Nelson v. Conduent Business Services, LLC

CourtDistrict Court, N.D. Georgia
DecidedSeptember 18, 2020
Docket1:18-cv-00669
StatusUnknown

This text of Nelson v. Conduent Business Services, LLC (Nelson v. Conduent Business Services, LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. Georgia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Nelson v. Conduent Business Services, LLC, (N.D. Ga. 2020).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF GEORGIA ATLANTA DIVISION

RICKY NELSON, on behalf of himself and all others similarly situated, Plaintiff, v. Civil Action No. 1:18-cv-00669-SDG CONDUENT BUSINESS SERVICES LLC d/b/a EPPICARD COMERICA, INC. and COMERICA BANK, Defendants.

OPINION AND ORDER This matter is before the Court on Plaintiff Ricky Nelson’s motion for class certification [ECF 47]. Following a careful review of the record, and with the benefit of oral argument, Nelson’s motion for class certification is DENIED. Additionally, Defendants’ motion for leave to file matters under seal [ECF 53] is GRANTED.1

1 In this Order, the Court refers to some information that the parties filed under seal. The Court does not find that the cited information needs to be sealed, notwithstanding the parties’ confidentiality designations. I. BACKGROUND2 Nelson is an occasional recipient of unemployment benefits from the Georgia Department of Labor (DOL).3 Rather than sending recipients of unemployment benefits physical checks, the DOL distributes funds through the

“EPPICard” program, a public-private partnership between Defendants Conduent Business Services LLC d/b/a Eppicard Comerica, Inc. (Conduent), Comerica Bank (Comerica), and the State of Georgia.4 Unemployment benefits are credited to a Comerica-issued debit card for the recipient’s personal use, which

Conduent services.5 In addition to Georgia, many states across the country have switched to this debit card program to distribute public benefits.6 When a debit card is issued to a recipient, it is accompanied by a standard

form “Terms of Use” agreement that outlines the terms and conditions governing

2 Unless otherwise indicated, the background facts summarized herein are drawn from the well-pleaded allegations in the Complaint. The Court will address the merits underlying Nelson’s allegations to the “extent . . . they are relevant to determining whether the Rule 23 prerequisites for class certification are satisfied.” Amgen Inc. v. Conn. Ret. Plans & Tr. Funds, 568 U.S. 455, 466 (2013). 3 ECF 1, ¶ 1. 4 Id. ¶¶ 14–15. 5 Id. ¶ 18. 6 Id. ¶ 17. its use.7 The Terms of Use contains procedures detailing the process a cardholder must follow if he or she believes the debit card has been lost, stolen, or compromised through unauthorized or fraudulent charges.8 For example, the Georgia version of the Terms of Use informs cardholders of the following

regarding liability from unauthorized or fraudulent charges: Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. . . . If you tell us within two business days, you can lose no more than $50 if someone used your Card or PIN without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. . . . Also, if the written transaction history or other Card transaction information provided to you shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the transmittal of such information, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.9

7 Id. ¶ 19. 8 Id. ¶ 22. 9 Id. ¶ 25. Despite having received unemployment benefits, Nelson alleges he has not used his EPPICard.10 Nelson instead elected to lock his card in his personal safe to allow the benefits to accumulate.11 On July 26, 2017, Nelson discovered $12,506.63 in unauthorized transactions

in his EPPICard account.12 Nelson disputed these charges, all of which occurred between February 18, 2017 and June 5, 2017.13 Conduent’s Fraud Services Department subsequently investigated Nelson’s account for fraudulent activity.14

On September 8, 2017, the Fraud Services Department sent Nelson a letter informing him that they had completed their investigation and could not confirm that fraudulent activity had occurred in his account.15 On September 24, 2017, Nelson sent a letter requesting a secondary review of the allegedly fraudulent

activity.16 On December 11, 2017, the Fraud Services Department sent Nelson a letter indicating that they had reopened the investigation, still could not confirm

10 Id. ¶ 30. 11 Id. 12 Id. ¶¶ 33–35. 13 Id. ¶¶ 33–35, 42. 14 Id. ¶¶ 37–38; ECF 47-20. 15 ECF 1, ¶ 50; ECF 47-23. 16 ECF 1, ¶¶ 56–57; ECF 47-24. that fraudulent activity occurred, and again denied Nelson’s claim for a refund of the unauthorized charges.17 Nelson filed his putative class action Complaint on February 14, 2018, invoking the Court’s jurisdiction under the Class Action Fairness Act (CAFA),

28 U.S.C. § 1332(d).18 Nelson asserts claims for breach of contract/covenant of good faith and fair dealing (Count I); conversion (Count II); unjust enrichment (Count III); and declaratory relief (Count IV).19 Nelson also seeks to represent the

following putative class: All Conduent and Comerica EPPICard®, Way2Go Card®, and GO Program® customers in the United States who, within the applicable statute of limitations preceding the filing of this action to the date of class certification, reported fraudulent charges on their accounts and were denied a refund of such charges in violation of Defendants’ Terms of Use (the “Class”).20

17 ECF 1, ¶ 58; ECF 47-25. 18 ECF 1. 19 Id. 20 ECF 67. In the Complaint, Nelson defined the proposed class as all customers who incurred fraudulent charges on their accounts and were denied refunds [ECF 1, ¶ 78]. Nelson’s proposed amendment, which Nelson requested and the Court granted during oral argument on the instant motion, substitutes the terms “incurred” for “reported.” [ECF 67.] See Prado’Steiman ex rel. Prado v. Bush, 221 F.3d 1266, 1273 (11th Cir. 2000) (“Rule 23(c)(1) specifically empowers district courts to alter or amend class certification orders at any time prior to a decision on the merits.”). In support of his class allegations, Nelson asserts that Defendants violated their obligations in the Terms of Use agreement issued to each putative class member.21 Nelson alleges that Defendants engaged in a pattern of “sham investigations” of fraudulent charges and refused to refund unauthorized or fraudulent charges to

recipients.22 On July 13, 2018, the Court granted in part and denied in part Defendants’ motion to dismiss.23 The Court dismissed Nelson’s claims for conversion, unjust

enrichment, and declaratory judgment, but permitted the remainder of Nelson’s claims—including his putative class claims—to proceed.24 On November 26, 2019, Nelson filed the instant motion for class certification pursuant to Federal Rule of Civil Procedure 23(b)(3).25 Defendants filed their response in opposition to class

certification on January 16, 2020.26 Nelson filed his reply on February 13, 2020.27 The Court held oral argument on Nelson’s motion on July 23, 2020.

21 ECF 1, ¶ 26. 22 Id. ¶ 27. 23 ECF 16. 24 Id. 25 ECF 47. 26 ECF 51. 27 ECF 56. II. LEGAL STANDARD A party seeking class certification must satisfy Federal Rule of Civil Procedure 23. Compliance with Rule 23 demands a higher measure of proof than the general federal pleading standard. Wal-Mart Stores, Inc. v. Dukes, 564 U.S. 338,

350 (2011). To certify a class, the party must “affirmatively demonstrate [its] compliance with the Rule.” Id.

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Nelson v. Conduent Business Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/nelson-v-conduent-business-services-llc-gand-2020.