Paul v. Providence Health System-Oregon

273 P.3d 106, 351 Or. 587, 2012 WL 604183, 2012 Ore. LEXIS 108
CourtOregon Supreme Court
DecidedFebruary 24, 2012
DocketCC 060101059; CA A137930; SC S059131
StatusPublished
Cited by23 cases

This text of 273 P.3d 106 (Paul v. Providence Health System-Oregon) is published on Counsel Stack Legal Research, covering Oregon Supreme Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Paul v. Providence Health System-Oregon, 273 P.3d 106, 351 Or. 587, 2012 WL 604183, 2012 Ore. LEXIS 108 (Or. 2012).

Opinion

*589 BALMER, J.

The issue in this case is whether a healthcare provider can be liable in damages when the provider’s negligence permitted the theft of its patients’ personal information, but the information was never used or viewed by the thief or any other person. Plaintiffs claimed economic and noneconomic damages for financial injury and emotional distress that they allegedly suffered when, through defendant’s alleged negligence, computer disks and tapes containing personal information from an estimated 365,000 patients (including plaintiffs) were stolen from the car of one of defendant’s employees. The trial court and Court of Appeals held that plaintiffs had failed to state claims for negligence or for violation of the Unlawful Trade Practices Act (UTPA), ORS 646.605 to 646.652. Paul v. Providence Health System-Oregon, 237 Or App 584, 240 P3d 1110 (2010). We conclude that, in the absence of allegations that the stolen information was used in any way or even was viewed by a third party, plaintiffs have not suffered an injury that would provide a basis for a negligence claim or an action under the UTPA. We therefore affirm, although our analysis differs in some respects from that of the Court of Appeals.

I. BACKGROUND AND PROCEEDINGS BELOW

We take the facts from plaintiffs’ third amended complaint. When reviewing a trial court order granting a motion to dismiss, we accept as true all well-pleaded facts in the complaint. Bailey v. Lewis Farm, Inc., 343 Or 276, 278, 171 P3d 336 (2007). The named plaintiffs were patients of defendant, a nonprofit corporation that provides healthcare. An employee of defendant left computer disks and tapes containing records of 365,000 patients in a car; the disks and tapes were subsequently stolen on or about December 30-31, 2005. The records included names, addresses, phone numbers, Social Security numbers, and patient care information. Defendant notified all individuals whose information was contained on the disks and tapes and advised them to take precautions to protect themselves against identify theft. 1

*590 Plaintiffs filed this class action on behalf of themselves and other individuals whose records had been stolen. Plaintiffs asserted common law negligence and negligence per se claims, alleging that defendant’s conduct had caused them financial injury in the form of past and future costs of credit monitoring, maintaining fraud alerts, and notifying various government agencies regarding the theft, as well as possible future costs related to identity theft. 2 Plaintiffs also alleged that they suffered noneconomic damages for the emotional distress caused by the theft of the records and attendant worry over possible identity theft. Plaintiffs did not allege any intentional conduct by defendant. Nor did plaintiffs allege that any unauthorized person ever had accessed any of the information contained on the disks and tapes, or that any plaintiff had suffered any actual financial loss, credit impairment, or identity theft. In addition to their negligence claims, plaintiffs alleged that defendant had violated the UTPA by representing that patient data would be kept confidential when defendant knew that such data was inadequately safeguarded.

Defendant filed a motion to dismiss plaintiffs’ complaint for failure to state ultimate facts sufficient to constitute a claim for relief. The trial court granted defendant’s motion, holding that the damages plaintiffs alleged were not compensable under Lowe v. Philip Morris USA, Inc., 207 Or App 532, 142 P3d 1079 (2006), aff'd, 344 Or 403, 183 P3d 181 (2008), 3 because plaintiffs’ claimed damages — although reflecting, in part, expenses that plaintiffs actually had incurred- — were premised on the risk of future injury, rather than actual present harm.

*591 Plaintiffs appealed, and the Court of Appeals affirmed. That court began lay analyzing whether plaintiffs had stated a negligence claim for economic damages. To recover damages for purely economic harm, liability “ ‘must be predicated on some duty of the negligent actor to the injured party beyond the common law duty to exercise reasonable care to prevent foreseeable harm.’ ” Oregon Steel Mills, Inc. v. Coopers & Lybrand, LLP, 336 Or 329, 341, 83 P3d 322 (2004) (quoting Onita Pacific Corp. v. Trustees of Bronson, 315 Or 149, 159, 843 P2d 890 (1992)). The Court of Appeals held that plaintiffs had failed to identify a “heightened duty of care to protect against economic harm arising out of the relationship between themselves as patients and defendant as a health care provider.” Paul, 237 Or App at 592. The court rejected plaintiffs’ argument that state and federal statutes protecting the confidentiality of medical records established an independent standard of care that defendant had violated, reasoning that those statutes did not create a special relationship between the parties that would give rise to a heightened duty owed to plaintiffs. Id. at 593. Because plaintiffs failed to identify a special relationship between the parties, the court concluded that plaintiffs could not, under this court’s opinion in Lowe, recover for the expenses of monitoring a future potential harm. Id.

The Court of Appeals then turned to plaintiffs’ claim for damages for emotional distress. A plaintiff may recover damages for emotional distress, in the absence of physical injury, “where the defendant’s conduct infringed on some legally protected interest apart from causing the claimed distress, even when that conduct was only negligent.” Hammond v. Central Lane Communications Center, 312 Or 17, 23, 816 P2d 593 (1991). As with plaintiffs’ claim for economic damages, the Court of Appeals held that plaintiffs had failed to identify a special relationship between the parties that could give rise to a duty of care to avoid emotional harm to plaintiffs. Paul, 237 Or App at 597. The court distinguished those cases where a plaintiff recovered emotional distress damages in the absence of a special relationship, because those cases involved an “affirmative” breach of a duty of confidentiality. In the absence of an affirmative *592 breach or a special relationship, the court held that plaintiffs had not stated a claim for emotional distress. Id. at 600.

Regarding plaintiffs’ claim under the UTPA, the Court of Appeals held that the only financial harm identified by plaintiffs in their complaint — the out-of-pocket expenses incurred to prevent identity theft — was not an “ascertainable loss” under the UTPA. Id. at 604. That was so because the money that plaintiffs had spent was “to prevent a potential loss” (e.g., financial injury caused by future identity theft) that “might result from the misrepresentations,” but was not itself an ascertainable loss caused by defendant.

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Cite This Page — Counsel Stack

Bluebook (online)
273 P.3d 106, 351 Or. 587, 2012 WL 604183, 2012 Ore. LEXIS 108, Counsel Stack Legal Research, https://law.counselstack.com/opinion/paul-v-providence-health-system-oregon-or-2012.