Palzer v. Cox Oklahoma Telcom

Court of Appeals for the Tenth Circuit·Decided October 23, 2020·No. 19-5094·Unpublished

Opinion

FILED

United States Court of Appeals UNITED STATES COURT OF APPEALS Tenth Circuit

FOR THE TENTH CIRCUIT October 23, 2020

Christopher M. Wolpert

Clerk of Court

MARK ANTHONY PALZER,

Plaintiff - Appellant,

v. No. 19-5094 (D.C. No. 4:15-CV-00564-GKF-JFJ)

COXCOM, LLC, d/b/a Cox (N.D. Okla.) Communications Tulsa,

Defendant - Appellee, and

COX COMMUNICATIONS KANSAS, LLC; COX OKLAHOMA TELCOM, LLC,

Defendants.

ORDER AND JUDGMENT*

Before HARTZ, McHUGH, and EID, Circuit Judges.

Mark Anthony Palzer appeals the district court orders overruling his objection to a magistrate judge’s discovery order, striking his response to the summary

*

After examining the briefs and appellate record, this panel has determined unanimously to honor the parties’ request for a decision on the briefs without oral argument. See Fed. R. App. P. 34(f); 10th Cir. R. 34.1(G). The case is therefore submitted without oral argument. This order and judgment is not binding precedent, except under the doctrines of law of the case, res judicata, and collateral estoppel. It may be cited, however, for its persuasive value consistent with Fed. R. App. P. 32.1 and 10th Cir. R. 32.1.

judgment motion filed by his former employer, Defendant-Appellee CoxCom, LLC (Cox), and granting summary judgment in favor of Cox on his claims alleging race and age discrimination. Exercising jurisdiction under 28 U.S.C. § 1291, we affirm.

Background

Palzer is a Caucasian man over the age of forty. Cox, a telecommunications company, hired him in 2005 as a customer service representative and promoted him to an account executive position in small/medium sales group in 2008.

Cox measures an account executive’s performance against two benchmarks:

(1) sold quota attainment, which is measured by the dollar amount of contracts signed by the then-potential Cox customer; and (2) installed quota attainment, which is measured by the actual dollar amount of services ultimately installed and billed to the customer. Account executives are expected to meet their monthly sales quotas, but their performance is evaluated using a rolling three-month average, which is expected to be maintained at a minimum of eighty percent to quota attainment.

In 2010, Palzer’s then-manager issued Palzer a documented verbal warning and put him on a thirty-day performance improvement plan (PIP) because his attained sales quota over the previous four months was only fifty-one percent. He successfully completed that PIP.

In February 2012, Cox’s then-Business Sales Director, Tim Jenney, hired Shelley Stauffer, a Caucasian woman over fifty years old, as the new manager of Palzer’s sales group. Palzer failed to meet his quota in December 2011 and January and February 2012, resulting in a three-month average below the eighty-percent

minimum. In March 2012, she put him on another PIP, which he successfully completed at the end of May.

Meanwhile, at Jenney’s direction, Stauffer began developing a module sales territory strategy under which the account executives would prospect for and cultivate customers in assigned zip codes. Prior to its implementation, account executives could sell in any zip code in the Tulsa, Oklahoma marketplace. In developing the individual modules, Stauffer relied on internal Cox data about the number of accounts and projected revenue value of each zip code, and considered several factors, including the need to provide equal sales opportunities for each account executive and the account executives’ past performance.

At the end of February 2012, Stauffer told her team about the planned transition to the module strategy and asked them to provide her with any specific zip code preferences for her to consider when she made her assignments. She explained that in assigning the zip codes, she considered the account executives’ requests in the order in which she received them, decided “[t]ie breakers” by performance, and aimed to achieve “[e]quality among all team members” by “balancing total weight[ed] value with the number of zip codes assigned.” Aplt. App. Vol. 4 at 761 (internal quotation marks omitted); see also id. at 806.

Among their preferences, Palzer and Chuck Watson, a Caucasian man under thirty, both requested two of the same zip codes. Unlike Palzer, Watson exceeded his sales quota between December 2011 and February 2012. Watson’s assigned module had the highest projected value and included one of the zip codes he and Palzer had

both requested. Palzer’s module included the other zip code and had the second highest projected value. He expressed concerns to Stauffer and Jenney about his assigned module territory, both with respect to the assignment process and his ability to be successful in the assigned zip codes, focusing primarily on a comparison of his and Watson’s modules. Jenney reviewed and approved Stauffer’s proposed modules for each account executive without making any changes to Palzer’s assigned territory. The module strategy went into effect in May 2012.

Between March and May 2012, Stauffer hired three new account executives—

a Caucasian woman and two African-American men, all under forty years old. Then, after Watson left for another job with Cox, Stauffer replaced him with a Caucasian man under forty and gave him Watson’s module, including the zip code Palzer had requested. All of the new hires had the same monthly quotas as the original team members, but they were subject to a “ramp” period during which they had no or lower quotas for the first four months of training. Id. at 763 (internal quotation marks omitted).

In June 2012, Stauffer reprimanded Palzer in front of numerous other people for doing something directly contrary to what she had told him to do. A friend of Palzer’s who witnessed the incident reported it to Jenney and Melissa Cruts, a Human Resources Business Partner. She told them she thought Palzer was being “singled out” and that another member of her team told her Stauffer once said, “We have enough white men in the group. We need to hire diversity.” Id. Vol. 3 at 716 (internal quotations marks omitted); see also id. at 725 (internal quotation marks

omitted). Jenney believed Stauffer handled the situation “poorly” and, after consulting with Cruts, counseled her about her conduct. Id. at 751. Cruts met with Stauffer and then separately with Palzer. Stauffer denied making the “[w]hite guy” comment, but said she “does want diversity so she may have” made the diversity comment. Id. at 728 (internal quotation marks omitted). Palzer told Cruts he was on “Stauffer’s bad side” and that he thought she had an “agenda” but “was not sure what it might be.” Id. at 716 (internal quotation marks omitted); see also id. at 727. He did not make allegations of race or age discrimination.

Between June and August 2012, Palzer met the minimum three-month rolling average requirement, but he did not meet quota in September or October. After consulting with Jenney and Cruts, Stauffer put Palzer on a sixty-day PIP to run through December 2012. His rolling three-month average for October through December was sixty-eight percent, so Stauffer placed him on a thirty-day PIP extension. The PIP indicated that Palzer met his monthly installed quota attainment four times in 2011 and met his monthly sold quota attainment six times in 2012.

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Palzer v. Cox Oklahoma Telcom, (10th Cir. 2020).

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