Office Careers, V State Labor & Industries

Court of Appeals of Washington·Decided April 28, 2026·No. 60252-1·Published

Opinion

Filed

Washington State

Court of Appeals

Division Two

April 28, 2026

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON

DIVISION II

OFFICE CAREERS, No. 60252-1-II

Appellant,

v.

STATE OF WASHINGTON, DEPARTMENT PUBLISHED OPINION OF LABOR AND INDUSTRIES,

Respondent.

LEE, J. — Office Careers, a vocational school, appeals the superior court’s findings of fact and conclusions of law and judgment affirming a decision and order from the Board of Industrial Insurance Appeals (BIIA). Specifically, Office Careers argues that the superior court erred in affirming the BIIA’s determination that the one-year statute of limitations set forth in RCW 51.32.240(1)(a) did not apply to the Department of Labor and Industries’ (DLI) ability to recoup overpayments made to Office Careers for services provided to injured workers. Additionally, Office Careers argues that the superior court erred in affirming partial summary judgment in favor of DLI regarding DLI’s termination of Office Careers’ provider number.

We hold that the one-year statute of limitations stated in RCW 51.32.240(1)(a) for repayment of benefits does not apply because DLI was not seeking recovery of “benefits.” Also, because Office Careers filed a non-opposition response to DLI’s motion for partial summary judgment on DLI’s termination of Office Careers’ provider number and because Office Careers

fails to demonstrate a genuine issue of material fact on this issue, partial summary judgment in favor of DLI was appropriate. Accordingly, we affirm the superior court.

FACTS

A. BACKGROUND One of the goals of the Washington Industrial Insurance Act (IIA), Title 51 RCW, is “to enable [an] injured worker to become employable at gainful employment.” RCW 51.32.095(1). Pursuant to this goal, the legislature has authorized DLI to contract with third-party providers to offer services to injured workers who are unable to return to their permanent work. RCW 51.32.095; RCW 51.04.030(1). This includes contracting with public or private vocational schools that teach workers new “skills to become employable.” Clerk’s Papers (CP) at 318; see generally RCW 51.32.095(1). Providers of vocational rehabilitation services are considered health service providers. RCW 51.08.095; RCW 51.36.110.

DLI is required to “establish criteria to monitor the quality and effectiveness of rehabilitation services provided by the individuals and organizations.” RCW 51.32.095(9). Further, “[t]he state fund[1] must make referrals for vocational rehabilitation services based on these performance criteria.” RCW 51.32.095(9); see generally RCW 51.36.100, .110.

DLI is authorized to audit its vocational service providers. RCW 51.36.100, .110. A provider is liable for any excess payments it receives from DLI, including interest on those excess payments. RCW 51.48.260.

1 “‘State fund’ means those funds held by the state or any agency thereof for the purposes of this title.” RCW 51.08.175.

Office Careers is a private vocational school licensed by the Workforce Coordination Training Board. Office Careers offers general office training, including courses in accounting, medical coding and billing, and hospitality. DLI has approved Office Careers as a provider of vocational services to injured workers since 2010. Between 2010 and 2020, DLI approved approximately 85 workers per year to receive training at Office Careers. Office Careers’ average tuition rate was $12,300, and between 2015 and 2020, DLI paid more than $1 million annually to Office Careers for worker education services. B. AUDITS 1. First Audit In June 2019, DLI initiated an audit of Office Careers.2 The audit period ran from July 1, 2015, to June 30, 2018. DLI reviewed “records requested by [DLI] and received from Office Careers, along with documentation available in [DLI’s] computer databases, billing, and imaging systems.” CP at 954.

During the audit, in response to DLI’s requests for information, Office Careers provided few or incomplete records. For instance, DLI requested records on workers “who failed a program due to documented failure to meet performance criteria as it relates to learning the skills (as opposed to being based primarily on attendance and/or behavioral issues).” CP at 955-56. Office Careers provided a list of 36 names. Supporting documentation was provided for only seven of

2 DLI received concerns about Office Careers from workers, DLI staff, and vocational counselors as far back as 2014. Specifically, “concerns raised included allegations that the school has no entrance standards or requirements, does not provide objective documentation of skills acquisition, and that some students receive certificates of completion without having demonstrated that they gained skills necessary for employment.” CP at 954. Between 2014 and 2019, DLI attempted to work with Office Careers to address concerns but saw no evidence of change.

the workers on the list, and all but one worker failed due to attendance and/or behavioral issues, not for failure to meet performance criteria.

DLI also requested information on Office Careers’ graduation requirements, including the “minimum words per minute ([WPM]) [typing] requirement.” CP at 958. Office Careers responded that its students needed to achieve a typing speed of 20 WPM. DLI noted that a typing speed of 20 WPM is considered low by most employers who hire for a worker’s typing skills. A typing speed of 40 WPM is considered average. Additionally, upon review of 13 workers who graduated from Office Careers with a certificate of completion, DLI discovered that three workers did not actually meet Office Careers’ minimum required typing speed despite receiving a certificate of completion.

DLI requested the names of workers who completed an Office Careers program and were subsequently employed. Office Careers provided a list of 15 names. DLI had identified that 388 workers had attended one of Office Careers’ programs during the audit period. Thus, based on Office Careers’ provision of the 15 names and the “lack of other data,” DLI concluded that Office Careers had “an extremely low [job] placement rate” of 3.9 percent. CP at 959.

DLI also reviewed the “financial transcripts” for 19 claims—or workers who attended Office Careers’ program—provided by Office Careers. CP at 960. Financial transcripts “are individual listings of students, start and end dates of their programs, dollars billed to [DLI] by date, and total paid by [DLI].” CP at 960. DLI determined that in seven of the 19 cases, Office Careers overbilled DLI. The overbilling arose from instances of workers who never started their retraining programs or Office Careers’ incorrect identification of student end dates. In those cases, DLI never

received the required tuition refunds from Office Careers. See WAC 490-105-130. DLI identified $25,434.50 in total overbilling.

As a result of its findings, DLI concluded:

The billing portion of this audit raises serious concerns about [Office Careers]’s billing practices. As a result, considering [DLI]’s fiduciary responsibility to the workers’ compensation funds, we are initiating a second audit specifically focused on billing practices and [DLI] payments as a result, to ensure any overpayments are identified and any indicated action taken in response[.]

CP at 960. Further, based on the results of the first audit, DLI found that Office Careers did not maintain records sufficient to establish the required job placement rate found in WAC 296-19A- 590, that Office Careers did not actually meet the required job placement rate for its students, and Office Careers “fail[ed] to show evidence of retraining workers to an employable level.” CP at 962.

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