PENN, LLC v. FREESTYLE SOFTWARE, INC.

CourtDistrict Court, D. New Jersey
DecidedSeptember 15, 2023
Docket2:22-cv-06760
StatusUnknown

This text of PENN, LLC v. FREESTYLE SOFTWARE, INC. (PENN, LLC v. FREESTYLE SOFTWARE, INC.) is published on Counsel Stack Legal Research, covering District Court, D. New Jersey primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
PENN, LLC v. FREESTYLE SOFTWARE, INC., (D.N.J. 2023).

Opinion

NOT FOR PUBLICATION

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY

PENN, LLC, d/b/a PULSETV.COM, Plaintiff, Civil Action No. 22-6760 (SDW) (ESK) v. OPINION FREESTYLE SOFTWARE INC., f/k/a September 15, 2023 DYDACOMP DEVELOPMENT CORP., INC., Defendant.

WIGENTON, District Judge. Before this Court is Defendant Freestyle Software, Inc.’s (“Defendant” or “Freestyle”) Motion to Dismiss (D.E. 18 (“Motion”)) Plaintiff Penn, LLC, d/b/a PulseTV.com’s (“Plaintiff” or “PulseTV”) Complaint (D.E. 1 (“Complaint”)) for failure to state a claim upon which relief can be granted pursuant to Federal Rule of Civil Procedure (“Rule”) 12(b)(6). Jurisdiction is proper pursuant to 28 U.S.C. §§ 1331 and 1367. Venue is proper pursuant to 28 U.S.C. § 1391(b). This opinion is issued without oral argument pursuant to Rule 78. For the reasons stated herein, Defendant’s Motion is GRANTED IN PART AND DENIED IN PART. I. FACTUAL AND PROCEDURAL HISTORY This case arises from a data breach. Plaintiff, a business-to-consumer e-commerce company, sells products to its customers through its website, PulseTV.com. (D.E. 1 ¶¶ 15–16.) Defendant provides e-commerce software and hosting services for hundreds of online stores. (Id. ¶ 2.) A. The Services Agreements Since March 2001, Plaintiff has used Defendant’s online shopping cart technology, SiteLINK Toolkit. (Id. ¶ 21.) Among other things, SiteLINK provides its users with payment- processing services related to bank-card and credit-card transactions. (Id.) In or about 2005, Defendant notified Plaintiff that it would no longer offer SiteLINK outside of Defendant’s hosting

environment—i.e., its web servers. (Id. ¶ 24.) To convince Plaintiff to transition PulseTV.com’s e-commerce store to Defendant’s web servers, Defendant and its agents misrepresented the servers’ safety, security, and compliance with the Payment Card Industry Data Security Standard (“PCI DSS”).1 (Id. ¶ 26.) As a result of those misrepresentations, Plaintiff entered into a new services contract with Defendant. (Id. ¶¶ 26, 29, 32–33.) Defendant’s false assurances allegedly continued throughout the parties’ years-long business relationship. (Id. ¶¶ 32–33.) For instance, the Complaint alleges that “Freestyle’s President[] falsely stated to PulseTV that Freestyle had a plan to become PCI DSS compliant in 2005,” (id. ¶ 27); that “Freestyle’s current President, Jim Cahill, later noted that Freestyle had

retained a PCI Compliance Officer,” (id.); that “[b]etween 2005 and 2012, Freestyle made numerous misrepresentations to PulseTV that SiteLINK and Freestyle’s hosting environment were safe, secure, and PCI DSS compliant,” (id. ¶ 29); and that around March 2012, “Freestyle represented to PulseTV that Freestyle had a plan to maintain PCI compliance,” (id. ¶ 36). Plaintiff asserts that, because of these repeated misrepresentations, it continued to accept updated terms and conditions from Defendant,2 and Defendant, in turn, became solely responsible for hosting and

1 According to the Complaint, “[t]he PCI DSS are technical and operational requirements that apply to all organizations that store, process, or transmit cardholder data—with guidance for software developers and manufacturers of applications and devices used in those transactions.” (Id. ¶ 23.) These requirements are created and imposed by “credit card industry leaders.” (Id. at 22.)

2 The Complaint alleges that, after 2005, Defendant sent—and Plaintiff accepted—several iterations of the services agreement, including in at least 2012 and 2018. (Id. ¶ 34; see also D.E. 1-1, 1-2.) Most recently, on or about August managing Plaintiff’s e-commerce infrastructure. (Id. ¶ 18.) As such, Defendant’s network contained highly sensitive information—including “credit and/or debit number(s), expiration date(s), internal bank codes, personal identifying information and/or other confidential financial information—for tens of thousands of Plaintiff’s customers. (Id. ¶ 4.) B. The Data Breach

In March 2021, Plaintiff received a third-party email notice of a potential Common Point of Purchase (“CPP”).3 (Id. ¶ 52.) At that time, no evidence of a data breach was discovered. (Id.) Months later, in October 2021, Plaintiff again received a notice of additional CPPs and, in turn, hired forensic investigators to uncover the issue. (Id. ¶¶ 53–54.) Because of Defendant’s poor management of its systems, Plaintiff’s first forensic investigator was unable to determine the source of the breach. (Id. ¶ 54.) At the behest of several credit brands, Plaintiff continued to investigate the breach. (Id.) On or around January 11, 2022, Plaintiff engaged Kroll, a global company certified as a PCI Forensic Investigator, to conduct a PCI Forensic Investigation. (Id. ¶ 71.) Kroll determined

that Defendant’s web server was compromised by malicious software (“malware”) as early as September 9, 2020. (Id. ¶¶ 72.) The breach was not contained until in or about February 2022. (Id. ¶ 169.) According to the Complaint, Defendant failed to comply with the PCI standards by neglecting to create and retain backups, failing to implement file integrity monitoring, and lacking a change-detection mechanism to alert personnel to unauthorized access to its network. (Id. ¶¶ 63,

15, 2018, Defendant sent Plaintiff an invoice for its services, which was accompanied by a new set of terms and conditions governing the business relationship (“2018 Contract”). (D.E. 1 ¶ 39; D.E. 1-2 at 2–24.) The Complaint alleges that, at all times relevant to the parties’ business relationship, Defendant reserved the right to unilaterally amend, supplement, or terminate the agreements; Plaintiff lacked a meaningful opportunity to negotiate or revise the standard form service contract; and Defendant imposed terms and conditions that limited its liability in the event of a data breach caused by its own negligence. (D.E. 1 ¶¶ 40–42.)

3 A CCP is a report that suggests the existence of potential payment-card fraud. (Id. ¶ 71.) 65, 73.) Plaintiff alleges that, if Defendant had complied with the PCI standards, it would have been able to detect and timely resolve the data breach. (Id. ¶ 73.) Instead, the data breach was able to persist from September 2020 until February 3, 2022, which allegedly caused Plaintiff and its customers harm in several ways: data belonging to Plaintiff’s customers is now located on the dark web, which means it is available for sale to bad actors with nefarious and illegal purposes,

(id. ¶ 69); since the first quarter of 2021, Plaintiff has experienced a near 50 percent decrease in gross sales volumes, (id. ¶¶ 75, 81); many of Plaintiff’s customers have unsubscribed from its email distribution lists,4 (id. ¶¶ 76, 85, 87–88, 90); and Plaintiff has lost approximately $902 per week in advertising revenue, which equates to $117,360.88 over the next five years, (id. ¶ 90); and Defendant’s inability to assist Plaintiff in concluding the investigation has precluded Plaintiff from mitigating its damages, (id. ¶¶ 64, 77). According to the Complaint, Defendant’s breach compromised the payment card information of over 236,000 of Plaintiff’s customers and caused losses in excess of $30 million. (Id. ¶¶ 83–84.) C. Procedural History

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PENN, LLC v. FREESTYLE SOFTWARE, INC., Counsel Stack Legal Research, https://law.counselstack.com/opinion/penn-llc-v-freestyle-software-inc-njd-2023.