HAINES, Bankruptcy Judge.
Neal Mitchell Associates (“NMA”) appeals the bankruptcy court’s order disallowing its claim. Because we conclude that the court abused its discretion when it sustained the trustee’s objection to NMA’s claim without a hearing, we vacate the order and remand for further proceedings.
Background
NMA worked for the debtor, The Lambeth Corporation (“Lambeth”) as a consultant during the second half of 1990 and early 1991. In February of 1991 NMA commenced a state court action to recover $86,-500 allegedly due it for services rendered. A writ of attachment issued and was recorded as a lien on Lambeth’s real estate.
Lambeth filed for Chapter 11 protection in late winter of 1992. Its Chapter 11 schedules listed NMA as holder of a disputed $350,000 claim ($115,000 disclosed as secured). About a year later it converted to Chapter 7. NMA filed a proof of claim for $126,248.69, asserting that the claim was secured to the extent of $86,500.
The Chapter 7 trustee objected to NMA’s claim in March of 1997.
The bankruptcy court convened a status conference on April 16, 1997, and issued an order setting a hearing on the objection to claim for September 11, 1997. The order required the trustee to amend his objection to NMA’s claim
on or
before August 15. NMA was given until August 27 to respond. The parties complied.
On September 11, 1997, the court commenced an evidentiary hearing on the objection. Following brief testimony by a single witness, counsel and the court discussed the nature of the claim dispute at length. Although the trustee sought disallowance or reduction of a substantial portion of the claim, he expressly recommended that NMA’s secured claim be allowed in the amount of $32,225, (Tr. at 28, 32), and conceded that it might not be worth his while to challenge $29,000.00 of NMA’s unsecured claim. (Tr. at 34.)
The judge described the trustee’s objection as “very difficult to understand,” even “incomprehensible,” (Tr. at 36, 53, 56), and expressed “frustration at an inability to quite understand” the calculations underlying the dispute. (Tr. at 39.) She opined that the trustee’s initial objection to NMA’s claim “didn’t pass statutory muster,” (Tr. at 45), and questioned whether the amended objection accomplished anything more. (Tr. at 36.) The judge concluded that the objection was not sufficient to shift the burden of proof to NMA, but also expressed some concern over the sufficiency of NMA’s proof of claim. (Tr. at 46, 53, 55.)
Finally, the colloquy ended with the judge remarking:
Court: Okay, let’s do this. All right, let’s do this: You’re (NMA) going to file an amended proof of claim____
And you’ll compute out precisely how you — you’ll give me all the back-up documentation with respect to the summary that you’ve given me in this bill review, okay?
... So for example, let’s just take it so we make sure we don’t go through this, you know, again. Let’s take, for example, just to pick something out, the September bill dated September 23, 1990[,] in the amount of $21,250. What I want to do is I want to see attached a tab, whatever it is, you know, “X” number of hours worked times “Y” rate. And if, in fact, some of that $21,250 includes amounts that you say you paid to other people, then I want to see the back-up documentation of that. I want to see the canceled check. I want to see the agreement with the subcontractor, whoever it is. And then you’ll give me all of that____
... So, [the attorney for NMA is] basically going to start from scratch. You’re going to file a secured claim for $86,500 and an unsecured claim in the amount of “X,” and you’re going to explain to me how you got to each of those numbers. Is there any dispute with respect to the validity of the attachment?
Attorney for Trustee: No, they — -I [have] conceded that the attachment was recorded.
Court: And is there any dispute that the money that you have in hand is all col-lat — is all subject to that attachment?
Attorney for Trustee: No____
The Court: Okay____ I am ordering the claimant to file an amended proof of claim by — I’ll give you a week....
And you have to serve it on the Trustee and Trustee’s counsel, and the deadline for doing that is September 18th at four p.m.[.] Then if the Trustee wants to file an amended objection, he’s got to do that by a date certain____
... [T]he Trustee’s amended objection— no, it won’t be an amended objection be
cause this is a new plan [sic]. It’ll be the Trustee’s objection by September 25th at four p.m.. If no objection is filed, the claim will be allowed. Assuming there is an objection, I’ll set a hearing date as soon thereafter as I can fit it and we’ll go from there so that we can resolve the issue once and for all....
So hopefully when we get all the paperwork together, we can sit down and read them together. Good. Thank you.
(Tr. at 57-63.)
Again, both parties filed the required documents within the dictated time.
NMA filed a fifty-two page amended proof of claim, appending affidavits, the contract, its original proof of claim, the state court complaint and motion for attachment, six invoices from July through December 1991 billed at per-day rates, receipts for expenses, correspondence requesting payment, correspondence and a memorandum regarding a potential buy-out of the Debtor, and a summary (with graphs) of its pre-bankruptcy billings. Although extensive, the amended proof of claim did not include every item detailed in the court’s September 8 instructions.
The trustee’s response raised three issues: (1) services were billed on a daily rate as opposed to the hourly rates provided for by contract; (2) NMA billed $10,500 for a subcontractor retained without the debtor’s consent and from whom the debtor received no work product; and (3) a substantial portion of the unsecured claim was for work performed after NMA had acknowledged it was no longer working for Lambeth. The trustee sought disallowance of the portion of NMA’s secured claim attributed to the subcontractor’s work and disallowance of its unsecured claim for post-contractual work, but stated that he did “not recommend the denial of the remaining claim in full as there is clear evidence of the work performed by the claimant.” However, he urged that his objection successfully shifted the burden back to NMA to “establish the specific time incurred [sic] providing services which will justify some payment to him.”
As promised, the court calendared a hearing for December 4, 1997, and noticed it through the clerk’s office in a
pro-forma
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HAINES, Bankruptcy Judge.
Neal Mitchell Associates (“NMA”) appeals the bankruptcy court’s order disallowing its claim. Because we conclude that the court abused its discretion when it sustained the trustee’s objection to NMA’s claim without a hearing, we vacate the order and remand for further proceedings.
Background
NMA worked for the debtor, The Lambeth Corporation (“Lambeth”) as a consultant during the second half of 1990 and early 1991. In February of 1991 NMA commenced a state court action to recover $86,-500 allegedly due it for services rendered. A writ of attachment issued and was recorded as a lien on Lambeth’s real estate.
Lambeth filed for Chapter 11 protection in late winter of 1992. Its Chapter 11 schedules listed NMA as holder of a disputed $350,000 claim ($115,000 disclosed as secured). About a year later it converted to Chapter 7. NMA filed a proof of claim for $126,248.69, asserting that the claim was secured to the extent of $86,500.
The Chapter 7 trustee objected to NMA’s claim in March of 1997.
The bankruptcy court convened a status conference on April 16, 1997, and issued an order setting a hearing on the objection to claim for September 11, 1997. The order required the trustee to amend his objection to NMA’s claim
on or
before August 15. NMA was given until August 27 to respond. The parties complied.
On September 11, 1997, the court commenced an evidentiary hearing on the objection. Following brief testimony by a single witness, counsel and the court discussed the nature of the claim dispute at length. Although the trustee sought disallowance or reduction of a substantial portion of the claim, he expressly recommended that NMA’s secured claim be allowed in the amount of $32,225, (Tr. at 28, 32), and conceded that it might not be worth his while to challenge $29,000.00 of NMA’s unsecured claim. (Tr. at 34.)
The judge described the trustee’s objection as “very difficult to understand,” even “incomprehensible,” (Tr. at 36, 53, 56), and expressed “frustration at an inability to quite understand” the calculations underlying the dispute. (Tr. at 39.) She opined that the trustee’s initial objection to NMA’s claim “didn’t pass statutory muster,” (Tr. at 45), and questioned whether the amended objection accomplished anything more. (Tr. at 36.) The judge concluded that the objection was not sufficient to shift the burden of proof to NMA, but also expressed some concern over the sufficiency of NMA’s proof of claim. (Tr. at 46, 53, 55.)
Finally, the colloquy ended with the judge remarking:
Court: Okay, let’s do this. All right, let’s do this: You’re (NMA) going to file an amended proof of claim____
And you’ll compute out precisely how you — you’ll give me all the back-up documentation with respect to the summary that you’ve given me in this bill review, okay?
... So for example, let’s just take it so we make sure we don’t go through this, you know, again. Let’s take, for example, just to pick something out, the September bill dated September 23, 1990[,] in the amount of $21,250. What I want to do is I want to see attached a tab, whatever it is, you know, “X” number of hours worked times “Y” rate. And if, in fact, some of that $21,250 includes amounts that you say you paid to other people, then I want to see the back-up documentation of that. I want to see the canceled check. I want to see the agreement with the subcontractor, whoever it is. And then you’ll give me all of that____
... So, [the attorney for NMA is] basically going to start from scratch. You’re going to file a secured claim for $86,500 and an unsecured claim in the amount of “X,” and you’re going to explain to me how you got to each of those numbers. Is there any dispute with respect to the validity of the attachment?
Attorney for Trustee: No, they — -I [have] conceded that the attachment was recorded.
Court: And is there any dispute that the money that you have in hand is all col-lat — is all subject to that attachment?
Attorney for Trustee: No____
The Court: Okay____ I am ordering the claimant to file an amended proof of claim by — I’ll give you a week....
And you have to serve it on the Trustee and Trustee’s counsel, and the deadline for doing that is September 18th at four p.m.[.] Then if the Trustee wants to file an amended objection, he’s got to do that by a date certain____
... [T]he Trustee’s amended objection— no, it won’t be an amended objection be
cause this is a new plan [sic]. It’ll be the Trustee’s objection by September 25th at four p.m.. If no objection is filed, the claim will be allowed. Assuming there is an objection, I’ll set a hearing date as soon thereafter as I can fit it and we’ll go from there so that we can resolve the issue once and for all....
So hopefully when we get all the paperwork together, we can sit down and read them together. Good. Thank you.
(Tr. at 57-63.)
Again, both parties filed the required documents within the dictated time.
NMA filed a fifty-two page amended proof of claim, appending affidavits, the contract, its original proof of claim, the state court complaint and motion for attachment, six invoices from July through December 1991 billed at per-day rates, receipts for expenses, correspondence requesting payment, correspondence and a memorandum regarding a potential buy-out of the Debtor, and a summary (with graphs) of its pre-bankruptcy billings. Although extensive, the amended proof of claim did not include every item detailed in the court’s September 8 instructions.
The trustee’s response raised three issues: (1) services were billed on a daily rate as opposed to the hourly rates provided for by contract; (2) NMA billed $10,500 for a subcontractor retained without the debtor’s consent and from whom the debtor received no work product; and (3) a substantial portion of the unsecured claim was for work performed after NMA had acknowledged it was no longer working for Lambeth. The trustee sought disallowance of the portion of NMA’s secured claim attributed to the subcontractor’s work and disallowance of its unsecured claim for post-contractual work, but stated that he did “not recommend the denial of the remaining claim in full as there is clear evidence of the work performed by the claimant.” However, he urged that his objection successfully shifted the burden back to NMA to “establish the specific time incurred [sic] providing services which will justify some payment to him.”
As promised, the court calendared a hearing for December 4, 1997, and noticed it through the clerk’s office in a
pro-forma
“Notice of Nonevidentiary Hearing and Response Deadline” on “Chapter 7 Trustee’s Objection to Amended Proof of Claim.” The notice, issued by a deputy clerk, set an objeetion/response deadline of November 24, 1997. It included the following, standard proviso:
The above hearing shall be nonevidentia-ry. If in the course of the nonevidentiary hearing, the court determines the existence of a disputed and material issue of fact, the court will schedule a further evi-dentiary hearing.
If no objection or response is timely filed, the court, in its discretion, may cancel the hearing and rule on the motion without a hearing or further notice. (See MLRB 9013 — 1(f)).
NMA’s counsel arrived at the courthouse on the morning of December 4, 1994, ready to put on evidence. He was, however, unaware that on December 2, 1997, the judge had endorsed a margin order on the trustee’s objection to NMA’s amended proof of claim:
No response filed timely. Therefore the objection is sustained and the claim of Neal Mitchell Assocs. is disallowed. The 12/4/97 hearing is unnecessary and is canceled.
NMA filed its notice of appeal on December 15,1997.
Arguments on Appeal
NMA asserts that the bankruptcy court abused its discretion by summarily sustaining the trustee’s objection to its amended claim. Consistent with the court’s direction at the September hearing, NMA understood that a continued hearing would be scheduled if, after it filed its amended claim, the trustee filed a timely objection. In NMA’s view, after filing its amended claim, no further written submission on its part would be necessary.
Although the clerk’s notice for the December hearing did not align with the court’s instructions, NMA assumed that the notice issued for the purpose of setting a hearing date. It disregarded the notice’s form requirement that it should file yet another pleading or risk disallowance of its claim because, simply put, those requirements were at odds with the court’s express instructions.
NMA further contends that, in light of its consistent, timely efforts to press its claim during the entire course of Lambeth’s bankruptcy, the court’s ruling affronts equity. Moreover, it stresses that the trustee was not even asking that NMA’s claim be disallowed
in toto.
Thus, in NMA’s view, the inequity is compound: the court’s order granted relief beyond that requested by the trustee.
In response, the trustee relies on the hearing notice’s explicit terms. He asserts that if
counsel for NMA found the notice ambiguous, he should have complied with it or sought clarification from the court. After all, he argues, the court had instructed NMA to start “from scratch” in revising its proof of claim. Further, intimating that NMA’s failure to seek reconsideration in the bankruptcy court somehow impairs its rights on appeal, the trustee argues that NMA had every opportunity to do so below. Disputing NMA’s contention that equity favors its position, he characterizes NMA’s pursuit of its claim as revealing a “pattern of casual compliance with court ordered requests and deadlines.”
Jurisdiction and Standard of Review
Jurisdiction
We have jurisdiction over this appeal pursuant to 28 U.S.C. § 158(b). An order on an objection to claim is a final order.
See e.g., United States v. Hillsborough Holdings Corp. (In re Hillsborough Holdings Corp.),
116 F.3d 1391, 1393-94 (11th Cir.1997);
Anderson v. Mouradick (In re Mouradick),
13 F.3d 326, 326 (9th Cir.1994);
Adams v. Coveney (In re Coveney),
217 B.R. 362, 363 (D.Mass.1998);
Ashford v. Consolidated Pioneer Mortgage (In re Consolidated Pioneer Mortgage),
178 B.R. 222, 224 (9th Cir. BAP 1995).
See also In re Saco Local Dev. Corp.,
711 F.2d 441 (1st Cir.1983) (order determining claim priority is final order for purposes of appeal).
Standard of Review
The bankruptcy court’s order disallowing NMA’s claim is premised on NMA’s procedural default.
Its entry was an exercise of the court’s general equitable powers. Accordingly, we review for an abuse of discretion.
See United States v. Kiester,
182 B.R. 52, 53 (M.D.Fla.1995) (reversing order disallowing claim as abuse of discretion on account of inadequate notice and hearing opportunity);
In re Zeitler,
221 B.R. at 937 (reviewing default judgment entered for nonappearance at trial for abuse of discretion);
In re Nunez,
196 B.R. at 155 (orders avoiding hens and denying reconsideration reviewed for abuse of discretion);
see cf. United States v. Berger (In re Tanaka Bros. Farms, Inc.),
36 F.3d 996, 998 (10th Cir.1994) (review of order disallowing amended proof of claim);
Halverson v. Estate of Cameron (In re Mathiason),
16 F.3d 234, 239 (8th Cir.1994) (reviewing refusal to reconsider order determining extent of secured claim);
United States v. Kolstad (In re Kolstad),
928 F.2d 171, 173 (5th Cir.1991); (reviewing order permitting amendment to proof of claim);
Employment Sec. Div. v. W.F. Hurley, Inc. (In re W.F. Hurley, Inc.),
612 F.2d 392, 395 (8th Cir.1980) (reviewing denial of motions for reconsideration of claim);
Liddle v. Drexel Burnham Lambert Group, Inc. (In re Drexel Burnham Lambert Group Inc.),
159 B.R. 420, 424 (S.D.N.Y.1993) (reviewing order denying creditor’s motion to amend its claim and to amend judgment).
The bankruptcy court’s discretion is “broad,” but it is “not absolute.”
See Independent Oil & Chem. Workers of Quincy, Inc. v. Procter & Gamble Mfg. Co.,
864 F.2d 927, 929 (1st Cir.1988);
accord In re Zeitler,
221 B.R. at 937 (BAP panel quoting
Independent Oil & Chem. Workers of Quincy, Inc.); see also Aggarwal v. Ponce School of Med.,
745 F.2d 723, 727 (1st Cir.1984) (“The cask which encases a judge’s discretion, though commodious, can be shattered when a reviewing tribunal is persuaded that the trial court misconceived or misapplied the law, or misconstrued its own rules.”). It abused its discretion if it ignored “a material factor deserving significant weight,” relied upon “an improper factor,” or made “a serious mistake in weighing” proper factors.
Independent Oil & Chem. Workers of Quincy, Inc.,
864 F.2d at 929.
See also In re Zeitler,
221 B.R. at 937 (quoting
Independent Oil & Chem. Workers of Quincy, Inc.).
Discussion
We may first reject the suggestion that NMA was obligated under the rules to move the court below for reconsideration pri- or to filing this appeal. Bankruptcy Code § 502(j) provides that an order on an objection to claim
“may
be reconsidered for cause,” and
“may
be allowed or disallowed according to the equities of the case.” § 502(j) (emphasis added). Federal Rule of Bankruptcy Procedure 3008 provides: “A party in interest
may
move for reconsideration of an order allowing or disallowing a claim against the estate. The court after a hearing on notice shall enter an appropriate order.” Fed.R.Bankr.P. 3008 (emphasis added). A motion for reconsideration pursuant to § 502(j) and Rule 3008 may be appropriate, or even preferable in many cases, but it is not a prerequisite to appellate review.
We next turn to NMA’s central contention. Our review is not based on the substantive criteria for allowing or disallowing claims under § 502 because the court did not rule on the substance of NMA’s claim. To determine whether the bankruptcy court abused its discretion, we must consider whether the order disallowing NMA’s claim
would
have withstood a motion for reconsideration or a motion for relief from judgment. NMA’s appeal calls forth the same procedural fairness considerations pertinent to motions brought under Federal Rules of Civil Procedure 59 and 60(b).
See
Fed.R.Bankr.P. 9023, 9024;
In re Nunez,
196 B.R. at 155-57 (abuse of discretion review of order granting motion without hearing and order denying reconsideration).
Motions for reconsideration are reviewed either under the “excusable neglect” or the “good cause” standard. Federal Rule of Civil Procedure 60(b) provides that “the court may relieve a party or a party’s legal representative from a final judgment, order, or proceeding,” “[o]n motion and upon such terms as are just,” upon a finding of “mistake, inadvertence, surprise, or excusable neglect.” Fed.R.Civ.P. 60(b). Applying the standard most favorable to the trustee’s position, “excusable neglect,”
we conclude that
the order denying NMA’s claim should be vacated.
Our conclusion follows application of the five-point excusable neglect formulation articulated by the Supreme Court in
Pioneer Investment Services Co. v. Brunswick Associates Ltd.,
507 U.S. 380, 387-397, 113 S.Ct. 1489, 123 L.Ed.2d 74 (1993). Stating that the determination of whether or not neglect is excusable “is at bottom an equitable one,” dependent on the “circumstances surrounding the party’s omission,”
id.
at 395, 113 S.Ct. 1489, the Court identified the following five factors to advance the analysis:
the danger of prejudice to the debtor, the length of the delay and its potential impact on judicial proceedings, the reason for the delay, including whether it was within the reasonable control of the movant, and whether the movant acted in good faith.
Id.
See also In re Nunez,
196 B.R. at 157 (applying the
Pioneer Investment Services
test for excusable neglect in an abuse of discretion review of order voiding a lien and denying a motion for reconsideration).
Pioneer Investment Services
recognized that the contours of the “excusable neglect” analysis depend on the context of the procedural lapse. Accordingly, we conduct our review with an eye to the excusable neglect factors articulated by the Third Circuit in
Consolidated Freightways Corp. of Delaware v. Larson,
827 F.2d 916 (3d Cir.1987).
Larson,
applying Federal Rule of Appellate Procedure 4(a)(5), reviewed a party’s inadvertent noneompliance with the rules in terms of excusable neglect.
Larson
resonates with the case before us because NMA has professed inadvertent, rather than negligent, noncompliance with the hearing notice’s response deadline. The
Larson
factors are:
(1) whether inadvertence reflects professional incompetence such as ignorance of
the rules of procedure; (2) whether the asserted inadvertence reflects an easily manufactured excuse incapable of verification by the court; (3) whether the tardiness results from counsel’s failure to provide for a readily foreseeable consequence; (4) whether the inadvertence reflects a complete lack of diligence; or (5) whether the court is satisfied that the inadvertence resulted despite counsel’s substantial good faith efforts toward compliance.
Id.
at 919 (citations omitted).
See also In re Tygart Indus.,
139 B.R. at 146-47 (quoting
Larson
and identifying its standard for review of Fed.R.App.P. 4(a)(5) motion to extend time for filing an appeal as more exacting than required under 60(b)).
In the case before us, the “reason” for NMA’s failure to file a further written response to the trustee’s objection supports its appeal.
Pioneer Inv. Servs.,
507 U.S. at 395. NMA’s counsel was understandably misled by contradictions between the court’s express directions concerning the filings required to trigger further hearings and the
pro forma
response requirements outlined in the subsequently-issued notice of hearing. In September the court told the parties that there would be a continued evidentiary hearing if NMA filed an amended proof of claim and if the trustee objected to it. Those steps were taken, yet notice issued for a nonevi-dentiary hearing and provided that a further evidentiary hearing would be scheduled only if “the court determines the existence of a disputed and material issue of fact.” Moreover, the notice included a procedural trap door jeopardizing NMA’s right to any further hearing at all if it did not file yet another pleading. Given the history of the dispute, the sequence of filings, and the court’s instructions, NMA’s conduct amounted to, at worst, an understandable, inadvertent, excusable mistake. NMA’s oversight, if it can fairly be called one, does not reflect “professional incompetence” or “counsel’s failure to provide for a readily foreseeable consequence.”
Larson,
827 F.2d at 919.
The trustee was not “prejudiced” within the meaning of
Pioneer Investment Services
by NMA’s failure to file a response.
Pioneer Inv. Servs.,
507 U.S. at 395, 113 S.Ct. 1489. Again, given the history of the dispute, prior hearings, and the multiple filings, the trustee was well informed of NMA’s position. One might well ask how one more pre-hearing filing by NMA could possibly have assisted in resolving the claims dispute. The fact that our decision to vacate the court’s order disallowing NMA’s claim
in toto
threatens the windfall the order bestowed upon the estate is irrelevant to our inquiry.
We note, as well, that NMA’s default was short lived and that it quickly appealed disal-lowance of its claim. The fact that proceedings below have been delayed is attributable primarily to entry of an order (on account of a perceived procedural default), without attention to the instructions expressly given the parties at the September 8 hearing.
NMA’s diligence in pursuing its claim demonstrates that its failure to respond to the
hearing notice was not for want of “good faith.”
Pioneer Inv. Servs.,
507 U.S. at 395, 113 S.Ct. 1489;
Larson,
827 F.2d at 919. Its silence in the face of the hearing notice’s response deadline was completely understandable. The trustee’s assertion that NMA has exhibited only “casual compliance” with court orders is not borne out by the record. Rather than reflecting “a complete lack of diligence,”
Larson, 827
F.2d at 919, NMA’s “default” “resulted despite counsel’s substantial good faith efforts towards compliance.”
Id.
Its explanation is hardly “an easily manufactured excuse incapable of verification by the court.”
Id.
Conclusion
Although our excusable neglect inquiry has focused on NMA’s conduct, it leads us to conclude that the bankruptcy court abused its discretion. This is so because it entered its order sustaining the trustee’s objection and disallowing NMA’s claim in the context of conflicting instructions and without close attention to the dispute’s history.
The December 2, 1997, order sustaining the trustee’s objection and disallowing NMA’s claim is VACATED. We REMAND for further proceedings consistent with this opinion.