Marie Desrosier Versus Lexington Insurance Company and Certified Cleaning and Restoration, Inc.

Louisiana Court of Appeal·Decided July 29, 2020·No. 19-CA-495·Unknown

Opinion

MARIE DESROSIER NO. 19-CA-495 VERSUS FIFTH CIRCUIT

LEXINGTON INSURANCE COMPANY AND COURT OF APPEAL CERTIFIED CLEANING AND RESTORATION, INC. STATE OF LOUISIANA

ON APPEAL FROM THE TWENTY-FOURTH JUDICIAL DISTRICT COURT PARISH OF JEFFERSON, STATE OF LOUISIANA NO. 749-779, DIVISION "N"

HONORABLE STEPHEN D. ENRIGHT, JR., JUDGE PRESIDING

July 29, 2020

ROBERT A. CHAISSON

JUDGE

Panel composed of Judges Robert A. Chaisson, Stephen J. Windhorst, and Hans J. Liljeberg

JUDGMENT VACATED; REMANDED RAC SJW HJL

COUNSEL FOR PLAINTIFF/APPELLANT, MARIE ROSE DESROSIER Kevin J. Christensen

COUNSEL FOR DEFENDANT/APPELLEE, CERTIFIED CLEANING AND RESTORATION, INC.

Kevin C. O'Bryon

CHAISSON, J.

Marie Desrosier seeks review of the trial court’s granting of summary judgment in favor of Certified Cleaning and Restoration, Inc. (“Certified”) on the open account claim asserted by Certified against Ms. Desrosier in its reconventional demand and also on the claims asserted by Ms. Desrosier against Certified in her main demand. For the reasons that follow, we vacate the judgment of the trial court and remand the matter for further proceedings.

FACTS AND PROCEDURAL HISTORY On December 8, 2014, Ms. Desrosier’s house, located on Deerlick Drive in Jefferson Parish, was damaged by a fire. According to Ms. Desrosier, she promptly reported the fire to her homeowner’s insurer, Lexington Insurance Company (“Lexington”).

On December 12, 2014, Ms. Desrosier’s daughter, Georgena Desrosier,1 signed an Emergency Work Authorization with Certified, which authorized that company to “perform emergency repairs in the form of smoke damage cleaning/ contents cleaning/ pack-out.” After cleaning the contents, Certified placed them in a storage facility pending renovation of Ms. Desrosier’s house. On December 23, 2014, following completion of the fire and water damage restoration services, Georgena Desrosier signed a certificate expressing her satisfaction with the services performed by Certified. According to Certified, it invoiced $15,614.14 for its work on the structure and $13,000.00 for its work on the contents.

Dissatisfied with the handling of her claim, Ms. Desrosier filed a petition for damages against Lexington and Certified. With regard to Lexington, Ms. Desrosier alleged that Lexington failed to honor the appraisal clause in the

1 There is a discrepancy in the record regarding the spelling of the name of Ms. Desrosier’s daughter. In the petition for damages and Ms. Desrosier’s affidavit, it is spelled “Georgena,” whereas in some of the documents submitted by Certified, it is spelled “Georgiana.” For consistency purposes, this opinion will use “Georgena.”

insurance policy, improperly misrepresented the policy terms and unfairly forced its preferred vendor, Certified, upon Ms. Desrosier to perform immediate work, and violated Louisiana’s Unfair Trade Practices Act.

With regard to Certified, Ms. Desrosier claimed that based on the misrepresentation that she had to use this insurance preferred vendor, her daughter signed the work authorization. In her petition, Ms. Desrosier alleged that Certified thereafter wrongfully removed many items from her house; that upon inspection, it was discovered that the items in Certified’s possession had not been cleaned; and that Certified thereafter improperly submitted a bill to Lexington in the amount of $13,885.96. Ms. Desrosier also alleged that Certified improperly cleaned her fire and smoke damaged home and thereafter submitted an invoice for $15,614.14, despite the fact that Ms. Desrosier wanted replacement of the fire and smoke damaged parts of the home as well as an independent analysis before any work was done. Ms. Desrosier further asserted that she should not have to pay the amounts submitted by Certified because she was misled by both Lexington and Certified as to her rights under her policy of insurance. In addition to maintaining that she should not have to pay Certified, Ms. Desrosier also alleged that Certified committed the tort of conversion by holding her items at a storage facility despite her demand for release and further alleged that Certified violated Louisiana’s Unfair Trade Practices Act.

Subsequent to the filing of her petition for damages, Ms. Desrosier reached a settlement with Lexington, and on June 29, 2015, the trial court signed an order that dismissed, with prejudice, all of Ms. Desrosier’s claims against Lexington. In response to the claims made against Certified in Ms. Desrosier’s petition, Certified filed an answer and reconventional demand, seeking payment for the services provided to Ms. Desrosier.

On August 13, 2018, Certified filed a motion for summary judgment alleging that the pleadings and evidence on file show that there is no genuine issue of material fact and requesting both a dismissal of Ms. Desrosier’s claims in her main demand and an award of judgment on its reconventional demand on open account for the services provided to Ms. Desrosier. In its memorandum in support of its motion for summary judgment, Certified asserted that it provided fire and water damage restoration services at Ms. Desrosier’s residence pursuant to written authorization, that it completed its services on December 23, 2014, at which time the customer executed a Certificate of Satisfaction, that it thereafter invoiced Ms. Desrosier $15,614.14 for work on the structure and $13,000.00 for the contents, and that Ms. Desrosier failed to pay for the services provided as well as the balance due for storage charges in the amount of $6,706.00.2 In support of its motion for summary judgment, Certified provided, as Exhibit A, the affidavit of Daniel J. Haag, the president of Certified. In his affidavit, which was executed on August 7, 2018, Mr. Haag attested to the following:

1. That he is the President of Certified Cleaning & Restoration, Inc., in which capacity he was directly involved with dealings with the homeowner and homeowner’s representatives, supervised and monitored the actual work performed, and dealt directly with the rental of storage facilities for the homeowner’s contents, in connection with fire and water damage restoration services at 2221 Deerlick, Harvey, Louisiana 70058;

2. That a written authorization for the performance of fire and water damage restoration services by Certified Cleaning & Restoration, Inc. was executed by or on behalf of the homeowner of 2221 Deerlick, Harvey, Louisiana 70058 on December 12, 2014, following a fire event of December 8, 2014, a copy of which is attached as Exhibit “A-1”;

3. That a representative of the homeowner executed a Certificate of Satisfaction following the completion of Certified’s services on or

2 In its memorandum in support of its motion for summary judgment, Certified maintained that it is also entitled to an award of $4,000.00 in attorney fees for the prosecution of the claim on open account pursuant to La. R.S. 9:2781.

about December 23, 2014, a copy of which is attached as Exhibit “A-2”;

4. That the fire and water damage restoration services provided by Certified Cleaning & Restoration Services, Inc. were in fact performed in satisfactory and workmanlike fashion;

5. That pursuant to the agreement with the homeowner, Certified issued an invoice for services rendered in connection with fire and water damage to the structure at 2221 Deerlick, Harvey, Louisiana 70058 in the total amount of $15,614.14;

6. That in connection with the fire and water damage restoration services performed on the contents at 2221 Deerlick, Harvey, Louisiana 70058, Certified issued an invoice in the amount of $13,885.96, which was reduced to $13,000.00 pursuant to agreement with the customer;

7. That Certified has never received any payment for either of these invoices, although the homeowner was reimbursed by her insurer;

8. That Certified thereafter incurred charges for the storage of the homeowner’s contents from January, 2015 through October, 2016, in the total amount of $11,313.00;

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Marie Desrosier Versus Lexington Insurance Company and Certified Cleaning and Restoration, Inc., (La. Ct. App. 2020).

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