Paulino v. Westlake Services, LLC.

CourtDistrict Court, S.D. Florida
DecidedJune 13, 2024
Docket1:23-cv-24172
StatusUnknown

This text of Paulino v. Westlake Services, LLC. (Paulino v. Westlake Services, LLC.) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Paulino v. Westlake Services, LLC., (S.D. Fla. 2024).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA

CASE NO. 23-24172-CIV-LENARD/ELFENBEIN

SANTIAGO PAULINO,

Plaintiff,

v.

WESTERN FUNDING II Inc. et. al.,

Defendants. ________________________________/

ORDER DENYING JOINT MOTION FOR JUDGMENT ON THE PLEADINGS

THIS CAUSE is before the Court on the Joint Motion for Judgment on the Pleadings (“Motion,” D.E. 63) filed by consumer reporting agency (“CRA”) Defendants Equifax Information Services, LLC (“Equifax”), Experian Information Solutions, Inc. (“Experian”), and Trans Union LLC (“Trans Union”) (collectively, the “CRA Defendants”) on May 3, 2024.1 Plaintiff filed a Response (“Response,” D.E. 69) on May 15, 2024. The CRA Defendants did not file a Reply and the time to do so has passed. Upon review of the Motion, Response, and the record, the Court finds as follows.

1 Since the Motion was filed, Plaintiff and Trans Union reached a settlement, and the case was dismissed without prejudice as to Trans Union only. (See D.E.’s 73, 74.) As such, the “CRA Defendants” now refers collectively to Equifax and Experian. I. Background2 This action involves an identity theft victim who seeks to hold his loan furnisher

and several CRA’s accountable for allegedly failing to investigate and block a fraudulently obtained auto loan from his credit reports. (See generally, Am. Compl.). Plaintiff alleges his loan furnisher, Defendant Western Funding II Inc. (“Western Funding,” or the “Loan Furnisher”) failed to conduct an adequate investigation

regarding Plaintiff’s claim of identity theft. As to the CRA Defendants, Plaintiff alleges violations of the Fair Credit Reporting Act, 15 U.S.C. § 1681, et seq. (“FCRA”) for including in his credit reports an auto loan that was the product of identity theft, and failing to block this information after he made a legally sufficient report.

On November 8, 2022, Plaintiff went to Odatt Auto Center to try to refinance his existing auto loan. (Id. ¶ 69.) Plaintiff was offered a new loan, but he did not find the terms acceptable and so he cancelled the transaction. (Id.) Plaintiff continued to make payments on his existing auto loan (the “Legitimate Loan”). (Id. ¶ 70.)

Plaintiff later checked his credit report and discovered that on November 8, 2022, someone opened a new auto loan account in his name with Western Funding (the “Disputed Loan”) with an opening balance of $16,970. (Id. ¶ 72.) Plaintiff was confused because he only had one auto loan, the Legitimate Loan. (Id. ¶ 73.) However, his credit report included both the Disputed and Legitimate Loans. (Id. ¶¶ 73–75.)

2 The following facts are gleaned from Plaintiff’s Amended Complaint (D.E. 48) and are deemed to be true for purposes of ruling on the Motion. Plaintiff noticed that the Disputed Loan included an address where he has never lived nor been associated with and an incorrect Social Security Number (“SSN”). (Id. ¶¶ 75–

76.) The SSN differed from his own only by its last digit. (Id.) Plaintiff called Western Funding twice in December 2022 regarding the Disputed Loan. (Id. ¶¶ 77–78.) In both calls, Western Funding confirmed that the Legitimate Loan was the sole auto loan associated with his SSN. (Id. ¶¶ 77–78.) On January 2,

2023, Plaintiff again called Western Funding. (Id. ¶¶ 79–80.) This time, Plaintiff inquired as to the Disputed Loan listed under the incorrect SSN. (Id.) The representative stated that the Disputed Loan was 30 days late with an unpaid balance of $516.90. (Id.)

On January 13, 2023, Plaintiff completed an identity theft report on a form issued by the Federal Trade Commission (the “FTC Report,” D.E. 63-1 at 5)3 (Id. ¶¶ 81–83.) The FTC Report includes Plaintiff’s name, address, phone number, and email; however, Plaintiff did not provide a SSN. (See id.) The FTC Report further includes Plaintiff’s

summary of the circumstances surrounding his refinancing inquiry on November 8, 2022, and of his discovery of the Disputed Loan on his credit report. (See id.) The FTC Report was signed by Plaintiff under penalty of perjury. (See id.)

3 The CRA Defendants attached the FTC Report to the Motion. Plaintiff also sent letters to each CRA disputing the reporting of the Fraudulent Account. (Am. Compl. ¶¶ 82–84.) Plaintiff specifically asked each CRA to block the

Disputed Loan from its files and credit reports. (Id. ¶ 85.) Equifax responded to Plaintiff’s dispute by sending an “automated consumer dispute verification” (“ACDV”) to Western Funding. (Id. ¶ 86–99.) An ACDV is an entirely automated process in which the computer systems of a CRA communicate with

the computer systems of a furnisher of consumer information, like Western Funding, to determine whether the data in the CRA’s computer system matches the data in the furnisher’s information. (Id. ¶¶ 59–68.) Following the ACDV, Equifax determined that the Disputed Loan belonged to Plaintiff and declined to change its reporting or

block the Disputed Account. (Id.¶¶ 86–99.) Equifax made this determination despite its knowledge that the SSN used on the Disputed Loan did not match Plaintiff’s actual SSN. (Id. ¶ 98.) Experian refused to investigate Plaintiff’s dispute because it would not

acknowledge the authenticity of Plaintiff’s letters. (Id.¶¶ 100–116.) As such, Experian did not change its reporting or block the Disputed Account. (Id.) Plaintiff thereafter filed a report (“Police Report,” D.E. 63-1 at 39–41)4 with the City of Miami Police Department concerning the identity fraud. (Am. Compl. ¶¶ 131– 133.) Plaintiff included the Police Report with his second round of dispute letters sent

4 The CRA Defendants attached the Police Report to the Motion. to the CRA Defendants. (Id.¶¶ 134–39.) In response, Equifax removed the incorrect address from his file but made no other corrections, while Experian again disputed the

authenticity of Plaintiff’s correspondence and declined to correct or block the reporting of the Disputed Loan. (Id.¶¶ 140–74.) On February 23, 2024, Plaintiff filed the operative Amended Complaint asserting the following causes of action against the CRA Defendants:

• Count I: Failure to Follow Reasonable Procedures to Assure Maximum Possible Accuracy under 15 U.S.C. § 1681e(b), (id. ¶¶ 260–69); • Count II: Failure to Perform a Reasonable Reinvestigation under 15 U.S.C. § 1681i, (id. ¶¶ 270–83); and

• Count III: Failure to Block Identity Theft Information under 15 U.S.C. § 1681c- 2, (id. ¶¶ 284–91.) Plaintiff also filed the following two counts solely against his Loan Furnisher, Western Funding:

• Count IV: Failure to Conduct an Investigation of the Disputed Information and Review of all Relevant Information Provided by the Consumer under 15 U.S.C. §1681s-2(b), (id. ¶¶ 292–98); and • Count V: Violation of the Florida Consumer Collection Practices Act under Fla.

Stat. § 559.55, (id. ¶¶ 299–309.) On March 8, 2024, Western Funding filed an Answer and Counterclaim (D.E. 51 at 26–30) asserting the following causes of action against Plaintiff: • Count I: Breach of contract for failure to remit payments due under the auto loan for February 20, 2023, and all payments due thereafter, (id. ¶¶ 19–22); and

• Count II: Replevin to recover possession of the vehicle, (id.

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