephone emergency services known as 911 (hereinafter “911”) to the Pettit home.
5. On December 19, 1989, an intruder entered the Pettit home intending to rob the occupants. At that time, located within the home were Pettit, Veronica A. McGinn Pettit, wife of Pettit, Velma H. Rexrode, a friend and business associate, and Pettit’s daughter-in-law, Deborah S. Pettit.
6. The intruder asked for a ride to a local hotel as a ruse to get Veronica A. McGinn Pettit and Deborah S. Pettit out of the home. Veronica A. McGinn Pettit and Deborah S. Pettit went into the garage with the intruder to get into the car, whereupon the intruder locked Deborah S. Pettit in the trunk of the car and took Veronica A. McGinn Pettit back into the home.
7. While the intruder took Veronica A. McGinn Pettit back into the kitchen of Pettit’s home, Deborah S. Pettit escaped from the trunk of the car and ran next door to her own home, whereupon she immediately dialed 911 and received a busy signal. Deborah A. Pettit repeatedly dialed 911 and each time received a busy signal. Unable to reach i emergency personnel by dialing 911, Deborah S. Pettit then dialed the operator.
8. The intruder took Veronica A. McGinn Pettit back into the home whereupon he proceeded to rob, then shoot, Veronica A. McGinn Pettit.
9. After the intruder shot Veronica A.

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Bluebook (online)
28 Va. Cir. 112, 1992 Va. Cir. LEXIS 257, Counsel Stack Legal Research, https://law.counselstack.com/opinion/pettit-v-chesapeake-potomac-telephone-co-vaccstafford-1992.