Matthews v. Guest Services, Inc.

CourtDistrict Court, E.D. North Carolina
DecidedJuly 29, 2025
Docket2:25-cv-00002
StatusUnknown

This text of Matthews v. Guest Services, Inc. (Matthews v. Guest Services, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. North Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Matthews v. Guest Services, Inc., (E.D.N.C. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF NORTH CAROLINA NORTHERN DIVISION No. 2:25-CV-2-D ROBERT MATTHEWS, et al., ) Plaintiffs, ) v. ORDER GUEST SERVICES, INC., et el. Defendants. ) On October 29, 2024, Robert Matthews (“Matthews”), Lawrence Jackson (“Jackson”), Jeffrey Johnson (“Johnson”), Welton Ferebee (“Ferebee”), Tracy Bowser (“Bowser”), Dennis Hunter (“Hunter”), Chris Chappell (“Chappell”), Jamie Godfrey (“Godfrey”), Matthew Bateman (“Bateman”), John Parrish (“Parrish”), Gerri White, Timothy Warden (“Warden”), Gregory Brown (“Brown”), Marcus White, David Perry (“Perry”), Gary Spellman, Edward Jordan (“Jordan”), Tama Spellman, Jamie Sutton (“Sutton”), Willis Danchise (“Danchise”), Roy Felton (“Felton”), Ronald Clark (“Clark”), Thomas Wiggins (“Wiggins”), John Pierce (“Pierce”), Jefferson Broughton (“Broughton”), and Cathy Harrell Lowry as administrator of the estate of Fleetwood Harrell (“Lowry”) (collectively, “plaintiffs”) filed a complaint in Perquimans County Superior Court against Guest Services, Inc. (“Guest Services”) and Gerard T. Gabrys (“Gabrys”) (collectively, “defendants”) [D.E. 1-2]. Plaintiffs seek unpaid wages under the North Carolina Wage and Hour Act and other provisions of North Carolina law. See id. On January 8, 2025, defendants timely removed the action to this court based on federal question jurisdiction and federal diversity jurisdiction. See [D.E. 1]. On January 15, 2025, defendants moved to dismiss the complaint for failure to state a claim and [D.E. 10] and filed a memorandum in support [D.E. 11]. On January 31, 2025, plaintiffs

moved to stay consideration of defendants’ motion to dismiss while the court considered plaintiffs’ motion to remand [D.E. 16]. On February 7, 2025, the court granted plaintiffs’ motion to stay [D.E. 18]. On February 7, 2025, plaintiffs moved to remand to Perquimans County Superior Court [D.E. 19] and filed a memorandum in support [D.E. 20]. On February 28, 2025, defendants responded in opposition [D.E. 21]. On March 14, 2025, plaintiffs replied [D.E. 22]. As explained below, the court grants plaintiffs’ motion to remand, remands the action to Perquimans County Superior Court, and dismisses without prejudice defendants’ motion to dismiss. I. Plaintiffs are North Carolina residents who worked, at different times and in different roles, for Guest Services at defendants’ Harvey Point facility in Hertford, North Carolina. See Compl. [D.E. 1-2] ff 1-31, 34. Gabrys worked as Guest Services’s Chief Executive Officer from 2001 through December 31, 2021. See id. at ¢ 32. Guest Services “is one of the longest-running contractors for the United States government” and provides “hospitality management and business support services.” Id. at 33. Each plaintiff worked for Guest Services for at least a decade and some plaintiffs worked for Guest Services for “several decades.” Id. at { 34. During their employment, plaintiffs allege that they formed an “oral agreement” with Guest Services “outlining the terms and conditions of their employment, including certain rates, compensation terms, and benefits.” Id. at ] 35. Plaintiffs allege that since December 8, 1995, Guest Services “represented and promised its employees that they would be entitled to a payout on the last day of their employment with [Guest Services] equivalent to two . . . days of pay for each year of their employment with” Guest Services. Id. at 7 36. Plaintiffs allege that this agreement “was originally known as Terminal Leave Pay.” Id. Plaintiffs also allege that the only

condition for receiving Terminal Leave Pay was that an employee not be fired before retiring from Guest Services. See id. at | 38. Furthermore, plaintiffs allege that Guest Services offered the Terminal Leave Pay program to plaintiffs when Guest Services hired plaintiffs, and that plaintiffs accepted the Terminal Leave Pay program as a compensation term. See id. at 37. Moreover, plaintiffs allege that Guest Services maintained the Terminal Leave Pay program for “over two decades” and has paid “over $400,000 to retirees over the prior ten years.” Id. at J 39. On July 1, 2019, defendants allegedly abandoned the Terminal Leave Pay program without notifying plaintiffs and replaced the program with a new policy (“2019 amendment”). See id. at 40. Plaintiffs contend that they did “not consent to modifying the terms of their original agreement” and that defendants did not replace the Terminal Leave Pay program with any “additional benefit[s], right[s], or interest[s].” Id. at 41. Plaintiffs allege that the 2019 amendment “deviated significantly” from defendants’ original Terminal Leave Pay program. Id. at J 42; see id. at 43. Defendants also allegedly told plaintiffs that the 2019 amendment applied retroactively to their employment agreements and that plaintiffs would not receive Terminal Leave Pay upon retirement. See id. at 44-56. Plaintiffs also allege that, in addition to wages for two days of pay for each year of employment, defendants also owe plaintiffs certain “fringe benefits” (“supplemental wages”) of “over $4 per hour” because of defendants’ role as a government contractor. Id. at 46. Plaintiffs allege that defendants promised to pay plaintiffs these supplemental wages but have not done so. See id. at 46-50. On October 31, 2021, plaintiffs allege Guest Services lost its contract with the federal government, and Boeing obtained the contract. See id at 51. “Most, if not all, plaintiffs were not ready . . . to retire permanently . . . and intended to keep working, including for Boeing under

the new federal contract.” id. at Sometime after October 31, 2021, Gabrys met with Guest Services’s employees (including plaintiffs) and thanked them for their time with the company. See id. at ¢ 53. In that meeting, plaintiffs asked Gabrys “whether they were going to receive their Terminal Leave Pay.” Id. Gabrys told plaintiffs that they would not receive any Terminal Leave Pay if they went to work for Boeing. See id. at 954. Plaintiffs allege that defendants denied “years of benefits promised to [plaintiffs]” by defendants under the Terminal Leave Pay program. See id. In January 2023, plaintiffs submitted a global settlement demand to Guest Services “for violations of the . . . [McNamara-O’Hara Service Contract Act of 1965, 41 U.S.C. §§ 6701 (“SCA”)] and other State and Federal law concerning deferred pay fringe benefits, terminal leave pay,” and Guest Services’s alleged handling of “associated record-keeping and notice procedures.” [D.E. 21] 5; [D.E. 21-4] 2-13; cf. [D.E. 20] 16-17. Plaintiffs demanded more than $1.3 million. See [D.E. 21] 5; [D.E. 21-4] 9. On December 29, 2023, plaintiffs filed a similar action against defendants in the United States District Court for the Western District of North Carolina. See 3:23-CV-910 [ECF 1] (“Matthews I).! Plaintiffs brought claims under state and federal law. See id. On April 24, 2024, defendants moved to dismiss plaintiffs amended complaint in that action. See 3:23-CV-190 [ECF 18]. On August 21, 2024, the United States District Court for the Western District of North Carolina held that federal law did not govern plaintiffs’ claims and that the court lacked subject- matter jurisdiction over plaintiffs’ state law claims because plaintiffs failed to satisfy the amount- in-controversy requirement in 28 U.S.C. § 1332, and dismissed plaintiffs’ amended complaint See 3:23-CV-910 [ECF 23].

1 For clarity, the court refers to documents filed in the action before the United States District Court for the Western District of North Carolina as “3:23-CV-910 [ECF]” and documents filed in this action as “[D.E.].”

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Bluebook (online)
Matthews v. Guest Services, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/matthews-v-guest-services-inc-nced-2025.