Mestas v. CHW Group Inc.

CourtDistrict Court, D. New Mexico
DecidedDecember 16, 2020
Docket1:19-cv-00792
StatusUnknown

This text of Mestas v. CHW Group Inc. (Mestas v. CHW Group Inc.) is published on Counsel Stack Legal Research, covering District Court, D. New Mexico primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Mestas v. CHW Group Inc., (D.N.M. 2020).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW MEXICO

ROBERT MESTAS,

Plaintiff,

v. No. 19-CV-792 MV/CG

CHW GROUP INC. DBA CHOICE HOME WARRANTY, VICTOR MANDALAWI and Jane DOES 1-10,

Defendants.

MEMORANDUM OPINION AND ORDER

THIS MATTER comes before the Court on the Joint Motion to Dismiss Plaintiff’s Amended Complaint [Doc. 10]. The Court, having considered the motion, briefs, and relevant law, and being otherwise fully informed, finds that the motion is well-taken in part and will be granted in part and denied in part. BACKGROUND The facts as alleged in the Amended Complaint are as follows. Plaintiff Robert Mestas uses for his personal or residential purposes a cellular telephone assigned the number 505-730- 1575 (Plaintiff’s “cell phone”). Doc. 8 ¶ 9. Plaintiff’s cell phone “has at all relevant times been continuously listed on the National Do-Not-Call Registry.” Id. ¶ 33. Plaintiff has never had any relationship with Defendants CHW Group Inc. dba Choice Home Warranty (“CHW”) or Victor Mandalawi and has never consented to being called by them. Id. ¶¶ 36-37. On five separate occasions, namely, June 24, 2019, July 1, 2019, July 2, 2019, July 3, 2019, and July 24, 2019, Plaintiff received calls on his cell phone from “Jane Does” that were similar in nature. Specifically, when Plaintiff answered each call, he heard “a strange silence or pause of ‘dead air’ and/or strange clicking sounds before a live human telemarketer came on the line,” which indicated to him that “an automatic telephone dialing system (‘autodialer’) had been used to make the call.” Id. ¶¶ 10, 13, 19, 21, 27. During each call, the telemarketer who came on the line “did not at first know Plaintiff’s name” and “spoke [the same] scripted, standardized telephone solicitation that sought to interest Plaintiff in a service contract for his home.” Id. ¶¶

12, 15, 20, 22, 29. Also during each call, the telemarketer identified the seller or sponsor of the call as “Support First,” which is “fake name.” Id. ¶¶ 11, 14, 16, 20, 23, 28. After these five calls, on unidentified dates, Plaintiff received an unidentified number of additional calls of a similar nature, but the calls ceased once “CHW and Mandalawi received a Summons in this matter.” Id. ¶¶ 30-32. According to Plaintiff’s caller identification, the June 24, 2019 call was from 505-488- 7906, the July 1, 2019 call and the July 24, 2019 calls were from 505-209-7876, and the July 2, 2019 call and the July 3, 2019 call were from 732-609-8444. Id. ¶¶ 10, 13, 19, 21, 27. Plaintiff was able to call those numbers back and reach “the call-center that called him.” Id. ¶ 24. The

number from which the July 2, 2019 and July 3, 2019 calls were made (732-609-8444) “was assigned to and controlled by CHW” on the date of the calls. Id. ¶ 25. During the July 1, 2019 call, Plaintiff had a conversation with the telemarketer who initiated the call “for over 15 seconds,” but at no time during the call did the telemarketer identify the seller or sponsor of the call as anything other than “Support First.” Id. ¶ 14. The telemarketer transferred Plaintiff to the in-house call center of CHW, at which point the second telemarketer “identified the seller or sponsor of the call as CHW Group, Inc., ‘Choice Home Warranty.’” Id. ¶¶ 17, 18, 48, 49. During the July 2, 2019 and July 3, 2019 calls, the telemarketer who initiated the calls similarly “identified the seller or sponsor of the calls as [] CHW Group Inc, ‘Choice Home Warranty.’” Id. ¶ 23. The calls “aggravated and harassed Plaintiff, wasted his time, invaded his privacy, disrupted his days, were an obnoxious nuisance and cost him electricity to re-charge his phone.” Id. ¶ 37. CHW and Mandalawi, who “controls and dominates CHW,” “authorized” the telemarketing calls to Plaintiff, “directly or indirectly controlled” the persons who actually

initiated those calls, “allowed the telemarketers” to access “information and operating systems within [their] control for the purposes of selling goods and services,” and to “enter consumer information into [CHW’s] sales, dialing or operational systems,” and approved, wrote, or reviewed” the script used by the telemarketers during those calls. Id. ¶ 64, 65. Specifically, “Jane Does” initiated the calls to Plaintiff pursuant to a “contract or agreement [with] CHW,” the terms of which, including payments and compensation to the telemarketers, “Mandalawi approved.” Id. ¶¶ 48, 49. Further, Mandalawi personally approved the telemarketers’ script and use of the name “Support First” during the calls. Id. ¶¶ 50, 52. CHW’s telemarketing practices have been the subject of numerous consumer complaints,

filed with the Better Business Bureau and government consumer protection agencies, and lawsuits filed against CHW. Id. ¶¶ 41-44. In those complaints and lawsuits, consumers have indicated that they object to CHW’s telemarketing calls, did not consent to them, and received them despite being listed on the National Do-Not-Call Registry. Id. ¶ 53. Based on these facts, Plaintiff commenced the instant action on July 25, 2019 in New Mexico state court. Doc. 1-1. Defendants then removed the action to this Court on August 30, 2019. Doc. 1. Thereafter, on October 8, 2019, Plaintiff filed his Amended Complaint for Violations of the Telephone Consumer Protection Act, the Unfair Practices Act and Torts [Doc. 8]. Defendants CHW and Mandalawi now move this Court to dismiss the Amended Complaint, with prejudice, in its entirety. Doc. 10. DISCUSSION Although not a model of clarity, Plaintiff’s Amended Complaint appears to set forth claims under two provisions of the Telephone Consumer Protection Act (“TCPA”), New Mexico common law claims of trespass to chattels and civil conspiracy, and claims under the New

Mexico Unfair Practices Act (“UPA”). Mandalawi seeks to dismiss Plaintiff’s claims as against him for lack of personal jurisdiction. In addition, CHW and Mandalawi seek to dismiss Plaintiff’s claims for failure to state a claim upon which relief can be granted, and for lack of standing. I. Rule 12(b)(2) Motion to Dismiss for Lack of Jurisdiction A. Standard “[W]hen the court’s jurisdiction is contested, the plaintiff has the burden of proving jurisdiction exists.” Wenz v. Memery Crystal, 55 F.3d 1503, 1505 (10th Cir. 1995). Where, as here, there has been no evidentiary hearing, “the plaintiff need only make a prima facie showing

that jurisdiction exists.” Id. And where, as here, the defendant provides “no affidavit or other written materials to controvert any of the factual allegations in the complaint,” the Court “must accept as true all well-pled factual allegations therein, as well as construe the same in the light most favorable to [the] plaintiff.” Smart-Tel Commc’ns, LLC v. Advanced Commc’ns & Maint., No. 16-cv-222, 2016 WL 11694168, at *4 (D. Colo. Sept. 29, 2016). “[O]nly the well pled facts of plaintiff’s complaint, as distinguished from mere conclusory allegations, must be accepted as true.” Wenz, 55 F.3d at 1505. In summary, the court’s “task is to determine whether the plaintiff’s allegations . . . make a prima facie showing of personal jurisdiction.” Id. “Federal courts ordinarily follow state law in determining the bounds of their jurisdiction over persons.” Daimler AG v. Bauman, 571 U.S. 117, 125 (2014). Here, New Mexico’s long- arm statute “extends the jurisdictional reach of New Mexico courts as far as constitutionally permissible.” Tercero v. Roman Catholic Diocese, 48 P.3d 50, 54 (N.M. 2002). Thus, to determine whether this court may exercise personal jurisdiction over Defendants, the relevant inquiry is whether that exercise of jurisdiction “comports with the limits imposed by federal due

process.” Daimler, 571 U.S. at 125.

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