Muller v. Automobile Club of So. California

61 Cal. App. 4th 431, 71 Cal. Rptr. 2d 573, 63 Cal. Comp. Cases 165, 98 Cal. Daily Op. Serv. 1023, 7 Am. Disabilities Cas. (BNA) 1364, 98 Daily Journal DAR 1369, 1998 Cal. App. LEXIS 102
CourtCalifornia Court of Appeal
DecidedFebruary 9, 1998
DocketD024497
StatusPublished
Cited by36 cases

This text of 61 Cal. App. 4th 431 (Muller v. Automobile Club of So. California) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Muller v. Automobile Club of So. California, 61 Cal. App. 4th 431, 71 Cal. Rptr. 2d 573, 63 Cal. Comp. Cases 165, 98 Cal. Daily Op. Serv. 1023, 7 Am. Disabilities Cas. (BNA) 1364, 98 Daily Journal DAR 1369, 1998 Cal. App. LEXIS 102 (Cal. Ct. App. 1998).

Opinion

Opinion

HADEN, J. *

In this wrongful termination action plaintiff Anne Muller sued her former employer, Automobile Club of Southern California (Auto Club), for harassment based on a mental disability and medical condition in violation of the Fair Employment and Housing Act (FEHA) (Gov. Code, 1 § 12900 et seq.), breach of contract, breach of the implied covenant of good faith and fair dealing, and wrongful termination in violation of public policy. The court granted Auto Club’s motion for summary judgment on the ground California’s workers’ compensation scheme provides the sole remedy for all of Muller’s claims because they arose out of a work-related injury. We affirm on various other grounds.

Factual and Procedural Background

Muller was employed by Auto Club from October 1977 through February 1994. On April 26, 1993, while working as a claims adjuster at Auto Club’s Escondido district office, Muller informed an Auto Club insured that he would have to make two deductible payments on a claim for damage to his vehicle caused by more than one accident. The insured’s son, Mr. Williams, Jr. (Williams), became incensed by Muller’s interpretation of his father’s *436 policy and made a series of angry and threatening calls to Muller in which he repeatedly berated and shouted obscenities at her. At some point during this series of calls, coworkers informed Muller that Williams was on his car telephone in the parking lot waiting for her to leave work. Consequently, a police officer escorted Muller to her car at the end of the workday. Fearing for her safety, Muller contacted the Auto Club employee assistance hotline that evening and requested the first available time for a counseling session.

After Williams threatened Muller, certain Auto Club employees made what Muller felt were insensitive, teasing remarks about the incident. Her supervisor Jack Lape asked her, “Anne, did you wear your target today?”

On May 3, 1993, Muller left work early in tears over a disagreement with her assistant supervisor, Evelyn Blake. On May 5, Lape, Blake, and Auto Club regional manager Frank Mieczkowski met with Muller and informed her that her altercation with Blake constituted insubordination. Muller told them she was experiencing fear and anxiety for her safety in the wake of the threats by Williams and requested that certain measures be taken to accommodate her fear.

On the afternoon of May 5, Muller saw Williams sitting at the employee’s lunch table adjacent to Auto Club’s parking lot. When Muller confronted Lape and Mieczkowski about Williams’s presence on company property, they laughed and Lape told her he had informed Williams where she lived and what kind of car she drove.

On May 12, an Auto Club supervisor of travel services said to Muller, “I’m glad to see you’re still alive.”

On May 10 and 11, Muller saw Dr. Rosben Gutierrez for psychological counseling. Dr. Gutierrez diagnosed Muller as suffering from posttraumatic stress disorder 2 and prescribed various medications, including Klonopin and Paxil. Muller continued counseling sessions with Dr. Gutierrez and Dr. Martin Cary through May and June. The prescription medications she took during that period impaired her ability to perform her job duties. After several successive absences from work, Muller was told Auto Club’s personnel policy required her to take a leave of absence. Muller began her leave of absence on June 15 and never returned to work.

In July Muller was referred to Dr. J. Brand Brickman for a psychiatric evaluation. Dr. Brickman diagnosed Muller as suffering from “Adjustment *437 Disorder with Anxiety” and concluded she had a “Temporary Total Psychiatric Disability.” From July through September, Dr. Brickman and two of his colleagues, Dr. Robert Zink and social worker Lucinda Nerhood, counseled Muller. Dr. Brickman took Muller off all the medications previously prescribed except the antidepressant Paxil. Muller’s anxiety decreased and she became progressively more functional under the care of Dr. Brickman and his colleagues.

Through Nerhood, Muller communicated to Auto Club specific safety and security measures she wanted Auto Club to implement to accommodate her fear for her safety in the workplace. Nerhood also communicated Muller’s request that Auto Club remove from her personnel file the May 5 counseling interview in which she was accused of insubordination.

On August 23, Muller telephoned district office manager Carolyn Tsuida and Auto Club personnel representative Kimberly Klink to determine what progress Auto Club had made in addressing her safety concerns. Tsuida did not call Muller back. According to Muller’s declaration, Klink told her efforts were underway to update Auto Club’s safety policies and procedures. Muller testified that she believed Auto Club would be providing her with an updated written safety program. However, Klink testified that she understood Muller sought only a copy of the existing safety manual and written confirmation that the insubordination matter had been removed from her file, and wanted Auto Club to conduct safety meetings with its employees.

Auto Club complied with most of Muller’s requests. Klink informed Muller that Rod Middleswart was being reassigned to the Escondido district office as claims supervisor to further accommodate her safety concerns. Middleswart was chosen because of his prior involvement in a shooting incident in Auto Club’s East San Diego office in which a female employee was killed. Middleswart sent Muller a letter notifying her that the May 5 counseling interview had been removed from her file. In October Muller received a copy of Auto Club’s written safety policies and procedures. Muller noted that the policies and procedures had been updated on May 18, 1993, but the specific security procedures regarding threatening telephone calls had not been changed since February 1992.

Muller felt that Auto Club was not adequately addressing her safety concerns. In an agreed upon reevaluation of Muller’s psychiatric condition dated September 15, 1993, Dr. Brickman noted a breakdown in negotiations between Muller and Auto Club. Dr. Brickman concluded that as a result of Muller’s experiences with Auto Club following Williams’s threats, it would be impossible for Muller to return to work for Auto Club, although she was *438 fully able to work elsewhere. Accordingly, Dr. Brickman deemed Muller to be a “Qualified Injured Worker.”

Dr. Brickman’s final report resulted in an agreement between Klink, workers’ compensation claims adjuster Diane Klatt, and Muller’s workers’ compensation attorney Randy Mason that Auto Club would provide Muller vocational rehabilitation services. Muller expressed a desire to “get out of the claims industry altogether.” In November 1993 Klink told Muller she would be terminated after she completed her vocational rehabilitation. Muller completed her retraining in February 1994 and began working for Tool Time Construction as a bookkeeper on March 1.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Manuao v. L.A. Downtown Medical Center CA2/7
California Court of Appeal, 2025
Guatemala v. Regus Management Group CA2/2
California Court of Appeal, 2023
Garcia v. Poker Flat Property Owners Assn. CA3
California Court of Appeal, 2021
Johnson v. County of Los Angeles CA2/8
California Court of Appeal, 2015
Oyarzo v. Tuolumne Fire District
955 F. Supp. 2d 1038 (E.D. California, 2013)
Foley v. One Harbor Drive Homeowners Assn. CA4/1
California Court of Appeal, 2013
Day v. Sears Holdings Corp.
930 F. Supp. 2d 1146 (C.D. California, 2013)
Touchstone Television Productions v. Superior Court
208 Cal. App. 4th 676 (California Court of Appeal, 2012)
City of Santa Rosa v. Patel
191 Cal. App. 4th 65 (California Court of Appeal, 2010)
Copeland v. Ryder Services Corp.
323 F. App'x 490 (Ninth Circuit, 2009)
Franklin v. the Monadnock Co.
59 Cal. Rptr. 3d 692 (California Court of Appeal, 2007)
Rinehart v. BOY & GIRLS CLUB OF CHULA VISTA
34 Cal. Rptr. 3d 677 (California Court of Appeal, 2005)
Diaz v. Federal Express Corp.
373 F. Supp. 2d 1034 (C.D. California, 2005)
Bryan v. United Parcel Service, Inc.
307 F. Supp. 2d 1108 (N.D. California, 2004)

Cite This Page — Counsel Stack

Bluebook (online)
61 Cal. App. 4th 431, 71 Cal. Rptr. 2d 573, 63 Cal. Comp. Cases 165, 98 Cal. Daily Op. Serv. 1023, 7 Am. Disabilities Cas. (BNA) 1364, 98 Daily Journal DAR 1369, 1998 Cal. App. LEXIS 102, Counsel Stack Legal Research, https://law.counselstack.com/opinion/muller-v-automobile-club-of-so-california-calctapp-1998.