Palzer v. Cox Oklahoma Telcom

CourtCourt of Appeals for the Tenth Circuit
DecidedOctober 23, 2020
Docket19-5094
StatusUnpublished

This text of Palzer v. Cox Oklahoma Telcom (Palzer v. Cox Oklahoma Telcom) is published on Counsel Stack Legal Research, covering Court of Appeals for the Tenth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Palzer v. Cox Oklahoma Telcom, (10th Cir. 2020).

Opinion

FILED United States Court of Appeals UNITED STATES COURT OF APPEALS Tenth Circuit

FOR THE TENTH CIRCUIT October 23, 2020 _________________________________ Christopher M. Wolpert Clerk of Court MARK ANTHONY PALZER,

Plaintiff - Appellant,

v. No. 19-5094 (D.C. No. 4:15-CV-00564-GKF-JFJ) COXCOM, LLC, d/b/a Cox (N.D. Okla.) Communications Tulsa,

Defendant - Appellee,

and

COX COMMUNICATIONS KANSAS, LLC; COX OKLAHOMA TELCOM, LLC,

Defendants. _________________________________

ORDER AND JUDGMENT* _________________________________

Before HARTZ, McHUGH, and EID, Circuit Judges. _________________________________

Mark Anthony Palzer appeals the district court orders overruling his objection

to a magistrate judge’s discovery order, striking his response to the summary

* After examining the briefs and appellate record, this panel has determined unanimously to honor the parties’ request for a decision on the briefs without oral argument. See Fed. R. App. P. 34(f); 10th Cir. R. 34.1(G). The case is therefore submitted without oral argument. This order and judgment is not binding precedent, except under the doctrines of law of the case, res judicata, and collateral estoppel. It may be cited, however, for its persuasive value consistent with Fed. R. App. P. 32.1 and 10th Cir. R. 32.1. judgment motion filed by his former employer, Defendant-Appellee CoxCom, LLC

(Cox), and granting summary judgment in favor of Cox on his claims alleging race

and age discrimination. Exercising jurisdiction under 28 U.S.C. § 1291, we affirm.

Background

Palzer is a Caucasian man over the age of forty. Cox, a telecommunications

company, hired him in 2005 as a customer service representative and promoted him

to an account executive position in small/medium sales group in 2008.

Cox measures an account executive’s performance against two benchmarks:

(1) sold quota attainment, which is measured by the dollar amount of contracts signed

by the then-potential Cox customer; and (2) installed quota attainment, which is

measured by the actual dollar amount of services ultimately installed and billed to the

customer. Account executives are expected to meet their monthly sales quotas, but

their performance is evaluated using a rolling three-month average, which is expected

to be maintained at a minimum of eighty percent to quota attainment.

In 2010, Palzer’s then-manager issued Palzer a documented verbal warning

and put him on a thirty-day performance improvement plan (PIP) because his attained

sales quota over the previous four months was only fifty-one percent. He

successfully completed that PIP.

In February 2012, Cox’s then-Business Sales Director, Tim Jenney, hired

Shelley Stauffer, a Caucasian woman over fifty years old, as the new manager of

Palzer’s sales group. Palzer failed to meet his quota in December 2011 and January

and February 2012, resulting in a three-month average below the eighty-percent

2 minimum. In March 2012, she put him on another PIP, which he successfully

completed at the end of May.

Meanwhile, at Jenney’s direction, Stauffer began developing a module sales

territory strategy under which the account executives would prospect for and

cultivate customers in assigned zip codes. Prior to its implementation, account

executives could sell in any zip code in the Tulsa, Oklahoma marketplace. In

developing the individual modules, Stauffer relied on internal Cox data about the

number of accounts and projected revenue value of each zip code, and considered

several factors, including the need to provide equal sales opportunities for each

account executive and the account executives’ past performance.

At the end of February 2012, Stauffer told her team about the planned

transition to the module strategy and asked them to provide her with any specific zip

code preferences for her to consider when she made her assignments. She explained

that in assigning the zip codes, she considered the account executives’ requests in the

order in which she received them, decided “[t]ie breakers” by performance, and

aimed to achieve “[e]quality among all team members” by “balancing total

weight[ed] value with the number of zip codes assigned.” Aplt. App. Vol. 4 at 761

(internal quotation marks omitted); see also id. at 806.

Among their preferences, Palzer and Chuck Watson, a Caucasian man under

thirty, both requested two of the same zip codes. Unlike Palzer, Watson exceeded his

sales quota between December 2011 and February 2012. Watson’s assigned module

had the highest projected value and included one of the zip codes he and Palzer had

3 both requested. Palzer’s module included the other zip code and had the second

highest projected value. He expressed concerns to Stauffer and Jenney about his

assigned module territory, both with respect to the assignment process and his ability

to be successful in the assigned zip codes, focusing primarily on a comparison of his

and Watson’s modules. Jenney reviewed and approved Stauffer’s proposed modules

for each account executive without making any changes to Palzer’s assigned

territory. The module strategy went into effect in May 2012.

Between March and May 2012, Stauffer hired three new account executives—

a Caucasian woman and two African-American men, all under forty years old. Then,

after Watson left for another job with Cox, Stauffer replaced him with a Caucasian

man under forty and gave him Watson’s module, including the zip code Palzer had

requested. All of the new hires had the same monthly quotas as the original team

members, but they were subject to a “ramp” period during which they had no or

lower quotas for the first four months of training. Id. at 763 (internal quotation

marks omitted).

In June 2012, Stauffer reprimanded Palzer in front of numerous other people

for doing something directly contrary to what she had told him to do. A friend of

Palzer’s who witnessed the incident reported it to Jenney and Melissa Cruts, a Human

Resources Business Partner. She told them she thought Palzer was being “singled

out” and that another member of her team told her Stauffer once said, “We have

enough white men in the group. We need to hire diversity.” Id. Vol. 3 at 716

(internal quotations marks omitted); see also id. at 725 (internal quotation marks

4 omitted). Jenney believed Stauffer handled the situation “poorly” and, after

consulting with Cruts, counseled her about her conduct. Id. at 751. Cruts met with

Stauffer and then separately with Palzer. Stauffer denied making the “[w]hite guy”

comment, but said she “does want diversity so she may have” made the diversity

comment. Id. at 728 (internal quotation marks omitted). Palzer told Cruts he was on

“Stauffer’s bad side” and that he thought she had an “agenda” but “was not sure what

it might be.” Id. at 716 (internal quotation marks omitted); see also id. at 727. He

did not make allegations of race or age discrimination.

Between June and August 2012, Palzer met the minimum three-month rolling

average requirement, but he did not meet quota in September or October. After

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