Narbut v. Manulife Financial Corporation

CourtDistrict Court, D. Massachusetts
DecidedJuly 1, 2020
Docket1:17-cv-10639
StatusUnknown

This text of Narbut v. Manulife Financial Corporation (Narbut v. Manulife Financial Corporation) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Narbut v. Manulife Financial Corporation, (D. Mass. 2020).

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF MASSACHUSETTS

PAULA NARBUT, * * Plaintiff, * * v. * * Civil Action No. 1:17-cv-10639-ADB MANULIFE FINANCIAL CORPORATION, * * Defendant. * * *

MEMORANDUM AND ORDER ON DEFENDANT’S MOTION TO DISMISS AND PLAINTIFF’S CROSS MOTION TO ADJUDGE SERVICE PERFECTED OR GRANT AN EXTENSION OF TIME TO PERFECT SERVICE

BURROUGHS, D.J. On April 14, 2017, Plaintiff Paula Narbut (“Plaintiff”) filed a complaint alleging negligence against Manulife Financial Corporation (“Defendant”), which is headquartered in Ontario, Canada. [ECF No. 1 ¶¶ 20–27 (“Compl.”)]. The Court granted Plaintiff extensions to effect proper service on Defendant on November 21, 2018, [ECF No. 5], May 28, 2019, [ECF No. 7], and, most recently, on September 4, 2019, [ECF No. 11]. Currently before the Court is Defendant’s motion to dismiss for insufficient service of process, [ECF No. 14], and Plaintiff’s cross motion to adjudge service perfected or extend time to perfect service, [ECF No. 19]. For the reasons set forth below, Defendant’s motion, [ECF No. 14], is DENIED and Plaintiff’s cross motion, [ECF No. 19], is GRANTED in part and DENIED in part. I. BACKGROUND A. Factual Background For purposes of this Order, the relevant facts are drawn from Plaintiff’s complaint, [Compl.], and viewed in the light most favorable to Plaintiff. See Ruivo v. Wells Fargo Bank, N.A., 766 F.3d 87, 90 (1st Cir. 2014) (citations omitted). In addition, “[w]hen faced with a Rule 12(b)(5) motion for insufficiency of process, this [C]ourt may ‘look beyond the pleadings and may consider affidavits and other documents to determine whether process was properly served.’” Afrasiabia v. Awad, No. 14-cv-10239, 2015 U.S. Dist. LEXIS 132092, at *28 (D.

Mass. Sep. 14, 2015) (quoting Morse v. Mass. Exec. Office of Pub. Safety, No. 12-cv-40160, 2013 U.S. Dist. LEXIS 48938, at *1 (D. Mass. Apr. 4, 2013)). On April 15, 2014, Plaintiff was walking through the lobby of a building owned by Defendant. [Compl. ¶¶ 13–14]. The lobby floor was wet with rain and Plaintiff slipped, fracturing her left arm and injuring her lower back. [Id. ¶¶ 15–17]. As a result of the injury to her arm, Plaintiff’s doctors advised surgery. [Id. ¶ 18]. Plaintiff claims that Defendant failed to remedy the wet floors or to warn her of the dangerous conditions caused by the wet floors in violation of Defendant’s duties “to maintain [the lobby] in a reasonably safe condition” and to warn her of any dangers on the premises. [Id. at ¶¶ 21–22]. Plaintiff maintains that her injuries were the direct and proximate result of Defendant’s negligence. [Id. at ¶ 26].

B. Procedural Background On April 14, 2017, Plaintiff filed her complaint alleging one count of negligence against Defendant. [Compl. ¶ 20–27]. Plaintiff sent a letter to Defendant’s General Counsel James Gallagher (“Gallagher”) in Boston, Massachusetts on July 24, 2017, asking him to waive service, but the letter was returned as undeliverable. [ECF No. 19-1 at 2–3]. Plaintiff then sent the same request to Gallagher at a Toronto, Ontario address on August 9, 2017, and to Defendant’s legal counsel, Edwin Landers (“Landers”), in Boston, Massachusetts on September 20, 2017, both of which went unanswered. [ECF Nos. 19-2, 19-3]. Because Defendant did not respond to Plaintiff’s requests for waiver of service, on October 17, 2017 Plaintiff engaged Stamped Services, Inc. (“Stamped”), a process server in Toronto, Ontario, to effect service on “Michael Doughty [President and CEO of Manulife Canada] or Authorized Manulife Agent.” [ECF No. 19-4 at 2]. On November 21, 2017, Stamped notified Plaintiff via e-mail that they had successfully served a law clerk at Defendant’s Toronto office. [ECF No. 19-5 at 18]. Despite

following up with Stamped each month thereafter, Plaintiff was unable to obtain proof of service. [ECF No. 4-1 at 1 (affidavit of Ryan T. Allen, counsel for Plaintiff, attesting to monthly follow up with Stamped)]. On May 1, 2018, Plaintiff sought an extension of time to perfect service, [ECF No. 4], which the Court granted on November 21, 2018, [ECF No. 5]. On December 4, 2018, Plaintiff contacted Landers again, this time by e-mail, again asking Defendant to waive service, but Landers replied the following day stating, “I do not have authority to waive service.” [ECF No. 19-3 at 2–3]. On December 18, 2018, Plaintiff engaged a different process server, Dominion Process Servers (“Dominion”), once again attempting to effect service on “Michael Doughty or Authorized Manulife Agent.” [ECF No. 10-1 at 7]. Plaintiff then sought an additional extension

of time to perfect service, [ECF No. 6], which the Court granted on May 28, 2019, [ECF No. 7]. After many delays, Plaintiff determined that Dominion was a “scam outfit” and once again engaged Stamped to perfect service. [ECF No. 19 at 3]. Due to continuing difficulties with Stamped, on August 23, 2019 Plaintiff requested a further extension of time within which to serve Defendant, [ECF No. 10], and the Court granted another extension until October 22, 2019, [ECF No. 11]. On September 23, 2019, Plaintiff engaged the Ministry of the Attorney General in Ontario (“the Ministry”) to effect service on “Michael Doughty or Authorized Manulife Agent.” [ECF No 19-7 at 2]. Shortly thereafter, on October 9, 2019, the Ministry served a senior legal assistant at Defendant’s Toronto office. [ECF No. 19-9 at 3]. On October 23, 2019, the Ministry notified Plaintiff that it had completed service, [ECF No 19-8 at 2], and Plaintiff filed an acknowledgement of service with the Court that same day, [ECF No. 12]. On October 30, 2019, Defendant moved to dismiss for insufficient process and

insufficient service of process. [ECF No. 14]. Plaintiff failed to timely respond to Defendant’s motion and on November 21, 2019, the Court ordered Plaintiff to show cause why her complaint should not be dismissed for the reasons articulated in Defendant’s motion. [ECF No. 18]. On December 4, 2019, in response to the Court’s Order, Plaintiff filed an opposition to the motion to dismiss with a cross motion requesting that the Court either deem service perfected or grant an extension of time to perfect service. [ECF No. 19]. Defendant then filed a reply. [ECF No. 20]. II. Legal Standard “Before a federal court may exercise personal jurisdiction over a defendant, the procedural requirements of service of process must be satisfied.” Cichocki v. Mass. Bay Cmty. Coll., 174 F. Supp. 3d 572, 575 (D. Mass. 2016) (quoting Aly v. Mohegan Council-Boy Scouts

of Am., No. 08-cv-40099, 2009 WL 3299951, at *1 (D. Mass. Apr. 20, 2009)). “A party filing a motion to dismiss pursuant to Federal Rule of Civil Procedure 12(b)(5) ‘is essentially contesting the manner in which process of service was performed.’” Egan v. Polanowicz, No. 13-cv-40092, 2014 WL 5475078, at *3 (D. Mass. Oct. 24, 2014) (quoting Ramirez de Arellano v. Colloides Naturels Int’l, 236 F.R.D. 83, 85 (D.P.R. 2006)). “Where . . . ‘the sufficiency of process is challenged under Rule 12(b)(5), . . . [the] plaintiff bears the burden of proving proper service.’” Cichocki, 174 F. Supp. 3d at 575 (quoting Aly, 2009 WL 3299951, at *2); see also Connolly v. Shaw’s Supermarkets, Inc., 355 F. Supp. 3d 9, 14 (D. Mass. 2018) (“Once adequately challenged, the burden shifts to plaintiff to show service was proper.” (citing Rivera- Lopez v. Municipality of Dorado, 979 F.2d 885, 887 (1st Cir. 1992))). III.

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