Mullin v. Capital One Services, LLC

CourtDistrict Court, E.D. Virginia
DecidedSeptember 26, 2025
Docket3:24-cv-00816
StatusUnknown

This text of Mullin v. Capital One Services, LLC (Mullin v. Capital One Services, LLC) is published on Counsel Stack Legal Research, covering District Court, E.D. Virginia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Mullin v. Capital One Services, LLC, (E.D. Va. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA Richmond Division EILEEN MULLIN, and SOPHA GUTHRIE, Plaintiffs, v. _ Civil Action No. 3:24-cv-00816 CAPITAL ONE SERVICES, LLC Defendant. MEMORANDUM OPINION This matter comes before the Court on Defendant Capital One Services, LLC’s (“Capital One”) Motion to Dismiss and/or Strike Plaintiffs’ First Amended Complaint (the “Motion to Dismiss” or “Motion”).! (ECF No. 23.) Plaintiffs Eileen Mullin and Sopha Guthrie responded in opposition to the Motion, (ECF No. 30), and Capital One replied, (ECF No. 31). The matter is ripe for disposition. The Court dispenses with oral argument because the materials before it adequately present the facts and legal contentions, and argument would not aid in the decisional process. For the reasons articulated below, the Court will deny Capital One’s Motion to Dismiss and/or Strike. (ECF No. 23.)

' The Court employs the pagination assigned by the CM/ECF docketing system.

I. Factual and Procedural Background A. Factual Background” This lawsuit arises from Capital One’s alleged violation of the Fair Labor Standards Act of 1938, as amended, 29 U.S.C. § 201, et seq., (“FLSA”) and the Virginia Overtime Wage Act, Va. Code § 40.1-29.2 “VOWA”). (ECF No. 20 { 1.) Plaintiffs are former employees of Capital One. During the time frame relevant to Plaintiffs’ suit, Ms. Mullin worked for Capital One as a “non-managerial®! Process Manager or Content Manager.” (ECF No. 20 § 22.) Ms. Guthrie worked for Capital One as a “non- managerial Process Manager or Ops Associate.” (ECF No. 20 23.) In these roles, Plaintiffs “provid[ed] administrative and clerical support.” (ECF No. 20 ff] 29-30.) Plaintiffs were “rank- and-file employees with no special training or college degree required,” with “no authority to set policy or business objectives,” who “did not supervise two or more full-time employees.” (ECF No. 20 ff 31-32, 66.) According to Plaintiffs, Capital One misclassified them as exempt from overtime pay requirements and failed to pay them overtime premiums as required by the FLSA and the VOWA. Plaintiffs state that Capital One has misclassified and failed to pay overtime to other

? In considering the Motion to Dismiss, the Court will assume the well-pleaded factual allegations in the Complaint to be true and will view them in the light most favorable to USM. Mylan Labs., Inc. v. Matkari, 7 F.3d 1130, 1134 (4th Cir. 1993); see also Republican Party of N.C. v. Martin, 980 F.2d 943, 952 (4th Cir. 1992). To the extent the Complaint’s allegations conflict with the content of an exhibit, “the exhibit prevails.” Goines v. Valley Cmty. Servs. Bd., 822 F.3d 159, 166 (4th Cir. 2016) (quoting Fayetteville Invs. v. Com. Builders, Inc., 936 F.2d 1462, 1465 (4th Cir.1991)). 3 The Amended Complaint defines “non-managerial” as referring “to individuals who did not directly supervise two or more full-time Capital One associates.” (ECF No. 20 { 49.)

individuals Capital One employs as non-managerial Process Managers, Ops Associates and Content Managers. (ECF No. 20 [{ 1, 9, 47-48.) Plaintiffs further state that “Capital One had actual or constructive knowledge that Process Managers, Ops Associates, and Content Managers were working overtime hours without being paid an overtime premium” (ECF No. 20 { 93), and that “Capital One received the benefit of the work performed by Process Managers, Ops Associates, and Content Managers” (ECF No. 20 § 94). 1. The Role of Non-Managerial Process Managers, Ops Associates, and Content Managers at Capital One The “primary duties” for Capital One’s Process Managers, Ops Associates, and Content Managers are “clerical and administrative support in nature.” (ECF No. 20 { 28.) They include: (1) “gathering and summarizing information;” (2) “collecting and summarizing data”; (3) “conducting routine testing of processes”; (4) “documenting [their] findings and observations”; (5) “answering calls”; (6) “checking checklists”; (7) “drafting slides”; (8) “answering questions”; (9) “following processes set by others”; (10) “collecting feedback from other employees”; (11) “uploading, posting, deleting, reviewing, summarizing, proofreading, and editing content as directed”; (12) “interacting with vendors; responding to requests from others”; (13) “verifying accuracy of content”; (14) “reviewing information for compliance with guidelines set by others”; (15) “reporting issues to higher levels”; and (16) “promptly responding to emails, calls, setting up meetings, and relaying information between various contacts, and attending meetings.” (ECF No. 20 { 28.) Capital One compares employees in these three roles “against and amongst each another, as ‘peers’ .. . for purposes of ranking each of their performances.” (ECF No. 20 4 110.) Employees in these three roles “do not lead any line of business, are not responsible for setting

business policy, nor do they manage or set any of Capital One’s major business objectives.” (ECF No. 20 4 8.) Further, Capital One “d[oes] not require Process Managers, Ops Associates, or Content Managers to keep precise track of their hours worked.” Capital One “issued Plaintiffs and other Process Managers, Ops Associates, and Content Managers iPhones and take-home laptops so that each could perform work for Capital One’s benefit remotely and at all hours.” (ECF No. 20 {ff 88, 91.) Plaintiffs assert that “Capital One’s work hours and expectations for its white-collar workers including non-managerial Process Managers, Ops Associates, and Content Managers was a 9-hour workday, Mondays through Fridays, or a 45-hour workweek.” (ECF No. 20 { 38.) a. Process Managers Capital One “assigns non-managerial Process Managers to every division, department, and line of business across the entire company.” (ECF No. 20 471.) Process Managers “are akin to white collar assembly-line workers making sure processes are followed.” (ECF No. 20 6.) Ina recent job posting, Capital One described Process Managers as follows: Process Management at Capital One is core to organizational success as it drives excellence in operational execution and delivery. Process Managers contribute significantly to a well-managed organization, while also driving innovation, reimagining the status quo, and enhancing the customer experience. (ECF No. 20 7 5.) Capital One “internally refers to its employees with supervisory responsibilities as ‘People Managers,’ or ‘People Leaders.”” (ECF No. 20 4 51.) Plaintiffs assert that, despite their title, “the majority of Capital One’s Process Managers . . . do not supervise” or ““manage’ [] anyone.” (ECF No. 20 4 3.) Further, “[t]he business goals, objectives, ‘innovation,’ and ‘reimagining’ is all done . . . multiple job levels above the Plaintiffs.” (ECF No. 20 4 7.)

b. Ops Associates Capital One’s Operations Associates, or “Ops Associates,” also perform duties that are “primarily clerical in nature” and “require strict adherence to checklist-oriented functions[] to assist and ensure that various Capital One ‘processes’ are followed.” (ECF No. 20 { 76.) Among other tasks, Ops Associates “report[] any breakdowns in such process, draft[] slides or ‘decks’, [and] ‘manag[e] relationships.”” (ECF No. 20 J 76.} Ops Associates “do not originate or create any unique policies or procedures.” (ECF No. 20 { 76.) They are neither required nor allowed “to exercise discretion or independent judgment involving matters of significance in carrying out their duties.” (ECF No. 20 4 77.) c.

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