JUSTICE GARMAN
delivered the judgment of the court, with opinion.
Chief Justice Thomas and Justices Fitzgerald, Kilbride, and Karmeier concurred in the judgment and opinion.
Justice McMorrow dissented, with opinion, joined by Justice Freeman.
OPINION
Plaintiff, Detroy Marshall, Jr., as personal representative and administrator of the estate of his son, Detroy Marshall III, filed a negligence action in the circuit court of Winnebago County against Burger King Corporation, Davekiz, Inc., Pamela Fritz, and various insurers. The decedent was killed when a car driven by Fritz crashed through the wall of the Burger King restaurant where the decedent was eating and fatally injured him. Plaintiff alleged that Burger King and Davekiz, Burger King’s franchisee, did not exercise due care in designing, constructing, and maintaining the restaurant and that their failure to do so proximately caused the decedent’s death. Burger King and Davekiz filed a joint motion to dismiss the allegations against them (735 ILCS 5/2 — 615 (West 2002)), which the circuit court granted. The appellate court reversed and remanded the cause for further proceedings. 355 Ill. App. 3d 685. We affirm the judgment of the appellate court and hold that the allegations in plaintiffs complaint are sufficient to establish that Burger King and Davekiz owed a duty of care to the decedent.
BACKGROUND
According to plaintiffs complaint, on September 27, 2001, Pamela Fritz backed into a lamppost as she was attempting to drive out of the parking lot of a Burger Kang restaurant in Rockford, Illinois. When she drove forward from the lamppost, her accelerator stuck, and she lost control of her car. The car hit a sidewalk adjacent to the restaurant, became airborne, and penetrated the brick half-wall and windows surrounding the restaurant’s entrance. The decedent, who was eating inside the restaurant at the time, was struck by Fritz’s car and fatally injured.
On September 24, 2003, plaintiff filed the instant lawsuit in the Winnebago County circuit court as a personal representative of the decedent and as the administrator of the decedent’s estate. Counts V and VI of plaintiffs six-count complaint, which sought damages for spoliation of evidence from various insurers and Fritz, were settled. Only the remaining counts are at issue in this appeal.
Counts I through IV of the complaint seek damages for negligence from Burger King and Davekiz on behalf of the decedent’s children and next of kin under the Wrongful Death Act (740 ILCS 180/1 et seq. (West 2000)) and the survival provision of the Probate Act of 1975 (755 ILCS 5/27 — 6 (West 2000)). All of these counts allege that Burger King franchised the restaurant at the Rockford location to Davekiz. Counts I and II allege that Burger King “owned, operated, controlled[,] and maintained” the restaurant “by and through its agents, servants, employees, [and] franchisees.” They also allege that, by and through the same parties, Burger King “directed and controlled the [restaurant’s] design, construction, layout, floor plan[,] and building material specifications.” Counts III and IV contain nearly identical allegations against Davekiz, with the exception that they omit the reference to “franchisees.” All of the counts allege that Burger King and Davekiz did not exercise due care in designing, constructing, and maintaining the restaurant and that their failure to do so proximately caused the decedent’s injuries. Specifically, they state that defendants:
“a. Failed to place vertical concrete pillars or poles in the sidewalk by the entrance of said restaurant, which vertical pillars or poles would have prevented the vehicle *** from becoming air born [sic] and coming to rest over the brick half wall, when the Defendants] knew or should have known that failing to put concrete pillars or poles in the sidewalk by the entrance to the restaurant would allow a vehicle to become air born [sic] when driven over the sidewalk, thereby causing the vehicle to come down on top of the brick half wall ***.
b. Improperly designed the Burger King restaurant building, by designing the building to be bricked up only a few feet from the ground, when the Defendants[s] knew or should have known[ ] that permitting [the] building to be bricked up only a few feet from the ground may allow a vehicle from the parking lot to drive into the building, and crash through the glass on top of the brick ***.
c. Improperly constructed the building and sidewalk of the Burger King restaurant involved in this occurrence, by failing to place vertical concrete pillars or poles near the entrance of said restaurant, contrary to the custom and practice of the industry, when the Defendants] knew or should have known that the custom and practice in the building industry was to place vertical concrete pillars or poles near the entrance to the building when the parking lot is in such close proximity, and vehicles could drive up onto the sidewalk and into the building ***.
d. Failed to adequately and securely construct the entrance and front of the Burger King restaurant involved in this occurrence, when the Defendants knew or should have known that the location of this occurrence involved a high traffic count on two major streets, and that vehicles may drive onto the sidewalk and into the building ***.
e. Improperly designed and constructed the sidewalk area of the Burger King restaurant involved in this occurrence, in violation of the BOCA Building Code, by designing and constructing a sidewalk which sidewalk when hit by a vehicle causes the vehicle to become air born [szc] and crash into the restaurant building ***.
f. Failed to otherwise use due care in the design, construction, and maintenance of the building, parking lot and sidewalk involved in this occurrence.”
On November 10, 2003, Burger King and Davekiz filed a motion to dismiss counts I through IV of the complaint pursuant to section 2 — 615 of the Code of Civil Procedure (735 ILCS 5/2 — 615 (West 2002)). They argued that plaintiff failed to state a cause of action upon which relief could be granted because they had no duty to protect the decedent from the injury caused by Fritz’s car. The circuit court granted defendants’ motion. The court reasoned that the likelihood of the type of accident at issue was so minor that to guard against it in the manner suggested by plaintiff “would require fortifying every building within striking distance of any crazed or incredibly inept driver,” forgoing “any hope of aesthetically pleasing or business-enticing buildings.”
The appellate court reversed the judgment of the circuit court and remanded the cause for further proceedings, with one justice dissenting. 355 Ill. App. 3d 685. The majority held that plaintiff’s complaint states a cause of action against defendants. 355 Ill. App. 3d at 689. It noted that the complaint alleges specific ways in which defendants failed to guard against the possibility of cars penetrating the restaurant and injuring patrons. 355 Ill. App. 3d at 689. Relying on two factually analogous cases, Ray v. Cock Robin, Inc., 57 Ill. 2d 19 (1974), and Marquardt v. Cernocky, 18 Ill. App. 2d 135 (1958), the majority concluded that, based on the allegations in plaintiffs complaint, it could not say as a matter of law that the precautions suggested by the complaint are beyond the duty of reasonable care that a premises owner in defendants’ situation owes to its customers. 355 Ill. App. 3d at 689. The majority also responded to the circuit court’s “policy reasons” for declining to find that defendants owed a duty of reasonable care to the decedent. 355 Ill. App. 3d at 689. According to the majority, plaintiff created a question of fact as to whether defendants’ failure to take precautions was a breach of their duty of reasonable care, regardless of the burdens associated with exercising that duty, by alleging that defendants’ conduct was inconsistent with the custom and practice of the building industry and that it violated the BOCA building code. 355 Ill. App. 3d at 689-90. The majority declined to follow Simmons v. Aldi-Brenner Co., 162 Ill. App. 3d 238 (1987), and Stutz v. Kamm, 204 Ill. App. 3d 898 (1990), both of which found no duty to exist in circumstances similar to those at issue in this case. 355 Ill. App. 3d at 690-92.
The dissent opined that plaintiff failed to allege facts sufficient to establish a duty or proximate cause. 355 Ill. App. 3d at 693 (McLaren, J., dissenting). As to the latter, the dissent reasoned that because defendants merely furnished a condition that caused injury as a result of the subsequent, independent act of a third party, the creation of that condition could not be a proximate cause of the injury. 355 Ill. App. 3d at 694 (McLaren, J., dissenting). Instead, the subsequent, independent act of Fritz’s driving broke the causal link between the original wrong and the injury and became the sole proximate cause. 355 Ill. App. 3d at 694 (McLaren, J., dissenting). As to the issue of duty, the dissent criticized the majority for declining to follow Simmons and Stutz and for accepting plaintiffs “blind assertion” that defendants violated the BOCA building code absent specific citations to relevant code sections adopted by the City of Rockford. 355 Ill. App. 3d at 694-95 (McLaren, J., dissenting).
Defendants filed a petition for leave to appeal, which we allowed. 177 Ill. 2d R. 315. We granted leave to the Illinois Association of Defense Trial Counsel, the Pacific Legal Foundation, and the Illinois Trial Lawyers Association to file amicus curiae briefs. 155 Ill. 2d R. 345.
ANALYSIS
A section 2 — 615 motion to dismiss (735 ILCS 5/2— 615 (West 2002)) challenges the legal sufficiency of a complaint based on defects apparent on its face. City of Chicago v. Beretta U.S.A. Corp., 213 Ill. 2d 351, 364 (2004). Therefore, we review de novo an order granting or denying a section 2—615 motion. Wakulich v. Mraz, 203 Ill. 2d 223, 228 (2003). In reviewing the sufficiency of a complaint, we accept as true all well-pleaded facts and all reasonable inferences that may be drawn from those facts. Ferguson v. City of Chicago, 213 Ill. 2d 94, 96-97 (2004). We also construe the allegations in the complaint in the light most favorable to the plaintiff. King v. First Capital Financial Services Corp., 215 Ill. 2d 1, 11-12 (2005). Thus, a cause of action should not be dismissed pursuant to section 2 — 615 unless it is clearly apparent that no set of facts can be proved that would entitle the plaintiff to recovery. Canel v. Topinka, 212 Ill. 2d 311, 318 (2004). We have repeatedly stated, however, that Illinois is a fact-pleading jurisdiction. See, e.g., Weiss v. Waterhouse Securities, Inc., 208 Ill. 2d 439, 451 (2004). While the plaintiff is not required to set forth evidence in the complaint (Chandler v. Illinois Central R.R. Co., 207 Ill. 2d 331, 348 (2003)), the plaintiff must allege facts sufficient to bring a claim within a legally recognized cause of action (Vernon v. Schuster, 179 Ill. 2d 338, 344 (1997)), not simply conclusions (Anderson v. Vanden Dorpel, 172 Ill. 2d 399, 408 (1996)).
To state a cause of action for negligence, a complaint must allege facts that establish the existence of a duty of care owed by the defendant to the plaintiff, a breach of that duty, and an injury proximately caused by that breach. Bajwa v. Metropolitan Life Insurance Co., 208 Ill. 2d 414, 421 (2004). Whether a duty exists in a particular case is a question of law for the court to decide. Chandler, 207 Ill. 2d at 340. On the contrary, whether a defendant breached the duty and whether the breach was the proximate cause of the plaintiff’s injuries are factual matters for the jury to decide, provided there is a genuine issue of material fact regarding those issues. Espinoza v. Elgin, Joliet & Eastern Ry. Co., 165 Ill. 2d 107, 114 (1995).
Defendants argue that plaintiff failed to state a cause of action for negligence against them. Their general contentions are that they owed no duty of care to the decedent and that, as a matter of law, their conduct did not proximately cause the decedent’s injuries. Plaintiff disputes these contentions.
As a preliminary matter, we find that defendants have forfeited their argument regarding proximate cause for purposes of this appeal. Defendants argue for the first time before this court that, as a matter of law, the allegations in plaintiffs complaint are insufficient to demonstrate that their conduct proximately caused the decedent’s injuries. According to defendants, their conduct merely furnished a condition that contributed to harm caused by the subsequent, independent act of a third party. It is well settled that where the appellate court reverses the judgment of the circuit court, and the appellee in that court brings the case before this court as an appellant, that party may raise any issues properly presented by the record to sustain the judgment of the circuit court. In re R.L.S., 218 Ill. 2d 428, 437 (2006), quoting Dineen v. City of Chicago, 125 Ill. 2d 248, 264 (1988), quoting Mueller v. Elm Park Hotel, 391 Ill. 391, 399 (1945). Defendants prevailed in the circuit court, were the appellees before the appellate court, and appealed the judgment of the appellate court to this court. However, defendants moved to dismiss plaintiffs complaint in the circuit court solely on the basis that they owed no duty of care to the decedent. They did not argue proximate cause in their motion to dismiss, and the trial court’s ruling was limited to the issue of whether plaintiff adequately pleaded the existence of a duty. Therefore, the issue of proximate cause is not properly presented by the record in this case. We thus turn to the issue of duty.
According to defendants, they owed no duty to the decedent to protect him against the possibility of an out-of-control car penetrating the restaurant and injuring him. They characterize the incident at issue as “highly extraordinary” and “tragically bizarre” and, therefore, not reasonably foreseeable. They also emphasize that the likelihood of similar incidents occurring in the future is very slight and that the burden imposed on them and the business community at large will be considerable if we determine they owed a duty to the decedent. Defendants criticize the appellate court for determining that a duty existed in this case without specifically considering the foreseeability of the decedent’s injury, the likelihood of the injury, the magnitude of the burden of guarding against it, and the consequences of placing the burden on them. Further, they argue that the allegations in plaintiffs complaint regarding their purported violations of the BOCA building code and deviations from the custom and practice of the building industry do not support the finding that they owed a duty to the decedent.
Plaintiff disputes defendants’ contention that they owed no duty of care to the decedent. He argues that because the decedent was defendants’ business invitee, defendants owed the decedent a duty to ensure that the premises of their restaurant were reasonably safe for the decedent’s use. Moreover, according to plaintiff, it was readily foreseeable that a customer sitting in the dining area of defendants’ restaurant could be injured in the manner in which the decedent was injured. Plaintiff emphasizes that no protective poles were built around the restaurant, the restaurant was “bricked up” only a few feet from the ground, the restaurant was located in an area with heavy traffic, and the restaurant’s parking lot was located directly adjacent to its entrance and dining area. In addition, plaintiff characterizes the precautions that he alleges defendants could have taken to prevent the decedent’s death as “minimal undertakings at best.”
Before addressing the substance of the parties’ arguments on the issue of duty, we must clarify the scope of our inquiry into the sufficiency of plaintiffs complaint. As mentioned, the complaint alleges that Burger King “owned, operated, controlled[,] and maintained” the restaurant at the Rockford location “by and through its agents, servants, employees, [and] franchisees.” It also alleges that, by and through the same parties, Burger King “directed and controlled the [restaurant’s] design, construction, layout, floor plant,] and building material specifications.” The complaint repeats virtually identical allegations with respect to Davekiz, Burger King’s franchisee, and contains specific allegations of negligence against both defendants that refer to the design, construction, and maintenance of the restaurant.
Plaintiffs complaint can reasonably be construed as setting forth theories of liability against each defendant in its capacity as the owner, operator, designer, and builder of the restaurant. However, in briefing and orally arguing this case, the parties focused solely on defendants’ potential liability as owners and operators of the restaurant. A cause of action for negligent design is distinguishable from a cause of action for negligent construction. Compare, e.g., Hunt v. Blasius, 14 Ill. 2d 203, 209 (1978) (contractor may be hable in neghgence if it follows specifications that are “so obviously dangerous that no competent contractor would follow them”), with Ferentchak v. Village of Frankfort, 105 Ill. 2d 474, 479-80 (1985) (distinguishing cause of action against contractor in Hunt from cause of action against civil engineer on ground that engineer “was not following the design of [the developer], but instead was creating one”). Furthermore, neither a cause of action for negligent design nor a cause of action for negligent construction is dependent upon an injured party’s status as a business invitee, as may be the case with a cause of action for neghgence against the owner or operator of a business. See, e.g., Rowe v. State Bank of Lombard, 125 Ill. 2d 203, 216 (1988) (“special relationship” between business invitor and business invitee may give rise to duty to protect against the criminal acts of others). Because the parties have presented no arguments regarding the negligent-design and negligent-construction theories set forth in the complaint, we confine our discussion to whether defendants owed a duty to the decedent in their capacities as owners and operators of the restaurant. In addition, we express no opinion at this time on what effect, if any, Burger King’s status as Davekiz’s franchisor may have on Burger King’s liability in this case. See O’Banner v. McDonald’s Corp., 173 Ill. 2d 208, 211-14 (1996) (addressing at summary judgment phase of proceedings whether franchisor was vicariously hable under theory of apparent agency for injuries plaintiff incurred after slipping and falling in franchised restaurant’s restroom).
Turning to the arguments of the parties, we initially observe that plaintiff has cited Ray v. Cock Robin, Inc., 57 Ill. 2d 19 (1974), in support of his contention that defendants owed the decedent a duty of care. In Ray, the plaintiffs were seated at a picnic table in front of an ice cream stand owned and operated by Cock Robin, Inc., when they were struck by an out-of-control car. Ray, 57 Ill. 2d at 21. They filed a negligence action against Cock Robin, the driver of the car, and the mechanic who serviced the car before the accident. Ray, 57 Ill. 2d at 20. The jury rendered a verdict in favor of Cock Robin, and the appellate court reversed and remanded the cause for a new trial. Ray, 57 Ill. 2d at 20-21. This court affirmed the judgment of the appellate court. Ray, 57 Ill. 2d at 24.
The issue in Ray was whether the trial court erred in excluding testimony from a police officer at trial that would have indicated that he witnessed a car run into a bicycle rack in front of Cock Robin’s picnic tables sometime during the month preceding the accident at issue. Ray, 57 Ill. 2d at 21-22. The testimony would further have revealed that the officer informed one of Cock Robin’s employees that the picnic tables were located in a dangerous area and that the employee told the officer Cock Robin had been informed of the danger. Ray, 57 Ill. 2d at 22. Cock Robin argued that its failure to take measures to protect its patrons against the possibility of a vehicle leaving the roadway and striking them was not a proximate cause of the accident, but merely a condition that made the plaintiffs’ injuries possible through the subsequent, independent act of a third party. Ray, 57 Ill. 2d at 22.
In discussing whether the exclusion of the police officer’s testimony was prejudicial to the plaintiffs, this court focused on the effect the evidence would have had on the jury’s assessment of the foreseeability of the accident and, accordingly, on its decision regarding the proximate cause of the accident. See Ray, 57 Ill. 2d at 22-23. This court concluded that because the testimony tended to establish that the defendant was aware of the possible danger that the location of its picnic tables and bicycle rack posed to its patrons (Ray, 57 Ill. 2d at 22-23), the testimony created a “factual question *** about which reasonable persons might differ as to whether the condition of [the defendant’s] property was a proximate cause of the injuries.” Ray, 57 Ill. 2d at 23. Thus, the cause was remanded for a new trial. Ray, 57 Ill. 2d at 23.
It is readily apparent that Ray dealt with the issue of proximate cause, not the issue of duty. Notably, in Ray, Cock Robin did not dispute its “duty to protect patrons from unreasonable risks of harm.” Ray, 57 Ill. 2d at 22. Therefore, Cock Robin’s duty to the plaintiffs was not at issue, and this court expressed no opinion on it. See also Marquardt, 18 Ill. App. 2d at 142-46 (based on evidence presented at trial, jury could reasonably have found that landowners’ failure to supervise parking or provide parking barriers proximately caused injuries of plaintiff struck by car that rolled downhill located on landowners’ premises). Accordingly, in this case, we must look elsewhere to determine whether defendants owed a duty of care to the decedent.
This court has recognized that “the concept of duty in negligence cases is very involved, complex and indeed nebulous.” Mieher v. Brown, 54 Ill. 2d 539, 545 (1973). Legal scholars have long debated the nature of duty and its proper role in negligence law (see, e.g., W. Powers, Judge and Jury in the Texas Supreme Court, 75 Tex. L. Rev. 1699, 1701-04 (1997)), and the debate has become a subject of renewed interest in recent years (see, e.g., J. Goldberg, Introduction to the Restatement (Third) of Torts: General Principles and the John W Wade Conference, 54 Vand. L. Rev. 639, 639-40 (2001); H. Perlman, The Restatement Process, 10 Kan. J.L. & Pub. Pol’y 2, 2-7 (2000)). Much confusion over duty stems from courts’ tendency to attribute a variety of different meanings to the term. See, e.g., 1 D. Dobbs, Torts § 226, at 577 (2001) (“[L]awyers and judges use the term duty in a variety of different ways, not always with the same meaning. Sometimes they use duty to refer to a general standard or obligation. At other times they use duty as a conclusion about whether the defendant’s particular act or omission should be actionable, irrespective of any general standard”); J. Goldberg & B. Zipursky, The Restatement (Third) and the Place of Duty in Negligence Law, 54 Vand. L. Rev. 657, 698-723 (2001) (distinguishing between four different “senses” in which duty is used in negligence law, including duty as obligation, duty as nexus between breach and duty, duty as breach as a matter of law, and duty as exemption from the operation of negligence law). Belatedly, confusion over duty arises because, as one well-known treatise aptly states, “the existence of a duty is not a discoverable fact of nature.” 1 D. Dobbs, Torts § 229, at 582 (2001). On the contrary, determining whether a duty should be imposed involves considerations of public policy. 1 D. Dobbs, Torts § 229, at 582 (2001); Jones v. Chicago HMO Ltd. of Illinois, 191 Ill. 2d 278, 303 (2000) (“the existence of a duty turns in large part on public policy considerations”).
The touchstone of this court’s duty analysis is to ask whether a plaintiff and a defendant stood in such a relationship to one another that the law imposed upon the defendant an obligation of reasonable conduct for the benefit of the plaintiff. Happel v. Wal-Mart Stores, Inc., 199 Ill. 2d 179, 186 (2002); Mieher, 54 Ill. 2d at 541. This court often discusses the policy considerations that inform this inquiry in terms of four factors: (1) the reasonable foreseeability of the injury, (2) the likelihood of the injury, (3) the magnitude of the burden of guarding against the injury, and (4) the consequences of placing that burden on the defendant. Beretta U.S.A., 213 Ill. 2d at 391; Ward v. K mart Corp., 136 Ill. 2d 132, 140-41 (1990); Lance v. Senior, 36 Ill. 2d 516, 518 (1967).
In the case before us, the appellate court resolved the duty issue without reference to these factors, focusing instead on the relationship between defendants, as owners and operators of the restaurant, and the decedent, as defendants’ business invitee, in finding that defendants owed a duty of care to the decedent. See 355 Ill. App. 3d at 688-90. Conversely, defendants rely extensively on the factors expressed above in arguing that they owed no duty to the decedent. Plaintiff emphasizes the relationship between defendants and the decedent in arguing that defendants owed the decedent a duty of care, but also asserts that the factors discussed by defendants support the imposition of a duty. As we shall explain, the special relationship between a business invitor and invitee does indeed give rise to a duty of reasonable care that is applicable to this case, and the factors relied on by defendants do not support the creation of an exemption from that duty.
Under certain circumstances, a possessor of land may be held liable for physical harm caused to an individual present on the land by a condition on the land (Restatement (Second) of Torts §§ 343, 343A (1965)) or by the acts of third persons (Restatement (Second) of Torts § 344 (1965)). While sections 343, 343A, and 344 of the Restatement address the broader subject of liability, this court has looked to them in the past in determining whether a possessor of land owed a duty to an individual present on the land. See, e.g., Genaust v. Illinois Power Co., 62 Ill. 2d 456, 468-69 (1976) (referring to section 343); Ward, 136 Ill. 2d at 145-46, 149-51 (referring to sections 343 and 343A); Deibert v. Bauer Brothers Construction Co., 141 Ill. 2d 430, 434-35 (1990) (same); American National Bank & Trust Co. of Chicago v. National Advertising Co., 149 Ill. 2d 14, 26-27 (1992) (same); LaFever v. Kemlite Co., 185 Ill. 2d 380, 389-90 (1998) (same); Hills v. Bridgeview Little League Ass’n, 195 Ill. 2d 210, 244 (2000) (referring to section 344). In the case before us, plaintiff does not explicitly mention the Restatement, and defendants refer only to section 344 in arguing that they owed no duty to protect the decedent against the unforeseeable act of a third person. Section 344 provides in relevant part:
“A possessor of land who holds it open to the public for entry for his business purposes is subject to liability to members of the public while they are upon the land for such a purpose, for physical harm caused by the accidental, negligent, or intentionally harmful acts of third persons *** and by the failure of the possessor to exercise reasonable care to
(a) discover that such acts are being done or are likely to be done, or
(b) give a warning adequate to enable the visitors to avoid the harm, or otherwise to protect them against it.” Restatement (Second) of Torts § 344 (1965).
As this court has observed in the past (see Hills, 195 Ill. 2d at 243-44), section 344 represents a specific statement of the general rule articulated in section 314A of the Restatement, and long recognized by this court, that certain special relationships may give rise to an affirmative duty to aid or protect another against unreasonable risk of physical harm. See Restatement (Second) of Torts § 314A (1965); Fancil v. Q.S.E. Foods, Inc., 60 Ill. 2d 552, 559-60 (1975). Section 314A and this court recognize four such relationships: common carrier and passenger, innkeeper and guest, custodian and ward, and possessor of land who holds it open to the public and member of the public who enters in response to the possessor’s invitation. Restatement (Second) of Torts § 314A (1965); Fancil, 60 Ill. 2d at 560; Hills, 195 Ill. 2d at 243-44. The latter relationship, which is at issue in this case, may also be referred to as the relationship between business invitor and invitee. See, e.g., Rowe, 125 Ill. 2d at 216; Hills, 195 Ill. 2d at 248-49.
This court’s decision in Hills v. Bridgeview Little League Ass’n expresses the rationale for recognizing the duty of reasonable care to which the special relationship between a business invitor and invitee gives rise. In Hills, this court considered whether two Little League organizations owed a duty of care to a coach who was attacked by the manager and assistant coach for an opposing team while he was coaching in a Little League tournament. Hills, 195 Ill. 2d at 212-13. This court ultimately held that no business invitor-invitee relationship existed between the Little League organization that hosted the tournament and the plaintiff coach. Hills, 195 Ill. 2d at 251. Accordingly, the Little League organization owed no duty of care to the coach. Hills, 195 Ill. 2d at 252.
In the course of its analysis, the court in Hills observed that when a possessor of land opens his premises to the public for business purposes, he must recognize the risk that has been created, noting:
“ ‘[P]laces to which the general public are invited might indeed anticipate, either from common experience or known fact, that places of general public resort are also places where what men can do, they might. One who invites all may reasonably expect that all might not behave, and bears responsibility for injury that follows the absence of reasonable precaution against that common expectation.’ ” Hills, 195 Ill. 2d at 245-46, quoting Feld v. Merriam, 506 Pa. 383, 391, 485 A.2d 742, 745 (1984).
While Hills involved a party’s liability for the criminal act of a third person, we find the rationale expressed above to apply with equal force where, as here, the negligent act of a third person is at issue. Cf. Restatement (Second) of Torts § 314A, Comment d, at 119 (1965) (duty to protect against unreasonable risk of physical harm set forth in section 314A extends to risks arising from third-party acts “whether [the acts] be innocent, negligent, intentional, or even criminal”); Restatement (Second) of Torts § 344 (1965) (business invitor’s liability to invitee encompasses “physical harm caused by the accidental, negligent, or intentionally harmful acts of third persons” and invitor’s failure to exercise reasonable care to discover the harmful acts, give warning allowing them to be avoided, or otherwise protect against them). Indeed, as the Restatement suggests, an actor typically has greater reason to anticipate negligence than to anticipate criminal misconduct, as it is generally reasonable for one to assume that a person will not violate the criminal law. See Restatement (Second) of Torts § 302B, Comment d, at 89 (1965).
Based on the allegations in plaintiffs complaint, the duty of care that a business invitor owes to invitees to protect them against the unreasonable risk of physical harm is clearly applicable to this case. The complaint alleges that while the decedent was a customer at a restaurant owned and operated by defendants, he was injured by the negligent act of a third person — namely, Fritz’s act of driving her car into the restaurant. Defendants’ business, a restaurant, is undoubtedly of such a nature that it places defendants in a special relationship with their customers, as it is an establishment open to the general public for business purposes. See Hills, 195 Ill. 2d at 246 (generally, nature of business landholder conducts on premises is relevant to determining whether business stands in special relationship with customers), 247-51 (appropriate test for determining existence of business invitor-invitee special relationship is whether premises are open to general public for business purposes). In addition, the duty of care that arises from the business invitor-invitee relationship encompasses the type of risk — i.e., the negligent act of a third person — that led to the decedent’s injuries. See Restatement (Second) of Torts § 314A, Comment d, at 119 (1965); Restatement (Second) of Torts § 344 (1965). Thus, we conclude that plaintiffs complaint alleges facts sufficient to establish that defendants owed a duty of care to the decedent.
This conclusion, however, does not end our inquiry into the duty issue. In referring to the four factors this court traditionally considers in its duty analysis, defendants have essentially asked us to create an exemption from the duty of care that stems from the special relationship between a business invitor and invitee. We decline to do so.
As noted above, the existence of a duty turns in large part on considerations of public policy. Jones, 191 Ill. 2d at 303. Indeed, this court has stated, in agreement with one well-known treatise, that “ ‘ “duty” is not sacrosanct in itself, but is only an expression of the sum total of those considerations of policy which lead the law to say that the plaintiff is entitled to protection.’ ” Kirk v. Michael Reese Hospital & Medical Center, 117 Ill. 2d 507, 527 (1987), quoting W. Keeton, Prosser & Keeton on Torts § 53, at 358 (5th ed. 1984). Thus, in determining whether a plaintiff and a defendant stand in such a relationship to one another that the law imposes an obligation of reasonable conduct on the defendant for the benefit of the plaintiff (Happel, 199 Ill. 2d at 186), we are confronted with a decision of policy.
In the case of a business invitee harmed by the negligent act of a third person, the policy justifying the business invitor’s duty of reasonable care is related to the affirmative action the invitor takes in opening his business to the public and to the potential for harm that a business open to the general public poses. See Hills, 195 Ill. 2d at 245-46. Thus, the policy subjecting defendants to liability in this case is clear. On the contrary, the no-duty rule defendants would have this court adopt lacks a sound basis in policy. As one treatise states, “Rules declaring that no duty exists can easily be made too broad or too narrow. Because they are rules of law, not decisions about particular cases, they cover all cases in the category to which they are addressed. They are expressions of ‘global’ policy rather than evaluations of specific facts of the case. Consequently, no-duty rules should be invoked only when all cases they cover fall substantially within the policy that frees the defendant of liability.” 1 D. Dobbs, Torts § 227, at 579 (2001). Here, none of the considerations defendants rely on compel us to hold that, as a matter of law, landholders who open their land to the public for business purposes have no duty to protect invitees against out-of-control drivers. We see no merit in such an exemption.
Initially, we note that it is reasonably foreseeable, given the pervasiveness of automobiles, roadways, and parking lots, that business invitees will, from time to time, be placed at risk by automobile-related accidents. As one court has observed, “what is required to be foreseeable is the general character of the event or harm *** not its precise nature or manner of occurrence.” Bigbee v. Pacific Telephone & Telegraph Co., 34 Cal. 3d 49, 57-58, 665 P.2d 947, 952, 192 Cal. Rptr. 857, 862 (1983); see also Blue v. St. Clair Country Club, 7 Ill. 2d 359, 364 (1955) (“[I]n order for liability to attach, it is not necessary that the exact method by which the injury occurred could have been expected. It is sufficient if some resulting injury could have been reasonably foreseen”). Belatedly, the likelihood that injury will occur to invitees in such instances is quite high, as even a cursory glance at a selection of the cases the parties have cited to us demonstrates. See, e.g., Ray, 57 Ill. 2d at 21; Stutz, 204 Ill. App. 3d at 901; Simmons, 162 Ill. App. 3d at 240; Marquardt, 18 Ill. App. 2d at 137. Finally, the extensive costs to businesses and to the public that defendants claim will arise by not creating an exemption from the applicable duty of care are speculative at best. Defendants argue that businesses will incur an immense financial burden if required to protect their invitees from out-of-control automobiles and that the protective measures businesses take will make buildings everywhere less aesthetically pleasing. These arguments are based on mistaken assumptions about the nature of a duty of care. Recognizing that the duty of reasonable care that businesses owe to their invitees applies to cases where invitees are injured by out-of-control automobiles is not the same as concluding the duty has been breached because a business failed to take a certain level of precaution. Nor is it the same as concluding that the breach was the proximate cause of an invitee’s injuries. In short, merely concluding that the duty applies does not constitute an automatic, broad-based declaration of negligence liability.
Further, to the extent defendants suggest we could create a rule of law narrower than the exemption discussed above to absolve them of liability, they are actually requesting that we determine, as a matter of law, that they did not breach their duty of care. It is inadvisable for courts to conflate the concepts of duty and breach in this manner. Courts could, after all, “state an infinite number of duties if they spoke in highly particular terms,” and while particularized statements of duty may be comprehensible, “they use the term duty to state conclusions about the facts of particular cases, not as a general standard.” 1 D. Dobbs, Torts § 226, at 577 (2001); see also 54 Vand. L. Rev. at 712-17 (discussing problems associated with using the duty element of negligence to render decisions that no breach occurred as a matter of law). Thus, the issue in this case is not whether defendants had a duty to install protective poles, or a duty to prevent a car from entering the restaurant, or some such other fact-specific formulation. Because of the special relationship between defendants and the decedent, they owed the decedent a duty of reasonable care. The issue is whether, in light of the particular circumstances of this case, defendants breached that duty. That question cannot be answered at this stage of the proceedings. See Espinoza, 165 Ill. 2d at 114 (issue of breach is for jury to decide provided there is genuine issue of material fact regarding that issue).
Finally, we address defendants’ argument that comment f of section 344 of the Restatement supports a finding that they owed no duty to the decedent. Comment f provides:
“Since the possessor [of land] is not an insurer of the visitor’s safety, he is ordinarily under no duty to exercise any care until he knows or has reason to know that the acts of the third person are occurring, or are about to occur. He may, however, know or have reason to know, from past experience, that there is a likelihood of conduct on the part of third persons in general which is likely to endanger the safety of the visitor, even though he has no reason to expect it on the part of any particular individual. If the place or character of his business, or his past experience, is such that he should reasonably anticipate careless or criminal conduct on the part of third persons, either generally or at some particular time, he may be under a duty to take precautions against it, and to provide a reasonably sufficient number of servants to afford a reasonable protection.” Restatement (Second) of Torts § 344, Comment f, at 225-26 (1965).
Defendants do not specify which of the principles set forth in comment f they believe are applicable to this case. However, based on their citation to Cobb v. Martin IGA & Frozen Food Center, Inc., 337 Ill. App. 3d 306 (2003), they appear to suggest that comment f stands for the proposition that before a duty of care may be imposed on a possessor of land to protect an individual from the negligent conduct of a third person, the possessor of land must have notice of a prior, similar incident of negligent third-party conduct. In Cobb, a child negligently ran into the plaintiff with a grocery cart while the plaintiff was shopping in a store owned and operated by the defendant. Cobb, 337 Ill. App. 3d at 308. A majority of the appellate court affirmed the circuit court’s grant of summary judgment in favor of the defendant. Cobb, 337 Ill. App. 3d at 314. In doing so, the court relied in part on its interpretation of various Restatement comments, including comment f of section 344, as standing for the propositions that “a defendant must have some notice of a prior incident or prior conduct before the law imposes a duty to protect a plaintiff from the conduct of a third party” and “[t]he prior incident must be sufficiently similar to put a defendant on notice that there is a reasonable probability that the acts of the third party are likely to cause physical harm to others.” Cobb, 337 Ill. App. 3d at 313.
Because defendants’ argument regarding the imposition of a notice requirement is not fully developed, we limit our discussion to the terms of comment f, which most decidedly do not contemplate a notice requirement as stringent as that suggested by defendants. We find Cobb’s interpretation of the comment unpersuasive, as it is unsupported by citations to authority or references to specific language from the Restatement. See Cobb, 337 Ill. App. 3d at 313. Applying the comment to this case, we observe that plaintiffs complaint clearly falls within its purview, as it alleges that, based on the place and character of defendants’ business, defendants had reason to know that the negligent conduct of third persons was likely to endanger defendants’ customers. See Restatement (Second) of Torts § 344, Comment f (1965). Specifically, the complaint alleges that the restaurant is located in an area with a “high traffic count”; that various aspects of its design, including its “brick half wall,” and its sidewalk, render it susceptible to penetration by out-of-control automobiles; that defendants took no precautions, such as installing “vertical concrete pillars or poles,” to prevent automobiles from entering the restaurant; and that defendants had knowledge of all of the foregoing. Thus, even assuming for the sake of argument that a business invitor’s lack of knowledge of prior, similar incidents of negligent conduct should limit his duty of care (see generally 2 D. Dobbs, Torts § 324, at 877-79 (2001)) (discussing various approaches courts have taken to determining the relevance of prior, similar incidents of criminal conduct to property owners’ negligence liability)), we reject defendant’s contention that comment f supports a finding that defendants owed no duty of care to the decedent.
Having determined, based on the allegations in plaintiffs complaint, that defendants owed a duty of reasonable care to the decedent, we briefly examine the effect of our decision on Simmons v. Aldi-Brenner Co. and Stutz v. Kamm. Defendants cited these factually analogous appellate court decisions to this court as authority for their position regarding the duty issue.
Simmons is in part distinguishable from the instant case, because it involved the review of a jury verdict, not of a ruling on a motion to dismiss. Simmons, 162 Ill. App. 3d at 240. The plaintiffs in Simmons were injured when a driver blacked out behind the wheel of her car and the car crashed into a grocery store where the plaintiffs were shopping. Simmons, 162 Ill. App. 3d at 240-41. The plaintiffs filed suit against the car’s driver, the owners of the premises, and the lessee of the premises, Aldi-Brenner Company. Simmons, 162 Ill. App. 3d at 240. A jury rendered verdicts in favor of the driver and the owners but against Aldi-Brenner. Simmons, 162 Ill. App. 3d at 240.
The appellate court reversed the judgment against Aldi-Brenner and affirmed the judgment in favor of the premises owners. Simmons, 162 Ill. App. 3d at 244. The court stated that the owner or occupier of land owes a business invitee “the duty of exercising ordinary and reasonable care to see that the premises are reasonably safe for use” but qualified this acknowledgment by stating that “a storekeeper is not the insurer of his customers’ safety.” Simmons, 162 Ill. App. 3d at 242. It then went on to decide “whether a duty existed as a matter of law” (Simmons, 162 Ill. App. 3d at 242) and concluded “that a duty did not legally exist requiring [the defendants] to protect against the injury caused by the *** automobile” (Simmons, 162 Ill. App. 3d at 244). The court relied primarily on the observation that it would have been “mere speculation” to say that any of the safety features discussed by the plaintiffs’ expert at trial (see Simmons, 162 Ill. App. 3d at 242-43), including the installation of a protective wall (Simmons, 162 Ill. App. 3d at 244), would have prevented the car from entering the store. Simmons, 162 Ill. App. 3d at 244. It also reasoned that finding the existence of a duty “would place a burden on every store, near a street or parking lot, of constructing barriers adequate to prevent any car from being driven into the building.” Simmons, 162 Ill. App. 3d at 244. In addition, the court opined that the accident was not foreseeable as a matter of law. Simmons, 162 Ill. App. 3d at 244.
Simmons applied inaccurate terminology in concluding “a duty did not legally exist” that the defendants owed to the plaintiffs. See Simmons, 162 Ill. App. 3d at 244. Based on our analysis of the duty issue in this case, it is clear that the defendants in Simmons owed the plaintiffs a duty of reasonable care. This, however, does not render Simmons irreconcilable with our decision here. The appellate court’s decision in Simmons was premised on an evaluation of the evidence the parties presented at trial. See Simmons, 162 Ill. App. 3d at 242-44. To the extent Simmons stands for the proposition that, as a matter of law, the evidence failed to establish that the defendants breached their duty of care or proximately caused the plaintiffs’ injuries, it is not inconsistent with our decision in this case, which involves the dismissal of a complaint.
Turning to Stutz, we note that it relied heavily on Simmons in holding that the defendants owed no duty to the plaintiffs. See Stutz, 204 Ill. App. 3d at 905-06. Stutz, however, differs from Simmons, in two significant respects. First, Stutz involved two separate duty issues: the duty of a landowner to its business invitees and the duty of an independent contractor to those affected by alleged defects in the contractor’s construction. See Stutz, 204 Ill. App. 3d at 901-04. Second, Stutz was decided at the pleadings stage of the plaintiffs’ negligence actions. Stutz, 204 Ill. App. 3d at 903.
In Stutz, a car in the parking lot of a driver’s licensing facility crashed into the facility’s waiting area, killing one woman and seriously injuring another. Stutz, 204 Ill. App. 3d at 900-01. Two separate negligence actions were filed against various parties, including the contractor that constructed the facility’s parking lot and the facility’s owners. Stutz, 204 Ill. App. 3d at 901. The plaintiffs alleged that the contractor breached its duty to perform work on the parking lot in a workmanlike manner and, alternatively, that the specifications the contractor followed were so obviously dangerous that no contractor would have followed them. Stutz, 204 Ill. App. 3d at 901. According to the plaintiffs’ complaints, the contractor negligently failed to build “bumpers or other stops” around the facility and negligently constructed numerous other aspects of the parking lot. Stutz, 204 Ill. App. 3d at 902. In addition, the plaintiffs alleged that the owners of the facility breached the duty of care they owed to the plaintiffs by failing to maintain their building and parking lot in a reasonably safe condition. Stutz, 204 Ill. App. 3d at 902. Both the contractor and the owners filed motions to dismiss, which the circuit court granted. Stutz, 204 Ill. App. 3d at 903.
The appellate court affirmed the judgment of the circuit court. Stutz, 204 Ill. App. 3d at 903. The court stated that a premises owner owes “a duty to invitees of reasonable care under the circumstances regarding the state of the premises or acts done or omitted on them.” Stutz, 204 Ill. App. 3d at 904. It also recognized that an independent contractor has a duty to perform its work “in accordance with the plans and specifications in a good workmanlike manner” and to refrain from following plans and specifications that “are so obviously dangerous that no competent contractor would follow them.” Stutz, 204 Ill. App. 3d at 904. However, the court went on to conclude that “considering all the factors present in plaintiffs’ complaints *** a duty did not legally exist requiring defendants to prevent the type of harm which occurred.” Stutz, 204 Ill. App. 3d at 906. In affirming the circuit court’s dismissal of the plaintiffs’ complaints, the appellate court applied the same rationale to the plaintiffs’ claims against the defendant contractor and the defendant owners. Stutz, 204 Ill. App. 3d at 906. Relying on Simmons, the court reasoned that “it would be mere speculation to say the accident would have been prevented if defendants had performed the omissions or not performed the negligent acts which plaintiffs allege in their complaints.” Stutz, 204 Ill. App. 3d at 906. The court further stated that placing a duty upon the defendants to guard against the type of harm at issue would be an “unreasonable burden.” Stutz, 204 Ill. App. 3d at 906. Additionally, the court determined that the accident was not foreseeable as a matter of law. Stutz, 204 Ill. App. 3d at 906.
We express no opinion on Stutz’s dismissal of the plaintiffs’ negligence claims against the defendant contractor. Those claims relied on a theory of negligent construction, and our decision regarding defendants’ duty of care to the decedent does not address such a theory. However, insofar as Stutz held that the owner defendants owed no duty of care to the plaintiffs, we find that it was incorrectly decided. Unlike Simmons, Stutz involved a ruling on a motion to dismiss. To the extent Stutz is inconsistent with our decision in this case, it is hereby overruled.
Finally, we note that defendants’ reliance on authority from other jurisdictions involving situations where out-of-control vehicles crashed into business establishments is unpersuasive. See Howe v. Stubbs, 570 A.2d 1203 (Me. 1990); Carpenter v. Stop-N-Go Markets of Georgia, Inc., 512 So. 2d 708 (Miss. 1987); Mack v. McGrath, 276 Minn. 419, 150 N.W.2d 681 (1967); Carter v. Gambulous, 748 P.2d 1008 (Okla. App. 1987); Glick v. Prince Italian Foods of Saugus, Inc., 25 Mass. App. 901, 514 N.E.2d 100 (1987); Hendricks v. Todora, 722 S.W.2d 458 (Tex. Ct. App. 1986); Schatz v. 7-Eleven, Inc., 128 So. 2d 901 (Fla. App. 1961); Watkins v. Davis, 308 S.W.2d 906 (Tex. Civ. App. 1957). Significantly, of these eight decisions, five address the propriety of summary judgments (see Howe, 570 A.2d at 1203; Carpenter, 512 So. 2d at 709; Glick, 25 Mass. App. at 901, 514 N.E.2d at 101; Schatz, 128 So. 2d at 902; Hendricks, 722 S.W.2d at 459), and two address the propriety of jury verdicts (see Mack, 276 Minn. at 420-21, 150 N.W.2d at 684-85; Watkins, 308 S.W.2d at 907). Moreover, to the extent these decisions create no-duty exemptions, they provide no reasons for doing so beyond those we have already rejected above.
CONCLUSION
For the reasons expressed above, we hold that the allegations in plaintiff’s complaint are sufficient to establish that defendants owed a duty of care to the decedent. Accordingly, we affirm the judgment of the appellate court, which reversed the circuit court’s dismissal of plaintiff’s complaint and remanded the cause for further proceedings.
Appellate court judgment affirmed.