Perdue v. Murphy

915 N.E.2d 498, 2009 Ind. App. LEXIS 2256, 2009 WL 3444898
CourtIndiana Court of Appeals
DecidedOctober 27, 2009
Docket49A02-0901-CV-8
StatusPublished
Cited by5 cases

This text of 915 N.E.2d 498 (Perdue v. Murphy) is published on Counsel Stack Legal Research, covering Indiana Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Perdue v. Murphy, 915 N.E.2d 498, 2009 Ind. App. LEXIS 2256, 2009 WL 3444898 (Ind. Ct. App. 2009).

Opinion

OPINION

BRADFORD, Judge.

In this interlocutory appeal we conclude that the plaintiffs' proposed Class B, which names all welfare applicants with disabilities in the State of Indiana who require reasonable accommodation and have been or will be denied benefits due to their alleged failure to cooperate with the FSSA on any number of grounds, is too broad to constitute a manageable class action under the Americans with Disabilities Act of 1990 2 ("ADA") and the Rehabilitation Act of 1973 3 ("RA"). We further conclude, however, that a more specific eclass could perhaps be defined. Accordingly, we affirm the trial court's denial of class certification for proposed Class B but remand for a hearing to determine whether a more specific class can be defined.

FACTS AND PROCEDURAL HISTORY

I. Operation of Welfare Programs in Indiana

The Indiana Family and Social Services Administration ("FSSA") is responsible for the operation of welfare programs in Indiana, including the Food Stamp, Medicaid, and Temporary Assistance for Needy Families ("TANF") programs. At some point in 2006 or 2007, FSSA contracted with private company IBM to provide many of these services. 4 This privatization of FSSA services, deemed "modernization," was to be phased in over several years. As of March 19, 2007, the State had transferred seventy percent of its workforce providing these services to IBM coalition member Affiliated Computer Services ("ACS"). As of May 19, 2008, approximately fifty-nine counties, including Madison County, had transitioned into this modernized system.

Prior to this privatization effort, every individual enrolled in a public benefits program had an assigned caseworker. The caseworker's responsibilities included conducting interviews for new applications, processing changes on each client's case, answering questions, and resolving problems, among other assigned duties. Clients could contact their caseworkers with questions. As a general matter, each caseworker had access to a hard copy of his client's file, and in some cases, the caseworker and client worked together for some time and formed a relationship.

*501 Under the modernized system, clients are not assigned individual caseworkers. Instead, applications for benefits are handled by service centers. Clients have electronic files rather than hard copy files, and no single service center employee is responsible for each client's file. In Grant County and in the proposed plan for Lake County, the service centers contain a call center and a document imaging center. Service centers function through specialized work groups which process issues relating to benefit recovery, address changes, Hoosier Healthwise and Medicaid applications, and spousal impoverishment. Clients may inquire about their cases either by phone or in person at the service centers. While it is mathematically possible, it is unlikely that a client calling about his or her case would speak to the same employee each time.

In applying or seeking recertification for benefits, an applicant or client must be deemed eligible. In order to determine eligibility under the modernized system, the computer system schedules an interview and sends notice of this interview to the client. If a client fails to appear for the scheduled interview, the client is sent a "notice of missed interview" after which Food Stamp benefits cease. With respect to Medicaid and TANF, a service center employee must enter a "reason code" demonstrating that the client failed to appear for the interview, which generates a notice of adverse action. If the client fails to reschedule within the designated time period, he or she is deemed ineligible for benefits.

Following the initial interview, the client is sent State Form 2082, which lists and specifies those documents which the interviewer finds necessary for purposes of establishing and verifying eligibility. Under the pre-modernization system, a client seeking assistance with the verifications required by Form 2082 could contact a caseworker, whose name and phone number were provided at the top of Form 2082. Form 2032, as revised for use under the modernized system, provides no such caseworker-specific information.

Upon denying or terminating benefits, an ACS employee assigns a code number specifying the basis of the client's ineligibility. Among the bases for terminating eligibility are failure to complete a personal interview and failure to cooperate in providing the necessary verifications regarding income or value of resources.

II. Sheila Perdue

The following facts are alleged in Per-due's complaint. Perdue is an adult resident of Madison County. Perdue suffers from nerve damage in both of her ears, for which she has been prescribed hearing aids; arthritis in both of her hips; emphysema; routine migraine headaches; chronic obstructive pulmonary disease; severe depression; and bipolar disorder. Perdue has difficulty understanding her surroundings. She has difficulty hearing, seeing, reading, and comprehending what people tell her or what she receives in writing.

In December 2007, Perdue was enrolled in both the Food Stamp and Medicaid for the Disabled programs and had been for three or four years. In December 2007, Perdue received notice from the FSSA indicating that she was required to be certified for these programs and that she was required to participate in a telephonic interview. During this telephonic interview, Perdue had difficulty hearing what the interviewer was saying over the telephone. Perdue allegedly asked to schedule an in-person interview but was told she could not. Perdue understood from her interview that she was required to provide the FSSA with certain documents for purposes of demonstrating her eligibility for these programs. Perdue traveled to the *502 FSSA Help Center in Anderson and requested assistance in preparing the documents but was refused assistance. Perdue submitted certain documents in an attempt to comply with the FSSA's requirements.

In January of 2008, Perdue received a letter from the FSSA indicating that her application for Food Stamps had been denied. The stated reasons for this denial of eligibility were (1) Failure to Return a Signed Redetermination Form and (2) Receipt of or Increase in Unearned Income. In addition, this letter indicated that Per-due's Medicaid benefits would be discontinued for the stated reasons of (1) Failure to Cooperate in Establishing Eligibility and (2) Failure to Cooperate in Verifying Income. Perdue was unaware how she had failed to comply with FSSA documentation requirements. Perdue did not appeal her denial of benefits. At no time did an FSSA employee contact Perdue to assist her in completing the required documentation or explain which documents had not been received. Since February 29, 2008, Perdue has been assigned an authorized representative to assist her in applying to the Medicaid program. According to Perdue, this representative is not always available to assist her and frequently does not do so.

III. Putative Class B

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Bluebook (online)
915 N.E.2d 498, 2009 Ind. App. LEXIS 2256, 2009 WL 3444898, Counsel Stack Legal Research, https://law.counselstack.com/opinion/perdue-v-murphy-indctapp-2009.