ALBRIGHT, Justice:
The appellant in this proceeding, Donald McCormick, is appealing from a final order of the Circuit Court of Kanawha County, West Virginia, in an action which was instituted against his automobile insurer under an automobile policy, Allstate Insurance Company (Allstate). In count one of his complaint, the appellant claimed that Allstate not only failed to honor its insurance contract, but also breached its duty of good faith and fair dealing in handling his claim. As we interpret the claims pleaded and tried, the appellant asserted a cause of action under the principles first enunciated by this Court in
Hayseeds, Inc. v. State Farm Fire & Casualty,
177 W.Va. 323, 352 S.E.2d 73 (1986). In a second count, he claimed that Allstate had violated the West Virginia Fan-Trade Practices Act, W.Va.Code § 33-11-4(9), and he sought attorney fees and punitive damages under the principles set out in
Jenkins v. J.C. Penney Casualty Insurance Company,
167 W.Va. 597, 280 S.E.2d 252 (1981).
Before the case was actually tried, the circuit court ordered that the trial be bifurcated, with the
Hayseeds
issues to be tried first and the
Jenkins
issues to be tried later. The
Hayseeds
trial resulted in the jury awarding the appellant $995.00 in compensatory damages. Because this amount was substantially less than what the court found the appellant had initially demanded, the court ruled that the appellant had not “substantially prevailed” in his underlying case and that, as a consequence, he was not entitled to pursue his attorney fees and punitive damages. In so doing, the court effectively precluded the appellant from seeking further his
Hayseeds
and his
Jenkins
relief.
On appeal, the appellant makes a number of assignments of error which, combined, pose the question of whether the court appropriately precluded the appellant from pursuing his claims for
Hayseeds
and
Jenkins
relief after the jury returned its compensatory damages award.
After reviewing the questions raised, this Court cannot conclude that the trial court committed reversible error in denying the appellant attorney fees or in precluding him from seeking punitive damages on the count tried, that is, the
Hayseeds
count. The Court does believe, however, that the trial court erred in denying the appellant a trial on the
Jenkins
issue and reverses and remands on that point.
FACTS
The appellant owned a 1984 Ford Escort, which was insured by the appellee, Allstate Insurance Company (Allstate). This vehicle was damaged in a collision on August 28, 1988, and the appellant made a claim under his own insurance policy with Allstate for the damages to the vehicle.
David Dailey, the Allstate adjuster who handled the claim, inspected the vehicle and determined it was a total loss. Allstate calculated the loss payable under the policy to be $1,429.50 and on September 9, 1988, issued its check for that amount, payable to the appellant’s bank which held a lien on the automobile. The payoff on the vehicle loan at that time was $2,808.36.
In determining the amount of the loss, Mr. Dailey consulted the National Automobile Dealer’s Association Used Car Guide (NADA), an approved guide under West Virginia insurance regulations, and determined that the average retail value of the car was $3,100.00. He made the following adjustments to arrive at the $1,429.50 paid the appellant:
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Although the appellant was unhappy ■with the amount paid by Allstate, there is some dispute as to whether the appellant notified Mr. Dailey of the amount which he felt he was owed and which would reasonably compensate him. We do find that at the trial of this action below, the appellant testified that he never did make a money offer to Allstate or to Mr. Dailey.
On November 4, 1988, appellant filed this action against Allstate and Mr. Dailey. His complaint contained five counts. Two of these counts were strictly against Mr. Dailey, who was later dismissed from the case. Those counts are thus irrelevant to this proceeding. A third count was also eliminated. The two counts which survived, and which are relevant to this appeal, are the
Hayseeds
count against Allstate and the
Jenkins
count against Allstate, to which considerable reference has already been made. We note that in pleading the first count, the appellant here alleged a breach of good faith and fair dealing. We note later that bad faith is not an element of the
Hayseeds
claim. For the surviving counts, the appellant sought $595.00 in damages under the policy terms, $100,000.00 in resulting economic damages, interest, $3,500,000.00 in punitive damages, attorney fees, and costs.
The litigation had a long and rather involved life below, much of which is irrelevant to this proceeding. However, on July 31, 1992, one particularly important event for the resolution of this appeal occurred — the trial court, as has previously been indicated, bifurcated the issues for trial purposes by entering an order which provided:
The trial shall be bifurcated; Phase I to be limited to the Plaintiffs underlying claim and Phase II shall be for the Defendant’s [sic — the Court believes that the trial court mean the plaintiffs (or appellant’s)] implied private cause of action if any, pursuant to the W.Va. Unfair Trade practices Act....
The situation was complicated further by the fact that the parties and the trial court
later apparently agreed that, in the trial of the first count, the question of whether the appellant was entitled to compensatory damages and economic loss would first be tried by the jury, and only after the jury returned its verdict on those matters would the remaining damage questions be presented to the jury.
A jury trial was conducted commencing on May 2,1994. As tried, the case was restricted to the question of whether Allstate had breached its insurance contract and to what compensatory and economic damages the appellant was entitled, if any.
At the conclusion of the trial, a verdict form was, without objection from either party, submitted to the jury. That form asked the jury to break down the appellant’s damages, if any, into property damages, damages for loss of use of the vehicle, and damages for aggravation and inconvenience. It did not request “net economic damages” or punitive damages, and it did not ask if the appellant “substantially prevailed” on his underlying claim.
At the conclusion of the trial, the jury returned a verdict for the appellant for a total of $995.00. This verdict was composed of $595.00 for Allstate’s underpayment of damages to the appellant’s vehicle and $400.00 for loss of use of the vehicle. No damages were awarded for aggravation and inconvenience.
After the jury returned its verdict, the parties made several post-trial motions and presented several issues to the circuit court.
By far the most important questions presented, and the ones relevant to this appeal, were whether the appellant was entitled to attorney fees and whether he was entitled to proceed and present his punitive damage claim to the jury. On both of these issues the trial court ruled against the appellant, and this set the stage for the present appeal.
In denying the appellant’s request or demand for attorney fees, the court found that appellant had not “substantially prevailed” in the first phase of trial and that he was not, therefore, entitled to attorney fees and costs. Additionally, in denying the appellant’s request to proceed on the punitive damages issue, the court ruled that the appellant had failed to establish the initial threshold of malice necessary to justify pursuit of the punitive damages claim.
Although from the bifurcation order, the transcripts of the jury trial, the instructions given to the jury, and the arguments of the parties, the trial was restricted to the first bifurcation issue (Hayseeds) and in no way involved the separate
Jenkins
Fair Trade Practices issue, it appears that the trial court’s post-trial rulings not only denied the appellant’s claim for attorney fees and punitive damages on the
Hayseeds
count, but also precluded him from proceeding with the second phase of the bifurcated trial, the phase which, according to the bifurcation order, was to be devoted to the appellant’s
Jenkins
count.
In the present appeal, the appellant essentially claims that the trial court factually erred in finding that he had not “substantial
ly prevailed” on his underlying claim. He also claims that, from a legal point of view, the trial court erred in holding that since he did not make an adequate showing of malice in the matters which were tried before the jury, he was precluded from developing further his punitive damages claim. It is also implicit in the appellant’s assignments of error that he feels that he was improperly denied a trial on his second bifurcation issue.
STANDARD OF REVIEW
When this Court reviews challenges to the findings and conclusions of the circuit court, a two-prong deferential standard of review is applied. ‘We review the final order and the ultimate disposition under an abuse of discretion standard, and we review the circuit court’s underlying factual findings under a clearly erroneous standard.”
Phillips v. Fox,
193 W.Va. 657, 661, 458 S.E.2d 327, 331 (1995).
See
syllabus point 1,
Burnside v. Burnside,
194 W.Va. 263, 460 S.E.2d 264 (1995).
DISCUSSION
Before discussing the particular issues in this case, the court feels that it is important to note that it appears that a substantial portion of the difficulty in this case grows out of the lengthy and complex nature of the proceedings and out of confusion over .precisely what was being tried when this case was submitted to the jury. Initially, it was ordered that the trial be bifurcated, the first phase to be what the trial court called “the ■underlying claim” and second phase to be the
Jenkins
claim. As the first phase of the ease was tried, the elements of a
Hayseeds
claim necessary for punitive damages were not presented to the, jury. The appellant treated malice as being postponed to phase 2 of the trial, and the court considered the ease tried as limited to compensatory damages. When the appellant, in the trial court’s view, failed to prevail substantially in part one, the trial court concluded that the appellant was precluded from proceeding to part two of that trial. However, since part two involved attorney fees and punitive damages, the court apparently confused part two of the
Hayseeds
trial with the
Jenkins
tidal, which also involved punitive damages and attorney fees, and precluded the appellant from proceeding to his
Jenkins
trial.
The Court also believes that before going into the particular issues it is essential to examine and compare the legal concepts implicit in basic contractual actions on an insurance contract, in
Hayseeds,
and in
Jenkins
and related law.
Before analyzing an action under the authority of
Hayseeds,
the court notes that in an action by an insured against an insurer on an insurance policy covering damage to personal property, the plaintiff is entitled to recover the cost of repair or the value of the property immediately prior to the damage, whichever is less, to the extent of the policy. He is also entitled to recover expenses stemming from the injury including compensation for loss of use. “Damages for annoyance and inconvenience may also be recovered when measuring damages for loss of use to the property,”
which is an element
of loss of use.
Ellis v. King,
184 W.Va. 227, 229, 400 S.E.2d 235, 237 (1990). Punitive damages are not normally recoverable in such claims.
Berry v. Nationwide Mutual Fire Insurance Company,
181 W.Va. 168, 381 S.E.2d 367 (1989), and
Hayseeds v. State Farm Fire & Casualty, supra. See also Jarrett v. E.L. Harper & Son, Inc.,
160 W.Va. 399, 235 S.E.2d 362 (1977), a real property damages case. Further, since attorney fees are not recoverable by a party in the absence of provisions specifically permitting that recovery in a statute or court rule, attorney fees are not ordinarily recoverable in simple actions on a contract.
Yost v. Fuscaldo,
185 W.Va. 493, 408 S.E.2d 72 (1991);
Old National Bank of Martinsburg v. Hendricks,
181 W.Va. 537, 383 S.E.2d 502 (1989);
Sally-Mike Properties v. Yokum,
179 W.Va. 48, 365 S.E.2d 246 (1986);
Hechler v. Casey,
175 W.Va. 434, 333 S.E.2d 799 (1985); and
Daily Gazette Company, Inc. v. Canady,
175 W.Va. 249, 332 S.E.2d 262 (1985).
Under the authority of
Hayseeds
and its progeny, if the insured suing an insurer on a personal property damage claim “substantially prevails”, the insurer is liable, in addition to the damages for breach of the
insurance contract, for plaintiffs reasonable attorney fees incurred in vindicating the claim, net economic loss caused by the delay in settlement, and damages for aggravation and inconvenience. Further, upon a showing that “actual malice” motivated the actions of the insurer, punitive damages may be recovered.
The basic rule was stated in
Hayseeds v. State Farm Fire & Casualty, supra,
in syllabus point 1, as follows:
Whenever a policyholder substantially prevails in a property damage suit against its insurer, the insurer is liable for: (1) the insured’s reasonable attorneys’ fees in vindicating its claim; (2) the insured’s damages for net economic loss caused by the delay in settlement, and damages for aggravation and inconvenience.
To recover attorney fees and net economic loss damages and damages for aggravation and inconvenience under this syllabus point, it is not necessary that a plaintiff show bad faith. In
Hayseeds
it is specifically stated that:
[W]e consider it of little importance whether an insurer contests an insured’s claim in good or bad faith. In either case, the insured is out his consequential damages and attorney’s fees. To impose upon the insured the cost of compelling his insurer to honor its contractual obligation is effectively to deny him the benefit of his bargain.
177 W.Va. at 329, 352 S.E.2d at 79-80.
Further, we perceive that damages for aggravation and inconvenience in a
Hayseeds
claim are not limited to damages associated with loss of use of the personal property but relate as well to the aggravation and inconvenience shown in the entire claims collection process.
Syllabus point 2 of
Hayseeds
further states that, under the appropriate circumstances, an insurer can likewise be held liable for punitive damages. Specifically, syllabus point 2 says: “An insurer cannot be held liable for punitive damages by its refusal to pay on an insured’s property damage claim unless such refusal is accompanied by a malicious intention to injure or defraud.”
The third type of claim, brought in the present case, arises under the principles set forth in
Jenkins v. J.C. Penney Casualty Insurance Company, supra.
That claim is different from both the underlying contractual claim on the insurance policy and from the
Hayseeds
claim.
Jenkins
arose in the context a third-party action against a tortfea-sor’s insurer, brought by the person injured by the tortfeasor. Here an insured is asserting a first-party claim. Jenkins-type actions are sometimes characterized as “bad faith settlement” cases.
See Shamblin v. Nationwide Mutual Insurance Company,
183 W.Va. 585, 396 S.E.2d 766 (1990), and
Poling v. Motorists Mutual Insurance Company,
192 W.Va. 46, 450 S.E.2d 635 (1994). To show entitlement to recovery in a
Jenkins
claim, the plaintiff must essentially show that there has been a violation or that there have been multiple violations of the West Virginia Unfair Settlement Practices Act, W.Va.Code § 33-11-4(9),
in the management of the
plaintiffs claim and that the violation or violations entailed “a general business practice” on the part of the insurer. Operative syllabus points of the
Jenkins
case include syllabus point 2 and syllabus point 3, which state:
2. An implied private cause of action may exist for a violation by an insurance company of the unfair settlement practice provisions of W.Va.Code, 33-11-4(9); but such implied private cause of action cannot be maintained until the underlying suit is resolved.
3. More than a single isolated violation of W.Va.Code, 33-11-4(9), must be shown in order to meet the statutory requirement of an indication of “a general business practice,” which requirement must be shown in order to maintain the statutory implied cause of action.
A prevailing plaintiff in a
Jenkins
claim may recover his increased costs and expenses, including increased attorney fees, resulting from the insurance company’s use of an unfair business practice in the settlement or failure to settle fairly the underlying claim. He likewise may recover punitive damages in an appropriate case.
See
note 12,
Jenkins v. J.C. Penney Casualty Insurance Company, supra.
We have said that to recover punitive damages it must be shown that the conduct of the insurer was wilful, malicious, and intentional.
With this in mind, we now proceed to a discussion of specific issues in the present case.
The first issue is largely a factual issue. The question is whether the trial court erred by concluding that the appellant did not “substantially prevail” in his underlying contractual action. This factual finding is significant because under
Hayseeds,
as has been previously discussed, a plaintiff must “substantially prevail” on his underlying claim before he may recover attorney fees or punitive damages.
In the trial conducted below, the jury was allowed to consider damages to appellant’s personal property, damages for loss of use, and damages for aggravation and inconvenience. The exact aggregate amount of damages sought by the appellant after the collision varied from time to time during his negotiations with Allstate and during the proceedings in this case. There was evidence that the appellant’s last demand prior to trial was for $250,000.00 for these items. At another point, his attorney said that he would settle the case for “about $250 million.” At another point, counsel said he would take $252,350.00. There is also evidence that the appellant at one point demanded enough “to simply cover the cost of repairs.”
The issues of the amounts the appellant was entitled to for property loss, loss of use of his vehicle, and aggravation and inconvenience were submitted to the jury by instruction, and the jury found that the appellant was entitled to $595.00 in property damages, the amount of the deduction made by Allstate for “reconditioning”, plus $400.00 for loss of use of his vehicle, and nothing for aggravation and inconvenience.
The trial court weighed the appellant’s demands against the verdict which the jury returned, and ruled:
After the filing of this action by Mr. McCormick, the parties exchanged various settlement offers but plaintiff failed to engage in any meaningful settlement negotiations. At no time did plaintiff indicate a willingness to settle the compensatory portion of his lawsuit for anything approximating the $995.00 jury award. Moreover, when negotiations finally broke down between the parties they were apparently even much farther apart. As the West Virginia Supreme Court of Appeals emphasized in
Hadom v. Shea,
456 S.E.2d at 198, “it is the status of the claim as a
whole,
at the time negotiations break down, that determines whether an insured substantially prevails.” Apparently as the result of the lack of success in settlement negotiations, defendants moved to refer this case to mediation on August 6, 1993. At the hearing on that motion the plaintiffs counsel, Mr. Peterson, indicated that the parties were far apart in settlement negotiations and stated on the record in open court that plaintiffs demand was Two Hundred Fifty Two Million Dollars ($252,-000,000) to settle the entire case and that he was prepared to take Two Hundred Two Thousand Three Hundred Fifty Dollars [sic] ($252,350) to settle the compensatory portion of the case.... The Two Hundred Fifty Two Thousand Three Hundred Fifty Dollars ($252,350) demand is the last statement in the record of what the plaintiff would take to settle the compensatory portion of the case. In the face of such demand, the plaintiff cannot reasonably contend that he substantially prevailed with a $995.00 award.
This Court has had the opportunity on different occasions to examine and determine whether parties to an action have substantially prevailed for the purpose of awarding-attorney fees. In
Hayseeds, supra,
a restaurant which was insured for $150,000.00 burned down. State Farm Fire and Casualty (State Farm) declined to pay on the grounds of arson. The owner brought an action against the insurance company, and the jury returned a verdict of $150,000.00 on the insurance policy. The insurer appealed. This Court admitted that this was a close case, but found that there was sufficient evidence for the jury to infer that the owners were not at fault in the burning of the building. Consequently, the award of $150,000.00 was allowed to stand, and the policyholders were held to have substantially prevailed. As a result of substantially prevailing, this Court affirmed the award for attorney fees, costs, and consequential damages. However, the punitive damages award was reversed because the policyholders did not “establish a high threshold of actual malice in the settlement process.”
Hayseeds,
177 W.Va. at 330, 352 S.E.2d at 80.
In
Thomas v. State Farm Mutual Automobile Insurance Company,
181 W.Va. 604, 383 S.E.2d 786 (1989), Ms. Thomas wrecked her pickup truck, which was insured by State Farm. The cost of repair was estimated at $8,200.05 for the pickup; $1,560.00 for the tank and pump apparatus; and $471.00 for
painting and relettering. State Farm offered to settle for $4,960.72, which Ms. Thomas refused. She filed an action, and at trial she sought compensatory damages in the amount of $10,465.50 for property damage and $359.00 for towing charges. The jury awarded Ms. Thomas $13,213.00, representing $10,-168.00 for property damage and towing and storage fees, and $3,045.00 for economic loss. The trial court found Ms. Thomas substantially prevailed and awarded attorney fees. The insurer appealed. This Court affirmed the trial court and further clarified the meaning of substantially prevail by stating:
The question of whether an insured has substantially prevailed against his insurance company on a property damage claim is determined by the status of the negotiations between the insured and the insurer prior to the institution of the lawsuit. Where the insurance company has offered an amount materially below the damage estimates submitted by the insured, and the jury awards the insured an amount approximating the insured’s damage estimates, the insured has substantially prevailed.
Id.
at syllabus point 2.
In
Jordan v. National Grange Mutual Insurance Company,
183 W.Va. 9, 393 S.E.2d 647 (1990), this Court stated that “the insured is entitled to recover reasonable attorney’s fees from his or her insurer, as long as the attorney’s services were necessary to obtain payment of the insurance proceeds.”
Id.
at 14, 393 S.E.2d at 652.
The case of
Hadorn v. Shea, 193
W.Va. 350, 456 S.E.2d 194 (1995), involved an action by a policyholder against her underinsured motorist earner. After a jury returned a verdict of $90,000.00 in favor of the insured against her underinsured motorist carrier, the insured amended her complaint, seeking costs and expenses, including attorney fees, on the basis that she substantially prevailed at trial. This Court affirmed the trial court’s granting of summary judgment to the insurer, finding appellant did not substantially prevail at trial. The insured demanded $300,000.00 for personal injury, rejecting the insurer’s pretrial final settlement offer of $22,500.00. The jury awarded her $90,-000.00. In making its decision, this Court reasoned that the insured failed to make counteroffers in conjunction with her rejection of her insurer’s settlement offers. Instead, she appeared not interested in any settlement less than her original demand of $300,000.00. As a basis for affirming the trial court’s denial of costs and expenses, this Court stated that “[i]t is not clear that ‘but for’ Ms. Hadorn’s attorney’s services she would not have been able to get State Farm to settle for $90,000 without proceeding to trial.”
Id.
at 354, 456 S.E.2d at 198. If Ms. Hadorn had engaged in active settlement negotiations, there may have been no need for a trial.
In
Hadorn,
this Court also detailed the standard by which one can determine if an insured has substantially prevailed. This Court stated: “To determine if a plaintiff has substantially prevailed, we compare the plaintiffs last settlement demand before filing suit to the amount awarded by the jury.” 193 W.Va. at 353, 456 S.E.2d at 197.
In the case at bar, the appellant contends in his brief filed to this Court that he made a counteroffer prior to filing this action. He claims he “counteroffered with a demand to simply cover the cost of repairs.” Unfortunately, appellant has not directed us to the proof of this counteroffer in the record, and we do not find it documented there. We note that the trial judge, after listening to numerous hearings regarding evidence and a fairly lengthy trial, found “Plaintiff McCormick never made a meaningful counteroffer prior to filing this action and made no good faith attempt to settle before trial ... Having failed to make any offer prior to filing suit, Mr. McCormick cannot be said to have substantially prevailed on any claim made prior to suit.” The trial court did not abuse its discretion in reaching this conclusion. Therefore, we move on to the next phase of our analysis.
In
Hadorn,
this Court said that “it is the status of the claim as a
whole,
at the time negotiations broke down, that determines whether an insured substantially prevails.” 193 W.Va. at 354, 456 S.E.2d at 198 (emphasis in original). After Mr. McCormick filed the action, the parties exchanged various set
tlement offers. However, none of the offers made by appellant approximates the $995.00 jury award. Appellant states in the record that his last demand prior to trial was to resolve only the compensatory portion of the case for $250,000.00.
It appears from the record that such an offer was made at a hearing held on August 13,1993. Appellant’s counsel stated he would settle the case for “about $250 million.” When questioned by the judge regarding that comment, counsel stated he would settle the compensatory .portion of the case for $252,350.00. At that point, negotiations had broken down.
Comparing the demands made by the appellant during settlement negotiations with the award of $995.00 he received from the jury verdict, we cannot say, in view of the overall evidence and status of the case, that the trial judge abused his discretion in failing to find that the appellant substantially prevailed by the test suggested in
Hadom,
and, as previously indicated, we cannot conclude that the trial court erred in effectively finding that the appellant was precluded, under the
Hayseeds
theory, from seeking attorney fees or punitive damages, since under
Hayseeds
substantial recovery on the underlying claim is a clear predicate to seeking additional
Hayseeds
relief.
Having come to that conclusion, we are troubled by, but do not find reversible error in one facet of the problem. The issue of whether appellant substantially prevailed for the purpose of awarding attorney fees is, in our view, correctly governed by the principles we have just reviewed. However, given the fact that the first phase trial was perceived by the trial court as being limited to compensatory • damages, the comparison of the last offers made by appellant to settle the case with the amount of the jury verdict appears to us to be inappropriate. We believe that, on the facts of this case only, that comparison does not serve its intended purpose. Here not all the issues under consideration in the negotiations were submitted to the jury. It may be fair to conclude that the high demand made by the appellant justifies this Court and the trial court in leaving him where he was found, but we note the princi-pies we have reviewed here work as they were intended where all the issues appropriate to a
Hayseeds-type
ease have been put before a jury. In the present case, not all elements of damages appropriate under
Hayseeds
were presented to the jury.
SHOWING OF MALICE
The appellant also claims that the trial court erred in effectively ruling that he had to show malice during the first phase of his
Hayseeds
trial before he was entitled to proceed to the second, or punitive damage, phase.
As has already been discussed, a clear predicate to recovering punitive damages in a
Hayseeds
claim is that the plaintiff “substantially prevail” on his underlying claim, and, as has already been discussed, the trial court, without committing reversible error, found that the appellant did not “substantially prevail” on his underlying claim. Accordingly, the Court concludes that the trial court’s ultimate conclusion that the appellant was not entitled to a
Hayseeds
punitive damages trial was proper.
The trial court was also correct in saying that malice must be shown in a
Hayseeds
case before punitive damages may be recovered. In
Hayseeds
itself, we said:
... [P]unitive damages for failure to settle a property dispute shall not be awarded against an insurance company unless the policyholder can establish a high threshold of actual malice in the settlement process. By “actual malice” we mean that the company actually knew that the policyholder’s claim was proper, but willfully, maliciously and intentionally denied the claim. We intend this to be a bright line standard, highly susceptible to summary judgment for the defendant, such as exists in the law of libel and slander, or the West Virginia law of commercial arbitration.
See, e.g., N.Y. Times v. Sullivan,
376 U.S. 254, 84 S.Ct. 710, 11 L.Ed.2d 686 (1964) and
Board of Education v. [W. Harley] Miller [Inc.],
160 W.Va. 473, 236 S.E.2d 439 (1977). Unless the policyholder is able
to introduce evidence of intentional injury — not negligence, lack of judgment, incompetence, or bureaucratic confusion— the issue of punitive damages should not be submitted to the jury. Furthermore, a willingness to settle a case of alleged arson can no longer be used as evidence of “bad faith” because the concept of “bad faith” short of actual malice no longer has any place in the law of property damage insurance cases. In fact, to make the matter entirely explicit, an offer of settlement can never be used to show “actual malice” nor be used against an insurance carrier in any way.
Hayseeds,
177 W.Va. at 330-31, 352 S.E.2d at 80-81 (footnotes omitted).
We do, however, note one troubling aspect of the present ease. As has already been discussed, by apparent agreement of the parties, the trial of the
Hayseeds
claim was divided into two parts, the first of which related to compensatory damages, and the second of which related to punitive damages. Punitive damages were clearly not an issue in the first part, and malice was not a necessary element of the issues which were tried in the first part. In the circumstances before us in this case, we believe that it was wholly contradictory and erroneous for the trial court to hold that the appellant was precluded from proceeding to the second phase of this case because he failed to introduce evidence of malice in the case tried, after the court clearly limited the case tried to compensatory damages.
TRIAL ON BAD FAITH SETTLEMENT PRACTICES
As previously indicated, an action under
Jenkins v. J.C. Penney Casualty Insurance Company, supra,
and its progeny, is a type of action which is wholly distinct from an underlying contractual action on an insurer’s failure to comply with its insurance contract. Such an action is also wholly distinct from a
Hayseeds
action. Further, the conditions and predicate for bringing
a.Jenkins-type
case are wholly different from those necessary for bringing an underlying contract action or for bringing a
Hayseeds
action. Whereas under
Hayseeds
it is necessary that a policyholder substantially prevail on an underlying contract action before he may recover enhanced damage, under
Jenkins
there is no requirement that one substantially prevail; it is required that liability and damages be settled previously or in the course of the
Jenkins
litigation.
Jenkins
instead predicates entitlement to relief solely upon violation of the West Virginia Unfair Trade Practices Act, W.Va.Code § 33-11-4(9), where such violation arises from a “general business practice” on the part of the insurer.
The fundamental holding of
Jenkins
recognizes a private, implied cause of action for violations of W.Va.Code § 33-11-4(9) and permits plaintiff to recover attorney fees and, under the appropriate circumstances, punitive damages, if it can be shown that there was more than a single isolated violation of W.Va.Code § 33-11-4(9) and that the violations indicate a “general business practice” on the part of the insurer.
In the body of
Jenkins,
the Court further indicated:
We conceive that proof of several breaches by an insurance company of W.Va.Code, 33-11-4(9), would be sufficient to establish the indication of a general business practice. It is possible that multiple violations of W.Va.Code, 33-11-4(9), occurring in the same claim .would be sufficient, since the term “frequency” in the statute must relate not only to repetition of the same violation but to the occurrence of different violations. Proof of other violations by the same insurance company to establish the frequency issue can be obtained from other claimants and attorneys who have dealt with such company and its claims agents, or from any person who is familiar with the company’s general business practice in regard to claim settlement.
167 W.Va. at 610, 280 S.E.2d at 260.
Since the predicate for seeking relief under
Jenkins
and its progeny does not require that an insured substantially prevail on an underlying action, and since
Jenkins
does allow, under certain conditions, a party to seek reasonable attorney fees and punitive damages, this Court believes that insofar as
the trial court’s order in the present case precludes the appellant from seeking attorney fees or punitive damages because the appellant failed substantially to prevail below, the trial court’s order in the present case was erroneous.
Additionally, as previously indicated, on July 31, 1992, the trial court entered an order bifurcating the issues for trial in this case and specifically provided that any questions arising under the Unfair Trade Practices Act would be handled in a separate trial. It appears that at the conclusion of the trial, the trial court not only found that the appellant had not substantially prevailed in his underlying action, but refused to allow the appellant to proceed to trial to seek damages or attorney fees under any cause of action.
This Court believes that, in the circumstances of this ease, litigation of the
Jenkins-type
claim is appropriate. The appellant has prevailed in the first phase on his claim that Allstate failed to pay the amount to which the appellant was entitled under the insurance contract. Pursuit of the
Jenkins
claim, if either of the parties elects to proceed, will afford full opportunity to litigate the substance of the remaining issues that were not adequately addressed during the first phase trial had below, including, if supported by the evidence, the issue of whether the reconditioning deductions used by Allstate are a “general business practice”, whether, under the applicable
Jenkins
rule, punitive damages should be awarded, and whether appellant should be awarded attorney fees for vindicating his Jenkins-type claim and, if so, in what amount.
The Court notes that the remainder of the errors assigned by the appellant relate to matters which may be raised in the
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phase of the trial and are not prejudicial with respect to the result which we announce today relating to the trial had below, even if they constituted error.
ALLSTATE’S COUNTER ASSIGNMENTS OF ERROR
The Court notes that, among other points, Allstate in the present case assigns as error the fact that the jury’s verdict awarded the appellant $400.00 for the loss of use of his vehicle, and Allstate claims that there was no evidence to support such an award.
The evidence which the appellant did adduce to support this was are the fact that he had bought a used car for $300.00 and paid $100.00 to fix it up.
This Court agrees with Allstate that this evidence does not demonstrate loss of use or support the loss of use award. The basic measure of damages for loss of use of personal property is rental value,
O’Dell v. McKenzie,
150 W.Va. 346, 145 S.E.2d 388 (1965), although as we have indicated above, other factors may be relevant. The cost of a replacement car is not one of those factors. Accordingly, the Court concludes that the $400.00 loss of use award contained in the jury verdict must be set aside.
We have examined the remaining cross assignments and note that, even if they rise to the level of error, the error, if any, was not prejudicial.
CONCLUSION
For the reasons stated, this Court believes that the judgment of the circuit court, insofar as it relates to the first count of the appellant’s complaint, should be affirmed, except that the $400.00 award for loss of use is set aside. Further, the Court believes that the denial of attorney fees at the conclusion of the trial had was proper, and such denial is affirmed. The judgment of the court denying a phase 2 trial is reversed, and the matter is remanded on the appellant’s
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unfair trade practices claim for proceedings consistent with this opinion.
Affirmed in part; reversed in part; and remanded with directions.