Patterson v. Six Flags Theme Parks Inc.

CourtDistrict Court, E.D. California
DecidedJanuary 6, 2023
Docket2:21-cv-02398
StatusUnknown

This text of Patterson v. Six Flags Theme Parks Inc. (Patterson v. Six Flags Theme Parks Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Patterson v. Six Flags Theme Parks Inc., (E.D. Cal. 2023).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 FOR THE EASTERN DISTRICT OF CALIFORNIA 10 11 Melvin Patterson, No. 2:21-cv-02398-KJM-AC 12 Plaintiff, ORDER 13 v. 14 Six Flags Theme Parks Inc., et al., 1S Defendants. 16 17 Plaintiff Melvin Patterson, a person who 1s deaf, has brought this action under Title III of 18 | the Americans with Disabilities Act (ADA) and the California Unruh Civil Rights Act (Unruh 19 | Act), alleging defendants Six Flags Theme Park, Inc., Six Flags Entertainment Corp., and Park 20 | Management Corp. (collectively, defendants) discriminated against him by not providing an 21 | American Sign Language (ASL) interpreter. Defendants move to dismiss plaintiff's first 22 | amended complaint for lack of standing and failure to state a claim. They also request the court 23 | decline to exercise supplemental jurisdiction over the Unruh Act claim. For the reasons below, 24 | the court denies the motion. 25 | I. FACTUAL ALLEGATIONS 26 Plaintiff Melvin Patterson is a person who is deaf, who “communicates primarily in 27 | American Sign Language.” First Amended Complaint (FAC) § 1, ECF No. 27. Defendants Six 28 | Flags Theme Park, Inc., Six Flags Entertainment Corp., and Park Management Corp. “own,

1 operate, and/or manage” Six Flags Discovery Kingdom (Park), an amusement park in Vallejo, 2 California. Id. ¶¶ 4, 11–13. Patterson and his family “frequently visit and enjoy amusement 3 parks together as a family activity” and purchased annual “Gold Plus” memberships1 for Six 4 Flags. Id. ¶¶ 17–20. Patterson “requires ASL interpreters to enjoy the variety of attractions Six 5 Flags Discovery Kingdom has to offer” including various “experiences that require narration to 6 fully enjoy.” Id. ¶ 19. He also relies on ASL interpreters to “communicate with ride operators 7 regarding safety precautions and simply [to] communicate questions and concerns with staff 8 members while at the theme park.” Id. Six Flags Discovery Kingdom’s Safety & Accessibility 9 Guide (Accessibility Guide) states that ASL interpretation will be available “if requested at least 10 7 days” before a planned visit. Mot. at 15–16,2 ECF No. 28; see FAC ¶¶ 45–46. To request the 11 service, guests are directed to call the operations office at (707) 556-5377. Mot. at 16; see FAC 12 ¶ 45. 13 On June 4, 2021, Patterson “left a message at Six Flags’ toll-free number requesting a 14 return call with regard to a need for ASL interpretive services at his upcoming visits.” FAC ¶ 21. 15 He did not receive a response before he visited the Park two days later on June 6, 2021. Id. ¶ 22. 16 He requested an ASL interpreter at the Guest Relations department and was informed none were 17 available that day. Id. Because he did not have an ASL interpreter, Patterson “was excluded and 18 denied the benefits of the aural information of the many shows, productions, and animal 19 experiences at Six Flags Discovery Kingdom on the basis of his deafness” and was unable to 20 access “periodic announcements made over the loudspeakers during his stay.” Id. ¶ 23. 21 Following this trip, Patterson contacted several of defendants’ staff members to share his 22 concern about the absence of sign language interpreters and to request the service for future visits. 23 Id. ¶ 24. Patterson contacted Six Flags’ Guest Relations department through its website and 24 received auto-replies. Id. ¶ 26. He then attempted to contact the phone number listed on the

1 Patterson purchased five annual Gold Plus memberships for his family and paid additional “parking fees, deposits, and dining fees.” FAC ¶ 20. 2 When citing page numbers, the court uses the pagination automatically generated by the CM/ECF system. 1 Accessibility Guide “numerous times via video relay service3 to request ASL interpreters,” but he 2 was “either disconnected or put on hold for over an hour to no avail.” Id. ¶ 28. Patterson then 3 made several attempts to request accommodations and/or receive a refund of his membership due 4 to the lack of accommodation. Id. ¶¶ 29–45. In response, staff members, including a guest 5 relations operational supervisor named Juliana, directed Patterson to the Accessibility Guide. Id. 6 ¶¶ 35, 38–39. 7 On September 6, 2021, Patterson called the operations office at the number listed in the 8 Accessibility Guide, using video relay service, and was successfully connected to a guest 9 relations manager named Mercedes. Id. ¶ 46. During the call, Patterson requested an ASL 10 interpreter for his visit on September 11, 2021, and also indicated his need for interpreters “for his 11 subsequent planned visits . . . on September 25, October 2, October 16, October 31, 12 November 13, and November 27, 2021 . . . .” Id. ¶ 47. In response to Patterson’s request, 13 Mercedes “expressly indicated several times that Six Flags Discovery Kingdom would not 14 provide an ASL interpreter on any occasion for any reason for any person because Six Flags 15 Discovery Kingdom does not provide ASL interpreters for its Deaf guests.” Id. ¶ 48. Mercedes 16 informed Patterson he would need to bring his own interpreter “at his own cost” and was directed 17 to the Park’s Personal Care Attendant (PCA) program.4 Id. ¶ 48. She said the PCA program 18 would provide a free ticket to the interpreter Patterson would bring at his own cost. Id. Patterson 19 informed Mercedes of the policy set forth in the Accessibility Guide but Mercedes “confirmed 20 with her management team that no ASL interpreter would be provided by Six Flags Discovery 21 Kingdom for any of his future planned visits, because as a matter of policy and practice they do 22 not provide ASL interpreters for any guest, even if requested 7 days in advance.” Id. ¶ 49.

3 “A video relay service allows deaf individuals to communicate with voice telephone users through video equipment and ASL interpretive services provided by a third party.” FAC ¶ 28 n.5. 4 “The Personal Care Attendant (PCA) program is designed to accommodate guests with disabilities who are in need of support services such as personal hygiene, eating, toileting, transferring, safe movement, maintaining continence and/or medication management, in order to participate in the Park’s goods, services and attractions.” FAC ¶ 52. 1 Patterson then contacted Juliana again, informing her of his discussion with Mercedes. Id. 2 ¶ 51. Juliana “confirmed that he would need to bring his own interpreter” and directed Patterson 3 to the PCA program. Id. ¶ 52. Patterson replied he did not believe the PCA program was right 4 for him and “repeated his requests for ASL interpreters and stated that [the interpreters] would 5 specifically be needed on September 11, September 25, October 2, October 16, October 31, 6 November 13, and November 27, 2021.” Id. ¶ 53. Patterson also stated he would send further 7 requests for planned visits in December and the following year. Id. Juliana responded by stating 8 she could not put in the requests for an interpreter and that he would need to contact the Park. Id. 9 ¶ 54. In their last exchange, Juliana explained, “[i]f you have spoken to the park and they have 10 directed you to bring your own interpreter, then we may not have an interpreter of our own 11 available at the time.” Id. ¶ 55. 12 Defendants’ employees repeatedly told Patterson there were “no interpreters available,” he 13 would need to bring his own interpreter and he could not receive a refund for the Gold Plus 14 memberships he purchased for his family. Id. ¶¶ 57–58. Patterson alleges defendants 15 intentionally discriminated against him on the basis of his disability because they prevented him 16 from having “equal access to and enjoyment of services offered by Defendants as are enjoyed by 17 non-disabled persons,” by “failing to provide ASL interpreters.” Id. ¶¶ 62–64.

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Bluebook (online)
Patterson v. Six Flags Theme Parks Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/patterson-v-six-flags-theme-parks-inc-caed-2023.