Oatway v. Experian Information Solutions Inc

District Court, W.D. Washington·Decided November 25, 2024·No. 2:24-cv-00523·Unknown

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON AT SEATTLE TYLER JORDAN OATWAY, CASE NO. 2:24-cv-00523-LK Plaintiff, ORDER GRANTING MOTION TO v. COMPEL ARBITRATION AND DENYING AS MOOT MOTION TO SOLUTIONS, INC. et al., Defendants. This matter comes before the Court on Defendant Experian Information Solutions, Inc.’s Motion to Compel Arbitration, Dkt. No. 30, and its Motion to Stay Discovery or for a Protective Order, Dkt. No. 34. Experian seeks to compel Plaintiff Tyler Oatway to submit this dispute to arbitration, and Oatway counters that the parties did not have a valid agreement to arbitrate. For the reasons set forth below, the Court grants the motion to compel arbitration and denies as moot the motion to stay discovery. A. Oatway’s Credit Report Listed Him as Deceased In July 2023, Oatway sought to purchase a car from dealer Definitive Motors. Dkt. No. 1 at 12. Definitive Motors ran a credit check on July 31, 2023, and obtained Oatway’s credit reports

from the three major credit reporting agencies through reseller 700 Credit LLC. Id. As part of this process, Experian Information Solutions, Inc. (“Experian”) sold a consumer report about Oatway to 700 Credit. Id. at 13. The report had “red flags” and falsely showed Oatway as “deceased.” Id. at 13–14. Ultimately, Oatway was able to purchase a car, but he paid a higher rate of interest because of the delay in getting approved. Id. at 15–16. Oatway initiated this action on April 17, 2024, asserting claims under the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681, and contending that he suffered damages as a result of the false report. Dkt. No. 1 at 1, 16–17. B. Oatway’s Agreement with Experian Includes an Arbitration Provision Experian is a consumer credit reporting agency that provides consumer reports as defined by 15 U.S.C. § 1681a(d) and (f). Id. at 5. It is also an affiliate of ConsumerInfo.com, Inc., which

does business as Experian Consumer Services (“ECS”) and operates a credit monitoring service called CreditWorks. Dkt. No. 31 at 3. Experian “contributed to the services that CreditWorks subscribers receive by providing regular access to how information appears in their EIS credit files, including changes to their credit file information.” Id. at 5. CreditWorks subscribers are required to provide written authorization under FCRA to obtain their credit report and/or credit score(s) on a recurring basis from Experian through CreditWorks. Id. Oatway enrolled in CreditWorks on June 23, 2018. Id. at 3. To do so, he had to complete two webforms. The first required him to enter his personal information, including contact information. Id.; Dkt. No. 31-1 at 2. After he entered that data, he had to click the “Submit and

Continue” button on the form to continue the enrollment process. Dkt. No. 31 at 3; Dkt. No. 31-1 at 2. Once he clicked that button, he had to complete a second form and agree to terms of use and other policies to finalize his enrollment. Dkt. No. 31 at 3. The second webform required Oatway to enter his social security number, date of birth, and a username and password. Id.; Dkt. No. 31-1 at 4. On the same screen was the following

disclosure: “By clicking ‘Submit Secure Order’: I accept and agree to your Terms of Use Agreement, as well as acknowledge receipt of your Privacy Policy and Ad Targeting Policy.” Dkt. No. 31-1 at 4. The phrase “Terms of Use Agreement” in the disclosure appeared in bold blue text and, if clicked, presented the user with the full text of the agreement. Dkt. No. 31-1 at 4; Dkt. No. 31 at 3–4 (explaining that the phrase “Terms of Use Agreement” in the disclosure “was a full text hyperlink to the Terms of Use. Thus, before clicking the ‘Submit Secure Order’ button, the consumer could view the entire text of the Terms of Use Agreement by clicking on the blue- highlighted hyperlink ‘Terms of Use Agreement.’”). Below the disclosure was a large purple button that read: “Submit Secure Order.” Dkt. No. 31-1 at 4. The webform, the disclosure link, and the “Submit Secure Order” button appeared on a single webpage. Id. Oatway would not have

been able to enroll in CreditWorks unless he clicked on the “Submit Secure Order” button. Dkt. No. 31 at 4. He continuously used the service until he cancelled his membership in August 2023. Id. The 2018 Terms of Use stated that the agreement “may be updated from time to time” and consumers “should check this Website regularly for updates to this Agreement.” Dkt. No. 31-1 at 7. It further stated, “Each time you order, access or use any of the Services or Websites, you signify your acceptance and agreement, without limitation or qualification, to be bound by the then current Agreement.” Id. Modifications became effective as soon as they were posted on the website. Id. The Terms of Use were updated in 2019 and again on July 31, 2023, id. at 4–5, 27, and included

the same provision that continued use signifies acceptance of the current agreement, id. at 29, 60. All three versions of the Terms of Use in effect while Oatway was enrolled in CreditWorks contained arbitration provisions. Id. at 4. The arbitration provision in the 2018 Terms of Use Agreement in effect at the time Plaintiff enrolled in CreditWorks excluded “any dispute [between EIS and Oatway] arising out of [FCRA] relating to the information contained in [Oatway’s]

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Oatway v. Experian Information Solutions Inc, (W.D. Wash. 2024).

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