Modicue v. Southwestern Bell Telephone Company

CourtDistrict Court, E.D. Missouri
DecidedJuly 19, 2024
Docket1:22-cv-00174
StatusUnknown

This text of Modicue v. Southwestern Bell Telephone Company (Modicue v. Southwestern Bell Telephone Company) is published on Counsel Stack Legal Research, covering District Court, E.D. Missouri primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Modicue v. Southwestern Bell Telephone Company, (E.D. Mo. 2024).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MISSOURI SOUTHEASTERN DIVISION

BRUCE MODICUE, ) ) Plaintiff, ) ) v. ) Case No. 1:22 CV 174 SNLJ ) SOUTHWESTERN BELL ) TELEPHONE COMPANY, ) ) Defendant. )

MEMORANDUM and ORDER Plaintiff Bruce Modicue filed this lawsuit against his employer, defendant Southwestern Bell Telephone Company (“SWBT”), claiming that he had suffered discrimination in violation of Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e, et seq.. This matter is currently before the Court on defendant’s Motion for Summary Judgment [Doc. 21]. The motion has been fully briefed and is ripe for disposition. I. Factual Background The following facts are undisputed except where indicated. Plaintiff worked at defendant’s call center in Cape Girardeau, Missouri, as a Leveraged Service Representative. The terms and conditions of plaintiff’s employment were governed by a collective bargaining agreement (“CBA”) between SWBT and the Communications Works of America (“CWA”). Leveraged Service Representatives such as plaintiff handle business transactions with AT&T customers, including accessing account information, telephone correspondence, and collection of work orders. Plaintiff thus had access to personal and confidential customer information, such as customers’

credit card information, Social Security numbers, and home addresses. The call center where plaintiff worked was in an enclosed four-story building with common areas, including the lobby, hallways, restrooms, stairwells, and elevators. Leveraged Service Representatives worked in adjacent cubicles with managers nearby. Leveraged Service Representatives reported to Sales Coaches, who in turn reported to the Center Sales Manager. Plaintiff Modicue reported to Sales Coaches Catherine Bareiter and Kent

Deason at different points, and those Sales Coaches reported to Center Sales Manager Anthony (“Tony”) White. Jennifer Gierse served as the Field Attendance Administrator (commonly referred to as the “Attendance Manager”) for Cape Girardeau during plaintiff’s employment. Another SWBT call center, with different Sales Coaches and a different Center Sales Manager, was in the same building as the call center where

plaintiff worked. On March 11, 2020, the World Health Organization declared COVID-19, the disease caused by novel coronavirus SARS-CoV-2, a global pandemic. As of March 2020, SWBT and the CWA had not agreed on terms and conditions for Leveraged Service Representatives to work from home. Plaintiff was permitted to take excused time

off between March 17, 2020 and May 15, 2020, including paid excused absence time and paid vacation days. On May 4, 2020, the Cape Girardeau County Public Health Center (“PHC”), along with Cape Girardeau County and municipalities within the county, instructed individuals to wear a mask in public places and instructed businesses to follow OSHA’s rules, regulations, and guidelines designed to protect workers from COVID-19.

Defendant SWBT distributed its face covering requirements to call center employees on June 18, 2020. It stated that everyone must wear a face covering when inside any building in the presence of another person unless six feet of social distance could not be maintained. Employees were specifically required to wear a face covering when entering, exiting, or otherwise outside of a personal workspace inside a building. SWBT invited employees who could not wear a face covering due to an underlying

medical condition or religious belief to request an accommodation. On July 13, 2020, the Cape Girardeau PHC issued an Emergency Face Covering Order (“Face Covering Order”) requiring businesses to enforce the requirement that anyone over age nine to wear a face covering inside any public place or business. The Face Covering Order further provided that “[a]ll Businesses must follow any additional requirements as

determined by general and business-specific operating standards, guidelines and/or protocols published by OSHA, NIOSH, CDC or other federal or state agencies.” On November 9, 2020, defendant SWBT issued Updated Guidelines for Employees on Face Coverings; it required employees to wear face coverings at all times while inside a Company building, including while on a call at their personal workspace in

a call center. The November 9, 2020 Face Covering Policy announcement invited employees who could not wear a face covering due to an underlying medical condition or religious belief to request an accommodation. The requirement to wear a face covering at all times inside the Cape Girardeau call center remained in place throughout the remainder of plaintiff’s employment. Defendant

states that plaintiff admitted that he did not know of any individual who was permitted to work in the Cape Girardeau call center without a face covering in 2020, but plaintiff responds that in fact plaintiff could not remember any such names off the top of his head. He says that at least two Caucasian employees—Dustin Whitaker and DeeDee Whitaker—were provided reasonable accommodation while plaintiff, who is African American, was not. However, plaintiff admits that Dustin Whitaker was disciplined for

refusing the wear a face covering and that DeeDee Whitaker worked at a different call center and had a different chain of command. On June 25, 2020, plaintiff submitted a Religious Accommodation Request asking that he be allowed to come to work in the call center without a face covering. Plaintiff indicated that the face covering requirement “goes directly against my religion” based on

“1 Corinthians 11:7 (Holy Bible) ‘For a man shall not cover his face/head for he is the image and glory of GOD.’” Plaintiff and defendant had repeated discussions regarding the accommodation of his request that would also allow for the protection of the health and safety of other employees. Plaintiff’s union representative was present during many of these discussions. On June 30, 2020 plaintiff made clear his request to come to work

without a face covering was a permanent request, and that he would not wear anything on his face, including mask alternatives such as a bandana, scarf, or face shield. The Company determined that allowing an employee to work in the call center without a face covering was not an option in light of health risks and local directives. Although plaintiff sought the ability to work from home, defendant did not have security protocols in place

to protect the sensitive customer information that would allow Leveraged Service Representatives to work outside of the call center. Defendant contends it offered plaintiff paid vacation or an unpaid excused leave of absence as accommodations. Plaintiff counters that defendant’s representative Catherine Bareiter tried to cajole plaintiff into coming back to work and wearing a mask, and plaintiff further states that such offers of leave cannot be considered “accommodations.”

Regardless, plaintiff chose to take the unpaid but excused leave of absence accommodation. Plaintiff was absent, with the Company excusing his absence, for the entire month of July 2020. SWBT then allowed plaintiff to extend his leave of absence throughout the remainder of 2020, but plaintiff was not paid, and his requests to work from home were denied.

During that period, on August 4, 2020, plaintiff also submitted a request for an accommodation to be exempt from wearing a face covering because he stated that wearing a mask triggered his anxiety, resulting in sweating and the inability to concentrate. The parties dispute whether plaintiff provided medical documentation of a disability. Defendant states that plaintiff’s healthcare provider certified that plaintiff did

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