MELENDEZ v. PENN INTERNAL MEDICINE

CourtDistrict Court, E.D. Pennsylvania
DecidedDecember 11, 2023
Docket2:23-cv-00786
StatusUnknown

This text of MELENDEZ v. PENN INTERNAL MEDICINE (MELENDEZ v. PENN INTERNAL MEDICINE) is published on Counsel Stack Legal Research, covering District Court, E.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
MELENDEZ v. PENN INTERNAL MEDICINE, (E.D. Pa. 2023).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA YESENIA MELENDEZ, Plaintiff, CIVIL ACTION v. NO. 23-786 PENN INTERNAL MEDICINE, Defendant. PAPPERT, J. December 11, 2023 MEMORANDUM Yesenia Melendez was born and raised in Puerto Rico and Spanish is her first language. In late 2020, Deborah Sinni, the Senior Practice Manager for Penn Medicine’s J. Edwin Wood Clinic, interviewed Melendez for the position of Clinical Services Associate, a job which requires the employee to perform clinical and administrative duties as both a medical and patient services assistant. Communication skills are essential to the position, given the required interactions with patients and clinicians. And here, with many Spanish speaking patients, Melendez’s Spanish language skills were a plus—Sinni was looking for someone who spoke Spanish, in

addition to being able to speak, read and write in English. Sinni offered Melendez the position on December 31, 2020 and Melendez started work on January 25, 2021. Melendez did well at the clinic and her initial performance appraisal, assessing her work between January 25 and July 25, 2021, was excellent. In fact, her supervisor, Sinni, rated Melendez higher than Melendez graded herself. For example, Melendez felt her ability to communicate effectively “needed development” while Sinni said her communicative abilities were “approaching skilled,” a higher rating. Among other praise, Sinni described Melendez as “a STAR!!,” saying she showed quality in her work, had a “strong interest and curiosity in everything she does,” that she worked “knowledgeably and capably,” and was someone who could “always be counted on to

make good decisions.” In sum, Sinni gave Melendez very complimentary feedback, expressing confidence and support for her future career in healthcare. On September 13, however, Melendez sent Sinni her resignation, to be effective September 24. She thanked Sinni for all she and the position had taught her. Sinni met with Melendez in an effort to change her mind and keep her at Penn. Melendez said she bought a home in New Jersey and wished to work in the Garden State, though

she would stay if Penn could pay her more money, something Sinni knew Penn could not do given Covid-19 pandemic related limitations. Sinni accepted her resignation on September 16. As it turns out, Melendez had been offered a job in New Jersey by Everside Health on September 10 with a proposed start date of September 27—dates which dovetail with the dates of Melendez’s Penn resignation letter and proposed final day of work at the Wood Clinic. In October 2022, Melendez filed this lawsuit in the Philadelphia County Court of

Common Pleas. The Trustees of the University of Pennsylvania removed the case to federal court. Melendez now claims that during her time with Penn Medicine, Sinni subjected Melendez to a hostile work environment and discriminated and retaliated against her because of her Spanish accent. The Trustees moved for summary judgment. The Court heard oral argument on the motion, during which Melendez’s counsel acknowledged that judgment should be entered against her on the retaliation claim. After thoroughly reviewing the record, the parties’ briefing and holding oral argument, the Court now grants the motion with respect to the discrimination and hostile work environment claims as well because Melendez cannot establish a prima facie case for either one.

I From January to September of 2021, Yesenia Melendez was employed as a clinical services associate at Penn’s J. Edwin Wood Clinic. (Def’s SUMF ¶¶ 10, 31, ECF

18-2).1 A clinical services associate is a patient facing role, and Senior Practice Manager Deborah Sinni, always looking for Spanish-speakers, viewed Melendez’s language abilities as an asset and hired her. (Id. ¶¶ 9, 13); (Sinni Decl. ¶ 4, ECF 18- 16). Melendez needed to clearly communicate in English with patients, co-workers and physicians. The job description—which Melendez agreed was accurate—required “interpersonal/verbal communication skills” and the “ability to speak, read, and, write

in English.” (Clinical Services Associate Job Description, at 3, ECF 18-11);2 (Melendez Dep. 73:6–19, ECF 18-6); (Def’s SUMF ¶ 10). From the beginning, the clinic received complaints about Melendez’s ability to communicate verbally and through email, so other employees handled Melendez’s phone calls, while Sinni coached her to speak slowly and clearly, and reviewed her emails before they went out. (Sinni Decl. ¶¶ 6–8);

1 Melendez incorporated by reference Penn’s Statement of Material Facts and all supporting exhibits. (Pl. Resp. to Mot. Summ. J., at 3, ECF 19). Rather than contesting any facts, she merely added a few of her own. Id.

2 All page numbers are referring to the ECF page number. (Def’s SUMF ¶¶ 47, 49); (Melendez Dep. 90:1–25). Over time, Sinni said Melendez’s communication skills improved dramatically. (Sinni Decl. ¶¶ 8, 10).

Melendez thought she was being singled out, micromanaged and discriminated against and says she was “going home crying every day.” (Melendez Dep. 17:14–17, 84:16–18). She was especially upset when Sinni critiqued her pronunciation of “vitals” while she spoke with a patient; other times, Sinni allegedly said Melendez was “not professional enough because of the way [she] speak[s]” and told her to “get rid of” her accent in three months or she would be fired. (Def’s SUMF ¶¶ 45, 46); (Melendez Dep. 8:16–13:13). Though Melendez says co-workers heard Sinni tell her to get rid of her accent, none of these co-workers corroborated Melendez’s story and Sinni said she never

threatened to fire Melendez. (Def’s SUMF ¶¶ 7, 39, 41–42); (Altare Decl. ¶ 5, ECF 18- 17); (Williams Decl. ¶ 2, ECF 18-18); (Wu Decl. ¶ 2, ECF 18-19). And uncertainty exists as to when Sinni allegedly said she would fire Melendez unless she got rid of her accent. Melendez initially stated Sinni did so in February 2021, but in her deposition, said it was either a few days or a few weeks before she resigned. (Am. Compl. ¶ 17, ECF 5); (Melendez Dep. 53:8–17, 139:14–140:19). Either way, the record shows that Sinni felt Melendez performed her job

commendably. Her pay increased, Sinni pushed for her to receive a bonus she was initially ineligible to receive and she received a glowing six-month review. (Sinni Decl. ¶ 13); (Def’s SUMF ¶¶ 16, 72–73). In a few review categories, Sinni scored Melendez higher than Melendez scored herself, particularly her communication skills, where Melendez rated them as “Needs Development” whereas Sinni rated them as “Approaching Skilled.” (Def’s SUMF ¶¶ 17, 24). Sinni also wrote “Yessina is a STAR!!” and lauded her for “[e]xceptional teamwork.” (Id. ¶ 18). Melendez indicated an interest in becoming a nurse, which on paper, Sinni supported. (Sinni Decl. ¶ 12); (Def’s SUMF ¶ 23); (Performance Evaluation, at 10, ECF 18-12). Melendez contends that what Sinni wrote in her report is different than what she said. (Dec. 1, 2023 H’rg Tr. 49:10–13,

ECF 23). She claims Sinni told her she would not become a nurse given her accent. (Melendez Dep. 13:5–15). After her review, where Melendez claims Sinni told her she was “going nowhere,” she cried in the lunchroom and says she had a panic attack. (Melendez Dep. 99:10–15). Melendez, a single-mother, believed Sinni was going to fire her, so she called a former colleague who helped her get a job offer at Everside Health in New Jersey. (Melendez

Dep. 18:12–18). Soon thereafter, on September 13, 2021, Melendez emailed Sinni her resignation, opting for the position at Everside. (Def’s SUMF ¶¶ 29–35). Her decision surprised Sinni, as Melendez had never been disciplined at work and Sinni thought she was happy and viewed her as a long-term employee. (Sinni Decl. ¶ 14).

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