Maria Guadalupe Aguilera v. Capital One, N.A., Jack Johnson, Kristina Nevel, Joanne Tucker, Suzanne Drotman, and Judith Williams

CourtDistrict Court, N.D. Oklahoma
DecidedNovember 4, 2025
Docket4:25-cv-00229
StatusUnknown

This text of Maria Guadalupe Aguilera v. Capital One, N.A., Jack Johnson, Kristina Nevel, Joanne Tucker, Suzanne Drotman, and Judith Williams (Maria Guadalupe Aguilera v. Capital One, N.A., Jack Johnson, Kristina Nevel, Joanne Tucker, Suzanne Drotman, and Judith Williams) is published on Counsel Stack Legal Research, covering District Court, N.D. Oklahoma primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Maria Guadalupe Aguilera v. Capital One, N.A., Jack Johnson, Kristina Nevel, Joanne Tucker, Suzanne Drotman, and Judith Williams, (N.D. Okla. 2025).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF OKLAHOMA MARIA GUADALUPE AGUILERA, ) ) Plaintiff, ) ) v. ) Case No. 25-CV-0229-CVE-CDL ) CAPITAL ONE, N.A. JACK JOHNSON, ) KRISTINA NEVEL, JOANNE TUCKER, ) SUZANNE DROTMAN, and JUDITH ) WILLIAMS, ) ) Defendants. ) OPINION AND ORDER Now before the Court are the following motions: Defendant Capital One Auto Finance’s Motion to Dismiss and Brief in Support (Dkt. # 11); Defendants Jack Johnson, Kristina Nevel, and Judith Williams’ Motion to Dismiss and Brief in Support (Dkt. # 29); and Defendants Suzanne Drotman and Joanne Tuckers’ Motion to Dismiss for Lack of Personal Jurisdiction and Brief in Support (Dkt. # 31). Plaintiff Maria Guadalupe Aguilera, proceeding pro se, has filed a response (Dkt. # 27) in which she asks the Court to deny defendants’ motion to dismiss or allow her to file an amended complaint. This is an employment discrimination case arising under Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e et seq. (Title VII), the Pregnancy Discrimination Act, 42 U.S.C. § 2000e(k) (PDA), and the Family and Medical Leave Act, 29 U.S.C. § 2601 et seq. (FMLA). Aguilera also alleges state law claims under theories of wrongful termination and negligent infliction of emotional distress. Defendants argue that Aguilera has failed to state any claim upon which relief can be granted, and defendants Suzanne Drotman and Joanne Tucker also argue that the Court lacks personal jurisdiction over them. Dkt. ## 11, 29, 31. Aguilera responds that she has set forth plausible claims of employment discrimination, retaliation, and wrongful termination, and plaintiff asserts that she has documentation to support the harm she endured. Dkt. #27, at 1. I. Aguilera worked for Capital One, N.A. (Capital One) in Tulsa, Oklahoma for 14 years before

her termination on August 22, 2024. Dkt. # 2, at 2; Dkt. # 11-1, at 2. Aguilera alleges that defendants committed discriminatory and retaliatory acts against her throughout her tenure with Capital One. Dkt. # 2, at 2-3. These purported discriminatory and retaliatory acts include: terminating her employment, making racially insensitive comments, placing her on a Performance Improvement Plan (PIP) “while [she was] in her third trimester,” and repeatedly misusing performance tools to justify her unlawful termination. Id. at 3-5. Aguilera further alleges that Capital One retaliated against her for filing an Equal Employment Opportunity Commission (EEOC) charge by increasing her

performance target for tracking call data from 85% to 90%, conducting a biased Quality Assurance (QA) audit, and ultimately “orchestrat[ing] [plaintiff’s] termination based on this QA.” Id. at 3-4. Aguilera claims that when she asked her manager, Kristina Nevel, whether the performance metric had changed, Nevel replied that Aguilera was “the only one [who] noticed.” Id. at 22. Aguilera’s average performance score for the “Tracked vs. Taken” metric was 89.20%, which fell short of the new 90% target and served as the basis for her placement on the PIP. Id. at 3, 35. Aguilera also asserts that Spanish-speaking customers “routinely faced difficulty escalating calls” and that the “Office of the President only allowed Spanish customers to receive delayed callbacks, while

English-speaking customers received immediate assistance.” Id. at 3. Aguilera alleges that she “filed an internal complaint regarding the disparate treatment of Spanish-speaking customers, but no

2 corrective action was taken.” Id. Following these events, Aguilera claims that she experienced an [e]motional [f]allout” and “suffered a suicide attempt due to workplace stress.” Id. at 4. In May 2022, Aguilera filed a charge of discrimination with the EEOC in which she alleged that Capital One discriminated against her based on her race and created a hostile work environment.

Id. at 3. In July 2023, Aguilera received a right to sue letter from the EEOC. Id. Aguilera filed a second charge with the EEOC and received a right to sue letter in April 2025. Id. at 4. Aguilera did not attach a copy of either EEOC charge to her complaint. However, Capital One attached the second EEOC charge to its motion to dismiss. Dkt. # 11-1. The charge is dated March 12, 2025, and within the charge Aguilera cites discrimination based on “National Origin, Race, and Retaliation.” Id. On May 7, 2025, Aguilera filed this case alleging employment discrimination and tort claims against Capital One and several employees of Capital One. Dkt. # 2. In the complaint, Aguilera does

not provide dates regarding her time on the PIP or her maternity leave. However, she states in her response to the motion to dismiss that she was placed on the PIP in August 2023 when she was 31 weeks pregnant, “despite having no prior performance coaching or history of poor metrics.” Dkt. # 27, at 2. Aguilera alleges that she suffered a miscarriage while she was on FMLA leave and, upon returning to work in January 2024, she “was told she was still on the same PIP, which had been verbally extended during a Zoom meeting.” Id. On October 11, 2024, Aguilera sent a “cease and desist” letter to Capital One and she has attached a copy of the letter to her complaint. Dkt # 2, at 9-15. In the letter, Aguilera asserts that she

was placed on the PIP while on FMLA leave, and Capital One made her return to work during her FMLA leave to make her sign the PIP. Id. at 11. She also claims that Capital One impeded the approval of her FMLA request by claiming that her pregnancy “was not high-risk enough.” Id. at 23. 3 Aguilera claims that Capital One continued to retaliate against her after she returned from FMLA leave. Id. at 24. On May 7, 2005, Aguilera filed this case alleging claims of discrimination under Title VII (Count I), retaliation under Title VII and the FMLA (Count II), pregnancy discrimination (Count III),

negligent infliction of emotional distress (Count IV), and wrongful termination (Count V). Id. at 5. The complaint does not specifically identify which claims are asserted against each defendant. Plaintiff seeks over $17 million in damages, and she also demands that Capital One fire Johnson, Nevel, and Williams. Id. at 6. II. In considering a motion to dismiss under Fed. R. Civ. P. 12(b)(6), a court must determine whether the claimant has stated a claim upon which relief may be granted. A motion to dismiss is

properly granted when a complaint provides no “more than labels and conclusions, and a formulaic recitation of the elements of a cause of action.” Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 555 (2007). A complaint must contain enough “facts to state a claim to relief that is plausible on its face” and the factual allegations “must be enough to raise a right to relief above the speculative level.” Id. (citations omitted). “Once a claim has been stated adequately, it may be supported by showing any set of facts consistent with the allegations in the complaint.” Id. at 562. Although decided within an antitrust context, Twombly “expounded the pleading standard for all civil actions. Ashcroft v. Iqbal, 556 U.S. 662, 683 (2009). For the purpose of making the dismissal determination, a court must

accept all the well-pleaded allegations of the complaint as true, even if doubtful in fact, and must construe the allegations in the light most favorable to a claimant.

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Bluebook (online)
Maria Guadalupe Aguilera v. Capital One, N.A., Jack Johnson, Kristina Nevel, Joanne Tucker, Suzanne Drotman, and Judith Williams, Counsel Stack Legal Research, https://law.counselstack.com/opinion/maria-guadalupe-aguilera-v-capital-one-na-jack-johnson-kristina-oknd-2025.