Patel v. Trans Union, LLC

308 F.R.D. 292, 2015 U.S. Dist. LEXIS 84142, 2015 WL 3945411
CourtDistrict Court, N.D. California
DecidedJune 26, 2015
DocketNo. 3:14-cv-00522-LB
StatusPublished
Cited by8 cases

This text of 308 F.R.D. 292 (Patel v. Trans Union, LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Patel v. Trans Union, LLC, 308 F.R.D. 292, 2015 U.S. Dist. LEXIS 84142, 2015 WL 3945411 (N.D. Cal. 2015).

Opinion

ORDER CERTIFYING RULE 23(b)(3) CLASS

[ECF Nos. 56^4, 60]

LAUREL BEELER, United States Magistrate Judge

INTRODUCTION

Plaintiff Amit Patel applied to rent an apartment. Trans Union Rental Screening [295]*295Solutions, Inc. performed a background report, which reported (inaccurately) that Mr. Patel was on a terrorist watch list. (Amended Complaint, ECF No. 41, ¶¶ 56-62.1). The search function that generated the terrorist “alert” used only Mr. Patel’s name (and not other identifying information such as a social security number). (Id. ¶¶ 50-52.) Mr. Patel later requested his file from Trans Union, LLC, but the disclosure did not contain the background check or the alert. (Id. ¶ 74.) On behalf of himself and the class, Mr. Patel sued Trans Union Rental Screening Solutions and its parent Trans Union, LLC, alleging that they — operating as a single credit-reporting agency — violated the federal Fair Credit Reporting Act (“FCRA”). (Id. at 1-22.) He moves for class certification under Federal Rule of Civil Procedure 23(b)(3) for two classes and two claims: (1) a national class challenging the defendants’ willful failure to maintain and follow reasonable procedures to ensure the maximum possible accuracy of their information, in violation of 15 U.S.C. § 1681e(b), and (2) a national subclass challenging the defendants’ willful failure to provide consumers with all information in their files, in violation of 15 U.S.C. § 1681g. (Motion, ECF No. 59-4 at 6, 18-26.2) The court grants the motion and certifies the two classes.

STATEMENT

I. MR. PATEL’S CREDIT REPORT

In July 2013, Mr. Patel applied to rent an apartment in Union City, California from CBC Realty. (Amended Complaint, ECF No. 41, ¶ 56.) CBC contracted with Trans Union Rental Screening Solutions to use the SmartMove background-check product to evaluate applicants for residential leases. (Id. ¶ 57.) The product gives subscribers such as CBC a customized credit recommendation and a national background search about the applicant. (Id. ¶ 58.) It also provides subscribers with (1) a recommendation about the applicant (based on criteria provided by the subscriber) and (2) a letter with reasons an applicant was or was not approved for a lease. (Id. ¶ 59.)

As part of the rental-application process, CBC required Mr. Patel to access the Smart-Move website to provide information and authorization for CBC to obtain a SmartMove report about Mr. Patel. (Patel Dep., ECF No. 56-25, at 31.) Then, on July 16, 2013, CBC applied “through SmartMove” for information about Mr. Patel’s rental application (and paid a fee), and that same day, it received “a Trans Union [SmartMove] consumer report purportedly about” Mr. Patel. (Amended Complaint, ECF No. 41, ¶¶ 60-61.) The report was inaccurate. (Id. ¶ 62.) It said that Mr. Patel had 17 criminal records from New Mexico and Rhode Island, but these records do not belong to him, and he has never been to these states. (Id. ¶ 63.) It referred to Mr. Patel’s 2008 misdemeanor DUI, but a California court vacated that offense by order dated July 24, 2012 (a year earlier). (Id. ¶ 64.) It said that Mr. Patel was a “Terrorist” from Charlotte, North Carolina, and he is not a terrorist and has never been to North Carolina. (Id. ¶62.) The report does not identify the source of the terrorist alert about Mr. Patel. (Patel Report, Ex.l to Motion, ECF No. 56-7 at 4; Colaprete Dep., Ex. 5 to Motion, at 8687, 99-100). In fact, it came from a third-party data provider. (Id.) That provider obtained the data from the U.S. Officer of the Comptroller of the Currency (“OCC”), which enforces federal banking regulations such as the anti-[296]*296money-laundering provisions of the Bank Secrecy Act, 31 U.S.C. §§ 5311-5330, which are aimed at deterring and disrupting terrorist financing networks. (Id. at 87; Motion, ECF No. 59-4 at 15-16.) The gist is that Trans Union, LLC can say only that the terrorist alert about Mr. Patel came from an OCC data set. (ECF No. 59-4 at 16, citing Cola-prete Dep. at 100.)

Through the SmartMove product’s “automated programing and process,” SmartMove notified CBC that it should reject Mr. Patel’s rental application, and “[sjolely based on the inaccurate information” in the report, CBC denied Mr. Patel’s rental application. (Amended Complaint, ECF No. 41, ¶ 66.) Trans Union, LLC counters that CBC rejected Mr. Patel for reasons unrelated to the credit report, including the length of his current job (two months) and inability to verify the length of his previous job. (Opposition, ECF No. 69-5 at 13-14 (citing Lau Dep., ECF No.70-4 at 22-3; 46, 49).)

After CBC rejected his rental application, it gave Mr. Patel a copy of the SmartMove Report. (Patel. Dep., ECF No. 56-25 at 74-76.) (It was not available to Mr. Patel through SmartMove. (See Amended Complaint, ECF No. 41, ¶ 67.)) Mr. Patel identified and contacted Trans Union Rental Screening Solutions to get a copy of the report, but he did not get it. (Patel Dep., ECF No. 56-25 at 64-65.) Specifically, on July 22, 2013, he sent an email saying, “I would like a full report of my criminal background cheek. All of it is false____” (ECF 56-17.) Trans Union Rental Screening Solutions Customer Service (identified in the email’s “From” line as “TURSS Customer Service”) responded with some information on how records were pulled, then told him (1) how to get his Trans Union LLC credit report (via phone or at www.annualcredit report.com) and (2) how to get his background check (by submitting his government id and other identifying information to Trans Union Rental Screening Solutions), and ended by saying “Thank you for choosing Trans Union SmartMove.” (Id.) (Mr. Patel says that he sent the information for the background check, and Trans Union Rental Screening Solutions says that it has no record of receiving it. (Patel Dep., ECF No. 70-5 at 68; Armbruster Dep., ECF No. 70-8 at 88-89.) On July 25, 2013, Mr. Patel’s lawyer wrote a letter to Trans Union Rental Screening Solutions disputing the inaccurate information, and she asked for the information that had been reported, but no one responded. (Amended Complaint, ECF No. 41, ¶ 75; Letter, Ex.18 to Motion, ECF No. 56-30.) Trans Union Rental Screening Solutions says that it has no record of receiving this letter either. (Armbruster Dep., ECF No. 70-8 at 88.) Mr. Patel obtained a Trans Union, LLC credit report through “the online portal” on July 22, 2015, but it did not contain the inaccurate information. (Request, ECF No. 16, ECF No. 56-28; Report, Ex. 17, ECF No. 56-29; Amended Complaint, ECF No. 41, ¶ 73-74.)

II. SMARTMOVE AND TRANS UNION, LLC REPORTS

The SmartMove reports include criminal-record information, other public-record information (e.g., eviction records), and terrorist-alert information. (Opposition, ECF No.

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Bluebook (online)
308 F.R.D. 292, 2015 U.S. Dist. LEXIS 84142, 2015 WL 3945411, Counsel Stack Legal Research, https://law.counselstack.com/opinion/patel-v-trans-union-llc-cand-2015.