Mary Holmes v. Jessica Bax

Court of Appeals for the Eighth Circuit·Decided August 19, 2026·No. 25-1987·Published

Opinion

United States Court of Appeals For the Eighth Circuit

No. 25-1987

Mary Holmes; Empower Missouri; Denise Davis; Andrew Dallas

Plaintiffs - Appellees

v.

Jessica Bax, in her official capacity as Director of the Missouri Department of Social Services

Defendant - Appellant

------------------------------

National Health Law Program; Food Research & Action Center

Amici on Behalf of Appellee(s)

Appeal from United States District Court for the Western District of Missouri - Jefferson City

Submitted: April 15, 2026 Filed: August 19, 2026

Before LOKEN, SHEPHERD, and STRAS, Circuit Judges.

SHEPHERD, Circuit Judge.

Several Missourians—Mary Holmes, Denise Davis, and Andrew Dallas—along with Empower Missouri, a nonprofit organization that purports to guarantee access to adequate nutrition (collectively, Plaintiffs) raise various claims against Jessica Bax 1 in her official capacity as Director of the Missouri Department of Social Services (DSS) for her alleged inadequate administration of the Supplemental Nutritional Assistance Program (SNAP) in Missouri. Specifically, Plaintiffs allege that Bax’s policies, practices, and procedures violate various provisions of the SNAP Act, the Fourteenth Amendment’s Due Process Clause, and the Americans with Disabilities Act (ADA). The parties filed cross motions for summary judgment. The district court granted Plaintiffs’ motion for summary judgment and denied Bax’s motion. The district court ordered Bax to submit a proposed plan to address the shortcomings in DSS’s administration of SNAP within 90 days, and it later entered a remedial order and final judgment. Bax appeals both the district court’s summary judgment and remedial orders. Having jurisdiction under 28 U.S.C. § 1291, we affirm in part and reverse in part the district court’s grant of summary judgment, vacate the permanent injunction, and remand.

I.

Congress established SNAP “to safeguard the health and well-being of the Nation’s population by raising levels of nutrition among low-income households.” 7 U.S.C. § 2011. This federally-funded and state-administered program provides eligible households with a monthly benefit for food purchases. See 7 U.S.C. § 2014(a). In Missouri, DSS is solely responsible for administering SNAP.

1 Plaintiffs initially filed this lawsuit against Robert Knodell, the Acting Director of the Missouri Department of Social Services. He has since been replaced by Jessica Bax.

To receive SNAP benefits, an individual must submit an initial application and complete an interview. Once DSS registers an application, it instructs the applicant to contact its call center within five days to interview. 2 If an applicant does not interview within five days after applying, DSS notifies the applicant that an interview must be completed within 30 days or his application will be denied. DSS automatically denies an application if an individual does not complete an interview within 30 days of submission, regardless of an applicant’s efforts to schedule an interview.

To maintain SNAP benefits, individuals must recertify their SNAP eligibility, typically on an annual basis. Recertification requires individuals to complete an application, interview, and undergo further verification if they report certain changes. Bax contends that DSS has a waiver from the federal government that allows it to “automatically forgo the interview requirement at recertification for households with no earned income in which all adult members are elderly or disabled.” However, this waiver is not part of the record in this case.

In January 2022, Mary Holmes called DSS three times to request a SNAP application, but no one answered the phone. She then paid a family member to drive her to a resource center,3 submitted her application in-person, and asked to be interviewed that day. DSS refused her request and told her that someone would call her in the next few days. She answered a call from DSS the next day but was never connected to a representative. Over the following month, she called DSS at least eleven times attempting to interview. Despite enduring numerous holds of over two hours, she was never connected to a staff member. And in February 2022, DSS

2 Applicants are also permitted to interview in-person. Once requested, the interview must be scheduled within five days.

3 DSS operates resource centers throughout Missouri where applicants are supposed to be able to “submit applications and supporting documentation, ask questions about their applications and benefits, and be interviewed as part of the application process.”

denied her application for failure to interview. After Plaintiffs filed this suit, Holmes received an interview, and she was approved for SNAP benefits on March 20, 2023.

Andrew Dallas has epilepsy, which impacts his daily functioning. Relevant to this lawsuit, he has received SNAP benefits since at least 2021. In December 2021, DSS received a document from Dallas entitled “Food Stamp Change Report.” In this report, Dallas explained that he has epilepsy and that he “cannot understand like normal people do. Please help! . . . I am disabled.” DSS understood this note to be a request for a reasonable accommodation, but Dallas did not need to complete any forms at that time to continue receiving SNAP benefits. In January 2023, DSS mailed Dallas SNAP recertification paperwork and did not provide him any assistance. In early February 2023, Dallas called DSS roughly ten times to ask for help completing his recertification paperwork. He never connected with a representative due to long wait times and the main menu language prompts. Like Holmes, after joining this lawsuit, Dallas received an interview and was approved for SNAP benefits. His benefits never lapsed.

In November 2022, Denise Davis applied for SNAP benefits online, but DSS did not register her application.4 In December 2022, she submitted a second SNAP application and called DSS several times a week attempting to interview. Like Holmes and Dallas, she never spoke to a DSS employee because DSS repeatedly deflected and disconnected her calls. More than once, she waited on hold for over two hours before DSS’s automated system disconnected her call due to high call volume. Despite her repeated attempts to interview, DSS denied her application for failure to interview. She then submitted a third application. Davis called DSS at least thirteen times and visited a resource center to try to interview, but again, she never reached anyone at DSS. Like Holmes and Dallas, after joining this lawsuit, she received an interview and was approved for SNAP benefits. Although Holmes, Davis, and Dallas all now receive SNAP benefits, they anticipate needing this

4 DSS asserts that her application contained an incorrect social security number.

assistance for years to come which will require dealing with DSS and its benefits administration system.

Empower Missouri is the final plaintiff in this lawsuit. It is a nonprofit organization that describes itself as seeking to ensure that all Missourians “have access to adequate nutrition, quality healthcare, decent housing, and appropriate education.” It contends that it devotes significant time and energy to “provide[] resources and information to anti-hunger advocates and communicate[] with DSS regarding agency failures in Missouri’s administration of SNAP.” From 2021 to 2023, it spent $96,000 on addressing issues that arose from DSS’s administration of SNAP.

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