Noe v. Smart Mortgage Centers, Inc.

• Court: District Court, N.D. Illinois
• Decided: September 21, 2021
• Docket: 1:21-cv-01668
• Status: Unknown

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

BRIAN NOE, et al.,

Plaintiffs, No. 21 CV 1668 v. Judge Manish S. Shah SMART MORTGAGE CENTERS, INC., et al.,

Defendants.

MEMORANDUM OPINION AND ORDER

Brian Noe and Eileen Pruitt worked as loan officers for Smart Mortgage Centers. They filed this lawsuit against Smart and two of its officers, alleging that defendants failed to pay them minimum and overtime wages and deducted money from their commissions in violation of the Fair Labor Standards Act, the Illinois Minimum Wage Act, and Illinois’s Wage Payment Collection Act. Defendants filed a motion to dismiss based on improper venue, but actually want to compel arbitration.1 For the reasons discussed below, the motion is granted in part, denied in part. I. Legal Standard To compel arbitration, a party must show “(1) an agreement to arbitrate, (2) a dispute within the scope of the arbitration agreement, and (3) a refusal by the opposing party to proceed to arbitration.” Druco Restaurants, Inc. v. Steak N Shake

1 Defendants argue that venue is improper because Noe and Pruitt agreed to arbitrate claims against Smart. Their motion to dismiss is “rooted in enforcement of the arbitration agreement,” Brickstructures, Inc. v. Coaster Dynamix, Inc., 952 F.3d 887, 890 (7th Cir. 2020), and I therefore consider it as one to compel arbitration. Enter., Inc., 765 F.3d 776, 781 (7th Cir. 2014) (quoting Zurich Am. Ins. Co. v. Watts Indus., Inc., 466 F.3d 577, 580 (7th Cir. 2006)). The Federal Arbitration Act requires courts “to enforce covered arbitration agreements according to their terms,” Lamps

Plus, Inc. v. Varela, 139 S. Ct. 1407, 1412 (2019) (citing 9 U.S.C. § 2), and put arbitration agreements on “equal footing” with other contracts. A.D. v. Credit One Bank, N.A., 885 F.3d 1054, 1060 (7th Cir. 2018) (quoting AT&T Mobility LLC v. Concepcion, 563 U.S. 333, 339 (2011)). The act reflects “a liberal federal policy favoring arbitration.” Concepcion, 563 U.S. at 339 (quoting Moses H. Cone Mem’l Hosp. v. Mercury Constr. Corp., 460 U.S. 1, 24 (1983)). State-law principles of contract

formation decide the validity and scope of an arbitration agreement. Gupta v. Morgan Stanley Smith Barney, LLC, 934 F.3d 705, 710–11 (7th Cir. 2019) (citing Gore v. Alltel Commc’ns, LLC, 666 F.3d 1027, 1032 (7th Cir. 2012)). II. Facts As inside sales loan officers for Smart, Noe and Pruitt sold residential mortgage loans to borrowers from inside the company’s offices. [1] ¶¶ 6–7.2 Noe had the job for six years; Pruitt worked for Smart for less than a year. Id. ¶¶ 16–17. Both

plaintiffs signed written employment contracts, which are largely identical. See [7-1]; [7-2]; [7-3].3 These contracts include a choice of law provision selecting Illinois law,

2 Bracketed numbers refer to entries on the district court docket. Referenced page numbers are taken from the CM/ECF header placed at the top of the filings. The facts are taken from plaintiffs’ complaint, [1], and the parties’ contracts, which were filed with defendants’ memorandum. [7-1]; [7-2]; [7-3]. 3 Noe signed an initial contract in 2013, [7-1], and a subsequent agreement five years later. [7-2]. Pruitt signed a single contract in 2019. [7-3]. [7-1] ¶ 19(c); [7-2] ¶ 19(c); [7-3] ¶ 19(c), and a provision requiring that certain disputes be arbitrated at Smart’s discretion. [7-1] ¶ 19(i); [7-2] ¶ 19(i); [7-3] ¶ 19(i). The arbitration paragraph reads:

DISPUTES: Loan Officer agrees that any disputes of the Loan Officer arising under this Agreement shall be handled through arbitration at the election of Smart. Loan Officer agrees that no litigation, suit or other proceeding shall be filed against Smart until such arbitration is concluded in all respects.

Id. The contracts include a provision authorizing Smart to make certain deductions from amounts due the loan officer, [7-1] ¶ 7; [7-2] ¶ 7; [7-3] ¶ 7, a compensation plan, [7-1] at 11; [7-2] at 10; [7-3] at 10, and a rider addressing the officer’s status under federal and state minimum wage and overtime laws. [7-1] at 12–13; [7-2] at 11–12; [7-3] at 11–12. Noe and Pruitt were paid on commission alone. [1] ¶ 23. From plaintiffs’ commissions, Smart deducted costs for filing and penalties for alleged billing, processing, and data entry errors. Id. ¶ 27. Plaintiffs routinely worked more than forty hours in a workweek, but Smart failed to track their hours or to pay them minimum and overtime wages. Id. ¶¶ 25–26. Plaintiffs filed this lawsuit against Smart seeking unpaid minimum and overtime wages and other damages under the FLSA and Illinois’s Minimum Wage Act and Wage Payment and Collection Act. [1] at 19. Noe and Pruitt want to represent two classes of similarly situated loan officers. Id. ¶¶ 34–60. Plaintiffs also named as defendants Richard and Brian Birk, the president and vice president of Smart. [1] ¶¶ 9–10. The Birks are not parties to the contracts. See [7-1]; [7-2]; [7-3].4

4 Richard Birk signed the contracts in his official capacity as president of Smart. See [7-1] at 13; [7-2] at 12; [7-3] at 12. III. Analysis A. The Arbitration Agreement is Enforceable Plaintiffs refuse to proceed to arbitration, [15] at 1–2, 9,5 and so the issues here

are the enforceability and scope of the arbitration clause in Pruitt’s and Noe’s contracts. See Zurich Am. Ins. Co. v. Watts Indus., Inc., 466 F.3d 577, 580 (7th Cir. 2006). Arbitration agreements are enforceable “save upon such grounds as exist at law or in equity for the revocation of any contract.” 9 U.S.C. § 2. Plaintiffs contend that the arbitration clause can’t be enforced because it is unconscionable. [15] at 11– 14. According to Noe and Pruitt, the provision is impermissibly vague since it doesn’t

spell out the cost, timing, or manner of arbitration, allows defendants to choose when and whether to arbitrate, and was “designed to unfairly surprise.” Id. Plaintiffs also object to an application of the provision that would bar them from asserting class action claims. Id. In Illinois, a contract does not fail for vagueness “if the court is able from the terms and provisions thereof, under proper rules of construction and applicable rules of equity, to ascertain what the parties have agreed to do.” Schulze & Burch Biscuit

Co. v. Tree Top, Inc., 831 F.2d 709, 716 (7th Cir. 1987) (quoting Gale v. York Center Cmty. Coop., Inc., 21 Ill.2d 86 (1961)). Plaintiffs are correct that the disputes provision is skimpy on the details. See [7-1] ¶ 19(i); [7-2] ¶ 19(i); [7-3] ¶ 19(i). But the FAA fills in some gaps, see Schulze, 831 F.2d at 716, and the contract is clear that

5 While plaintiffs are willing to arbitrate their claims on a class-wide basis, they refuse to proceed to individual arbitration. [15] at 1–2, 9. Noe, Pruitt, and Smart agreed to arbitrate a broad swath of issues. [7-1] ¶ 19(i); [7-2] ¶ 19(i); [7-3] ¶ 19(i). That’s enough to survive a vagueness challenge. See Schulze, 831 F.2d at 715–16 (enforcing an arbitration clause that read “ALL DISPUTES UNDER

THIS TRANSACTION SHALL BE ARBITRATED IN THE USUAL MANNER”); see also Green v. U.S. Cash Advance Illinois, LLC, 724 F.3d 787, 793 (7th Cir. 2013) (“Section 5 [of the FAA] allows judges to supply details in order to make arbitration work.”). Is the arbitration agreement otherwise unconscionable? A contract can be unconscionable based on procedure, substance, or both. See Kinkel v. Cingular

Wireless LLC, 223 Ill.2d 1, 20–28 (2006). A contract is procedurally unconscionable “where a term is so difficult to find, read, or understand that the plaintiff cannot fairly be said to have been aware he was agreeing to it, and also takes into account a lack of bargaining power.” Jackson v. Payday Fin., LLC, 764 F.3d 765, 777 (7th Cir. 2014) (quoting Razor v. Hyundai Motor Am., 222 Ill.2d 75 (2006)). Substantive unconscionability refers to terms “which are inordinately one-sided in one party’s favor.” Razor, 222 Ill.2d at 100.

Plaintiffs’ arguments for unconscionability mostly turn on a misunderstanding about what defendants are seeking. Noe and Pruitt are convinced that defendants want to bar class action claims by requiring them to arbitrate on an individual basis, [15] at 11–14, but that’s not the issue here. No class has been certified in this case, and defendants are trying to compel the plaintiffs—Noe and Pruitt—to arbitrate their claims, not to enforce a class action waiver. [7]. Plaintiffs’ other arguments for unconscionability don’t add up.6 The provision isn’t procedurally unconscionable because Noe and Pruitt have not alleged a lack of bargaining power or shown why the provision was difficult to understand. [15] at 11–14. True, the clause is short on

detail, but that doesn’t mean that plaintiffs weren’t aware that they were agreeing to arbitrate issues that might arise with their employer. See Jackson, LLC, 764 F.3d at 781; Schulze & Burch Biscuit Co. v. Tree Top, Inc., 831 F.2d 709, 716 (7th Cir. 1987). Concerning the substance of the provision, Smart may choose whether to arbitrate certain claims, but the agreement does not give it control over the process. Neither the vagueness of the arbitration procedures nor the discretion given to Smart

constitutes terms that are “inordinately one-sided.” Razor, 222 Ill.2d at 100; see Carter v. SSC Odin Operating Co., LLC, 976 N.E.2d 344, 350–53 (2012) (finding an arbitration agreement enforceable where a plaintiff’s promise to arbitrate was not met with a reciprocal promise by a defendant); Morgan v. Bill Kay Chrysler Plymouth, No. 01 C 3871, 2002 WL 31133102, at *4 (N.D. Ill. July 17, 2002) (a similar provision was not unconscionable under Illinois law). The arbitration agreement is not impermissibly vague or unconscionable, and is enforceable.

6 The cases cited by plaintiffs are distinguishable. Unconscionability wasn’t at issue in Deposit Guar. Nat’l Bank, Jackson, Miss. v. Roper, 445 U.S. 326 (1980) or in Carnegie v. Household Int’l, Inc., 376 F.3d 656 (7th Cir. 2004). The question in Kinkel v. Cingular Wireless, LLC was the unconscionability of a class action waiver, which isn’t a factor in this case. 223 Ill.2d 1 (2006). The rule from Wright v. Universal Mar. Serv. Corp., 525 U.S. 70, 80- 81 (1998) is specific to the context of collective bargaining agreements. See Vega v. New Forest Home Cemetery, LLC, 856 F.3d 1130 (7th Cir. 2017). B. The Arbitration Agreement Covers Plaintiffs’ Claims Against Smart

Plaintiffs’ contracts include an enforceable arbitration clause. Do their claims against Smart fall within the scope of that agreement? Noe and Pruitt say no for two reasons: first, because their disputes arise under federal and state statutes, not the employment contracts, [15] at 4–7; second, because plaintiffs are asserting class action claims, and the agreement is silent as to such claims. Id. at 8–9.7 Illinois contract law decides whether the arbitration clause in plaintiffs’ contracts extends to a given dispute. See Gore v. Alltel Commc’ns, LLC, 666 F.3d 1027, 1032 (7th Cir. 2012) (citing Rosenblum v. Travelbyus.com Ltd., 299 F.3d 657, 662 (7th Cir. 2002)). Whether plaintiffs’ statutory claims are arbitrable depends on “the relationship of the [claims] to the subject matter of the arbitration clause,” Gore, 666 F.3d at 1036 (quoting In re Oil Spill by the “Amoco Cadiz” Off the Coast of France

March 16, 1978, 659 F.2d 789, 794 (7th Cir. 1981)), and I must compel arbitration “unless it may be said with positive assurance that the arbitration clause is not susceptible of an interpretation that covers the asserted dispute.” Int’l Bhd. of Elec. Workers Loc. 2150 v. Next Era Energy Point Beach, LLC, 762 F.3d 592, 594 (7th Cir.

7 Plaintiffs also argue that Smart has implicitly waived its right to arbitrate because it has filed suit against Noe and Pruitt in other cases. [15] at 14–16. While a party can waive its right to arbitrate by dragging its feet on the way to arbitration or otherwise “acting inconsistently with the right to arbitrate,” Brickstructures, Inc. v. Coaster Dynamix, Inc., 952 F.3d 887, 891–93 (7th Cir. 2020), defendants have not done so here. That Smart chose to resolve other matters against plaintiffs in court, rather than through arbitration, does not waive its right to arbitrate the claims in this case. Nothing required the company to arbitrate all disputes that arose with Noe and Pruitt. See [7-1]; [7-2]; [7-3]. Smart didn’t drag its feet in this case, either: it sought arbitration in its first response to plaintiffs’ complaint. [6]. Smart has not waived its right to arbitration. 2014) (quoting United Steel, Paper and Forestry, Rubber, Mfg., Energy Allied Indus. And Serv. Workers Intern. Union v. TriMas Corp., 531 F.3d 531, 535 (7th Cir. 2008)). In the case of broad arbitration clauses, courts “presume arbitrability.” Id. (citing AT

& T Techs., Inc. v. Commnc’ns Workers of America, 475 U.S. 643, 649 (1986)). But arbitration is essentially a matter of consent and “a court may order arbitration of a particular dispute only where the court is satisfied that the parties agreed to arbitrate that dispute.” Granite Rock Co. v. Int’l Bhd. of Teamsters, 561 U.S. 287, 296 (2010). The arbitration clause in the contracts covers “any disputes of the Loan Officer arising under this Agreement.” [7-1] ¶ 19(i); [7-2] ¶ 19(i); [7-3] ¶ 19(i). This broad

language does not restrict coverage to contractual claims. See Sweet Dreams Unlimited, Inc. v. Dial-A-Mattress Int’l, Ltd., 1 F.3d 639, 642 (7th Cir. 1993) (Claims that “arise out of” an agreement include “all disputes having their origin or genesis in the contract, whether or not they implicate interpretation or performance of the contract per se.”). It’s true that defendants owed duties to plaintiffs that were independent of their employment agreements. But statutory claims, including those arising under the FLSA and Illinois wage laws, may be subject to an enforceable

arbitration agreement. See Mitsubishi Motors Corp. v. Soler Chrysler–Plymouth, Inc., 473 U.S. 614, 627 (1985) (“[A]bsent ... compelling considerations, the [FAA] itself provides no basis for disfavoring agreements to arbitrate statutory claims.”); Koveleskie v. SBC Cap. Mkts., Inc., 167 F.3d 361, 364 (7th Cir. 1999) (finding employment-related discrimination claims under Title VII arbitrable, and that “[t]he party challenging arbitration has the burden of showing that it is precluded”); Marzano v. Proficio Mortg. Ventures, LLC, 942 F.Supp.2d 781, 788–92 (N.D. Ill. 2013) (FLSA claims were arbitrable based on a broad arbitration agreement).8 What matters here is the relationship between the facts underlying plaintiffs’ claims and

the agreements that they signed. See Kiefer Specialty Flooring, Inc. v. Tarkett, Inc., 174 F.3d 907, 910 (7th Cir. 1999); Gore v. Alltel Commc’ns, LLC, 666 F.3d 1027, 1036 (7th Cir. 2012) (finding an Illinois statutory fraud claim arbitrable under a broad arbitration agreement where the facts underlying the fraud allegation were based on the parties’ contract). Noe and Pruitt signed a broad arbitration clause and their statutory claims are

inextricably linked to the subject matter of the contracts—their employment by Smart. The issues underlying plaintiffs’ statutory claims—the rate and manner of pay, hours worked, and deductions from commissions—are all addressed in the contracts. See [7-1]; [7-2]; [7-3]. Noe and Pruitt’s minimum and overtime wage claims are disputes that arise under their agreement because they concern the wages Smart owed plaintiffs as Smart’s employees. See [1] ¶¶ 40–75. Similarly, their claims under the Illinois Wage Payment Collection Act are arbitrable because they are grounded

on the commission payment scheme created by the employment contracts. See id. ¶¶ 76–82. Noe and Pruitt agreed to arbitrate disputes arising under their

8 Plaintiffs’ reliance on forum selection case law is not helpful because the rules governing the interpretation of forum selection clauses are different than those applicable to arbitration agreements. While it’s true that an arbitration clause is “a specialized forum selection clause,” Jackson v. Payday Fin., LLC, 764 F.3d 765, 774 (7th Cir. 2014), courts assess the coverage of arbitration clauses in light of the FAA’s “liberal federal policy favoring arbitration.” AT & T Mobility LLC v. Concepcion, 563 U.S. 333, 339 (2011) (quoting Moses H. Cone Mem’l Hosp. v. Mercury Constr. Corp., 460 U.S. 1, 24 (1983)). agreements; their claims here center on matters that the contracts clearly addressed, and so this lawsuit against Smart falls within the scope of the arbitration provision and is subject to arbitration.

The precise parameters of that arbitration—the arbitrator, rules, and status of class action claims—remain to be decided. Neither party has moved to arbitrate class claims and so I do not reach that issue. Plaintiffs argue that forcing them to arbitrate their individual disputes with Smart constitutes a “silent class waiver,” [15] at 9, but that’s not accurate.9 Noe and Pruitt cannot maintain this class action in their names while arbitrating with Smart, but defendants have not moved to compel arbitration

on a class-wide basis (or prohibit it). Whether class arbitration is available is a separate question for the court to answer if a party seeks to arbitrate on a class wide basis (or seeks to bar class arbitration as a matter of contract). See Herrington v. Waterstone Mortg. Corp., 907 F.3d 502, 506–11 (7th Cir. 2018). Although plaintiffs assume Smart is trying to stop class arbitration, Smart hasn’t committed itself to that position. The parties have not fully briefed this issue. Noe and Pruitt also make arguments about the procedures of arbitration, but

these questions are not necessarily for me to answer. Again, the parties have not fully addressed whether the contracts’ provision for arbitration at the election of Smart sets a limit on the type of arbitration or if the choice between binding and nonbinding arbitration amounts to a procedural issue, one that “[grows] out of the dispute and

9 The cases plaintiffs cite are not relevant here because they concern whether a contract requires class arbitration. See, e.g., Lamps Plus v. Varela, 139 S. Ct. 1407 (2019). Neither party has moved to arbitrate on a class-wide basis in this case. [bears] on its final disposition” and is presumptively for an arbitrator to decide. See Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp., 559 U.S. 662, 685 (2010) (quoting Howsam v. Dean Witter Reynolds, Inc., 537 U.S. 79, 84 (2002)); Green Tree Fin. Corp.

v. Bazzle, 539 U.S. 444, 452 (2003) (plurality opinion) (finding a question about the “kind of arbitration proceeding the parties agreed to” which did not “concern a state statute or judicial procedures” to be fit for arbitration); Lumbermens Mut. Cas. Co. v. Broadspire Mgmt. Servs., Inc., 623 F.3d 476, 482 (7th Cir. 2010). Or maybe the contract is one that provides no details, leaving me with the authority to supply them under Section 5 of the FAA (if a party asks). See 9 U.S.C. § 5; Schulze & Burch Biscuit

Co. v. Tree Top, Inc., 831 F.2d 709, 716 (7th Cir. 1987). The contract’s reference to litigation after arbitration suggests that the parties expected contested proceedings to follow arbitration, perhaps a sign that binding arbitration was not part of the bargain. But since defendants are not asking to compel a certain type of arbitration, all of these issues are unresolved. The agreement is enforceable, plaintiffs’ claims against Smart fall within the scope of the arbitration clause, and defendants’ motion to compel is granted as to the

claims against Smart. C. The Non-Party Defendants Cannot Compel Arbitration The arbitration clause is enforceable against the parties to the contracts: Noe, Pruitt, and Smart. Non-parties—Richard and Brian Birk, officers of Smart—have also moved to compel arbitration of plaintiffs’ claims against them. [6]. In Illinois, generally only the parties to an arbitration agreement can compel arbitration. See Sosa v. Onfido, Inc., 8 F.4th 631, 639 (7th Cir. 2021); Carter v. SSC Odin Operating Co., LLC, 976 N.E.2d 344, 359 (2012). The Birks say they can compel plaintiffs to arbitrate because Noe and Pruitt allege “substantially independent and concerted

misconduct by both” Smart and the Birks, and, alternatively, because the Birks are the agents of a principal (Smart) that is a party to the arbitration agreement. [7] at 5 (citing Hoffman v. Deloitte & Touche, LLP, 143 F.Supp.2d 995 (N.D. Ill. 2001); Hughes Masonry Co., Inc. v. Greater Clark Cnty. Sch. Bldg. Corp., 659 F.2d 836 (7th Cir. 1981)). “Traditional principles of state law” decide whether the Birks (non-parties) can

enforce the arbitration agreement against plaintiffs. Scheurer v. Fromm Fam. Foods LLC, 863 F.3d 748, 752 (7th Cir. 2017) (citing Arthur Andersen LLP v. Carlisle, 556 U.S. 624, 631 (2009)). Both agency and equitable estoppel are Illinois doctrines under which a non-signatory can enforce an arbitration agreement. See Sosa, 8 F.4th at 639 (citing Ervin v. Nokia, Inc., 349 Ill.App.3d 508 (1st Dist. 2004)). Defendants’ agency argument is undeveloped, and it fails because defendants have not offered evidence that Smart had control and authority over the Birks’ work. See Sosa, 8 F.4th at 641

(“[T]he elements of control and authority are essential to establish agency” in Illinois.). The complaint describes Richard Birk as the president of Smart, [1] ¶ 9, and Brian Birk as vice president, id. ¶ 10, and Richard signed each of the contracts at issue in his official capacity. See [7-1] at 13; [7-2] at 12; [7-3] at 12. But job titles and signatures alone do not show the required elements; without showing control and authority, the Birks cannot qualify for the agency exception. See Chemtool, Inc. v. Lubrication Techs., Inc., 148 F.3d 742, 745 (7th Cir. 1998). Defendants’ estoppel argument also fails. To prove estoppel, defendants

needed to show that Noe and Pruitt induced the Birks to rely to their detriment on statements or conduct made by plaintiffs. See Sosa, 8 F.4th at 641 (citing Ervin, 349 Ill.App.3d 508).10 Plaintiffs’ agreements with Smart did not include any representations that would induce the Birks to rely on the arbitration provision, and defendants have not identified evidence that they detrimentally relied on plaintiffs’ representations (for good reason, given the procedural posture of the case). The Birks

were not parties to the arbitration agreement with Noe and Pruitt and have not shown why they have the right to compel plaintiffs to arbitrate claims against them. The motion to compel is denied as to plaintiffs’ claims against Richard and Brian Birk.

10 The cases cited by defendants do not control. Hoffman v. Deloitte & Touche, LLP, involved a federal standard for estoppel that has not been accepted in Illinois. 143 F.Supp.2d 995 (N.D. Ill. 2001); see Sosa, 8 F.4th at 641–42. Hughes Masonry Co., Inc. v. Greater Clark Cnty. Sch. Bldg. Corp., 659 F.2d 836 (7th Cir. 1981) has been undermined by the United States Supreme Court’s decision in Arthur Andersen. Scheurer v. Fromm Fam. Foods LLC, 863 F.3d 748, 753– 55 (7th Cir. 2017) (citing Arthur Andersen LLP v. Carlisle, 556 U.S. 624 (2009)). Hughes Masonry is also factually distinct: that case involved a party seeking to manipulate the arbitration process to its advantage by selectively avoiding arbitration, but Noe and Pruitt are attempting to avoid individual arbitration altogether, not take advantage of their contractual promises. IV. Conclusion Defendants’ motion to compel arbitration, [6], is granted in part and denied in part. Plaintiffs must arbitrate their claims with Smart and this case is stayed with respect to those claims pending arbitration.!! Smart, Noe, and Pruitt shall file a report on the status of arbitration proceedings on October 12, 2021, and if any party believes additional motion practice is necessary to settle the scope of arbitration, an appropriate motion should be filed by October 12, 2021. Plaintiffs are not compelled to arbitrate their claims against Richard and Brian Birk. The Birks shall file an answer by October 12, 2021.

ENTER:

Manish 8. Shah United States District Judge Date: September 21, 2021

1. The proper course of action when a party seeks to invoke an arbitration clause is to stay the proceedings pending arbitration rather than to dismiss outright. See Tice v. Am. Airlines, Inc., 288 F.3d 313, 318 (7th Cir. 2002); Cont’ Cas. Co. v. Am. Nat. Ins. Co., 417 F.3d 727, 732 n.7 (7th Cir. 2005); 5C Charles Alan Wright et al., Federal Practice and Procedure § 1360 (3d. ed.). 14